Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Park Road Business Place, Mansfield Woodhouse, Mansfield NG19 8ER
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Top 20 award
10 95 Reviews
  • Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper, Mansfield
'OUTSTANDING' in caring as rated by CQC.

Respectful Care Mansfield and Ashfield is founded on two core principles that govern the way it operates:

• An aim to raise the standards of care across the counties it operates in.
• Dedication to improving the working conditions for care professionals.

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care to companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with diverse needs and requirements.

That's why Respectful Care invests time getting to know the client, and together, create a personalised plan to enable to live a life that is as independent, active and fulfilled as possible.

This ensures that the client is happy and confident and that loved ones are safe and enjoying the highest standards of homecare at all times.

Show Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper on the Map

Care Provided by Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Keeley Riley (Manager)

Funding & Fees Guide for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

  • Prices

  • £32.96 PH

  • Respectful Care is committed to creating a person-centered care package for each individual, and their needs.


    The tailoring of each care plan will also be tailored around the duration of time needed and preferred.


    Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper Reviews (95)

Total of 95, showing 61-80
10

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years. Over all time Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has 95 reviews.

Overall Experience

  • 78
  • 16
  • 1
  • 0
  • 0

Date Published

95
4
5
12
83

Review from Lorna C (Wife of Client) published on 2 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been very happy with all the carers who have been to look after my husband in the past six months.

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Review from T F (Son of Client) published on 2 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother very happy with this service. Well done.

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Review from Joan C (Client) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with carers.

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Review from Duncan M (Client) assisted by family/friend published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gives me something to look forward to. I know someone is coming to support me if I need it. Don't always just do what is expected - some go above and beyond.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Duncan. Your feedback will be passed onto our staff.


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Review from C J B (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the service and the carers.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Celia. Your feedback will be passed on to our staff.


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Review from Thelma S (Daughter of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, friendly, kind and caring service provided for mum.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Thelma. Your feedback will be passed on to our staff.


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Review from J H (Friend of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers do a wonderful job.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind words.


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Review from Kathryn (Daughter of Client) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have helped make my elderly parents feel important and interesting again. The admin team have worked hard to provide consistent times and familiar faces for each visit.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind words Robert. Your feedback will be passed onto our client team.


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Review from Mollie B (Daughter of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service provided to mum and the carers are always very helpful, cheerful and contact me if any problems.
Mum also very happy with carers.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind words Joyce. Your feedback will be passed onto our client team.


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Management

Treated with Dignity

Value for Money

Review from Robin H (Son of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff take good care of mum.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Mollie. Your feedback will be passed onto our client team.


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Treated with Dignity

Value for Money

Review from Ida R (Daughter-in-law of Client) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you, Ida, for your kind comment. We will pass on your feedback to all of our staff.


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Review from M S (Client) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff helpful and interested in me and have been anxious to help in any way they can. I look forward to their company and those who come for the evening visit. They know straight away to make a bedtime drink for me.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments.


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Management

Treated with Dignity

Value for Money

Review from Arthur (Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far my care has been very good. This is because I have visits by regular staff whom I recognize. Staff who are familiar with my needs and work towards making me feel secure and comfortable in my own surroundings. It makes so much difference to be cared for in this manner.

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Review from Catherine P (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful Care came to assist me with caring for my mum who has Alzheimer's. The carers were very polite and friendly but remained professional in every way. I would highly recommend respectful care to anyone requiring help with a family member or friend.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Catherine. Your feedback will be passed onto our teams.


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Management

Treated with Dignity

Value for Money

Review from Maria G (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is new to care system. Respectful Care have been amazing so far. Any concerns ironed out effectively. No concerns so far. More than happy.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Maria. We will feed this back to the team.


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Review from Pauline B (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very pleased with all staff and managers that have attended my mum at home. Very friendly.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Pauline. We will feed these comments back to our staff shortly.


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Review from Susan B (Daughter of Client) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care dad is receiving. Communication between us and the carers is extremely good. We feel very confident that dad is receiving high-quality care.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Susan. Your feedback will be passed onto our team.


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Management

Treated with Dignity

Value for Money

Review from Chris H (Client) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the time very professional.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your positive feedback Chris. We will pass this onto our team.


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Review from Susan A (Client) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with all the services provided.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your comments, Susan. It is very appreciated and your comments will be passed on to our team.


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Value for Money

Review from P H (Son of Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff pleasant, friendly, considerate and helped mum with chores and chats.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is calculated as follows: ( (71 Excellents x 5) + (1 Goods x 4) ) ÷ 72 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

Keeley

Keeley Riley

Job Title: Registered Care Manager

Joined: 2016

Registered Care Manager Keeley Riley is passionate and focused on ensuring all clients that use the service receive high-quality, person-centred care.


Working in the care sector for over ten years gives Keeley the knowledge and experience to drive compassion and exceptional standards through the core of Respectful Care, promoting independence and positive outcomes for individuals


“Our clients will always remain at the heart of our service and the centre of everything we do, and we are fully committed to delivering our ‘Outstanding’ in Caring services as rated by The Care Quality Commission.


Keeley holds a Level 5 in Management and Leadership for Health and Social Care.


Eloise

Eloise King

Job Title: Deputy Manager

Joined: 2018

Eloise joined Respectful Care in January 2018, and in this time she has progressed to mentor, Client Team Leader, Client Relationship Manager and now Deputy Manager.


Being a strong advocate for clients and enforcing high standards makes Eloise and her role as Deputy Manager, exceptional.


Eloise started working in care settings at the age of 15 and holds the care industry close to her heart saying, “it’s all I ever want to know”.


Care is Eloise’s Passion, and strongly believes, everyone has the right to truly personalised care.


Eloise is currently working towards her Level 5 in Management and Leadership for Health and Social Care.


Adam

Adam Clements

Job Title: Training Manager

Joined: 2018

Adam, Respectful Care’s Training Manager is committed and focused on delivering company training to the highest quality, creating a safe, caring service.


New members of staff have compassion and knowledge embedded into their role through Adam's exceptional training skills.


Adam has worked in the care sector for over 4 years as a care and support worker, prior to his training role. Having this care knowledge, as well as training qualities, makes Adam the perfect candidate to drive compassion into staff training and the heart of the service.


Branka

Branka Balantic

Job Title: Client Relationship Manager

Joined: 2019

Branka joined Respectful Care in September 2019 bringing a wealth of care experience with her from her previous roles as a Registered Care Manager.


Our role as Client Relationship Manager made Branka the perfect candidate to utilise high-quality skills. Branka has vowed to ensure her role is client and staff focused by listening and acting on feedback to positively enhance our care provision and embed high standards.


Branka says “I want to be able to give our clients a personal experience all the way through their journey with Respectful Care. Knowing that you have someone to reach out to gives it that personal touch, and I will commit to supporting clients and staff in the Ashfield area to the very best of my ability”.


Branka holds a Level 5 in Management and Leadership for Health and Social Care.


Sally

Sally Wells

Job Title: Recruitment Manager and Mental Health First Aider

Joined: 2013

Sally Wells, Respectful Care’s Recruitment Manager and Mental First Aider has been with the company for many years and is an invaluable asset to staff and clients by utilising her previous Registered Care Manager role, with her current role.


Understanding the pressures of daily living, whilst also understanding the care industry in great depth makes Sally a tower of strength when supporting new and existing staff.


Staff and others often reach out to Sally for support due to her kind, calming and caring nature.


Sally holds various qualifications in Health and Social Care but holding a Mental First Aider qualification makes this combination of qualities a ‘golden role’ for both staff and clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper to verify any information. View our terms and conditions. Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has a Platinum Service – more info.