Bluebird Care Oxford, South & West Oxfordshire

CMS House, Watlington Road, Cowley, Oxford OX4 6BZ
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9.7 89 Reviews
  • Bluebird Care Oxford, South & West Oxfordshire, Oxford
Home Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure, and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.


Live-in Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care Oxford, South & West Oxfordshire offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Oxford, South & West Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Field (Registered Manager)

Bluebird Care Oxford, South & West Oxfordshire Reviews (89)

Total of 89, showing 1-20
9.7

Bluebird Care Oxford, South & West Oxfordshire has a Review Score of 9.7 (9.714) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care Oxford, South & West Oxfordshire has 89 reviews.

Overall Experience

  • 77
  • 12
  • 0
  • 0
  • 0

Date Published

89
3
12
19
70

Review from J L (Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated with care and interest. There was at times a slight problem with over-long gaps between visits.
Overall very good.

Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for sharing your feedback! We're glad to hear that you felt cared for and that your experience was overall positive. We apologise for the occasional longer gaps between visits and appreciate you bringing that to our attention. We'll work to improve in that area moving forward. Your input helps us to continue improving,
All the best
Bluebird Care Oxford


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Review from Rhian P (Daughter of Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bluebird Care are fantastic.
My mum has dementia and diabetes and has eyesight issues. I can't recommend them enough for the work and support they do. Very grateful to have had them. So thankful.

Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for your kind words! We're truly honored to be able to support your mum and your family. It means the world to us to hear that you've had a positive experience with our team. We understand how important it is to have the right care and support, and we're grateful that we can be there for you. If there's anything more we can do in the future, please don't hesitate to reach out.
All the best
Bluebird Care Oxford


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Review from Michele B (Daughter of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had Bluebird Care for 6 months and they have been polite and respectful during this time. Their app is really helpful. They have been charged with giving mum her evening medication and have been very reliable in this task.

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Review from Rhian T (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Bluebird Care highly enough. Their support and compassion made a huge difference to me at a very difficult time, and their standard of care goes above and beyond. I am amazed at how much they care about the people in their charge.
Would highly recommend.

Reply from Peter Slough, Director at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for this wonderful feedback which I will share with the teams. We are very happy that our support was so impactful in such a difficult time. Our teams are so passionate about making a difference and providing person-centred care. All the very best, Peter Slough; Director


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Review from C H (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All Bluebird Care carers were kind and helpful to my parents. They worked very hard all the time they were at the house. It was easy to contact the office, even at weekends. One small criticism is that carers often had to be shown how to work basic appliances. Perhaps more training could be given in
this area.

Reply from Vicki Dawson, Support Supervisor, West Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire

Thank you for taking the time to write this review. We all learned a lot from your father; he was a very intelligent man full of many life stories and once we had gained your mother's trust, we had fun in the most unusual of circumstances! It was our pleasure to care for your parents and both are very much missed by the team. We will take on board your comments about carers not being able to work basic appliances and look at how we can adapt and improve our training and shadowing processes moving forward. Sending our best wishes for the future.


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Review from Alan H (Husband of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my wife had during April and the beginning of May was first-class. They were kind and considerate and gave excellent care throughout whilst maintaining a cheerful smile and attitude towards us both.

Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your lovely review, Alan, although we only knew you both for a short time, I'm so glad the Bluebird carers made a positive impact and were able to support you both in different ways. Take care and best wishes.


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Review from Emma S (Niece of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided excellent care for my aunt; carers always went above and beyond to make sure she was happy, well cared for and had all her needs met.
My aunt was always happy and the excellent care she received meant that she was able to remain in her own home, with her cat, which was really important
to my aunt. The carers knew her well, treated her as an individual, and always kept her best interests at the centre of everything they did.

Reply from Vicki Dawson, Support Supervisor, West Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire

Thank you for taking the time to write this wonderful review. I will pass your comments on to the team personally as it really does mean a lot to them to hear this. We knew your aunt very well and took pride in caring for her and her lovely cat. It was a privilege getting to know her and to assist her with her care needs, and she will always have a place in our hearts. Our team strive to provide the best care possible and it's always so encouraging and motivating to receive such an amazing review. On behalf of Bluebird Care Oxford, South and West, I would like to wish her well as she settles into her new home.


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Review from Melanie M (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to have Bluebird arrange my Mum’s care during the last eighteen months of her life. She was a very independent woman, so the idea of a carer was at first difficult for her to entertain. But the care she received from Bluebird was great. As a family we felt totally supported and
that our darling mum was always treated with the utmost respect and dignity. Bluebird spent time and thought matching her with the right carer, and her respite care was also top-notch. As a company Bluebird is great to deal with, nothing is too much trouble for them, and you always get a swift and very personable response if you have a problem or query. We feel grateful that Bluebird flew in to look after our beloved mum at this important chapter of her life.”

Reply from Joanne Smith, South Oxfordshire and Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for taking the time to complete a review. Feedback on our service is always appreciated and we are pleased that your experience of Bluebird Care Oxford, South and West Oxfordshire met your expectations. It was a pleasure to look after your mum, she will be remembered fondly by the live-in care team.


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Review from D F (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Bluebird Care agency to look after Mum, who has severe dementia, for approximately two years.
We have always found the staff to be kind and helpful and the carers are generally very good.
They do their best to keep Mum happy, cared for and well.

Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for taking the time to write this review. We are always grateful to our existing customers and their families for leaving a review whilst still using our services. The last two years have been our pleasure.


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Review from Sophie M (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Bluebird Care for a year now. The organisation has helped bring stability to our parent's home and the live-in help coupled with the domiciliary care means we can increase and decrease the care as the needs of my parents change. The management of the carers themselves and the interaction
of the managers with my parents (and ourselves) was very good at the start and has since tailed off, with one of the managers, which my parents particularly liked, leaving and that post does not seem to have been replaced. The live-in carer my parents had for the first year was new to Bluebird and was ok but there were enough issues that it was clear for a number of months that a change of carer was needed - it took time to get a change as the company is small so there is not the pool of carers to choose from. However, a new carer has now started and it's going well. Some of the domiciliary carers are brilliant and my parents have loved it when they have covered the live-in carer holidays.

Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for taking the time to leave a review, it is always good to receive feedback from current customers and their family members. I am pleased that your parents are satisfied with their new carer. Although it did take time to do this, it reiterates the importance of selecting the right person, especially when replacing a carer of a year. We always strive to prioritise and resolve matters as quickly as possible. I do hope that any concerns you may have had are now resolved. I am sorry to hear of your disappointment around the management of our live in care service. I do feel that the responsiveness of communication via phone and email with yourself and your parents has always been consistent and flowed freely, but I will obviously take on board the importance of regular visits to your parents going forward.


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Review from Suki P (Wife of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't wish for better care, both from the company and the carers. They are all magnificent! Everyone that comes to the house is cheerful and completely willing to do anything, either for my husband's personal care, or domestic tasks for me. And with familiarity, I seldom have to explain or even
ask.

Reply from Vicki Cox, Lead Care Supervisor at Bluebird Care Oxford, South & West Oxfordshire

Dear Suki, thank you for taking the time to leave us your amazing review. I am so pleased to hear that you are satisfied with our service, and not only to your husband but to yourself as well. Our team are committed to delivering a high-quality service and your feedback is a great encouragement to us. I will definitely pass it on to the team who will be thrilled.


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Review from E N (Wife of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird ladies are the most caring and helpful people.
They treated my husband with the utmost care. He was always left clean and they were.
Discreet and always with a cheerful smile. They also asked about my welfare which was so kind.
Sadly my husband died in February 2024.

Reply from Vicki Cox, Lead Care Supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your kind words, I am pleased to hear we were able to support both you and your husband during this difficult time and that he was able to remain at home with his family as he wished. I also want to thank you for your kindness and compassion to the carers, I know they held both of you dearly in their hearts and hearing this positive feedback will be such a blessing. Take care from all of us at Bluebird Care


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Review from M H (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have felt very confident with the care provided for my Dad. The carers have been kind professional and respectful taking care to build a rapport with my Dad so he feels comfortable and dignified being looked after. The agency has been extremely flexible around my parents’ needs and responsive to anything
that arises. They have provided exactly what has been needed at very short notice and the communication has been excellent. This has been very reassuring at a time which has been difficult as we come to terms with my dad's need for a greater level of care at home.

Reply from Rebecca Senter, Care Manager for West Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your review and your lovely words. It means a lot to receive such positive feedback and I will pass on your lovely words to the team, as this will mean so much to them. Thank you for choosing Bluebird Care, It is a pleasure to support your Dad.


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Review from David N (Brother of Client) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the Bluebird staff looked after my brother with care and understanding
over the last 2 years.
In his final few weeks, he was treated with dignity and it was a great help to me that I knew he was in such good hands.
How do you put a price on such good care, I think your staff were wonderful.

Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you David for your review, it means a lot to us to have such positive feedback. It was a pleasure to have cared for him and to have carried out his wish of remaining at home until the end. A true gentleman whose smile is missed by us all.


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Review from Chris G (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For nearly six weeks, carers from Bluebird cared for my terminally ill mother. They showed such skill and empathy for both Mum and ourselves. Nothing was too much trouble for the live-in carers and those who supported them. They also skilfully managed Mum’s complex medical needs and medication. The
care managers were very supportive too. The carers quickly established a valuable rapport with Mum, giving her the reassurance and lovingkindness so needed by dying people. Their work was also a tremendous comfort to us and to Mum’s friends. We will never forget their warmth and commitment.

Reply from Joanne Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Hello Chris, thank you for leaving a review and for your lovely words. It was our absolute pleasure to care for your mother in her last weeks. I’m so glad we were able to bring her home, just where she wanted to be. The team were very fond of her. I will ensure this feedback is passed on to all involved; they are such a great team, and I’m sure that knowing how you thought of them will make their day. Best wishes, from us all.


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Review from L H (Son of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year old mother needed full time care in her own flat. I contacted Bluebird on a referral. They were proactive throughout, found a very good carer who understood my mother and took her role seriously. Bluebird responded to any issues, kept me posted and overall very satisfied with the service.
I have recommended them to others.

Reply from Jo Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for taking the time to leave a review, it is appreciated. I’m so glad that your mothers experience was a positive one. It’s these lovely comments that keep us so motivated to continue doing what we are doing. I will personally pass them on to the team involved. It was a pleasure looking after your mother over the last year. On behalf of Bluebird Care Oxford, South and west Oxfordshire, I would like to wish her well as she settles into her new environment. All the very best.


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Review from Jonathan T (Son of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After shortlisting several care providers for our father we selected Bluebird Care and have been very happy with the care they have delivered (which our family would rate at 4 Star ++). The absolute key for us though and why 5-star overall, is:
1. Bluebird's help (and that of their manager in particular)
in navigating what is such an incredibly confusing and stressful process of linking GP and NHS services, Occupational Therapists, best practices for care etc.
2. Their reliability/consistency of care visits (after experiencing missed, uncaring, and often late visits with public social care). Bluebird they have been outstanding in their drive to help us get what is needed. We have also found 45-minute slots have helped keep prices manageable - as care is of course hugely expensive.
We would recommend Bluebird in Oxford, especially if you are in need of help setting up care quickly and very effectively and do have available funds to meet their prices.

Reply from Vicki Cox, Supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for your kind words, we aim to go the extra mile to ensure the right level of care is provided. It really means a lot to us that your family is so involved and we work well together to ensure your dad is cared for and has all the right things in place to be able to remain living at home.


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Review from P B (Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received while recovering from a traumatic injury combined the highest professionality and efficiency with (so importantly) great kindness and sensitivity. The care I received made a great difference for my psychological as well as my physical recovery.

Reply from Michelle Field, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

I’m grateful to you for taking the time to write this lovely review. Feedback, especially of this nature, is warmly received by our amazing team of Bluebirds, who strive daily to offer the professionalism, sensitivity and kindness you have described. Thank you for entrusting us with your care.


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Review from Charlotte P (Daughter of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my mother, I want to thank all the team at Bluebird for the most amazing service over the last three years. You were kind and understanding always. I know that she will miss the lovely team you have. You all became friends with her, and your support both emotional and physical, was a vital
part of her well-being. I know times were awful in lockdown, but you never faltered.
You went the extra mile for her and made the darker days seem so much better.
Thank you from all of our family for what you did. I would recommend you to anyone.

Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West Oxfordshire

Dear Charlotte, thank you so much for taking the time to write this wonderful review. On behalf of the whole team, I would like to say that it has been our absolute pleasure to support your mother these last three years, and although we are sorry to see her go, we know how much she has wanted to move closer to you and think this is a really positive change for her. Our days are already much different without her. We wish her and you good health and happiness for the future.
With kindest regards.


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Review from Gena R (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only congratulate Bluebird Care on the staff they have working for them. They are so respectful, courteous, warm and incredibly caring to both my parents. My parents now look forward to their visits and feel like their friends are visiting not just carers. I cannot recommend them enough. The office
staff are fantastic too and are there to speak to you when needed.
Thanks again for all you do.

Reply from Michelle Field, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Your kind words and feedback will mean the world to the team in South Oxfordshire and I’m grateful to you for taking the time to share your experience with us. Your parents are thought of with the same fondness and every one of our Bluebirds enjoy visiting them. Thank you, to you and your parents for entrusting us with their care, it has been a pleasure.


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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Bluebird Care Oxford, South & West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Bluebird Care Oxford, South & West Oxfordshire is calculated as follows: ( (86 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 112 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Oxford, South & West Oxfordshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (2)

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Michelle Field

Job Title: Registered Manager

Joined: 2014

Prior to starting a career in care, I worked in retail. The day-to-day was monotonous and I wanted to do something more worthwhile. During this time my Grandad was also diagnosed with Alzheimer’s and went into a residential setting. I observed a struggling service and poor practices and without any experience knew I could do better.


My journey with Bluebird Care started in 2014 as a part-time care assistant. Through the years I have progressed through the roles to my current position as Registered Manager. The experience, knowledge and training I have received through the years, including my level 5 qualification has without a doubt supported me in getting to where I am today.


I’m so excited and immensely proud to lead a service that is committed to providing the best home care in Oxfordshire. Our customers are at the heart of everything we do and alongside an exceptional management team, we nurture and support our Bluebirds to deliver the best service possible.


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Joanne Smith

Job Title: Deputy Manager

Joined: 2014

I joined Bluebird Care back in April 2014 as a care assistant, mainly due to having a small child and being able to have flexible working hours. I quickly found supporting members of my local community and surrounding villages really rewarding and I realised that this was the industry that I wanted to build a career in. I went from Care Assistant to Support Supervisor, Supervisor to Live-in Care Manager, to where I am today, predominantly overseeing the safe running of the South, West and central Oxfordshire territory.


As well as having transferrable skills from my earlier roles, I also hold an NVQ level 5 in Care Management and look forward to developing my knowledge further in other areas of the business. I have always felt Bluebird is the perfect fit for me due to the shared ethos of person-centred care, promoting independence and going the extra mile to make a difference in someone's life whilst remaining in their own home. I feel extremely privileged to help lead a team, that provides great quality care to Oxfordshire's vulnerable adults.


In my spare time, I enjoy spending quality time with my two children, walking and swimming.


Frequently Asked Questions about Bluebird Care Oxford, South & West Oxfordshire

What Type of Services does Bluebird Care Oxford, South & West Oxfordshire offer?

Bluebird Care Oxford, South & West Oxfordshire offers Home Care.

How many Carers does Bluebird Care Oxford, South & West Oxfordshire employ?

Bluebird Care Oxford, South & West Oxfordshire employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Oxford, South & West Oxfordshire to verify any information. View our terms and conditions. Bluebird Care Oxford, South & West Oxfordshire has a Platinum Service – more info.