Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Park Road Business Place, Mansfield Woodhouse, Mansfield NG19 8ER
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Top 20 award
10 95 Reviews
  • Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper, Mansfield
'OUTSTANDING' in caring as rated by CQC.

Respectful Care Mansfield and Ashfield is founded on two core principles that govern the way it operates:

• An aim to raise the standards of care across the counties it operates in.
• Dedication to improving the working conditions for care professionals.

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care to companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with diverse needs and requirements.

That's why Respectful Care invests time getting to know the client, and together, create a personalised plan to enable to live a life that is as independent, active and fulfilled as possible.

This ensures that the client is happy and confident and that loved ones are safe and enjoying the highest standards of homecare at all times.

Show Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper on the Map

Care Provided by Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Keeley Riley (Manager)

Funding & Fees Guide for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

  • Prices

  • £32.96 PH

  • Respectful Care is committed to creating a person-centered care package for each individual, and their needs.


    The tailoring of each care plan will also be tailored around the duration of time needed and preferred.


    Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper Reviews (95)

Total of 95, showing 81-95
10

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years. Over all time Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has 95 reviews.

Overall Experience

  • 78
  • 16
  • 1
  • 0
  • 0

Date Published

95
4
5
12
83

Review from Sue E (Daughter of Client) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s always hard entrusting your loved ones into someone else’s care, but the staff are so caring and understanding towards my mum it has put me at ease. Mum always said she didn’t want carers, but they have gone above their duties to make sure she is happy and safe and Mum has now come to accept them.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments Sue. It is very much appreciated.


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Review from L D (Daughter of Client) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are well mannered and polite.
All great ladies.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind feedback, Lula. It is very much appreciated.


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Review from R W (Client) assisted by family/friend published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies and staff. Excellent service.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you, R W, for your kind words.


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Review from Maureen B (Daughter of Client) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very grateful for the care provided for my Mum. Staff are kind and caring, and very responsive to Mum's changing needs. She is a challenging client in some respects, but they manage to communicate effectively with her despite her deafness and confusion. Leaving full notes in the running
record of visits is particularly helpful for me since I cannot visit for more than 2 days a week. Keeps me informed and alerts me to any potential difficulties. Management has been very efficient - all changes to Mum's needs and times of visits have been acted on swiftly. My only criticism would be that it would be helpful if Mum saw a smaller group of carers so that she got to know them individually - but I know that scheduling this is not easy! Thank you for all your work.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments, Maureen. It is very much appreciated and your comments will be fed back to our staff teams.


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Review from Brian L (Son of Client) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with help and support my mother receives from the care staff and the management are always happy to arrange additional care at short notice to suit our changing requirements.


We would be lost without them.


Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments, Brian. Your feedback will be given to our staff.


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Review from Andrew K (Son of Client) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The 2 main carers who look after mum are very efficient and understand mum's needs. They are aware of mum's issues and deal with them very well.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments, Andrew. It is very appreciated and all feedback is given to our staff.


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Review from John H (Husband of Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable service with well-trained staff. It gives me confidence to know my wife is well cared for when I am at work.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments, John.


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Care / Support

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Treated with Dignity

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Review from L F (Great-Niece of Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunts have had excellent daily care from this agency. The care workers are respectful, polite, good-humoured and friendly. They arrive on time and carry out whatever tasks are needed competently in a calm and efficient way. They respond to my aunts' individual daily needs well but also are alert
to any other needs or issues which might require attention. Any concerns have been passed on to their manager and straight to me which I have found very reassuring. The agency has adjusted the timing and duration of visits to ensure effective support and I am confident that they will continue to be flexible in the future should this become necessary. I would not hesitate to recommend this care agency to others.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments, Linda.


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Review from John (Son of Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient service provided.
My mother has warmed to the carers and is building up a good friendly relationship with them which gives me great peace of mind.
Thanks to all at Respectful Care.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments, John.


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Review from Keith S (Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Timekeeping excellent. Care given very good.
Carers are always smart in appearance.
Office staff always willing to help when contacted.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind words, Keith.


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Review from Sharon N (Daughter of Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respectful Care look after my dad. It came as a shock to him when he had his stroke and I was unsure how he would react to having carers as he had been so independent especially when my mum passed away. I was very happy that he immediately took to all the staff both from the office to the girls and
boys who visit him every day. With their care and encouragement, he has come a long way to getting back to himself and progressing in his recovery. They know just what he needs and nothing is too much trouble for them.
I wouldn't want any other care company to look after him and can relax knowing my dad is completely safe in their hands when I'm not there.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind words, Sharon.


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Review from Julie H (Daughter of Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been cared for by Respectful Care nearly 2 years now. I can't praise these carers enough. Excellent care provider. I would definitely recommend.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for your kind comments, Julie.


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Treated with Dignity

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Review from Lynne M (Daughter of Client) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All those people who visit mum at home seem caring and compassionate. They quickly built up a rapport with her and she looks forward to seeing them. They treat her with dignity and respect.

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Review from C A (Daughter of Client) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all at Respectful Care for looking after my mum. The carers that looked after my mum were excellent, very polite, on time and nothing was too much trouble. I would recommend and I have recommended your company.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you C A. Your feedback is very appreciated.


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Review from Rosamund H (Daughter of Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very efficient always look after Mum. They know just what she needs - brilliant.

Reply from Scott Marsh, CEO at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you very much for your review, Rosamund. It is very appreciated.


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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is calculated as follows: ( (71 Excellents x 5) + (1 Goods x 4) ) ÷ 72 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

Keeley

Keeley Riley

Job Title: Registered Care Manager

Joined: 2016

Registered Care Manager Keeley Riley is passionate and focused on ensuring all clients that use the service receive high-quality, person-centred care.


Working in the care sector for over ten years gives Keeley the knowledge and experience to drive compassion and exceptional standards through the core of Respectful Care, promoting independence and positive outcomes for individuals


“Our clients will always remain at the heart of our service and the centre of everything we do, and we are fully committed to delivering our ‘Outstanding’ in Caring services as rated by The Care Quality Commission.


Keeley holds a Level 5 in Management and Leadership for Health and Social Care.


Eloise

Eloise King

Job Title: Deputy Manager

Joined: 2018

Eloise joined Respectful Care in January 2018, and in this time she has progressed to mentor, Client Team Leader, Client Relationship Manager and now Deputy Manager.


Being a strong advocate for clients and enforcing high standards makes Eloise and her role as Deputy Manager, exceptional.


Eloise started working in care settings at the age of 15 and holds the care industry close to her heart saying, “it’s all I ever want to know”.


Care is Eloise’s Passion, and strongly believes, everyone has the right to truly personalised care.


Eloise is currently working towards her Level 5 in Management and Leadership for Health and Social Care.


Adam

Adam Clements

Job Title: Training Manager

Joined: 2018

Adam, Respectful Care’s Training Manager is committed and focused on delivering company training to the highest quality, creating a safe, caring service.


New members of staff have compassion and knowledge embedded into their role through Adam's exceptional training skills.


Adam has worked in the care sector for over 4 years as a care and support worker, prior to his training role. Having this care knowledge, as well as training qualities, makes Adam the perfect candidate to drive compassion into staff training and the heart of the service.


Branka

Branka Balantic

Job Title: Client Relationship Manager

Joined: 2019

Branka joined Respectful Care in September 2019 bringing a wealth of care experience with her from her previous roles as a Registered Care Manager.


Our role as Client Relationship Manager made Branka the perfect candidate to utilise high-quality skills. Branka has vowed to ensure her role is client and staff focused by listening and acting on feedback to positively enhance our care provision and embed high standards.


Branka says “I want to be able to give our clients a personal experience all the way through their journey with Respectful Care. Knowing that you have someone to reach out to gives it that personal touch, and I will commit to supporting clients and staff in the Ashfield area to the very best of my ability”.


Branka holds a Level 5 in Management and Leadership for Health and Social Care.


Sally

Sally Wells

Job Title: Recruitment Manager and Mental Health First Aider

Joined: 2013

Sally Wells, Respectful Care’s Recruitment Manager and Mental First Aider has been with the company for many years and is an invaluable asset to staff and clients by utilising her previous Registered Care Manager role, with her current role.


Understanding the pressures of daily living, whilst also understanding the care industry in great depth makes Sally a tower of strength when supporting new and existing staff.


Staff and others often reach out to Sally for support due to her kind, calming and caring nature.


Sally holds various qualifications in Health and Social Care but holding a Mental First Aider qualification makes this combination of qualities a ‘golden role’ for both staff and clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper to verify any information. View our terms and conditions. Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has a Platinum Service – more info.