Right at Home Nottingham (South)

26 Musters Road, West Bridgford, Nottingham NG2 7PL
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9.9 63 Reviews
  • Right at Home Nottingham (South), Nottingham
Rated as 'Outstanding' by CQC (June 2019), Right at Home Nottingham's carefully selected team provide and fully manage dependable quality home health care and support service.

Their attention to detail was highlighted by the Care Quality Commission who reported that people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The professional team provide reassurance for each person that they support, and are fully supported and trained to be vigilant themselves, keeping Clients safe and supported at home. They are carefully selected, fully vetted and qualified; only people whom the existing team would trust to support a member of their own family are selected.

Building trust: Right at Home Nottingham are proud to deliver a ‘no stranger promise’ and commit to a specific time slot. With a familiar dedicated team providing bespoke trusted support, this ensures that you will always know who will be visiting and at what time.

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Care Provided by Right at Home Nottingham (South)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Blackmore (Registered Manager)

Funding & Fees Guide for Right at Home Nottingham (South)

  • Prices

  • Starting from £33.00 per hour.

  • Please feel free to contact us to discuss.

Right at Home Nottingham (South) Reviews (63)

Total of 63, showing 1-20
9.9

Right at Home Nottingham (South) has a Review Score of 9.9 (9.924) out of 10, based on 11 reviews in the last 2 years. Over all time Right at Home Nottingham (South) has 63 reviews.

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Review from Georgene S (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the girls who come out to shower me. They are always punctual, willing to do extra jobs. I think some of them would like to do more hours. I would recommend Right at Home to anyone.

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Review from Walters (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with Right at Home from the begining. This last week we have moved home. Our new property had been standing empty for some time and needed a good clean and dust. My regular cleaner was very thorough and made a superb job of everything from shower room, dusting, hoovering. It
looks absolutely fantastic. Thank you Right at Home Nottingham South. All the team have been super helpful.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you for the kind review our team appreciate the feedback.


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Review from J R (Wife of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thoughtful, caring, friendly, companionship being given to my husband is above and beyond expectations. He looks forward to his outings and always comes back home a happier man. The team are helpful and friendly. It's good to know they are there when needed. I would recommend them.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you, you're comments are so lovely to hear - I know our MD thoroughly enjoys spending time in your husband's company.


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Review from Paula W (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. I am so pleased I found this company to look after my parents. The carers and managers are wonderful and the care is exceptional. Communication between us is excellent and has been from the very beginning. Everybody is very friendly and caring. I would not hesitate to recommend
Right at Home in West Bridgford.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

What wonderful feedback. It is an absolute pleasure to provide care and support for your parents and work together with a family who are so supportive. Thank you - it makes a big difference.


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Review from R L (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with service.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for taking the time to complete a review of our services. It is very important to us and we will feed back to our team.


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Review from A N (Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the girls very helpful and friendly. They care for me very well and I am very satisfied with their care. I could not manage without them. Thank you very much.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you very much for your kind words - our team will be thrilled, we all work very hard to ensure we provide you with an outstanding service.


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Review from Roger P (Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been using Right at Home for over a year now and I’m very pleased. At the start of our relationship they took the time to understand my needs and how best to meet them. Since then they’ve met those needs consistently and professionally. I’m always fully introduced to a new carer and all the carers
turn up on time, knowing what they need to do. As my care needs increase, Right at Home have increased their provision accordingly and (so far, touch wood) nothing has been too difficult for them.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for your review. We are so happy you are pleased with the service we provide - we are so proud of our office team and CareGivers who all work so hard to meet your needs and look forward to continuing to support you in the future.


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Review from J F (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyable. I look forward to an outing every fortnight.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for your review. We are so pleased you enjoy getting out and about in the community.


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Review from K R (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home came on board with my mother when we needed to replace NHS Temporary Care. They were understanding from the start and helped Mother through a difficult time. We knew all her carers, despite living a distance away, as they were willing to communicate with us to make things better. When
her care arrangements needed to increase, that was facilitated. Mother could not have remained in her home without Right At Home giving her the care and understanding she required.
Many thanks.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

I will pass on your comments to the team, thank you!
Regards.


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Review from Sue W (Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased that I contacted Right at Home, I had been struggling for several months with an Oedema in my spine. Right at Home have been more than I ever dreamt a care company would be. They are willing to help in any way, take you shopping, or with me help me to get my confidence again and
do the inevitable house work. I have found them very easy to get on with, knowledgeable, easy to chat with etc. I also think that Right at Home do their best to suit the carer to the client, something they have been very successful with for me. They even made sure I was not on my own for Christmas as it fell on the day they would normally come to me on. I had a lovely lady come to me and I realised after she had gone that she had helped me have a lovely Christmas. I now have company instead of hours on my own, people I can turn to for help. Thank you Right at Home, you have made my life so much brighter.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Sue, your kind words are very much appreciated.


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Review from Helen W (Daughter of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum and dad have been receiving care from Right at Home since 2021. Over that time, the care has built up from one hour a day three days a week, to currently eight hours a day seven days a week. Availability of carers is not easy, we all know that, but Right at Home have always been honest and found
extra care within a few weeks of asking. Mum and Dad have about four different people covering the week. You may think that’s too many, but actually it’s good. Different people, different characters, but all good and caring people. Mum and Dad couldn’t manage without them. Having recently increased the hours has made a massive wellbeing difference to Mum, who now has people to talk to and go out with. No idea what the next few weeks, months or years (hopefully) will bring. But, we know Right at Home will be there for all of us.

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Review from Sally B (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely thrilled with the care delivered by Right At Home for my 83-year-old mum. She has a heart condition, has suffered two strokes and has dementia. The carers have been brilliant with her, so kind and respectful of her wishes. They treat her with dignity and the communication from
staff has been great. We know exactly when they are coming and which carer it will be.
I can’t recommend Right At Home strongly enough. They are brilliant.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Sally for your kind words. I am very proud of our team, their dedication and caring nature is something that inspires me every day working along side them. Regards.


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Review from Helen S (Wife of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being supported by Right at Home at the dementia friendship group on alternate Fridays. This group is small and ideal for people struggling with dementia. They have been kind, considerate and caring and put a lot of thought into activities. My husband loves going to the group.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Helen for your kind words, we have a lot of fun in the group and they have built some lasting friendships.


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Review from H C (Wife of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has participated in the dementia friendship group for a number of months now. Immediately from his first session, as soon as he walked through the door, I could tell that he felt at ease and welcome in the 'home from home' atmosphere. The group take part in a range of activities which are
inclusive and enjoyable; staff make an effort to include activities that are of a special interest and significance to the attendees. These sessions are of a great benefit to both my husband and myself. I feel reassured that he is spending a happy three hours while I, as his main carer, have the opportunity for respite.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you! We love being around your husband's smile and enthusiasm to put a group band together. You deserve your respite.


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Review from L B (Daughter of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is still accessing Right at Home services. Right at Home, Nottingham, came to the house and talked to Mum and Dad and family about offering support for Dad, to set targets and make a plan for ongoing projects. This could also include help with medication and creating a health care plan, when
needed. The theory behind this, is that cognitive stimulation involving people with dementia, in planning and participation, can slow down the symptoms of the condition. My dad has always been active and kept up with modern changes in technology, communities and construction. This service enables our parents to be socially independent of their immediate family. It gives them their own purpose, keeps them cognitively stimulated, a sense of value, flashes of fun, enjoyment, a break from each other and respite from the monotony of getting old and most of all it gives them opportunity to live life, despite the difficulties old age is throwing at them.

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Review from C M (Wife of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided much needed respite care and support to me and my husband who has the middle stages of Dementia. They have supported my husband by allowing him to continue doing a sport he loves. This has given me much-needed time, to do something I like doing, with a little time apart to
recharge my batteries! I am extremely grateful to the Right at Home team who have shown to be friendly, knowledgeable and have an understanding of both our needs during this difficult time.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you for your kind words, it's important that family carers like yourself get their breaks.


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Review from Mary D (Wife of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Nottingham are a very reliable and professional group. I am my husband's carer and I started to take him to a class in July once a month, for now, I can leave him there for three hours, and not worry about him, he enjoys his time there and he has made friends, the staff are so good with
him, they play games and sing, and I can do what I like for that time. I fully recommend Right at Home.

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Review from Nigel P (Son of Client) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home cared for my stepdad until his death in April 2021 and then for Mum. The carers were brilliant, Mum looked forward to their visits each morning and saw them as friends, she felt comfortable with them in her home and built good relationships with everyone in the team who cared for her.
It was lovely to see so many of her carers at her funeral.

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Review from S J (Daughter-in-law of Client) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers were friendly, respectful and caring. I felt that Mum was being looked after and had some company when I couldn't be there.

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Review from Katheleen W (Son of Client) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Right at Home they care for dad and this gives me peace of mind when I go home. All the girls give dad respect being 92 and do a wonderful caring job. All the girls are lovely and very kind that goes for all.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Right at Home Nottingham (South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Right at Home Nottingham (South) is calculated as follows: ( (61 Excellents x 5) + (5 Goods x 4) ) ÷ 66 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Nottingham (South) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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Meet the Team (2)

Christopher

Christopher Tansley

Job Title: Managing Director

Joined: 2013

Starting Right at Home Nottingham has been a pleasure and honour, as being an active part of my local community in Nottingham is something I have always aimed for.


For over 20 years I have built up a huge level of experience in the franchise business sector. After running a successful cleaning and restoration agency in the East Midlands I became a national franchise business consultant; helping others along the path of business ownership. It was here I found Right at Home.


The one thing my businesses have shared is ‘people’ – motivated, competent, caring people that I’ve worked with, as well as people who’ve needed a helping hand to fix their homes and those who have needed guidance and help in their careers. It’s fair to say my passion is in people and it is the sole reason why I knew that Right at Home was the perfect opportunity for me. Almost anyone can act the part as a business owner, but I know that to work so closely in your community and to touch the lives of others, you have to possess a genuine desire to help people.


I have always had a strong understanding and empathy for care; my mother was a Nurse in Nottingham’s QMC Hospital so it’s something that I have been a part of from a young age. My father has always played a key role in our community and is someone I look up to and respect. We’ve always been a close family and I think the skills to nurture relationships and to listen to others have definitely been passed down through the generations.


At Right at Home Nottingham I am dedicated to providing my community with the best home care services, to suit the lives and the needs of people’s loved ones. I am lucky to have the full support of my whole family - my wife, two sons and my parents.


Being the best we can be is in our family bones and I aim to offer the best home care, be it enabling independence for an octogenarian, providing short-term post-operative care to help someone back on their feet, or complex specialist care.


Whatever your needs, the team at Right at Home and I will be there to help.


Emma

Emma Blackmore

Job Title: Registered Manager

Joined: 2018

Emma joined the Right at Home Nottingham team in March 2018 as Training and Compliance Manager before progressing to Deputy Manager and now Registered Manager. She has over 20 years of experience within the health and social care sector.

She has taken a strong focus on her personal development and has achieved her NVQ qualifications from level 2 through to an NVQ level 5 Leadership and Management in Health and Social Care.

In addition to this, Emma also holds an A1 Assessor Qualification which has enabled her to develop the skills she needs to assess the competency of our CareGivers.

She is responsible for overseeing training and learning for the Right at Home team, right from initial induction training through to refresher learning and advanced learning for CareGivers who take an interest in specific subjects. Emma is also responsible for assessing and spot-checking our CareGivers to ensure that they are fully competent in all areas of their role, and to highlight areas in which more training may be required. She works closely with our CareGivers to enable them to achieve their very best potential and set high standards, ensuring the service we provide to our Clients is of the highest quality. Emma is responsible for the overall compliance and day-to-day running of the business, Emma is ably supported by Kayleigh Deputy Manager.


Frequently Asked Questions about Right at Home Nottingham (South)

What Type of Services does Right at Home Nottingham (South) offer?

Right at Home Nottingham (South) offers Home Care.

How many Carers does Right at Home Nottingham (South) employ?

Right at Home Nottingham (South) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Nottingham (South) to verify any information. View our terms and conditions. Right at Home Nottingham (South) has a Platinum Service – more info.