Bluebird Care Oxford, South & West Oxfordshire

CMS House, Watlington Road, Cowley, Oxford OX4 6BZ
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9.7 89 Reviews
  • Bluebird Care Oxford, South & West Oxfordshire, Oxford
Home Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure, and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.


Live-in Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care Oxford, South & West Oxfordshire offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Oxford, South & West Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Field (Registered Manager)

Bluebird Care Oxford, South & West Oxfordshire Reviews (89)

Total of 89, showing 81-89
9.7

Bluebird Care Oxford, South & West Oxfordshire has a Review Score of 9.7 (9.714) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care Oxford, South & West Oxfordshire has 89 reviews.

Overall Experience

  • 77
  • 12
  • 0
  • 0
  • 0

Date Published

89
3
12
19
70

Review from Carole J (Daughter of Client) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used another agency before, they were late and did not care. Since using Bluebird, I must say I cannot fault this company. They are always on time, mum is taken care of to the highest standard. If I can't get home they have always helped with picking up last minute. I would recommend this company
for anyone who needs good care.

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Review from Julial L (Daughter-in-law of Client) published on 14 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last three weeks of my Mother-in-law's life, and at very short notice, the manager and her team supported the entire family and gave excellent, compassionate and high-quality care. The girls were without exception empathetic, insightful and professional and my Father-in-law, who initially
resisted having any help, grew to look forward to their visits. With sensitivity and well-timed humour, they lifted our spirits, cared for our lovely Mum and helped us through the last weeks of her life without intruding or imposing.
We will be forever grateful for the girls from Bluebird and the way they blended into our home and showed genuine and rather lovely affection towards my Father-in-law as he went through the worst few weeks of his life. I have no hesitation in recommending them.

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Review from Corinne P (Client) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was most grateful to the agency for getting someone to me at very short notice as I had broken both wrists and my daughter who came upended to get back home as she is a nurse. In the event we saw the live-in manager on Monday afternoon and the carer was here on Wednesday night.


I was extremely

well cared for, with my daily shower, dressing, washing, ironing etc. The carer would walk with me to the shops and we usually took a taxi home. I was going to Bath to celebrate my niece's graduation and the carer came with me.


I heard a lot about her previous clients and got the impression that most were not normally independent with the result that she occasionally spoke out of turn although she would always attempt to explain any problem.


Without her care, I would have had to go into a local home for the month and I appreciate the fact that it is a difficult job to undertake, but one for which she was well qualified and I am grateful.


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Review from Ian Patrick S (Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although only used for a fortnight to cover the period immediately after leaving hospital, the service was first class. The carers were tireless in what they undertook and their relationship was excellent. I would recommend the service to others without hesitation.

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Review from Jo J (Wife of Client) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very lucky to have Bluebird care for my husband during a very stressful time. The attitude and dedication of each carer was exemplary and their cheerful and positive outlook was much appreciated. Their training showed itself the way they conducted themselves and I can't speak too highly of each
and everyone who cared for my husband. I could not have coped without them. Long may Bluebird continue to provide such wonderful support.

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Review from Paula B (Daughter of Client) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care following hip surgery. The Bluebird team showed huge understanding and willingness to provide genuine care to suit all her needs. They were able to accommodate our requests and generally helped us through the care process. Highly recommended!

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Review from Sarah E (Daughter of Client) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird South Oxfordshire have been caring (part-time) for my father who has dementia, over the past 7 months. I have found them to be flexible, reliable and caring. The staff in the office are a pleasure to deal with. I would not hesitate to recommend them to families in a similar situation.

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Review from Malcolm H (Son of Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the family only used Bluebird for 3 weeks, we found them especially helpful and compassionate as well as being thorough in assessing mum. They delivered their side of the contract efficiently and competently. First rate service.

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Review from David E (Son of Client) published on 9 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been providing care services in the home for my mum since May this year. The care staff have been unfailingly caring for my mum even when her mood changes made her difficult and at times unappreciative of the service they were providing for her without which she would not have been able
to continue to live in her own home. The carers were proactive in contacting medical professionals when required and as none of mum's immediate family live near her kept us up to date on her situation between our visits.
We were impressed by the help we were given by the Bluebird service manager and her team when we were beginning to identify the need for mum to go into a care home even though supporting us in this meant they would lose a client. This demonstrated to us that they were motivated by the desire to ensure the right care for their clients not just their bottom line.

Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West Oxfordshire

Dear David, thank-you for your kind words. We're very pleased that you and your family appreciated our service and we wish your mother the very best for the future.


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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Bluebird Care Oxford, South & West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Bluebird Care Oxford, South & West Oxfordshire is calculated as follows: ( (86 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 112 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Oxford, South & West Oxfordshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (2)

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Michelle Field

Job Title: Registered Manager

Joined: 2014

Prior to starting a career in care, I worked in retail. The day-to-day was monotonous and I wanted to do something more worthwhile. During this time my Grandad was also diagnosed with Alzheimer’s and went into a residential setting. I observed a struggling service and poor practices and without any experience knew I could do better.


My journey with Bluebird Care started in 2014 as a part-time care assistant. Through the years I have progressed through the roles to my current position as Registered Manager. The experience, knowledge and training I have received through the years, including my level 5 qualification has without a doubt supported me in getting to where I am today.


I’m so excited and immensely proud to lead a service that is committed to providing the best home care in Oxfordshire. Our customers are at the heart of everything we do and alongside an exceptional management team, we nurture and support our Bluebirds to deliver the best service possible.


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Joanne Smith

Job Title: Deputy Manager

Joined: 2014

I joined Bluebird Care back in April 2014 as a care assistant, mainly due to having a small child and being able to have flexible working hours. I quickly found supporting members of my local community and surrounding villages really rewarding and I realised that this was the industry that I wanted to build a career in. I went from Care Assistant to Support Supervisor, Supervisor to Live-in Care Manager, to where I am today, predominantly overseeing the safe running of the South, West and central Oxfordshire territory.


As well as having transferrable skills from my earlier roles, I also hold an NVQ level 5 in Care Management and look forward to developing my knowledge further in other areas of the business. I have always felt Bluebird is the perfect fit for me due to the shared ethos of person-centred care, promoting independence and going the extra mile to make a difference in someone's life whilst remaining in their own home. I feel extremely privileged to help lead a team, that provides great quality care to Oxfordshire's vulnerable adults.


In my spare time, I enjoy spending quality time with my two children, walking and swimming.


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