Right at Home Nottingham (South)

26 Musters Road, West Bridgford, Nottingham NG2 7PL
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9.9 63 Reviews
  • Right at Home Nottingham (South), Nottingham
Rated as 'Outstanding' by CQC (June 2019), Right at Home Nottingham's carefully selected team provide and fully manage dependable quality home health care and support service.

Their attention to detail was highlighted by the Care Quality Commission who reported that people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The professional team provide reassurance for each person that they support, and are fully supported and trained to be vigilant themselves, keeping Clients safe and supported at home. They are carefully selected, fully vetted and qualified; only people whom the existing team would trust to support a member of their own family are selected.

Building trust: Right at Home Nottingham are proud to deliver a ‘no stranger promise’ and commit to a specific time slot. With a familiar dedicated team providing bespoke trusted support, this ensures that you will always know who will be visiting and at what time.

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Care Provided by Right at Home Nottingham (South)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Blackmore (Registered Manager)

Funding & Fees Guide for Right at Home Nottingham (South)

  • Prices

  • Starting from £33.00 per hour.

  • Please feel free to contact us to discuss.

Right at Home Nottingham (South) Reviews (63)

Total of 63, showing 21-40
9.9

Right at Home Nottingham (South) has a Review Score of 9.9 (9.924) out of 10, based on 11 reviews in the last 2 years. Over all time Right at Home Nottingham (South) has 63 reviews.

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Review from James W (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is always prompt, courteous and properly attired. Any requirement of bathing assistance and light household duties are always carried out cheerfully. Plus we always have time for a chat.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you for the feedback we are very proud of our team.


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Review from Jemma M (Niece of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have cared for my uncle for many years now and they really do make a positive difference to his quality of life. The service they provide is very personalised, they are like an extended family to us. They know what works best for my uncle and they can tell immediately if he isn't himself
or maybe unwell. All staff at Right at Home go above and beyond to give my uncle and our family the very best service, the happiness and care that they provide to my uncle, we will be forever grateful for.

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Review from Brandon A (Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I joined Right At Home last year at the end of the lockdown. After all the agencies that we had interviewed, this was the only one to ask me the questions which I really appreciated. After being with them for a few months and after building a working relationship with the ladies, I have been able to
do the activities I enjoy doing such as getting out in the community, shopping, and meeting friends. I would recommend this agency to my friends and family.

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Review from Ann F (Daughter of Client) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Right at Home have been visiting my mother for the last 7 months.
She is 88 years old and badly affected by the pandemic and has been isolating since March last year. As we have no family in Nottingham the carers have been an invaluable source of company for her 5 days a week.
All the ladies that visit have been lovely to Mum and are patient and very caring.
It is with regret that we feel it's time for mum to receive more care that only a residential home can provide. We would recommend Right at Home to anyone needing support for elderly family or friends.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Ann for the kind words I will pass on your message to the team. We hope your Mum settles into her new accommodation.


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Review from Helen S (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team in West Bridgford has exceeded my expectations from the first enquiry and phone call with their helpful office team, through to the fantastic support provided daily by the care team for my Dad. My Dad's needs changed very suddenly after having a stroke and Covid, and we quickly
needed to find support for him at home. The Right at Home team has helped us provide the daily support and care he needs. They have made helpful suggestions and worked as part of a team with our family, with excellent communication. They are always happy to receive feedback and want to provide the best support they can. The care team are always friendly and positive with my Dad and our family and have shown great care and empathy supporting him at some difficult times. They are also encouraging and positive in helping him regain his independence. I feel confident that we have made the right choice choosing Right at Home for my Dad.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you, Helen, as you mention, working together is very important. Your feedback is much appreciated, and I will pass it on to the team.


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Review from Jane K (Sister of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and patient carers, they get to know the person they are caring for. They give her confidence and she feels safe with them. It's nice to know they're at the end of the phone if we need advice about anything.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Jane, our team deserve huge credit when providing home support in the community and getting to know every person really well is key to providing the right service.


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Review from Kate C (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last summer I thoroughly researched local care companies to find the best care for my dad in his home, his care needs were increasing but he was not willing to accept non-family care at that time. Right at Home was on top of my short-list, having read the CQC reports, reviews, websites and spoken to
all the local companies.
Sadly in January, our dad's health deteriorated when he suffered a stroke, he required increased care. After immediate support from the NHS teams to enable Dad to be discharged, my sister contacted Right at Home and 2 other local care companies.
Right from the start Right at Home have been fantastic. We wanted the best care for our wonderful dad. Everyone at Right at Home has been absolutely brilliant in supporting Dad's care to best suit him(and us) at this time. Right at Home are currently providing 4 visits a day, the team are so caring, with a range of skills and abilities I am so thankful for their hard work, efforts and our new extended family of caregivers.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Kate, such kind words and we are privileged to pass the family test. I will pass on your kind words to the team.


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Review from Anthony P (Nephew of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have provided wonderful support to two family members for a few years now. One a vulnerable disabled gentleman with mobility issues and speech difficulties, requiring personal care support 3 times every day. The other a 96-year-old lady with reduced mobility and mild dementia, determined
to live independently in her own home for as long as possible. Both tell me how lovely all their carers are; I have also found carers and managers to be approachable, knowledgeable, professional and responsible, especially in an emergency. As needs change, care packages are developed, always tailored to individual needs. This has included accompanied visits to shops, social clubs or healthcare appointments, help to make a meal and domiciliary care, reminders to shave or to take medication, or even just enjoying a chat together to brighten the day. Lockdown has been especially challenging for my family; knowing that Right at Home are caring for them has taken a weight off my mind. Highly recommended.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Anthony, it's a real pleasure to support your family. Your feedback is much appreciated. I will pass it on to the whole team.


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Review from Linda W (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my dad are always on time and complete all the allocated tasks. They have a person-centred approach and make my dad feel at ease. Every day my dad tells me he looks forward to their visits and says “they can’t do enough”. I was initially anxious about having carers visit my dad
but I am more than sure that it was the right choice. The carers who visit my dad are a credit to Right at Home.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you, Linda, we agree our care team are a credit to their profession and Right at Home Nottingham.


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Review from David H (Son of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful to the Right at Home team for the support they give. Their experienced, friendly and compassionate staff have helped us to cope through some difficult times and we would be truly lost without them.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you, David, I will pass on your kind comments to our team.


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Review from Tim (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A great team that pays attention to feedback and adjusts the care plan accordingly. It's good to have help from this friendly team who provide much needed support as well as offering advice and ideas on how to achieve a result that works for both the patient and the carer. I'll definitely be making
more use of their services as Mum's condition progresses.

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Review from Sally S (Daughter of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home (Nottingham) since 2018 when my mother had a serious stroke, affecting her speech, mobility and ability to use her right hand. From the onset, the staff have been incredibly professional, thorough, compassionate and communicative. The carers are coming in twice a day
to administer medication and assist with activities of daily living with some housework. We are eternally grateful for the care she is receiving daily. The manager has almost become part of our family as we feel we can call, update and chat anytime. Highly recommend.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Such lovely feedback and we appreciate your recognition of our professional services and commitment to our Clients. We are very proud of our team and how they build trusted, long-lasting relationships with the people we support. Thank you.


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Review from Robert M (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started with live-in care from Right at home Nottingham for my mum who has dementia and difficulties with walking which has been a very difficult time for my Dad. It was great to get a text off my Dad on day one saying that the carer was lovely. Mum took to her straight away and she would
be a great fit into their home. We still have some way to go but it has been a great start at a worrying time.

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Review from Jan N (Power of Attorney of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I stood on my doorstep on Thursday to applaud the key workers of our country, my thoughts were with our Right at Home Team. They have been our rock for the past 13 months, providing round-the-clock care to an elderly lady, who is both physically and mentally frail, but whose over-riding wish is to
remain in her own home for as long as possible. The Care Givers are professional, but also kind and patient. They have coped exceptionally well with the restrictions brought on by the Coronavirus pandemic. They have been able to explain, often more than once, why it is no longer possible to attend the hairdressers, go for afternoon tea or to receive visitors. They have established an, albeit restricted, routine and have provided distractions when the more serious news stories are broadcast. So, this Thursday, I will be applauding again for all our key workers - but especially all the Right at Home staff.

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Review from N B (Son-in-law of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law is in the early stages of Alzheimer's. Formerly very active, both mentally and physically, she is beginning to lose her 'drive' and suffers from short-term memory loss. Care At Home are providing valuable support, both in terms of home visits and shopping, but also taking her to social
and sports events, which she loves but no longer feels confident in attending by herself. They have been very helpful in trying to maintain her spirit and optimism through a difficult time as she tries to come to terms with her increasing frailty.

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Review from Paul M (Son of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home for approximately three months now. They were an absolute life-saver in our initial hour-of-need but have gone on to prove they are a highly professional and reliable care provider. My father, who will be 90 in a couple of days, has quite severe dementia and my stepmother,
who at 87 understandably has her own health issues, is his primary carer. The care provided by Right at Home allows them to continue, at least for now, to live together in their own home. Right at Home has also been very proactive in sorting out my father's medication and ensuring it is administered correctly thus alleviating yet another worry. My father and stepmother say they find all the caregivers very nice, respectful and willing. On those occasions that I have met the caregivers 'personally' ... I must wholeheartedly agree.
I consider we were very fortunate in finding such an excellent care-provider at our very first attempt. Needless to say, I can highly recommend them.

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Review from Sheila M (Wife of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly carers, pleasant, helpful and nice to know.

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Review from Gael (Friend of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is so well supported by all of her Carers from Right at Home Nottingham. They provide excellent care in a very professional and friendly manner. My friend needs a high level of care in order to be able to continue living an active, happy life in her own home. She likes things to be done in
a certain way and all of the Carers take her wishes into account when delivering the care. She looks forward to her 4 daily care visits, not only because she needs the physical support but also for the lovely chats and friendships she has with the Carers. The Carers also provide emotional support when this is needed. The office team are all helpful when she needs to make arrangements for appointments etc and accommodate one-off requests for last minute visits due to her circumstances. I know she is in safe hands with Right at Home and we would both have no hesitation in recommending them to others.

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Review from Lukas J (Grandson of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care company and I am going to recommend this to so many family members. The staff there are so helpful.

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Review from John M (Father of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting with the service we have no problems, everyone has been very good and always on time.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Right at Home Nottingham (South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Right at Home Nottingham (South) is calculated as follows: ( (61 Excellents x 5) + (5 Goods x 4) ) ÷ 66 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Nottingham (South) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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Meet the Team (2)

Christopher

Christopher Tansley

Job Title: Managing Director

Joined: 2013

Starting Right at Home Nottingham has been a pleasure and honour, as being an active part of my local community in Nottingham is something I have always aimed for.


For over 20 years I have built up a huge level of experience in the franchise business sector. After running a successful cleaning and restoration agency in the East Midlands I became a national franchise business consultant; helping others along the path of business ownership. It was here I found Right at Home.


The one thing my businesses have shared is ‘people’ – motivated, competent, caring people that I’ve worked with, as well as people who’ve needed a helping hand to fix their homes and those who have needed guidance and help in their careers. It’s fair to say my passion is in people and it is the sole reason why I knew that Right at Home was the perfect opportunity for me. Almost anyone can act the part as a business owner, but I know that to work so closely in your community and to touch the lives of others, you have to possess a genuine desire to help people.


I have always had a strong understanding and empathy for care; my mother was a Nurse in Nottingham’s QMC Hospital so it’s something that I have been a part of from a young age. My father has always played a key role in our community and is someone I look up to and respect. We’ve always been a close family and I think the skills to nurture relationships and to listen to others have definitely been passed down through the generations.


At Right at Home Nottingham I am dedicated to providing my community with the best home care services, to suit the lives and the needs of people’s loved ones. I am lucky to have the full support of my whole family - my wife, two sons and my parents.


Being the best we can be is in our family bones and I aim to offer the best home care, be it enabling independence for an octogenarian, providing short-term post-operative care to help someone back on their feet, or complex specialist care.


Whatever your needs, the team at Right at Home and I will be there to help.


Emma

Emma Blackmore

Job Title: Registered Manager

Joined: 2018

Emma joined the Right at Home Nottingham team in March 2018 as Training and Compliance Manager before progressing to Deputy Manager and now Registered Manager. She has over 20 years of experience within the health and social care sector.

She has taken a strong focus on her personal development and has achieved her NVQ qualifications from level 2 through to an NVQ level 5 Leadership and Management in Health and Social Care.

In addition to this, Emma also holds an A1 Assessor Qualification which has enabled her to develop the skills she needs to assess the competency of our CareGivers.

She is responsible for overseeing training and learning for the Right at Home team, right from initial induction training through to refresher learning and advanced learning for CareGivers who take an interest in specific subjects. Emma is also responsible for assessing and spot-checking our CareGivers to ensure that they are fully competent in all areas of their role, and to highlight areas in which more training may be required. She works closely with our CareGivers to enable them to achieve their very best potential and set high standards, ensuring the service we provide to our Clients is of the highest quality. Emma is responsible for the overall compliance and day-to-day running of the business, Emma is ably supported by Kayleigh Deputy Manager.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Nottingham (South) to verify any information. View our terms and conditions. Right at Home Nottingham (South) has a Platinum Service – more info.