Alina Homecare Brighton

4 Warren Way, Woodingdean, Brighton BN2 6PJ
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Top 20 award
10 48 Reviews
  • Alina Homecare Brighton, Brighton
Alina Homecare Brighton is a high-quality agency offering home care services in Brighton, Peacehaven, Rottingdean, Saltdean, Telscombe Cliffs, Whitehawk & Woodingdean. The branch itself is located in Woodingdean, which sits on the border between Brighton & Hove and East Sussex.

A variety of services are offered to make up care packages, including home care, live-in care, respite care, complex care and disability care.

Staff respect individuals at all times, treating clients with the dignity that they deserve. They also place a high level of importance on communication and keep all relevant parties informed about any major care decisions that are taken.

Staff are stringently vetted by the company and are heavily CRB and referenced checked. They then undergo an extensive training programme to reach the level expected by clients and their families.

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Care Provided by Alina Homecare Brighton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Donna Stinton (Branch Manager)

Funding & Fees Guide for Alina Homecare Brighton

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Brighton Reviews (48)

Total of 48, showing 1-20
10

Alina Homecare Brighton has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Alina Homecare Brighton has 48 reviews.

Overall Experience

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Review from Julia G (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment of my father's care needs till the last conversation I had with the Branch manager I found Alina Homecare to be of high standard. On the rare occasion over a period of 4 months when I had any cause for concern, any issue was dealt with professionally and kindly which was
very reassuring for me as I am my parents only family member. Any telephone contact I had with the Manager or other members of the team was very respectful, helpful and dealt with in a timely manner.
When I met the care staff they were happy to listen to any comments I had about my father's care and were reliable and hardworking. Thankfully my father no longer requires as much care as he did when he was first discharged form rehabilitation after a fall at home. However as a family we know that Alina Homecare would be there if they were needed at any point in the future which is a huge weight off my mind. I would certainly recommend Alina Homecare highly to anyone.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you Julia, for your lovely compliments, I will pass onto the whole team .


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Review from Caroline W (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has been nothing but professional, supportive, knowledgeable and totally caring throughout their care for my mother.
The ladies who attended Mum at home were like her family and companions but always put her health and care first with professionalism, kindness and compassion. They went
above and beyond in many ways to make my mothers days that little bit brighter. They cooked and cleaned as well as taking care of all her personal and medical needs without question.
Whenever there was an issue, a slight cause for concern they were in contact with us immediately and dealt with everything where we could not.
The team in the office were always available for updates, a chat, reassurance and a kind word.
I cannot recommend Alina enough and would not hesitate to use them again in the future.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you Caroline, for your lovely compliment and kind words, I will pass them onto the whole team.


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Review from Kerry D (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my elderly Dad ended up in hospital we realised that Mum and Dad's days of being independent were over. Sadly Dad passed away a couple of months later and because of distance, as a family, we weren't able to provide the care and contact Mum needed as often as she needed so we needed some help to
provide regular support for Mum who wanted to stay at home.
Initially Mum wasn't keen on the idea but the care team at Alina have been brilliant. They treat Mum as an individual, with respect and everyone in the team works well with her to make sure she is safe and has help with things she wouldn't be able to do herself. She trusts them and we trust them totally. They are professional but human with it. I know what's going on because the care plan is on an app I have access to. They communicate very well and have been flexible to suit Mum when that has been needed to accommodate appointments. I totally recommend Alina Homecare - it's been a lifeline for us. Mum is very happy and so are we!

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you Kerry for your lovely compliment! I will pass this on to the team, especially Mum's two main care workers.


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Review from Julia K (Wife of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Alina Care to be very professional and a great company to liaise with. The carer we had was brilliant, nothing was too much trouble for her, she looked after my husband extremely well, I went away with ease knowing he would be in good hands. I will definitely be using them next time.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, for your lovely review, I will pass it on to the whole team, and we look forward to hearing from you in the future.


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Review from Keith R (Husband of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for in a most professional manner for the last 3 years. During this time she has made not only carers but very social friendships with all the pink ladies. This was very comforting for my wife as her condition deteriorated. Bless you all, you're simply the best.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Keith, It was a real pleasure caring for your wife and I will be sure to pass it on to the whole team.


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Review from Judith D (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare were able to provide us with three nights of overnight care for my mother following an accident. This was done at very short notice and they made a real effort to try and accommodate us, for which I was extremely grateful. The overnight carer was lovely and extremely kind and helpful
with my mother.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, for your kind words, I will be sure to pass them on to the whole team and the night care worker you have complimented.


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Review from M M (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Alina highly enough. From first contact with the management team onwards, the team have been understanding, empathic and professional. The carers for my mum have treated her with sensitivity, respect and good humour. Mum adores her 'pink ladies' as she calls them and trusts them implicitly.
She enjoys her time with them and feels safe and secure in their care. So many thanks to you all for everything you do for my mum, and also the support you give to my dad who is her main carer. The app facility is brilliant as I can see in real-time detailed notes from each visit which is very reassuring. Highly highly recommend Alina - A* service.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

How lovely, thank you, I will be sure to pass this on to the whole team. Her pink ladies will miss her!


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Review from D P (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service provided by Alina for our mum with Alzheimer’s, particularly when Mum has been very uncooperative. Professional and mindful of the disease. We are particularly grateful for the manager who has gone over and above what was necessary to help us

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, for your lovely review, I will be sure to pass on to the whole team.


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Review from Madeline N (Civil Partner of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has had to rely on Alina Care since being discharged from the hospital in November. From Day One when she was assessed till currently, she has experienced personal care. This has been carried out with professional, dignified, and expert care and deep respect. Thank you so much, couldn't have
got where we are without it!!

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you both for your kind words, I will ensure they are passed on to the whole team.


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Review from Terry G (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from a respite care home on 22nd June 2023 to my home which is a bungalow.
Not being able to walk properly or care for myself, Alina provided me with a live-in carer. The team leader couldn’t have been more helpful and caring. It was an uphill struggle to get funding from the local
authorities but we managed it.
I needed proper nutrition owing to having intensive chemotherapy previously and my carer took on the challenge. I was provided with healthy nutritious food and soon began to thrive.
My mobility was greatly compromised initially but bit by bit I began to get about through the kindness and dedication of my carer.
I am very happy with the attention and help I received throughout and couldn’t fault the management team.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for your lovely compliment Terry, I will pass to both the live-in care worker concerned and the team.


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Review from J F (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for by Alina Homecare for many years and has needed increasing amounts of intervention and support as her condition deteriorated. Throughout this time Mum's carers were always able to adapt to her needs, ensure she had all that she needed and even plan ahead to ensure her needs would
be met in the near future.
The carers on the Alina team all offer their own particular approach to how they care for Mum but all responded and behaved according to their company policy when Mum's safety and medical needs were at stake. Mum increasingly needed more and more support and help and this was provided without hesitation by Mum's carers. They attended to her personal and intimate needs with dignity and enabled Mum to be as independent as she could for as long as possible.
I was most impressed with the level of professionalism and compassion exerted by the individuals. She couldn't have been in better hands.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for your kind words, I will definitely pass them on to the whole team.


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Review from Tracy T (Daughter of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were slightly anxious about getting care for Mum for a two-week break but after meeting the manager, she put us at ease as she understood Mum's needs instinctively. The lovely live-in carer we had for Mum was excellent and we had every faith in her. She was professional and supportive and treated
Mum with dignity. She was conscientious in maintaining Mum's personal care and hygiene, as well as keeping the house clean and tidy. All in all, a great complete care package and we would have no hesitation in recommending Alina Homecare to anyone.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Tracy, for your lovely compliment. I will pass on to all staff.


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Review from S H (Wife of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been ill for the last seven years with Parkinson’s plus disease. Over the years he has become increasingly dependent on me for all his care as he can no longer walk or even stand. As I had not had a day’s respite in four years my family were worried about my own health so my son wanted
to take me on holiday for a few days.
I phoned Alina Homecare and was immediately put at ease by the manager who assured me that she could arrange a live-in carer who would do what I usually did.
Both the manager and carer visited our home and a really detailed care plan was put in place including a daily timetable to make the care seamless to help ease my husband’s very high levels of anxiety. The carer was very pleasant and followed the care plan
and the daily timetable. The manager also visited our home while I was away to ensure that everything was going to plan.
I felt that I could enjoy the few day’s respite knowing that my husband was being cared for properly.
Hopefully one day I will go on holiday again.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for this lovely compliment, I will be sure to pass it on to the whole team, especially the care worker who stayed with your husband, please feel free to contact us, if we can assist you in the future.


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Review from Lisa M (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Home Care Woodingdean was very accommodating when my mum came out of hospital and needed care to be started more or less straight away. The manager was amazing, she came to meet my mother and managed to get the care started the next week. All the carers who came to my mother were polite and did
a good job! Wouldn’t hesitate to recommend Alina Home Care to any of my friends and family.
Thanks again.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you Lisa, for your lovely review, I will be sure to pass it on to the whole team.


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Review from Lee B (Grandson of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother's carers went above and beyond in taking my grandmother out, as she is disabled and mainly confined to her flat. It made myself and family and especially my grandmother overjoyed that they did this out of the kindness of their heart, especially given the fact that doing that is no easy
task.
I will recommend Alina homecare to anyone who asks.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you Lee for your lovely compliment, I will pass on to the team .


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Review from Julie T (Daughter of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team at Alina Brighton looked after my father from around 2015 at which time he broke his hip and needed extra support and was diagnosed with myelodysplastic syndrome. As the years went by and his health deteriorated they were there not only to help and support him but also myself.
They looked after him during the hardest of times, Covid and were always kind, helpful and professional. I cannot praise this company highly enough and would not hesitate in recommending them to anyone needing care and support.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for your kind compliment, I will pass on to the team.


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Review from S B (Daughter of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became unresponsive during an early morning call. Her carer was quick to proceed with cardiopulmonary resuscitation, bringing my mother back to consciousness. Without the care and attention, this may have been a different outcome but thankfully not. I am thankful for their skill and experience,
in a somewhat stressful situation for them. Thank you.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, I will pass this on to the care workers involved and the team, we are very proud of our staff.


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Review from Anthony S (Husband of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina provided exceptional service at short notice for my wife when I suddenly went into hospital. She was looked after day and night until I returned. Her care couldn't have been any better. I would recommend this company any time.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Tony, glad you're home and well. I will pass your lovely compliment on to the whole team.


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Review from Alexander L (Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of 2020, my husband had a major stroke, it left him with aphasia which means complex communication difficulties, he was also my carer because I have Cerebral Palsy. It became very clear that we both would need care at home and Alina Homecare was on our doorstep, we are very lucky because
the Brighton Branch are brilliant. They are very professional, and patient, and they always find time and salutation in overcoming any problems that might occur. They are centred around the client (service user). Alina has worked so hard in putting in place a package of care that meet our needs. My husband and I are so thankful to the team for all their hard work in getting us that right support. They really are very helpful and supportive in everything they do, in being an Alina client we do have peace of mind and I would recommend the service to family and friends. I can say that Alina, Brighton will move mountains to meet the needs of their clients, and the level of care and support.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Alex, for your lovely compliment. I will be sure to pass it on to the whole team.


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Review from G M (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare provided daily care for our mother for about a year as her dementia progressed and she needed help with getting up and personal care. Alina Homecare did their best to provide the same care staff each week and they built a lovely relationship with our mother, encouraging her in a gentle
and humourous way which she responded to very well - we know she enjoyed her chats with the staff. As well as the care staff, we found the manager was also very understanding and responsive whenever we phoned. We were overall very happy with Alina Homecare and would recommend them to other families.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for your lovely compliment! I will pass it on to the whole team.


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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Alina Homecare Brighton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Alina Homecare Brighton is calculated as follows: ( (98 Excellents x 5) + (2 Goods x 4) ) ÷ 100 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Brighton is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Donna

Donna

Job Title: Branch Manager

Joined: 2014

Donna has many years of experience in the care sector. She is proud of her team for their dedication, compassion and professionalism at all times.


Frequently Asked Questions about Alina Homecare Brighton

What Type of Services does Alina Homecare Brighton offer?

Alina Homecare Brighton offers Home Care.

How many Carers does Alina Homecare Brighton employ?

Alina Homecare Brighton employs 61 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Brighton to verify any information. View our terms and conditions. Alina Homecare Brighton has a Platinum Service – more info.