Bluebird Care Wiltshire North

2 Kingston Square, Bradford-on-Avon BA15 1FH
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9.6 42 Reviews
Bluebird Care Wiltshire North in Bradford-On-Avon gives people the chance to live independently at home with the right care and support.

Its staff provide the standard of care that the public would want for their own families. This means valuing the unique qualities of each customer and seeing not just a list of care needs.

Services are flexible and respond to individual clients' changing priorities and needs.

Working with families, staff can ensure the needs and wishes of clients are met.
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Care Provided by Bluebird Care Wiltshire North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Donna James (Registered Manager)

Funding & Fees Guide for Bluebird Care Wiltshire North

  • Prices

  • Monday to Friday 0700-2200
    Per Hour    £ 35.95
    Sleeping Night (per night)   £140.00
    Waking Night (per night)   £323.55

  • Please enquire about weekend rates as prices vary on weekends and Bank holidays.

Bluebird Care Wiltshire North Reviews (42)

Total of 42, showing 41-42
9.6

Bluebird Care Wiltshire North has a Review Score of 9.6 (9.571) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Wiltshire North has 42 reviews.

Overall Experience

  • 26
  • 16
  • 0
  • 0
  • 0

Date Published

42
3
5
24
18

Review from Miche R (Daughter of Client) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite Covid-19 being an extra strain on resources, my mother's care has so far continued uninterrupted. I really appreciated a telephone call to ascertain what support my Mum has locally. This was in a bid to risk assess those in more need and those that could have support and care provided by family/friends,
by doing this research early in the Covid-19 pandemic, they would be aware of who to prioritise. I felt reassured that an action plan was being collated.
I had researched care companies before approaching Bluebird Care and I believe we have made the right decision. So far things have gone very well with my mum who was at first resistant to the support (even though she had agreed). If I have had anything of the slightest concern, I have called and discussed things with the office team/manager who has sorted any requests immediately. As a family, we know it is important to have care at home rather than our mother having to leave her home of many years. Thank you Bluebird team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Daughter of Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The flexibility this service offers my mum is amazing. We can have a carer when we need one! Care is very good too. Exactly as per the care plan.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Bluebird Care Wiltshire North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Bluebird Care Wiltshire North is calculated as follows: ( (88 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 140 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Wiltshire North is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (14)

Nigel

Nigel Gough

Job Title: Director

Joined: 2013

With over 30 years of experience as a General Practitioner, Nigel Gough is committed to improving care for older people in the community. His practice in Wiltshire pioneered award-winning social care models, such as the innovative Leg Club and Dementia Cafés, reflecting his focus on holistic, compassionate care. Recognising a gap in quality homecare, Nigel founded Bluebird Care’s West and North Wiltshire branch in 2013 to offer personalised care services. Now focusing on developing the business further, Nigel’s mission is to ensure that everyone has the opportunity to live with dignity and independence in their own home. Outside of work, Nigel enjoys music, sport, and exploring the world with his family.

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Nell

Nell Wyatt

Job Title: Director

Joined: 2013

As both a qualified nurse and doctor, Nell Wyatt brings a unique perspective to her role at Bluebird Care Wiltshire North. With more than 27 years of experience as a GP, Nell is dedicated to holistic care that considers physical, psychological, and social factors. She believes that everyone, regardless of age or health challenges, deserves the highest standard of care at home. Nell’s goal is to deliver care that is personalised, compassionate, and professional, just as she would want for her own family. When not at work, Nell is an adventurer at heart, recently completing the Clipper Round the World Yacht Race and travelling widely to explore new cultures and cuisines.

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Lesley

Lesley Gough

Job Title: Director

Joined: 2013

With a nursing background that includes roles as a Health Visitor, District Sister, and Macmillan Nurse, Lesley Gough brings a wealth of experience and compassion to Bluebird Care. Her personal experience caring for elderly family members with Alzheimer’s drives her passion for delivering the highest quality home care. Lesley believes in supporting customers and their families so they can stay in the comfort of their own homes, surrounded by the people they love. Having lived in Wiltshire for over 30 years, Lesley is deeply connected to the local community and committed to making a difference. In her spare time, she serves as a Justice of the Peace and enjoys time with her grandchildren.

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Donna

Donna James

Job Title: Registered Care Manager

Joined: 2019

With over 35 years of experience in health, housing, and Telecare, Donna James is passionate about enabling people to stay in their own homes for as long as possible. She joined Bluebird Care because she shares their commitment to providing dignified, high-quality home care that allows customers to remain surrounded by their family, friends, and pets. Donna’s extensive knowledge spans residential care and sheltered housing, making her a vital part of the Bluebird Care team. Alongside her professional team leadership role, Donna enjoys relaxing and spending time outdoors walking her dog.

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Kim

Kim Eyers

Job Title: Live in Care & Training Manager

Joined: 2016

Kim started working for Bluebird Care in 2016 when looking for a career change. Since joining us at she has completed NVQ3 in health and social care, gaining a distinction. Kim’s role is out in the community providing care and assessing new care packages. Kim coordinates all of the Care Professionals' work linking this with Customer visits. Her focus is managing our specialised areas of Complex Care and Live in care. In her spare time, she has 2 horses and also competes.

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Wendy

Wendy Lynham

Job Title: Customer Care Manager

Joined: 2024

Wendy has 20 years of experience in care and chose to join us for a new challenge as her passion is to make a difference to a people's lives, however small. Her commitment to helping our customers retain their independence and a quality of life for as long as possible is her mantra.
What makes her happy is spending time with her family and visiting the Highlands of Scotland.

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Sandra

Sandra Chuma

Job Title: Field Care Supervisor

Joined: 2023

Sandra started working with us at the beginning of 2023 and with only 3 months experience she started as a carer and quickly progressed to a supervisory role. Sandra enjoys supervision, support checks, and care visits as she gets to visit and meet different customers. "Being able to make a difference in their day and put a smile on their face means the world to me" says Sandra. Sandra relocated from Zimbabwe where she worked in the development industry and has no regrets about her decision.
Sandra enjoys travelling as this allows her to experience different cultures and foods. In her spare time, she enjoys a workout at the gym and enjoys going on road trips.

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Elly

Elly Fielder

Job Title: Field Care Supervisor

Joined: 2023

Elly started at Bluebird Care at the beginning of 2023. After a long career in Hospitality Management, she decided she needed a change. As she had always felt drawn to care work it seemed a logical choice. "It was one of the best decisions I made. I find care work brings new challenges for me every day, the best part of this job is that I can help contribute to someone's quality of life. It's very rewarding" Elly takes pride in getting to know each customer and learning new information from them especially appreciating the wisdom they have to share.

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Janet

Janet Kardoza

Job Title: Field Care Supervisor

Joined: 2022

Janet was our first international recruit from Africa and she brings with her a diversity of cultures to care from her international exposure. Driven by her love and care for people, Janet is an enthusiastic and dedicated individual who aspires and always tries to make care delivered exceptional. Janet is passionate about delivering high-quality, person-centred care, mentoring others and bringing the best out of them and is committed to providing care that encompasses compassion, ensuring customers are treated with dignity and respect. Janet loves travelling, meeting people and learning about their different cultures. Family means a lot to her.

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Theodora

Theodora Henegan

Job Title: Field Care Supervisor

Joined: 2023

Theo's care journey started with us in July 2023, she has a Human Resources and Training background, with specialised skills in Education, Training and Development and a focus on upskilling people with disabilities and orientating them into the workforce. With personal experience in caring for the elderly and palliative care Theo knew that changing from the corporate world to the care world would be very rewarding. "I enjoy working with a variety of people and my experience with customers and colleagues has been the best the best move I have made." says Theo

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Diane

Diane Goacher

Job Title: Field Care Supervisor

Joined: 2020

Diane grew up in Dorset and settled in Melksham in 1997. Diane joined Bluebird Care in April 2020 and has been a valued member of the team ever since. With a keen focus and passion for care Diane has moved to a field care supervisor role recently and adding immense value to her customers and team. Diane has a diverse taste in music and movies. enjoys gardening, walking, reading, and relaxing.

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Carla

Carla Romano

Job Title: Training Manager

Joined: 2020

My journey in care started in 2008 after finding it challenging juggling work, children and caring for elderly parents. This is the reality for so many families as they face difficult decisions when considering care for their loved ones. This persuaded me to go into Care. I have a deep desire to ensure high-quality Care for people carried out by well-trained caring workers. At Bluebird Care, we are constantly striving to achieve this.

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Norma

Norma Mahaka

Job Title: Care Coordinator

Joined: 2024

Norma has over 2 decades of work experience in Office Management, Coordination, and Care. She has experience working with young Adults with Autism and learning disabilities, domiciliary care, vulnerable adults, and end-of-life care. She is excited about her new role as she believes the position as Coordinator will enable her to grow her career while fulfilling my passion. She loves to put a smile on someone's face. She relocated here from Zimbabwe with her family a couple of years ago and they are enjoying time exploring and seeing the UK.

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Jayne

Jayne Strange

Job Title: Finance Manager

Joined: 2016

Jayne joined Bluebird Care in 2016 following a career change after 11 years in Early Years Education.  Jayne has taken on the role of Finance Manager taking on responsible for invoicing and staff payroll. She has also recently taken on the role of GDPR and data protection coordinator. Jayne enjoys this varied and, often busy, role finding that her NVQ 2 in Business Administration is a valuable asset. In her spare time, Jayne is an avid reader and enjoys spending time with her family and exploring the local countryside with her dog. 

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