Amethyst Home Care

42 Rees Gardens, Croydon CR0 6HR
Submit a Review
9.5 11 Reviews
  • Amethyst Home Care, Croydon
Amethyst Home Care Ltd is a family-owned company, that provides tailored care, delivered in a respectful and unobtrusive way to the clients in their own home.

Most elderly people prefer to remain in the comfort of their own home, unfortunately, that’s not always possible without external help.
With Amethyst Home Care, you can arrange one-to-one personalised care for your loved ones as an alternative to a care home.

They will retain their independence, improve their quality of life and you can be confident that they are being looked after just as you would yourself.

They offer a variety of services, including companionship, personal care, liaising with GPs, collecting medication, arranging clubs, light housework and assistance with shopping.

Show Amethyst Home Care on the Map

Care Provided by Amethyst Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Amethyst Home Care
  • Person in charge
  • Berenice Kerchhoff (Manager)

Funding & Fees Guide for Amethyst Home Care

  • Prices

  • Available on request

Amethyst Home Care Reviews (11)

9.5

Amethyst Home Care has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Amethyst Home Care has 11 reviews.

Overall Experience

  • 11
  • 0
  • 0
  • 0
  • 0

Date Published

11
0
5
6
5

Review from M P (Son of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amethyst Home Care looked after my late father for several months before he sadly passed away.
The standard of care provided was excellent, and great dignity was shown by the team to Dad. They were all very kind, efficient and extremely supportive to my mother who struggled under difficult circumstances,
often going above and beyond what would normally be expected from a care provider. The family could not have asked for better care, and we would highly recommend their services.

Reply from Berenice Kerchhoff, Director at Amethyst Home Care

Thank you for your kind review; your dad will always be remembered by us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally J (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Amethyst Home Care to look after my dad for over 14 years. Dad is nearly 95 years old! He is beautifully cared for in his own home and their attention to detail is excellent. We started with two visits a day all those years ago and for the past 6 years Amethyst Home Care have provided
a live-in carer as my dad has dementia and mobility issues. He is happy and relaxed and so am I knowing how well looked after he is. Personal hygiene care is second to none, homecooked meals every day and attention to Dad's needs including an Alzheimer's Choir weekly where my dad sometimes sings solo supported by his carer! Thank you Amethyst Home Care - they have given me peace of mind and my dad a quality of life that I never thought possible at this age.

Reply from Berenice Kerchhoff, Director at Amethyst Home Care

Thank you for your kind review. It's been, and is an absolute pleasure having your dad as a client.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Josephine N (Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Amethyst Home Care for 5 years, due to a fall that's altered my mobility. I am overly happy with the service they provide.
The carers and staff are very pleasant and friendly, and nothing is too much for them.
Whenever I contact the office I get an immediate response, my questions
are always dealt with efficiently and effectively.
Thank you for your outstanding service, which has helped me to remain in the comfort of my own home.

Reply from Berenice Kerchhoff, Director at Amethyst Home Care

Thank you for your review. It's an absolute pleasure having you as our client.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G N (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the amazing job you did caring for my mother. With your love, care and attention she started to move her legs again. You fully understood her condition, and how vital it was for her to maintain her mobility so that she did not deteriorate, unlike her previous agency.
I was especially
impressed with how you train carers: teaching them how to do the calls and ensuring they understand. I was pleased with the strict adherence to hand hygiene and personal protective equipment. It is great to have such a high standard of care and we were lucky to have you. I could breathe easily trusting that my mother was being cared for at home as I would do. I knew I would be contacted if there were any issues, as well as potential solutions. I admire the ethos of your agency and the consistency of care. I hope under your strong leadership, Amethyst will flourish for years to come. We need people like you to train the next generation of carers: with both the right skills and attitudes.

Reply from Berenice Kerchhoff, Director at Amethyst Home Care

Thank you for sharing your experience with us. We are grateful and appreciate you taking the time to share your rating with us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Son of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amethyst Care looked after my mother for c. 3 years, prior to her passing after a long illness. My experience of the team was that they were professional, caring, and thoughtful; working with the family and supporting my mother. Their significant experience and guidance was invaluable, particularly
when dealing with hospitals and medical staff. Throughout, they were always flexible, tailoring the length and frequency of visits to meet Mum’s needs. The team became like an extension of our family and we had great professional and personal confidence in them. Despite my mother’s deteriorating condition, she was comfortable, content and safe in Amethsyt’s care and most importantly she was treated with love and dignity. Without their involvement, she would not have been able to stay in her own home. Myself and the family are so grateful for the support that the Amethyst team gave us and I would have no hesitation in recommending their services.

Reply from Berenice Kerchhoff, Director at Amethyst Home Care

Thank you for taking the time to leave us a review and pleased to know that you appreciated our services. Looking after your mum was an absolute pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth P (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Towards the end of her life my mother developed complex medical conditions which meant she had multiple hospital admissions and was increasingly unable to care for herself independently. She was very keen to stay in her own home and the Amethyst Care team allowed this to happen. They visited twice daily
to get her up in the morning, prepare food for the day, and help her get ready for bed. She was treated throughout with kindness, compassion and dignity. The care went above and beyond what was necessary, additional aids were suggested and often provided and on several occasions her carer brought food from her own home to help with her failing appetite. Amethyst Care were knowledgeable and professional and had an awareness of the Croydon care system which allowed them to help with referrals to other agencies when needed. We felt confident that they understood her medical needs. We can highly recommend Amethyst Care for their kindness, compassion and professionalism.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane W (Sister-in-law of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my brother-in-law left the hospital; it was clear that he would require assistance to live and stay in his own home.


Amethyst Home Care are an independent company recommended to me by staff at the hospital. The owner and her highly dedicated and highly professional team are exceptional. They

care for my brother-in-law as if he were a family member, and he is treated with great dignity, kindness and respect. The team take care to cook him delicious meals each day.


The Amethyst team also keep his house clean, ensure that my brother-in-law washes each day, do his shopping, take him to various appointments, and liaise with his doctor when required. They also take the time to chat with my brother-in-law about various interests and topics, and they have become his friends. I have always found the owner and her team are very approachable.


It gives me great peace of mind to have such amazing, dedicated carers looking after my brother-in-law to such a high standard.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trevor H (Nephew of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pointed to Amethyst care by the OT care nurse in the hospital where my uncle was in. It was obvious that my uncle was going to need 24-hour care when he left hospital. At that point, I wasn’t sure where to turn. I telephoned the owner of the company and she was so caring, thoughtful and open to
flexibility of change of times because I was unaware when my uncle was going to come out of hospital. Prior to setting a date the owner was so flexible and accommodating that she made a very stressful time straightforward. I changed my dates for starting care many times due to my uncle's health. The carer that was placed with my uncle was absolutely fantastic, she was caring, thoughtful, understanding and totally looked after my uncle beyond any way I thought possible. 24-hour care throughout. I simply could not have coped without the team, I was in constant chats with the carer as with the owner and was reassured throughout. I simply cannot recommend this team enough. Amazing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frederick M (Relative of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There comes a time in an elderly person's life when they need help way beyond anything a family member can provide. And this was the case with one of my family members. The choice and style of care available online was staggering. Where do you start? In the end, I spoke to 3 companies. They could all
provide the level of care required but I was unsure how to proceed. The minute I met the Owner of Amethyst Home Care there was no doubt in my mind that this company, and the carers they employed, were the perfect fit. I cannot tell you what a relief it was to hand the responsibility of a loved relative to a company I could trust, and people I would get to know personally as friends, knowing she was perfectly safe, loved and cared for at all times. I have nothing but praise for their commitment and diligence. Nothing is ever too much trouble. From the early days of intermittent visits to full-time twenty-four-hour care they have never let me, or their client down. Highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria O (Daughter of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been caring for my dad for nearly 2 years. I could not fault them at all. I completely trust them to do absolutely all my dad's care. My dad has dementia and his carers have so much patience with him. They sing with him and talk about the old days. I live next door and
can hear them in the garden having a joke together.
I couldn't recommend this manager and her team enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David (Son of Client) published on 25 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously employed another agency I switched my now 101-year-old mum's home care to Amethyst Home Care Ltd in Croydon in March 2018. Both my mum and I are very pleased that we did switch. Amethyst is a small independent agency working primarily in the Croydon area with carers who have many years
of experience. The level of service has been exceptional and with a strong personal touch. In addition to the regular care required by a bed-bound client, the carers ensure that my mum eats and drinks even on her off days, keep her mentally stimulated with chat and keep a close eye upon her medical condition liaising with the GP where appropriate. I am sure that without this high level of care my mum might not have been with us today. I recommend Amethyst to any of my friends who also have very elderly parents needing home care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Amethyst Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Amethyst Home Care is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amethyst Home Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Amethyst Home Care

What Type of Services does Amethyst Home Care offer?

Amethyst Home Care offers Home Care.

How many Carers does Amethyst Home Care employ?

Amethyst Home Care employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amethyst Home Care to verify any information. View our terms and conditions. Amethyst Home Care has an Enhanced Service – more info.