Caremark Coventry

Suite 1 Second Floor, Cash’s Business Centre, 228 Widdrington Road, Coventry CV1 4PB
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60 Reviews
  • Caremark Coventry, Coventry
Welcome to Caremark Coventry, a provider of quality and personal home care services.

This friendly service enables clients to remain in the familiar surroundings and comfort of home, receiving regular visits and services to suit every personal need.

Caremark Coventry covers all areas of Coventry, as well as Nuneaton and Bedworth offers care and support to adults, young people and children looking for some assistance to continue living at home safely and comfortably.

The care and support workers are fully trained and DBS checked by the training manager and much additional specialised training experience. Whatever the needs, Caremark can find a way of supporting life at home safely and independently.

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Care Provided by Caremark Coventry

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sunjay Majthia (Director)

Funding & Fees Guide for Caremark Coventry

  • Prices

  • £16.76 per hour

Caremark Coventry Reviews (60)

Total of 60, showing 41-60

Over all time Caremark Coventry has 60 reviews.

Overall Experience

  • 38
  • 17
  • 5
  • 0
  • 0

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60

Review from Paulene (Daughter of Client) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank you for inviting Dad to the tea party. He thoroughly enjoyed it and I think it was a very kind and thoughtful gesture.
Dad is now looking forward to the football match you promised!
I am so pleased with the care Dad is being given and special thanks to the Field Care Supervisor.
Apparently, he sings Bing Crosby songs to Dad! Dads face lights up when he sees him walk through the door, he also has a few Vera Lyn songs for special occasions!
A big thank you to all Dad's carers. He keeps telling me how lucky he feels with the attention given to him.
A BIG Thank you.

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Review from Peter D (Husband of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been a user of agency services for a few weeks.
In this short time, we have so far had a very satisfactory experience.
The staff have regularly been competent, reliable and pleasant.

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Review from H M (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My regular carers are very organised and pleasant.
It can sometimes feel rushed, however, I prefer continuity and efficiency.
I always feel empowered to improve my physical level through the support of my carers and rehabilitation team handover.
They treat my husband and son with utmost respect.
Sometimes
I feel that the office staff don't listen to feedback, however, this is much better lately.
Relief carers when regular carers are off duty are good, it would be better if these were also the same carers.

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Review from Michael D (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by Caremark for the past 18 months and I have always been treated with dignity and respect by all concerned.
I would definitely recommend this company to others.
They have met all my care needs as my condition has changed.

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Review from Mick D (Husband of Client) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with all aspects of this service, the staff are very friendly and caring and responsive/accommodating to anything asked of them. I would definitely recommend to others.

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Review from MS (Client) assisted by family/friend published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and caring. They are polite and considerate to all the family and the client. Highly recommend this company to others. Very passionate and knowledgeable. Good standard of integrity. Keep up the good work - Well done!

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Review from A B (Client) assisted by family/friend published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I am blind I rely on the Caremark staff to keep myself and my home clean. I could not keep my home clean by myself or clean up after my guide dog. They ensure I have eaten and are very patient with me when they take me shopping.

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Review from G A D (Client) assisted by family/friend published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is OK sometimes, but we are very satisfied with what we get.

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Review from S H (Wife of Client) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with the service. Staff - carers experienced. My husband feels safe - sometimes there are issues with timing - so have requested time sheet to be issued weekly, as I find it very useful. So far the best company. (Caremark is 4th company).

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Review from James H (Client) assisted by family/friend published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really look forward to Caremark staff coming to my house. They really treat me nice with respect and dignity. They make sure I'm clean and tidy and well fed.

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Review from J R (Daughter of Client) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provide a professional, empathetic and understanding care package for my mother in her home. The individual carers are lovely, and cope well with her complex needs. She has disinhibition following a stroke, now added to by early dementia. This can make her angry, paranoid and anxious. She also
suffers from fits of mania, so challenging at times.
When I stay with her I notice how kind and caring 99 percent of your carers are, just occasionally I think they perhaps don't quite understand her mental and physical fragility, she certainly does not act her age, 88.
The office staff are unfailingly helpful, informing me and the family of any concerns and dealing with crisis situations. As none of us live in Coventry this is vital and we all appreciate how much you do for our mother.

Reply from Sunjay Majithia, MD at Caremark Coventry

Thank you for your feedback it is much appreciated. The staff will be rewarded with a Gift of appreciation.


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Review from Jean F (Wife of Client) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with service given, carers are always pleasant, caring, helpful and usually on time.

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Review from A P (Client) assisted by family/friend published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it's only been 2 weeks, the staff treat me very well. I am deaf and very hard to understand. Thank you for all your help and kindness.

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Review from D W (Client) assisted by family/friend published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very good. All the carers on time and they're all very friendly. They are also very thorough.

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Review from G L (Client) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy my care calls especially when one lady does my calls. She is really helpful and is always kind to me.

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Review from Patrick H (Client) assisted by family/friend published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only with company two months but so far very pleased with the service. Carers are prompt, polite caring and respectful. This is the 4th company we have used and in our opinion the best.

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Review from S (Daughter of Client) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provide a very good service. The regular carers that my mum has are very professional, polite, efficient and treat my mum very well. The management are very good as well and respond very well to feed back. Overall we are more than satisfied with Caremark as a care provider.

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Review from Anne H (Daughter of Client) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

- Most staff are very warm and thorough in what they are asked to do - occasionally there are one or two staff who have language difficulties ie. don't speak fluent English and therefore don't always understand their duties.
- Most staff remember to put my mum's cream on her legs every day = good.
- Most staff remember to lock the front door after seeing my mum (but not all) which worries me slightly.


Overall your staff provide a thorough, welcoming service :)


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Review from Gaynor S (Wife of Client) published on 3 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer has been friendly and polite towards my husband. Some carers go the extra mile, such as putting ironing away, cleaning the kitchen, totally stripping the bedding. If I had a problem I feel that I could ask any carer to help me personally with me having MS.

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Review from Marion H (Client) published on 3 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found carers to be friendly, kind and helpful and having the same carers come on a regular basis is reassuring.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (9)

Sunjay

Sunjay Majithia

Job Title: Managing Director

Joined: 2013

I launched Caremark Coventry in 2013, with the ambition of adding value to peoples' lives, especially those that wish to stay at home as long as possible.


Adam

Adam Ringer

Job Title: Training Manager

Joined: 2017

I have worked in the care sector for 26 years in different roles including care assistant, co-ordinator, care delivery manager and for the last 11 years as a care delivery trainer.


I am passionate about ensuring a high quality, approachable and friendly service to our clients and staff alike.


I love being part of such a dynamic and proactive team that are committed to keeping the highest of standards and am excited to be a part of the Caremark family.


Tammy

Tammy Watters

Job Title: Finance Manager

Joined: 2016

I'm the Finance Manager for Caremark Coventry. I have worked in domiciliary care for over 19 years, I started as a support worker and progressed to HR, I enjoy being part of a team that delivers care to the highest standard, to make a difference in people's lives. I have recently taken up a new position of Finance Manager within the company, I find business, finance and economics fascinating the more I learn the more I want to know more. and I can now put this into my new role.


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Sonia Edkins

Job Title: Senior Care Coordinator

Joined: 2018

Laura

Laura Stone

Job Title: Care Coordinator

Joined: 2016

I'm the Coordinator for Bell Green/ Potters Green, Longford, Walsgrave, Henley green, and Alderman’s Green. I have worked in domiciliary care for 12 years. I have worked both as a support worker and care coordinator. I enjoy working as part of a team to deliver a high standard of care and making a difference to people’s lives.


Natalie

Natalie White

Job Title: Care Coordinator

Joined: 2017

I'm the Coordinator for Radford and Coundon, Tile Hill. I started at Caremark as a care and support worker, I then progressed to a care supervisor, then followed this by becoming a care coordinator. I enjoy working within the care sector I have the passion and drive to ensure care is delivered to the highest standards, ensuring a person-centred approach is maintained, I enjoy being part of the Caremark team and dealing daily with the needs of our staff and service users.


Olivia

Olivia Reece

Job Title: Care Coordinator

Joined: 2016

I'm the Coordinator for Cheylesmore, Willenhall, Binley and Whitley. I enjoy working in the care industry, knowing that I'm helping people stay in their own homes and keep their independence, I have worked in all aspects of care I started as a support worker and progressed to care Co-Ordinator, I enjoy being part of the Caremark team, knowing I'm helping to make a difference in people’s lives.


Processa

Processa Gregson

Job Title: Team Leader

Joined: 2018

Hi, my name is Processa Gregson, I have been working as a support worker for 24 years, I then progressed to team leader. I enjoy my role, I have a great satisfaction in looking after our client, making sure they have a quality of life and to make their lives comfortable while living in the own homes.


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Sophie Cooper

Job Title: Team Leader

Joined: 2017

My name is Sophie Cooper and I have worked in domiciliary care for seven years now. I started as a support worker and have worked my way to becoming a team leader, I love my job as I get to meet a variety of people with all different needs. I am proud to be a part of the Caremark team.


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