Review from Peter L (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

As individual members of staff they work well. When reviewing them as a team their inconsistency sometimes becomes evident.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your feedback, I’m pleased to hear you are happy with your care team, and I have taken on board your comment regarding inconsistencies. This has been discussed with the management team and hopefully addressing the issue will enable us to make the necessary improvements moving forward.

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Review from Lesley C (Daughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience

The care and support given to my mum over the past 4 years have been excellent. The carers genuinely care and want to do their best, trying to encourage her even on difficult days, and managing to provide her with breakfast and medications. But the care goes way beyond the practical every day, as the

management team is also committed to providing the best and safest support possible. I have really appreciated the support given to me which has always been reassuring, helping me to feel supported looking after my mum as her needs increased. Thank you Bluebird, you are the best.

Reply from Michelle Field, Care Manager Oxford and South Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire

Such a meaningful and thoughtful review, thank you so much. As I mentioned recently, we are so sorry to lose Mum as a customer, but we are happy in the knowledge that she will get the increased support she needs and deserves. We will also be sorry to part ways with you and your brother, who have both been a pleasure to work with over the years. As a team we are sad to see you all go, but should you ever need us again you know where we are. Sending love to Mum and best wishes to you all for the future.

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Review from Joan M (Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience

For the first time, today, I saw an article in the local press, praising carers. This is long overdue, as the care, respect, patience and compassion offered by Bluebird Care staff is equal to any professional service and should be acknowledged as such. It doesn't matter which carer comes to help me

with my custom-made garments, they make so light of their time during which we usually have a giggle, with each one of the staff you know anything that you discuss with them will be treated with the utmost confidentiality.
To me, both the office staff and the carers are like an extended part of my family. Each carer
has told me how much they love their jobs, it is the traffic that is a problem. If the Bluebird carers are short-staffed at any time, the office staff come out, never letting anyone down. Thank you and all your staff for the wonderful service Bluebird provides and thank you for giving me a platform to tell you about the service and care I receive.

Reply from Vicki Cox, Oxford Supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your kind words, Joan, it means a lot to the team to hear such positive feedback. We aim to provide the best service possible and we have a wonderful care team who are passionate about their work.

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Review from Joy J (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience

Bluebird carers have looked after mum in the mornings and evenings over the last two years. They were all friendly, caring and respectful and never failed to turn up. Mum was extremely independent and the Bluebird carers allowed her to stay at home, which is where she wanted to be, right up until a

few days before she passed away. We are so grateful to them.

Reply from Vicki Cox, Supervisor (Oxford) at Bluebird Care Oxford, South & West Oxfordshire

We were so pleased we were able to provide this service. All the carers were inspired by the energy and optimism your mum had and she was a pleasure to work with. Thank you for being a wonderful and supportive family.

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Review from Sarah J (Daughter of Client) published on 6 April 2022
Submitted via Website • Report

Overall Experience

We've had one principal live-in carer, who was so kind to my father. She was flexible, knowledgeable, well-trained and fun! We've also had several ladies who took over when she wanted a break. All were lovely. I can't say anything bad about any of them.
The office ladies have also been extremely

helpful during a difficult period with Dad.
I'd recommend BlueBird without hesitation.

Reply from Joanne Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Hello Sarah,
Thank you for taking the time to leave a review. We are delighted that you feel our service deserves 5 stars across the board. We work hard to provide high-quality care and your father deserved nothing less. We all wish him well in his new care setting, we will miss both of you. Take care

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Review from Lynn B (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

I needed to find a little extra help for mum at home who is very independent but has started forgetting things.
The carer has been visiting mum for 3 weeks now and it has given me great peace of mind to know someone kind is popping in to check on her, do any tasks she is struggling with and chatting

to her
I have found all the staff very professional and extremely customer-focused
Thank you to everyone at Bluebird in Wallingford.

Reply from Michelle Field, Care Manager Oxford & South Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire

Thank you, Lynn, for your lovely review. It’s nice to hear such positive comments about our South team and I will be sure to pass these on to those involved in Mum's care.

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Review from E L (Power of Attorney of Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

You have taken excellent care of my friend you are reliable, friendly and caring, many times going above and beyond the call of duty. I would have no hesitation in recommending Bluebird. Thank you.

Reply from Jennifer Newton, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for the 5-star review that you have shared with us all and the community.
We have enjoyed looking after your family member for the last three years.

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Review from T H (Daughter of Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

Not carers but family to me and mum and it was like this very quickly. Cannot say a bad word.

Reply from Jennifer Newton, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

It is with great appreciation that you have given us 5-stars for caring for your family member; this means so much for the team, thank you!

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Review from R C (Son of Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience

Thank you very much to all the carers who always treated my father with kindness and respect. All carers, very professional and compassionate and they were all very helpful and always went the extra mile to ensure good quality care,

Reply from Jennifer Newton, Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for the positive feedback. We are so grateful for your 5-star review.
It was a pleasure looking after your Father.

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Review from Alison L (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

We have been using the services of Bluebird since a few weeks before Christmas. My mother at 98 is still fairly active but with cognitive decline is in need of 24-hour care.
We cannot speak highly enough of Bluebird. From my very first conversations with them, they have absolutely understood the

needs of a somewhat stubborn and highly independent lady who has been very resistant to any form of outside help.
The two carers that have been responsible for her have been incredibly sensitive to her needs and have both gently won her over. They have treated her with the utmost respect and been tremendous company for her.
Having been very anxious with a previous care company I am now worry free and feel that my mother could not be in better hands.
I cannot thank them enough.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for your feedback it is very much appreciated. It’s lovely to know that our live-in care service has had such a positive impact on your mother's life and that you feel so reassured.

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Review from M B (Daughter of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

The Bluebird carers provided invaluable care to my mother before she passed away.
She loved when they came into do her care as she had such lovely chats and giggles with them. She became very fond and had special bonds with a few of them. The carers also were part of my dad's life chatting to him too,

he will miss them.
Thank you for everything.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

As our very first customer many years ago, Mum became a firm favourite with the ‘girls’ at Bluebird Care, both past and present. Her passing has had a big impact on the team, we miss her, and miss seeing your Dad too. When we visited, we were visiting them both and will hold fond memories of our time there. Thank you for taking the time to write such a lovely review, I will be sure to pass on your kind words to the team.

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Review from Gail F (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience

Bluebird has been providing daytime support visits to my father since the start of the pandemic. The carers are always cheerful and provide a time of social interaction for him. If the weather allows, they accompany him on a short walk around Wallingford town centre or down to the riverside. They help

as needed with tasks such as collecting medication or extra bits of shopping.
At the end of December when the carer found him in bed, confused and distressed, they contacted 111 for advice and waited with him until an ambulance arrived. During this episode, I was kept informed and updated by regular phone calls.
During an exceptionally difficult period, Bluebirds have done an amazing job.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

All our Bluebirds enjoy spending time with your father, he is such a gentleman, and we look forward to the weather improving so that we can have more visits to the riverside. In the meantime, we will continue dancing and listening to music until the sun returns! Thank you so much for your lovely review, we really appreciate the acknowledgement of how difficult things have been. It is a pleasure working with you both.

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Review from O G (Client) assisted by family/friend published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care and support I received every morning. The carers are very competent, friendly and caring.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your review! We’ll be sure to pass these comments onto the lovely Bluebirds that come out to support you!

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Review from S K (Daughter of Client) published on 11 February 2022
Submitted via Website • Report

Overall Experience

Bluebird stepped in when we needed extra care for my father who was bedridden. They always went out of their way to help when circumstances changed. We felt secure knowing they were there. Thank you to the young women who cared for my dad.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Knowing that we provided you with reassurance at a difficult time is why we do what we do, I know the small team that worked with your father were very fond of him. Thank you for taking the time to write a review, it is appreciated, and your thanks will be passed onto the team.

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Review from David B (Son of Client) published on 11 February 2022
Submitted via Website • Report

Overall Experience

Have found all to be so very helpful and always willing to be flexible and help us when we needed it the most.
Mum has found that all the carers to come and visit her each day always make an effort and are so courteous and kind.
Having Bluebird look after mum gives us reassurance and peace of mind

that we didn’t expect to be able to have.
Thank you to all.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you very much for your review. The whole team enjoy visiting your Mum and knowing that we provide you with reassurance and peace of mind is very kind of you to say. I will be sure to pass on your comments to the team.

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Review from D T (Next of Kin) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

The area manager and her team were able to step in and help at very short notice when our family member had an urgent need for help and support at home.
The team were very prompt, professional and reliable.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for such a great rating! We strive for excellence, and thank you for taking the time to leave us a review. Kind regards, Bluebird Care Oxford.

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Review from C T (Son of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience

Bluebird provided live-in care for both of my parents from January 2021 and, after my father's death in February 2021, for my mother until her death in November 2021. My mother suffered from dementia and other conditions affecting her mobility and health.
Throughout the 10-11 months my parents experienced

a consistently high level of care. All of the live-in carers and other Bluebird staff were always professional, courteous and kind. Importantly for my mother, after my father died, the carers provided companionship and stimulation and made my mother's last year a generally rewarding one.
The administration of the contract was very well handled with arrangements clearly set out and explained and someone always on hand to discuss and inform. Handling of emergencies and liaison with health services was always very professional and efficient.
Bearing in mind that the provider was appointed and employed during the Covid pandemic with its additional burdens, the service was excellent.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

What a lovely review for my team and myself to read. Thank you very much for giving your time to submit it. It was a pleasure and a privilege for us to be able to support your mother in her beloved home until the end, we will remember her fondly.

All the best to you and your family

Joanne Smith
Live-in Care Manager

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Review from D C (Son of Client) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience

Excellent all around. Carers are very kind to my father.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for such a positive review, have a wonderful day!

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Review from Romany H (Daughter of Client) published on 10 September 2021
Submitted via Website • Report

Overall Experience

The Live-In Carer, the Support Supervisor, and the Oxfordshire team were so helpful at what was an extremely challenging time for my mother and I as her next of kin. We had had a bad experience with a carer supplied by another agency and the Live-In Carer stepped in and immediately found a lovely carer

for my mother. Everyone was extremely professional at all times, the two carers who looked after my mother, the Live-In Carer, and the Support Supervisor I felt we were in safe and very competent hands. Communication was great, I felt as an agency Bluebird Care really cared that my mother was getting the best possible care at all times.

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Review from S K (Daughter of Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

Lovely carers for my dad. Sad to see them go only reason is full-time carer is now in place.

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Bluebird Care Oxford, South & West Oxfordshire

Care Provided by Bluebird Care Oxford, South & West Oxfordshire

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