Bluebird Care Oxford, South & West Oxfordshire

CMS House, Watlington Road, Cowley, Oxford OX4 6BZ
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9.7 89 Reviews
  • Bluebird Care Oxford, South & West Oxfordshire, Oxford
Home Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure, and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.


Live-in Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care Oxford, South & West Oxfordshire offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Oxford, South & West Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Field (Registered Manager)

Funding & Fees Guide for Bluebird Care Oxford, South & West Oxfordshire

  • Prices

  • Weekdays:


    •   30 Minutes - £32.00
    •   45 Minutes - £36.00
    •   1 Hour - £38.90


    Weekends:


    •   30 Minutes - £35.00
    •   45 Minutes - £38.00
    •   1 Hour - £42.90


    Visits Over 6 Hours:


    •   Weekdays: £37.00 Per Hour
    •   Weekends £39.00 Per Hour


    Sleeping nights


    •   Weekdays: £300.00 (9 Hour Total)
    •   Weekends: £310.00 (9 Hour Total)



Bluebird Care Oxford, South & West Oxfordshire Reviews (89)

Total of 89, showing 61-80
9.7

Bluebird Care Oxford, South & West Oxfordshire has a Review Score of 9.7 (9.714) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care Oxford, South & West Oxfordshire has 89 reviews.

Overall Experience

  • 77
  • 12
  • 0
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Date Published

89
3
10
19
70

Review from Robin S (Power of Attorney of Client) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been looking after an elderly lady for whom I have a Power of Attorney (financial and property) for twenty-one months, during which time their care and attention for her has always been of the highest standard. The individual carers are second to none in their field. Their humanity
deserves the highest praise and admiration. Members of the office staff, back at base, cannot be faulted. They make everything run so smoothly and any enquiries are dealt with most efficiently. A big thank you to Bluebird Care.

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Review from Sarah W (Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It takes a great character to help people to take care of themselves and I can say that Bluebird has this attitude in abundance. I never expected to need a carer at my age; it was of great concern to me that I would feel demoralised in having someone coming into my home to help me. From the start, those
feelings were diminished. I felt at ease and comfortable with staff who came to discuss my needs and expectations, this sentiment continued with all the carers that have been allocated to me. I found everyone has been extremely genuine, approachable and just perfect for their jobs. Carers all seem to have an aptitude for their role and the ability to make me feel that nothing is too much trouble. I find it a pleasure to have Bluebird come to my home. I feel all the carers give outstandingly compassionate care, which is in no way judgemental or condescending. My care has always been consistent, I believe all carers are an enormous credit to Bluebird. I would recommend Bluebird care to anyone.

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Review from David A (Son of Client) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird were engaged to look after my late mother's nursing requirements from March until late December 2018. This entailed 2 visits to her home each day, early am and late pm. From the start, we found the level of care to be excellent. All the carers were very professional and diligent and in many
cases, they formed a firm friendship with my mother. She looked forward to them calling in each day, not only for her nursing needs but also for companionship as she lived alone.


All my dealings with them and the supervisors were cordial and friendly and they kept me informed if any concerns arose regarding my mother's health and wellbeing. I would have no hesitation in recommending this company for the excellent care provided.


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Review from Lesley H (Daughter of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies from Bluebird Care were so caring towards my mother. They were always on time, friendly, supportive, professional, happy and jolly at all times. Sadly, my mum passed away after 4 months of their care but she always enjoyed their company and they could make her laugh.
They all attended my
mother's funeral which was not part of their job but that's how lovely and caring they all were.

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Review from Rob S (Son of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Oxford, South & West Oxfordshire) looked after my father for the last 2 weeks of his life. Without the twice daily visit, we simply wouldn't have been able to keep him at home which was his wish.
The carers were superb, sensitive, professional, friendly, committed and reliable. The whole
family have nothing but praise for Bluebird Care and we would recommend them to anyone. Thank you so much.

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Review from Anne B (Client) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all the carers were pleasant, well trained and cheerful at all times. Anxious to do as much for us as possible in the time available. In short, we have no complaints and would not hesitate to use their services again if necessary.

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Review from David L (Son of Client) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers have been working with my father, now 92, for a couple of years, allowing him to remain living alone in his home of over 50 years standing. They have been very sympathetic and adaptable, since my father does not readily accept that he needs care, and will try to refuse help when he,
in fact, needs it.


The carers have managed the difficult balance of tactful intervention whilst giving him his own space, and have built genuinely respectful and friendly relationships with him. I have found the supervisors very helpful in giving advice and suggestions as we have gradually increased my fathers care, and we are now considering live in care.


Carers are able to help with getting him to the dentist etc and work well with family members in managing Dad's agenda and sharing care duties when needed. Bluebird carers have a genuine interest in their work I have been impressed by their detailed and honest daily log keeping which really helps us all to assess Dad's evolving care needs.


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Review from Jeremy C (Son of Client) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird cared for my father (aged 89) from June to November 2017, until his condition deteriorated. He is now, only temporarily we hope, in a care home. Bluebird's exemplary care enabled him to stay in his own home for several months longer than he otherwise could have done. If he can go home again,
as we hope, we will certainly re-engage Bluebird.


Bluebird carers were all very kind and well-disposed towards my father. He speaks very well of them all. They took great care to cook his chosen meals. They clearly take a real pride in all their work.


They arrived punctually, left everywhere immaculate, and prepared written reports for each session.


A real bond formed between my father and the team members. They clearly took a personal interest in him. My father liked them.


Bluebird's care was extremely well, supervised by the management team. She has been a tremendous support, with her "can do" attitude.


Bluebird's service has been outstanding.


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Review from Anna B (Daughter of Client) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother could never have remained in her own home without the help of Bluebird Care (Oxford, South & West Oxfordshire). The carers were sensitive to her needs and supportive but never 'taking over'. They were good natured and carried out their (not always pleasant) tasks with good humour. I visited/stayed
with my mother 2/3 nights per fortnight and therefore regularly saw the carers at work. Very good.

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Review from E G (Daughter of Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bluebird over the past year have treated my father with dignity, compassion and professionalism. In turn they have supported me in the worst of times and have laughed with me at the best of times. They have become friends, confidants and literally a shoulder to cry on.


I would highly

recommend the staff at Bluebird as they have shown dedication, care and empathy in what is a very challenging profession.

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Review from Rebecca D (Daughter of Client) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is a really great service. My family felt comforted and safe when they helped to care for Dad at home. They go the extra mile. The lead supervisor and her team know exactly what is needed to care for people and, more than that, they make it feel very personal and tailormade.


But crucially,

the lead supervisor also knows 'the system' and how it works. This makes life so much easier for families who have enough to worry about without having to research, and then navigate, the services they hoped they would never need. Thank you for everything.

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Review from Avril C (Wife of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the agency excellent in every way - they are very thorough, reliable, responsive, helpful and friendly. They go into a great deal of detail regarding the condition and needs of the person needing care and have very kindly supplied the same carer on a number of occasions, to give my husband
continuity.

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Review from Christine A (Daughter of Client) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's wish has always been to live out her life at home.
After a lengthy hospital stay, we've been able to get my mother home with the support of Bluebird.
My mother's live-in carer is wonderful. She is kind, caring and attentive. Her patience with my mother, who has dementia, is amazing. I
can't speak highly enough of her, the daily carers who come in to assist her and the supervisors at Bluebird.

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Review from Alison K (Daughter of Client) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so glad we were able to have the professional care of Bluebird carers for Dad at the end of his long life.
They bought him respectful, caring daily help. They raised his spirits and enabled him to carry on living feistily and independently.
Thank you to all the team.

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Review from Jill C (Daughter of Client) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In his 98th year, my father, a fiercely independent, long-since retired Doctor of Medicine - fully aware of increasing fragility and difficulty in performing daily tasks - but absolutely determined to continue living independently in his apartment for as long as possible, was persuaded to accept the
support of carers supplied by Bluebird during the week (my brother and I alternated in visiting him at weekends). After devising a comprehensive care plan in consultation with him, the Lead Supervisor skillfully selected a small team who offered him discrete, considerate and cheerfully efficient assistance every weekday morning - establishing a regular routine, consistently arriving at the same time, spending an hour with him, kindly keeping him company and providing him with both practical and professional help. The daily records are eloquent of how their care successfully enabled him to achieve his ultimate objective of a dignified departure from his own place in his own time.

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Review from Susan B (Daughter-in-law of Client) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care provided was very high. We were confident that we would be contacted immediately if the carers noticed any changes in my mother-in-law's general health and they immediately contacted either the ambulance or the GP if there was any immediate cause for concern. It was very easy
to contact the Care Supervisor by either phone and emails and any requests or problems were dealt with quickly and efficiently.

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Review from Heather J (Daughter of Client) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on my sincere thanks to my father's Care Worker who manages my father very well indeed. He is patient, kind, works at my father’s pace but encourages him and gets the job done.
I have been informed by my father's landlady that my father relates to his care worker more than anyone
and that is testament to the care worker's skills and abilities.
I feel reassured my father is getting the care that he needs to remain in his own home and you cannot put a price on peace of mind.

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Review from Ursula B (Daughter of Client) published on 24 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird cared for my father for the last four weeks of his life. He had terminal cancer and was bedridden. I contacted Bluebird and we sorted the care within 24 hours. The local manager arranged all the details - liaising with the Fast Track team, the district nurses regarding care and a hospital bed
etc. It was fantastic as we could no longer care for him ourselves and we were worried we would have to admit him to a nursing home. It was our desire to keep him at home. The care was better than excellent. There is nothing that we could fault. Staff were punctual, courteous, respectful of my father and mother and cared for him superbly. There is nothing that we would like them to have done differently. It was a "good death" which is what we wanted. We were so grateful for their help and support and we would recommend them to anyone needing help. They were amazing!

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Review from Paula C (Daughter of Client) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care was the only agency who didn't turn us away and offered to visit to assess mum so that if they could accommodate us they would. After assessing we took slot they could offer, it turned out to be perfect. They looked after both mum and dad. They listened to our needs and directed us to
the correct way of doing things. All carers were very good but when one was not compatible, we did not see her again. Mum's care was tailored to suit her daily needs. The main 2 carers were amazing, both very different in character and personality but equally kind, gentle and extremely compassionate and accommodating. They were very good at explaining and showing us what to do and guiding us every step of the way, arranged extra help when needed so that we didn't have to worry. They are 2nd to none and as a family, we can't sing their praises enough. We have no hesitation recommending them - they are AMAZING!! Thank you so much for allowing mum to live at home, surrounded by her family right to the end.

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Review from Rosemary M (Wife of Client) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed care on his discharge from hospital following a stroke. He required help with his morning shower, but also needed to be encouraged to learn to do as much as possible himself. The carers from Bluebird Care provided this with consideration and patience. We got to know the different carers
and were thoroughly impressed with the kindness and understanding.

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Current Review Score: 9.7 (9.714)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Bluebird Care Oxford, South & West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Bluebird Care Oxford, South & West Oxfordshire is calculated as follows: ( (86 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 112 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Oxford, South & West Oxfordshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (3)

Tim

Tim Rowland-Jones

Job Title: Managing Director and Owner

Joined: 2021

Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.


Michelle

Michelle Field

Job Title: Registered Manager

Joined: 2014

Prior to starting a career in care, I worked in retail. The day-to-day was monotonous and I wanted to do something more worthwhile. During this time my Grandad was also diagnosed with Alzheimer’s and went into a residential setting. I observed a struggling service and poor practices and without any experience knew I could do better.


My journey with Bluebird Care started in 2014 as a part-time care assistant. Through the years I have progressed through the roles to my current position as Registered Manager. The experience, knowledge and training I have received through the years, including my level 5 qualification has without a doubt supported me in getting to where I am today.


I’m so excited and immensely proud to lead a service that is committed to providing the best home care in Oxfordshire. Our customers are at the heart of everything we do and alongside an exceptional management team, we nurture and support our Bluebirds to deliver the best service possible.


Joanne

Joanne Smith

Job Title: Deputy Manager

Joined: 2014

I joined Bluebird Care back in April 2014 as a care assistant, mainly due to having a small child and being able to have flexible working hours. I quickly found supporting members of my local community and surrounding villages really rewarding and I realised that this was the industry that I wanted to build a career in. I went from Care Assistant to Support Supervisor, Supervisor to Live-in Care Manager, to where I am today, predominantly overseeing the safe running of the South, West and central Oxfordshire territory.


As well as having transferrable skills from my earlier roles, I also hold an NVQ level 5 in Care Management and look forward to developing my knowledge further in other areas of the business. I have always felt Bluebird is the perfect fit for me due to the shared ethos of person-centred care, promoting independence and going the extra mile to make a difference in someone's life whilst remaining in their own home. I feel extremely privileged to help lead a team, that provides great quality care to Oxfordshire's vulnerable adults.


In my spare time, I enjoy spending quality time with my two children, walking and swimming.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Oxford, South & West Oxfordshire to verify any information. View our terms and conditions. Bluebird Care Oxford, South & West Oxfordshire has a Platinum Service – more info.