Right at Home (Twickenham & Richmond)

95 Green Street, Sunbury-on-Thames TW16 6RD
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9.8 39 Reviews
  • Right at Home (Twickenham & Richmond), Sunbury-on-Thames
Right At Home Twickenham to Richmond has a team of fantastic CareGivers and care professionals who you can trust to ensure your loved one lives independently and safely in the comfort of their own home. Both home care and live-in care services are provided across Sunbury, Ashford, Richmond, Twickenham, Elmbridge, Spelthorne and Kingston areas. Call today to find out more.

The team of caregivers are supported to go the extra mile to ensure that each client lives as full a life as possible. Their thorough training includes specific training on dementia care, this is something that they specialise in as they believe that getting the care right for someone living with dementia can make a dramatic difference, not only to the client but also their family.

To ensure the team have enough time to deliver the quality care and support that they are trained for, visits are a minimum of one hour. They also ensure that each client has consistency with regular caregivers who they get to know - they have a No Strangers Policy, meaning that any new caregiver is always introduced by someone the client has already met.

To find out more or for a free care needs assessment get in touch today.

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Care Provided by Right at Home (Twickenham & Richmond)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Claire Skilton (Registered Manager)

Right at Home (Twickenham & Richmond) Reviews (39)

Total of 39, showing 1-20
9.8

Right at Home (Twickenham & Richmond) has a Review Score of 9.8 (9.826) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home (Twickenham & Richmond) has 39 reviews.

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Review from S E (Daughter of Client) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is of a (usually) consistently high standard. Any minor complaints are dealt with immediately. The care provided is wide-ranging including emotional/social care as well as physical. Carers are good time keeps, and phone if they're delayed.
Carers are very flexible fitting in around
various lifestyles and family structure. Right at home is much appreciated.

Reply from Ella Seys, Digital Marketing Executive at Right at Home (Twickenham & Richmond)

Thank you so much for your kind words and 5 star review! We really value your feedback as we aim to exceed expectations with our homecare services in Twickenham.


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Review from S E (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always great care and kindness.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much, we are a values led company with kindness and care at the heart of all we do. I am so pleased this has shone through with our amazing team of carers and I will be happy to pass on your 5* review to the team.


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Review from J J (Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the home homekeepers visiting me. They are very caring and thoughtful.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much, we really value your feedback and to know that you have been impressed with our team of carers. We aim to exceed expectations with the homecare services we provide in Twickenham. I will pass your review to the management and the team.


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Review from Samantha G (Daughter of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the support and advice offered by the team and the local manager. Following my Dad's diagnosis of Dementia and other medical issues, he was extremely reluctant to accept any help from carers. The team have taken baby steps building his trust and now I worry less knowing someone
is checking on him, making sure he keeps his appointments etc. There is still a long way to go and it's a steep learning curve for me but the help received from Right at Home is proving invaluable.Thank you Branch Manager and Team.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for your review which I will pass to the branch manager and the team in Twickenham. We aim to provide not only the best care to our clients but also help return peace of mind to their families. Our minimum of one hour care calls starting with companionship really allows us to be able to build the trust and relationships that are essential to our ongoing commitment to providing exceptional home care. Thank you so much.


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Review from L W (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Team and manager always try hard to meet the needs of my mother. This was particularly challenging when my father was in hospital. Circumstances are constantly changing and staff try very hard to adapt care accordingly.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for writing in about the team in Twickenham, I will be sure to pass this excellent review onto the team.


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Review from John C (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice people, friendly, helpful and do whatever it takes - nothing seems to be too much trouble! All the carers are very different and interesting people. Right at Home got my dad out of a hole as over time he had become a lot more ill than he thought he was. They've helped him back to good health. They’re
good because they’re good from the top - the local manager is straightforward and understanding and has built an excellent team around himself. I can’t thank them enough. I mean that genuinely.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for sending over this lovely review which I will be happy to share with the team!


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Review from Nick G (Son of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short spell in hospital, my mum decided she’d like to have some live-in care. I live overseas so we thought it was going to be a challenge to find the right person who could provide company and the care she wanted without taking away her feeling of independence. Up stepped the manager and
the team, and after a short meeting at my mum’s, the manager proposed a solution with 2 of his team who he believed would be a great fit. 3 months in and we couldn’t be happier, Mum still has the freedom of living at home and she is supported by 2 wonderful people. They chat, play games at home and share the chores around the house (mum’s choice). Would highly recommend Right at Home and the team, if you’re not sure what you need, give them a call and as experts in their field they are sure to have an answer.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for this wonderful review which I will pass on to your team in Twickenham. Our entire ethos is to enable people to remain at home, living as independently as possible for as long as possible, surrounded by memories and loved ones. I am delighted we have been able to achieve this for your mum and return peace of mind to you.
Thank you once again!


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Review from J B (Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Four very nice people provided excellent care whilst my daughter was on holiday. Helped me with walking in the park and inside we did crosswords. I recommend them.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for taking the time to write in with such kind words. We have a really great team of carers who can support you both inside and outside of the house. I will be sure to pass on your kind words!


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Review from P T (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start our experience with Right at Home has been excellent. Nothing is too much trouble and has been so helpful with hospital visits etc. A great help with shopping, and also sorting out tablets for us both. We fully recommend them to our friends.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for taking the time to write about your positive experience with our team, we love to go the extra mile for our clients and I will be sure to pass your kind words on to management and your team of carers.


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Review from J C (Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received care at home for two weeks following major surgery. The care staff were always prompt and on time, and got on and did what was needed without any fuss. I would recommend this company to others.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for your kind words, I know we were all so pleased we were able to help you on your return home. I will make sure to pass this on to the team.


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Review from Audrey A (Client) assisted by family/friend published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregivers have always been efficient and caring. They are warm and friendly. The carers have got to know me well during their time. They know my needs and always meet them.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for taking the time to give the team a 5-star review. I will share this with the care manager. We love working with our clients to support them to be as independent at home as possible!


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Review from Francis C (Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality care is given, carers are very punctual, observant and report any issues. Best of the care companies we have used (4 others). Good supervision with regular checks on the care being given and our satisfaction.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for this great review, I cannot wait to share this with our brilliant team over in Twickenham. We really do strive to exceed all expectations and as a values-based company, our clients and their families are our number one priority. Thank you once again!


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Review from Anthony S (Son of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother (aged 91), receives 2 hourly visits daily Monday-Friday. These help her immensely to prepare for the day ahead and later on in the evening before retiring. The staff attending are very supportive, conscientious and friendly and carry out a range of tasks that my mother can no longer
do. They are reliable and helpful and their company is much appreciated. A dedicated and caring service. Many thanks!

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much for your kind words! Our team will be so happy to know they have made a difference to your mothers day. We have a great team of dedicated CareGivers who live to our company ethos and core values.


Thank you once again!


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Review from Peter H (Son of Client) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been undertaking care visits for my mother for a number of years, and more recently providing live-in care. I am extremely happy with the standard of care provided, in terms of its quality and the compassion with which it is delivered. The company has been prepared to adapt as my
mother’s needs have changed, and the office staff are always responsive and helpful in dealing with situations as they arise. I would happily recommend them to others.

Reply from Alastair Shanks, Owner at Right at Home (Twickenham & Richmond)

Peter, many thanks for your wonderful review - we do our best to be as responsive and adaptable as we can be. Thanks again.


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Review from Sarah A (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother is receiving from Right at Home. Both carers who visit mum provide excellent care for mum and are great company for her too! The agency is always helpful and flexible when plans need to be changed or made last minute and they have always gone above and beyond
to accommodate our wishes. I am 100% happy with the care mum is receiving and I genuinely feel the carers have mum’s best interests at heart. Thank you to you all for all that you do.

Reply from Michelle Apostol, Director at Right at Home (Twickenham & Richmond)

Thank you, Sarah, for the excellent feedback. We are proud of our caregivers who go over and beyond the call of duty to make sure our clients are well looked after and happy.


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Review from M N (Client) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have had has been extremely good with great attention to detail. Always willing to help with anything extra.

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Review from L T (Friend of Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff that have visited and cared for the client have treated her with the utmost care and respect and have allowed the client to keep her dignity in the most trying of times. They do a very hard job but still treat the client as a friend which has been important to the client.

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Review from Tony C (Son of Client) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have transformed my father's life with sensitive and quality care. Their procedures ensure nothing is missed on any visit.

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Review from Sandy M (Wife of Client) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers involved were excellent and very patient with my husband who has a difficult personality.

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Review from Chris G (Son of Client) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional in their approach and thorough in their work responding to my Dad's changing needs through 2019. They are always bright and cheerful, talking to my Father respectfully and with affection. They are also able to respond to situations as they arise and communicating promptly
to myself, their Supervisor and other professionals as necessary.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Right at Home (Twickenham & Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Right at Home (Twickenham & Richmond) is calculated as follows: ( (50 Excellents x 5) + (4 Goods x 4) ) ÷ 54 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Twickenham & Richmond) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (3)

Alastair

Alastair Shanks

Job Title: Founder

Joined: 2012

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.


"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."


"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."


Alastair described working at Right at Home can rewarding, varied, and safe.


Hamish

Hamish

Job Title: Branch Manager -Twickenham to Richmond

Joined: 2023

Branch Manager -Twickenham to Richmond.


Farzana Nasir

Farzana Nasir Nasir

Job Title: Deputy Care Manager

Joined: 2024

Farzana is the latest addition to the Right at Home team! She joined the Twickenham and Richmond team in early August, taking on the wonderful role of Deputy Care Manager.


"In my role as Deputy Care Manager, I oversee client assessments, client reviews, spot checks, carer and client concerns, communicating with nok and health professionals. " Farzana also says she "manages the care plans and auditing."


Farzana goes on to say that she is passionate about working for Right at Home as"clients are all offered a person-centred approach and we work hard to achieve their needs and make sure they are satisfied with the care in place."


She describes Right at Home as - Passionate, Exciting and Fulfilling.


Frequently Asked Questions about Right at Home (Twickenham & Richmond)

What Type of Services does Right at Home (Twickenham & Richmond) offer?

Right at Home (Twickenham & Richmond) offers Home Care.

How many Carers does Right at Home (Twickenham & Richmond) employ?

Right at Home (Twickenham & Richmond) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Twickenham & Richmond) to verify any information. View our terms and conditions. Right at Home (Twickenham & Richmond) has a Platinum Service – more info.