Prestige Nursing & Care (Halesworth)

59c Thoroughfare, Halesworth, IP19 8AR
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9.7 11 Reviews
  • Prestige Nursing & Care (Halesworth), Halesworth
Prestige Nursing & Care (Halesworth) employs a care team with a great depth of experience, able to carry out personalised care packages including for a wide range of specialist needs. Individuals who have benefited from the Prestige service include adults diagnosed with dementia, who have suffered a stroke, or have MS or Parkinson's, as well as palliative and end-of-life care needs.

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Care Provided by Prestige Nursing & Care (Halesworth)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Healthcare Assistant
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jackie Leftley (Manager)

Prestige Nursing & Care (Halesworth) Reviews (11)

9.7

Prestige Nursing & Care (Halesworth) has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Prestige Nursing & Care (Halesworth) has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

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10
11
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Review from Julian L (Son of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige has been fabulous at looking after my Mum. Mum has Alzheimer's and still lives at home but was starting to struggle to cope with the basics of life and looking after herself and the house without significant extra support earlier this year. All the ladies who have visited Mum have been great.
Not only do they all seem caring and friendly but have been very proactive and helpful - for example going out to buy extra ready meals when the regular home delivery provider had a temporary problem, spotting Mum had a skin problem and getting her a prescription from her GP/pharmacy. They have also put in place sensible checks, such as checking the fall alarm and smoke alarm without me asking them to do so and they call me to report any concerns or observations from time to time. I can't recommend them highly enough!

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Review from Lesley N (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my first break of five days away since 2020 and I was so confident in Prestige that I even dared go abroad, to France.
The manager took time and trouble to arrange the most suitable times for the visits and to choose carers my husband knows well and who know our house and his routines. The carers
are all superb at their job and managed to keep him clean, safe and well-fed all week, even providing him with daily treats and a glass of wine with his evening meal (as requested!). They even laughed (or sighed?) at his jokes.
When I returned the house was spotless and I could see from the detailed care reports that carers had cleaned the floor, emptied the bins and urinal bottles, washed and dried sheets and bed pads, provided him with a choice of breakfasts, lunches and evening meals every day - and all with good humour and lots of chatter too.
My husband was very relaxed when I got home and had nothing but praise for them all.
Thank you Prestige, I shall do it again.

Reply from Sophie Baker, Head of Marketing at Prestige Nursing & Care (Halesworth)

Thank you so much for the wonderful review. We're so pleased that you were able to go abroad with complete peace of mind that your husband would be well looked after in your absence. I will ensure that this is fed back to the team. Kind regards.


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Review from M G (Client) assisted by family/friend published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall positive.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Our client is a well-loved client of Halesworth Prestige. She will reach the grand old age of 101 years in June and continues to be very spritely and share jokes with the girls, an avid football fan for over 85 years.


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Review from S N (Mother of Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care-carers very good at all aspects of my daughter's care.

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Review from Andrew N (Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I migrated from another agency in town to Prestige. The other agency provided good care, but the coordination of times, dates and invoices lacked precision. I've had good care from Prestige and the admin is much better. I was familiar with some of the staff because they too have migrated from the other
agency to Prestige. Overall, a friendly and efficient service.

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Review from Shirley T (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with the care and diligence shown by the carers since Prestige started to support my mum. Nothing is too much trouble. My mum looks forward to their visits and as a result has a much rosier outlook on life. I cannot recommend Prestige enough. Thank you Jackie and the team.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

It has been a great pleasure to work with the family in providing care for this lovely lady.


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Review from B S (Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Prestige (Halesworth) for over three years. My needs include care treatment for my legs twice daily. All the Prestige carers, without exception, I have found to be most conscientious in their work and pleasant people to deal with.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Thank you for your kind words. It is a great pleasure to know that you hold our wonderful carers in high esteem and that you are pleased with the Administration.


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Review from B H (Client) assisted by family/friend published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had support morning and evening, I have been very grateful for the service I have received. It has been of great help to my wife.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

I speak for both the carers and myself in sharing that it has been a pleasure to care for you and that the assistance given has been beneficial to your wife too.


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Review from R D (Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the Halesworth branch and its manager and the two exceptional ladies who help me during the week. Nothing is too much for them.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Thank you for your kind words; it has been a great pleasure to care for you.


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Review from Colin G (Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care, the carers (female) are excellent, and they look after me very well.

Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)

Thank you for your kind words; it has been a pleasure to care for you.


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Review from Harold H (Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive 2 hours respite care funded by a local Dementia Carers Fund.
The carer who attends for 2 hours on Wednesday afternoons is a wonderful lady who has helped us with many aspects of my duties.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Prestige Nursing & Care (Halesworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Prestige Nursing & Care (Halesworth) is calculated as follows: ( (46 Excellents x 5) + (16 Goods x 4) ) ÷ 62 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Halesworth) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Gemma Calver

Job Title: Branch Manager

Joined: 2023

I joined in 2019 as the Recruiter for the branch. I have since continued to develop my career through stages and progressing into my current role as Branch Manager and I am currently studying for my Level 5 Leader in Adult Care My passion for care and making a difference in the quality of life for all of our clients is what gets me to work every day and gives me job satisfaction.


Frequently Asked Questions about Prestige Nursing & Care (Halesworth)

What Type of Services does Prestige Nursing & Care (Halesworth) offer?

Prestige Nursing & Care (Halesworth) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Halesworth) employ?

Prestige Nursing & Care (Halesworth) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Halesworth) to verify any information. View our terms and conditions. Prestige Nursing & Care (Halesworth) has a Platinum Service – more info.