Review from M J (Daughter of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

From our first meeting with the Witney team, we felt complete confidence in Bluebird. They were professional, friendly and so caring towards dad and us all right from the start. All of the carers who helped dad in his last few weeks were simply amazing. With Bluebird Care, we were able to become a family

again because we knew that they would look after so many of dads needs. Absolute Stars.

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Review from M M (Daughter of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

The experience we received for my lovely mum was warmth, compassion and dignity. The care staff were always professional and provided her with love, care and attention.

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Review from Allan S (Friend of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience

All Bluebird Care personnel who attended were very friendly, punctual, and provided an excellent level of service of assistance in an efficient manner. Staff were always willing to carry out any additional requests and would happily spend a few moments in friendly conversation with me.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for taking the time to leave us such a positive review. We love receiving feedback from customers and their friends and families. It’s a great way to show our Bluebird carers how appreciated they are. Should you need us again you know where we are! Wishing you all the very best for the future.

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Review from Kath L (Daughter of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience

Bluebird carers looked after my mum (and dad before he died last year) for several years. They treated my mum with respect and care supporting her through a difficult year. They made sure her house remained a home.

Reply from Joanne Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you Kath for taking the time to leave a review. It was a pleasure to have been a part of your mother’s care for so long. We wish your mother all the best for the future.

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Review from Julie M (Daughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience

From the first point of contact, Bluebird Care Oxford, South & West Oxfordshire have been efficient with prompt replies to emails, setting up the assessment and care package as quick as they possibly could to allow visits to start. The carers quickly established Mum's bedtime routine, arrived on time

and were always polite and friendly. Chatting not just to Mum whom they were caring for but also to Dad. Mum liked all the carers and the fact that it was a small team was reassuring for her. I would not hesitate to recommend Bluebird Care Oxford, South & West Oxfordshire. Thank you for all you have done for Mum.

Reply from Michelle Field, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

It has been our pleasure supporting your Mum and Dad, these last few months. The small team of carers you mentioned were very fond of them both and will miss coming to see them for an evening. I hope that you all keep safe and well and welcome you to contact us again in the future should you need to. Thank you for taking the time to write such a positive review; it really is appreciated.

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Review from Andrea P (Daughter-in-law of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience

When we needed carers for my terminally ill mother-in-law, from the first point of contact everything was dealt with efficiently and smoothly. They have all shown kindness, compassion and understanding. Nothing is too much trouble. They have been our rock when we have had nowhere else to turn to for

help and advice. I would not hesitate in recommending them. They are an amazing group of lovely people doing a difficult job and I could never praise them highly enough. My mother-in-law loves them all, they make her smile and she has a joke with them. She looks forward to their visits. They have definitely made her remaining time a whole lot more bearable.

Reply from Jennifer Newton, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

We have all enjoyed caring for your Mother-in-law, she was a delight to look after and such a bubbly lady, she will be missed by the team but not forgotten. Thank you for the review with such kind words about the ladies from Bluebird Care. They have enjoyed looking and helping your family at this sad time. May she rest in Peace.

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Review from Chris D (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience

Having made many calls following my mother’s hospitalisation, Bluebird Care Oxford, South & West Oxfordshire immediately came across to me from the initial phone call with the excellent live-in care manager, as properly understanding my mother’s care was a requirement. I couldn’t have expected anything

more from the initial live-in carer, Bluebird Care Oxford, South & West Oxfordshire management experience made the choice of carer very easy. Bluebird Care Oxford, South & West Oxfordshire carried on providing a very high standard of live-in care and stepped up further when the need increased. My overall experience of Bluebird Care Oxford, South & West Oxfordshire care and its management has always been excellent. Their commitment has been unfailing and I would very much recommend their services to anyone who requires a knowledgeable, sensitive and high-level of care.

Reply from Joanne Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your kind words, I appreciate you taking the time to share your Bluebird experience. I am very pleased to hear how much you felt the team supported your mother over the last few months, reading your words makes me very proud of the great team of carers we have.
I know I speak on behalf of the carers when I say It was a privilege and a pleasure to support your mother in accordance with her wishes.
Thank you again for your valuable feedback and recommendation
I wish you and your family all the best.

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Review from R L (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

Bluebird gives a first-class service all the staff are well trained, helpful always ready to go the extra mile to please I would recommend them to anyone.

Reply from Michelle Field, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for taking the time to write this review. I know the team are really enjoying working with you and are looking forward to many more visits in the future! Thank you for choosing Bluebird Care.

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Review from Elizabeth L (Wife of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience

I cannot commend highly enough the services Bluebird have provided for us. Bluebird have provided top-quality care which has supported me and guided me throughout my husband's decline. Even better than that our carer has commanded his respect and friendship and trust - and mine. Nothing is too much

trouble, she works so hard and is so patient and kind and understanding I do not know what we would do without her. Her sense of humour lightens our day and believe it or not we actually have a laugh. She is a shoulder for me to weep on or someone I can moan at just to 'let the feelings out.' My husband looks forward to her coming and goes out of his way to do things he thinks she would like or approve of. He does this out of his own desire to please and even maybe to impress her with his remaining skills. It gives him a spark. Bluebirds are first-rate. I cannot commend them highly enough.

Reply from Jennifer Newton, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your wonderful feedback. These are very encouraging words for the team, it is very thoughtful of you to appreciate the carers efforts and to recognize the dedicated work within your family that the carers are still doing to support you and your Husband, Bluebird Cares aim is to provide the highest quality of care and I’m so happy to read this is what you are receiving.

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Review from Yvonne H (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience

Our experience has been first-rate right from the first phone call. I was contacted immediately as to our requirements and wheels were out in motion.
The care we have had from nearly all the carers, and supervisor, has been excellent. They care about the whole family, not just the person who they are

looking after. They listen to your requests and go over and above in supporting the person - taking into account their needs and their interests. Two main carers supported my mum nine hours a day, 5 days a week - chatting with her, preparing meals, encouraging daily exercise, undertaking craft and other activities to stimulate her and encouraged her to talk about her life and interests. She absolutely loved them both. They built a special relationship with her. We can totally recommend them. We are just sad it was only 5 months but they were there in my mum's last days after we brought her home from hospital - they went above and beyond to make her comfortable and feel cared for.

Reply from Jennifer Newton, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for your feedback. We cannot thank you enough for the kind words about the team at Bluebird Care West Oxfordshire.
We are all very happy with your positive words and appreciate the time you took to write such a detailed review!
May your Mother rest in peace.

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Review from Stephanie G (Sister of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience

Bluebird care transformed our lives, everyone was so kind and friendly, whilst being efficient and caring in everything they did. It was like a friend coming in and gently taking the worry off your shoulders. There was nothing they weren't prepared to help with. You can arrange the type of care package

that suits your needs and if your needs change after a time they are able to adapt as needed. I would have no hesitation of recommending them to anyone, I wish I had known about them years ago. If you are feeling like things are getting too much for you, call them.

Reply from Michelle Field, Lead Care Supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for taking the time to write this wonderful review. We are very grateful for your feedback and to know that the South team have made such a positive impact on yours and your brother’s life. I think it’s really important to work alongside a customer’s family and build relationships with all involved, as it was in this instance. The team were very fond of him, and you, and we miss you both! From all ‘the girls’, we wish you all the best for the future.

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Review from Vivien H (Friend of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

When looking at home care Bluebird Care was on the top of the list as I had heard so many positive things about them and felt that they would be the perfect company to offer the care that was needed for my friend.
From the initial point of contact Bluebird Care has been exceptional, they are efficient

and communicate with clarity in all matters. The assessment and the care package was established promptly. Supportive from the onset and management skills, communication and professional help has been invaluable.
The carers are empathetic, friendly and always arrive with a smile. They are varied which makes it interesting as they bring different energies and chatter throughout the day which is important when you are unable to go out with ease. They are all wonderful in their own unique way but some are real assets to the company.
The fact that Bluebird Care also dedicate time into fundraising for charity shows their thoughtful approach to others, wonderful.

Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your lovely feedback. The manager and her team will be pleased to receive it. We are so privileged to have such a wonderful team and we're glad that you and your friend had such a positive experience. Thanks again for taking the time to share it with us.

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Review from Andrew B (Nephew of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience

My aunt has had Bluebird domiciliary care twice a day for over a year and we have been very pleased with the service. In September, my aunt had a fall, fortunately not too serious, however, she was left with significantly reduced mobility and we realised that she would need more care for a while. I

helped my aunt research alternatives. Our first thought was Bluebird live-in care, but we looked at other services to compare them. In the end, we decided that the advantages of staying with Bluebird were clear: We knew how carefully Bluebird chooses and trains their staff, the OpenPass electronic system makes it easy to follow the carers' reports and the transition to live-in care seemed easy. Also, as my aunt recovers, we expect a smooth transition back to domiciliary care. It's now three weeks since the live-in carer arrived and after an easy transition, things are going very well. The carer was matched well to my aunt, who enjoys the company and the family knows she is in good hands.

Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West Oxfordshire

Thank you for the feedback. It makes such a difference to everyone in the team to hear their hard work is well received because our customers are at the heart of everything we do. We’re so pleased your aunt transitioned easily from hourly to live-in care and of course, we look forward to welcoming her back to a normal routine as soon as she is able. I’m also pleased to hear you’ve found value in OpenPASS as many of our customer’s family members who are unable to see them on a regular basis can take comfort in seeing our daily updates.

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Review from Martin B (Son of Client) published on 10 September 2020
Submitted via Website • Report

Overall Experience

After my father's death in January 2018, my mother (who was then 91) struggled at home due to progressive Alzheimer's and deteriorating mobility. Bluebird Care initially provided a daily tea-time visit which was extremely helpful and reassuring as I lived 90 miles away. When Mum's condition deteriorated

we arranged a full-time live-in carer in November 2018 from Bluebird Care. This arrangement continued until Mum died peacefully at home in August 2020. Over this time there were only two live-in carers, both of whom were superb. They were compassionate, cheerful, sensible and excellent at maintaining Mum's dignity. They were ably supported by the excellent Bluebird Live-in Care Manager, and between them often made sensible suggestions about how Mum's quality of life could be improved e.g.by purchasing simple items that would aid her. Overall, my mother had excellent care throughout.

Reply from Joanne Smith, Live in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you Martin for this lovely review, it is very much appreciated. It's lovely to hear from a family that Bluebird was able to be a big support in your mother's final years. I know I speak on behalf of both carers that lived with her when I say it was a privilege and a pleasure to have known her and to have been able to care for her as she wished, in her own home until the end. She will be greatly missed by the team. We wish you and your family all the best for the future.

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Review from Susie B (Daughter of Client) published on 5 August 2020
Submitted via Website • Report

Overall Experience

Initially Mum just needed a weekly visit, which became four visits a week, which became twice daily visits. Some help with shopping, companionship, light household duties - but most importantly, a friendly and sympathetic visit each and every time, from Bluebird staff that genuinely always had her best

interests at heart. Loved the app - to follow the visits virtually, and to offer reassurance that Mum was being fully supported. It's now time for more permanent full-time care and I would like to thank the Bluebird team for always being so flexible and accommodating, throughout our two-year connection.

Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West Oxfordshire

Thank you for the review and the lovely comments regarding your mums care. It was a pleasure to provide care for your mum, and we wish her all the best with full-time care.

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Review from Nick P (Son of Client) published on 23 March 2020
Submitted via Website • Report

Overall Experience

We needed to provide daily domiciliary care (that quickly morphed into live-in care) for our father, who has various health challenges and our mother, who had just had a stroke. From the very first call, we were reassured that Bluebird was the right partner to provide care to our parents. We spoke directly

to a Bluebird person who listened to our requirements and presented a well-considered care plan. To start with, Bluebird provided regular domiciliary visits to Dad that got him up and dressed in the morning, ensured he was fed, had taken his meds and even took him out in his wheelchair. The service then needed to become a live-in carer and a wonderful carer was sourced for us. Dad absolutely loved the carer and they and we got on really well. Sadly mum passed away, but we kept the live-in carer just for Dad. We can't speak highly enough about Bluebird or the live-in carer provided for Mum and Dad. Highly recommended.

Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West Oxfordshire

Dear Nick, thank-you for your kind words. We wish your father and your family all the very best. Take good care, Bluebird Care (West Oxfordshire).

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Review from Rachel H (Daughter of Client) published on 21 October 2019
Submitted via Website • Report

Overall Experience

When caring for my mother, with highly complex needs, became too much for me single-handed, it was such a relief to hand over her morning routine to the lovely carers from the Bluebird Witney team. They would arrive on time each morning, with friendly, cheerful conversation and encouragement, and complete

the required tasks efficiently and respectfully.
However disorientated Mum was, due to dementia, or weak and stiff due to Parkinson's, they made the start to her day, and mine, better. The administration was thorough and professional, and I would have no hesitation at all in recommending their services.

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Review from Jean (Wife of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience

My husband received excellent service in every way from Bluebird and the carers were caring and first class.

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Review from A H (Daughter of Client) published on 23 September 2019
Submitted via Website • Report

Overall Experience

I have been impressed and touched in equal measure by the kindness and professionalism shown to my mother by the Bluebird team. She was a very reluctant client and had the team not been so good-humoured, so sensitive to her needs and so 'human' in their response to her, she would never have agreed to

accept care. As it was, 'Bluebird' became a source of great comfort for her and peace of mind for me. I cannot thank each and every one of them enough.

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Review from E E (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and try to help in every way they can. They never make you feel bad about your illness and needing help.

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Bluebird Care Oxford, South & West Oxfordshire

Care Provided by Bluebird Care Oxford, South & West Oxfordshire

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