Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Park Road Business Place, Mansfield Woodhouse, Mansfield NG19 8ER
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10 95 Reviews
  • Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper, Mansfield
'OUTSTANDING' in caring as rated by CQC.

Respectful Care Mansfield and Ashfield is founded on two core principles that govern the way it operates:

• An aim to raise the standards of care across the counties it operates in.
• Dedication to improving the working conditions for care professionals.

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care to companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with diverse needs and requirements.

That's why Respectful Care invests time getting to know the client, and together, create a personalised plan to enable to live a life that is as independent, active and fulfilled as possible.

This ensures that the client is happy and confident and that loved ones are safe and enjoying the highest standards of homecare at all times.

Care Provided by Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Keeley Riley (Manager)

Funding & Fees Guide for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

  • Prices
  • £32.96 PH


  • Respectful Care is committed to creating a person-centered care package for each individual, and their needs.


    The tailoring of each care plan will also be tailored around the duration of time needed and preferred.


    Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.


Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper Reviews (95)

Total of 95, showing 1-20
10

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years. Over all time Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has 95 reviews.

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Outstanding service provided by the carers over the last few months. Very helpful and caring nothing too much trouble. I look forward to seeing them every day. I have had ten visits over the last three days and all carers provided by the company have been great

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Overall Experience  Overall Experience 5.0 out of 5

When I needed to engage a care company I had three friends all suggested Respectful Care. Since using Respectful Care I have been very happy with the service provided. They always respond to any queries I have and accommodate any requests. I would recommend Respectful Care to anyone who is looking for
a care package.

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Overall Experience  Overall Experience 5.0 out of 5

I find Respectful Care meet all my needs as my other care company was dreadful. The ladies and gentleman I have to do my care, are trustworthy and very friendly once your care is done if they have a minute left they have a great chat and laugh.

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Overall Experience  Overall Experience 5.0 out of 5

My dad receives personal care 4 days a week from Respectful Care- they are extremely caring and respectful to my dad and I have no concerns whatsoever. I can highly recommend Respectful Care as a care agency.

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Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service provided by respectful care. Keep up the good work!

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Overall Experience  Overall Experience 5.0 out of 5

This company is amazing! They take care of Mum as if she was their own. Very kind, caring and professional.
Medication is always checked and given appropriately, meals prepared with care as per Mum's wishes. Having experienced poor care from another provider, I can't commend Respectful Care more highly.
They truly are outstanding!

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

This is a wonderful review, Diane; we are so pleased that you have advocated our high standards. It's our pleasure to care for your mum.


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Overall Experience  Overall Experience 5.0 out of 5

My husband extremely loves his carer. He looks forward to his visits. Service is excellent.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you Christeen, it's lovely to know that good relationships have been built. The carer said he also likes visiting and thank you!


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Overall Experience  Overall Experience 5.0 out of 5

I have been looked after by Respectful Care for four years and have always been very satisfied. The carers are all well-trained and professional in their approach to their work but at the same time, they are kind, cheerful and friendly. The company is well-managed and my care manager is exceptional.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Your review means so much to Respectful Care but most of all, the carers that support you. Your words are so kind and thoughtful, it is a pleasure to visit you.


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Overall Experience  Overall Experience 5.0 out of 5

Would recommend Respectful Care to everyone, everything is brilliant.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for a very honest, five-star review, Mandy. Your time is appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I am most impressed with the staff and the service. My mother is so happy with her carers. I cannot fault a thing. I do also appreciate advice and the regular checkups on the staff.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Your review is very much appreciated and we are happy that Mum is happy. Thank you for also recognising our good governance.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly, efficient and willing.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for recognising our care staff and all they do, your feedback is greatly appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care provided by Respectful Care.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for this feedback, we know how much staff enjoy coming to visit you.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care. Thank you.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

We strive to make community care a positive experience and from your feedback, we can see this is happening. Thank you so much for taking the time to review our service.


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Overall Experience  Overall Experience 5.0 out of 5

I have been very happy and satisfied with my carers, no complaints, all is good.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for this feedback, knowing you are happy, makes us very happy.


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Overall Experience  Overall Experience 5.0 out of 5

All first-class smashing people, helpful and polite.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

This feedback is fabulous and we are really happy, you are happy!
Thank you so very much.


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Overall Experience  Overall Experience 5.0 out of 5

I find all my carers are very good and helpful at all times. They are very obliging in every way and they take me out for three hours shopping etc. every week, to the hairdressers and any other appointments that I have to go to. I certainly would not be able to manage without them.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your lovely feedback, the carers will also greatly appreciate this. We strive to support people in our local community and pleased you are happy with Respectul Cares service.


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Overall Experience  Overall Experience 5.0 out of 5

We have been with Respectful Care for just over a year now and we cannot fault the care. All of the staff who come in are always polite, professional and extremely well presented. The level of care is great, we wouldn't want to go anywhere else.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

It is a pleaseure to support, thank you for your lovely feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided by Respectful Care. The carers are professional and nothing is too much trouble. They are friendly and always arrive with a smile.
The management is flexible with requests and do their best to help if they can. 10/10 all round.

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Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with everything.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for such an excellent star rating, it is a pleasure to support you.


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Overall Experience  Overall Experience 5.0 out of 5

All staff are lovely and go above and beyond.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Our staff continually go above and beyond for clients, and we thank you so much for recognising this and giving such a grand review.


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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is calculated as follows: ( (71 Excellents x 5) + (1 Goods x 4) ) ÷ 72 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

Keeley

Keeley Riley

Job Title: Registered Care Manager

Joined: 2016

Registered Care Manager Keeley Riley is passionate and focused on ensuring all clients that use the service receive high-quality, person-centred care.


Working in the care sector for over ten years gives Keeley the knowledge and experience to drive compassion and exceptional standards through the core of Respectful Care, promoting independence and positive outcomes for individuals


“Our clients will always remain at the heart of our service and the centre of everything we do, and we are fully committed to delivering our ‘Outstanding’ in Caring services as rated by The Care Quality Commission.


Keeley holds a Level 5 in Management and Leadership for Health and Social Care.


Eloise

Eloise King

Job Title: Deputy Manager

Joined: 2018

Eloise joined Respectful Care in January 2018, and in this time she has progressed to mentor, Client Team Leader, Client Relationship Manager and now Deputy Manager.


Being a strong advocate for clients and enforcing high standards makes Eloise and her role as Deputy Manager, exceptional.


Eloise started working in care settings at the age of 15 and holds the care industry close to her heart saying, “it’s all I ever want to know”.


Care is Eloise’s Passion, and strongly believes, everyone has the right to truly personalised care.


Eloise is currently working towards her Level 5 in Management and Leadership for Health and Social Care.


Adam

Adam Clements

Job Title: Training Manager

Joined: 2018

Adam, Respectful Care’s Training Manager is committed and focused on delivering company training to the highest quality, creating a safe, caring service.


New members of staff have compassion and knowledge embedded into their role through Adam's exceptional training skills.


Adam has worked in the care sector for over 4 years as a care and support worker, prior to his training role. Having this care knowledge, as well as training qualities, makes Adam the perfect candidate to drive compassion into staff training and the heart of the service.


Branka

Branka Balantic

Job Title: Client Relationship Manager

Joined: 2019

Branka joined Respectful Care in September 2019 bringing a wealth of care experience with her from her previous roles as a Registered Care Manager.


Our role as Client Relationship Manager made Branka the perfect candidate to utilise high-quality skills. Branka has vowed to ensure her role is client and staff focused by listening and acting on feedback to positively enhance our care provision and embed high standards.


Branka says “I want to be able to give our clients a personal experience all the way through their journey with Respectful Care. Knowing that you have someone to reach out to gives it that personal touch, and I will commit to supporting clients and staff in the Ashfield area to the very best of my ability”.


Branka holds a Level 5 in Management and Leadership for Health and Social Care.


Sally

Sally Wells

Job Title: Recruitment Manager and Mental Health First Aider

Joined: 2013

Sally Wells, Respectful Care’s Recruitment Manager and Mental First Aider has been with the company for many years and is an invaluable asset to staff and clients by utilising her previous Registered Care Manager role, with her current role.


Understanding the pressures of daily living, whilst also understanding the care industry in great depth makes Sally a tower of strength when supporting new and existing staff.


Staff and others often reach out to Sally for support due to her kind, calming and caring nature.


Sally holds various qualifications in Health and Social Care but holding a Mental First Aider qualification makes this combination of qualities a ‘golden role’ for both staff and clients.


Frequently Asked Questions about Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

What Type of Services does Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper offer?

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper offers Home Care.

How many Carers does Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper employ?

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper employs 65 carers.