Purity Care Ltd

6 Cricklade Court, Cricklade Street, Swindon SN1 3EY
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8.0 6 Reviews
  • Purity Care Ltd, Swindon
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Care Provided by Purity Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability

Good to Know

  • Owner
  • Purity Care Ltd
  • Person in charge
  • Rhonda Jones (Manager)
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Purity Care Ltd Reviews (6)

8.0

Purity Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Purity Care Ltd has 6 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 1

Date Published

6
0
0
1
5

Review from M W (Daughter of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all your help and for acting quickly to organise the care for my mum.
My mum has been very happy with the carers who have been around and they have been friendly and helpful. She really appreciated having the company as well.
I would not hesitate to use this service again. I have found
the whole process quick, convenient and professional. I would not hesitate to recommend you to others. Thank for you your help and support during my mum’s convalescence.

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Treated with Dignity

Value for Money

Review from Fahima N (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has always gone above and beyond for my father. From the start due to my father's specific needs the manager had my father's carers go through the requisite training before starting my father's care. Although there were a few bumps at the start these were all sorted by the end of the first
week. The main carers are absolute angels for taking care of my father. You can tell the carers genuinely love what they do.

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Review from Julie B (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Purity Care was recommended to us in 2017 by our doctor when my mother had a stroke. They are a wonderful team.
My mother has three visits a day, she looks forward to seeing the carers, she feels safe and secure with them.
My mother tells me all about the visits. They are interested in her hobbies,
conversations and they make her laugh!
This has built her confidence and given her more independence.They are kind, friendly, gentle and give her dignity.
The carers follow a care plan to support her medical needs and well-being.
We keep in regular contact and the Purity Care app has the care plan and carers notes. The Carers write detailed notes to inform Purity Care and myself of each visit on how my mother is and any medical advice.
The manager is amazing!
She goes above and beyond supporting my mother and our family. She is kind, supportive and gives very good advice. Thank you to all Purity Care team for your continued support to give my mother the quality of life she deserves.

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Review from N T (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Purity Care have cared for my mother for over three years. The overall standard of care has been excellent. If I need to contact the office at any time I always receive a polite and caring response. The carers are there on time and are polite and courteous. The one criticism I have is that Mum had a
small group of carers who all got to know her really well and the care Mum received was amazing. However, recently new staff have been taken on by Purity Care and Mum no longer has all of her usual carers she has been used to and she struggles to bond with the new carers at times.

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Review from A G (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company has always been late to the scheduled times of care registered on the database with no call to explain why. Always have to phone to find out where the carers are. Sometimes over an hour late. When care is given the carers have never stayed the length of time booked for. The manager is very
abrupt and rude. No understanding at all. They employ and transfer internationals over who do not really speak English and expect them to complete care which is never to a very good standard. I would however say that there are a few carers in this employment who did go above and beyond.
There is no continuity of care, more often than not it is different every day.
Complaints never followed up from the manager.

Reply from Rhonda Jones, Registered Care Manager at Purity Care Ltd

Evidence shows from 07/2022 to 01/2023, there was six delayed visit due to unforeseen circumstance. The service manage delay based on risk and vulnerability at the time. On three occasions, contact was made to explain the delay and, one time, to seek help from the family. The registered Manager had dealt with all issues the family and staff raised. The local council was informed of the challenges. A Monthly Welfare phone call was carried out to check all was going well and to resolve further concerns.
An email was received calling staff useless, and an attempt to resolve the issue resulted in the call being ended midway. Invoices were never paid.
As a diverse employer and care provider, we vet, train, supervise and value our staff. Management aims to protect all our staff from abuse. Similarly, all complaints are taken seriously and screened in line with our policies, we audit our findings to reflect on lessons learnt and to evidence actions taken to improve our quality.


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Review from Lynne P (Daughter of Client) published on 22 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and myself have struggled to get palliative care for my dad. When the Purity Care Ltd staff took over it was such a relief for us as they really know what they are doing. They are so helpful and supportive, they go that extra mile and most of all they really care about the person they are
attending to and those around them too. I am so grateful they are in our lives looking after our dad for the remaining time he is has left. Thank you to an amazing team.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Purity Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Purity Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Purity Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Purity Care Ltd

What Type of Services does Purity Care Ltd offer?

Purity Care Ltd offers Home Care.

How many Carers does Purity Care Ltd employ?

Purity Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Purity Care Ltd to verify any information. View our terms and conditions. Purity Care Ltd has a Basic Service – more info.