Alina Homecare Brighton

4 Warren Way, Woodingdean, Brighton BN2 6PJ
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Top 20 award
10 48 Reviews
  • Alina Homecare Brighton, Brighton
Alina Homecare Brighton is a high-quality agency offering home care services in Brighton, Peacehaven, Rottingdean, Saltdean, Telscombe Cliffs, Whitehawk & Woodingdean. The branch itself is located in Woodingdean, which sits on the border between Brighton & Hove and East Sussex.

A variety of services are offered to make up care packages, including home care, live-in care, respite care, complex care and disability care.

Staff respect individuals at all times, treating clients with the dignity that they deserve. They also place a high level of importance on communication and keep all relevant parties informed about any major care decisions that are taken.

Staff are stringently vetted by the company and are heavily CRB and referenced checked. They then undergo an extensive training programme to reach the level expected by clients and their families.

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Care Provided by Alina Homecare Brighton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Donna Stinton (Branch Manager)

Funding & Fees Guide for Alina Homecare Brighton

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Brighton Reviews (48)

Total of 48, showing 21-40
10

Alina Homecare Brighton has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Alina Homecare Brighton has 48 reviews.

Overall Experience

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Date Published

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Review from J M (Sister-in-law of Client) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Alina's care and would recommend them to anyone for their professional approach to my sister-in-law who has dementia and her husband who is now too ill to be at home so they are both going into a care home.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for your lovely review, I will make sure it is passed on to the whole team.


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Review from Robert F (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Alina Homecare ever since my homecoming from stroke rehab and in my time I have been a large employer so I am only too aware of issues such as recruitment, training and legislation compliance. It is against that background that I state they are truly excellent and a great service provider.
I
am prompted to write this review because my son got married on Saturday and so staff had the task to ready me for this special celebration that involved a lot of attention to detail and the watchwords of - patience, enthusiasm, professionalism and going the extra mile, all came into play and in spades to boot. Bravo!

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Robert, for the lovely compliments, I will pass these on to the whole team and the care workers involved in your special family day.


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Review from Jane E (Mother-in-law of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative had been receiving care for over three years, but sadly passed on the 13th of May 2022. The care and comfort provided by Alina were of the highest standard and contributed significantly to my relative's quality of life in her final years. The carers and staff at Alina worked closely with
the family, ensuring my relative was safe and comfortable, sometimes under difficult circumstances. The carers were always compassionate, patient and completely reliable. My relative and the family send our sincerest thanks to all at Alina for the care and support they provided and would happily recommend their services.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Jane, for your lovely compliments I will pass them on to the whole team.


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Review from Christine V (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have looked after our mother for many years in her own home up to April 2022 and have always been professional, kind, and friendly. They have always tried to adapt to mum's changing needs and provided personal care of a high standard. The carers' visits are often the high point of Mum's day and
several of them have become close to Mum and spend time chatting to her, which means the world to her. She views them more as friends than carers. We would like to thank all the staff at Alina for everything they have done for our mother and would highly recommend them to anyone considering their services.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for your kind compliment, I will pass it on to the whole team.


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Review from Tracy M (Daughter of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was badly let down by another care company at the 11th hour and Alina were very reassuring and quick to get things set up for my mother at quite short notice. I was particularly impressed by the communication. The phone was always answered promptly, emails replied to very swiftly and I was often able
to speak to the care manager that I had met during the assessment. This continuity of contact really helped. During the period of care, my mother received from Alina I was impressed by the reliability of the carers and by the concern that was shown to help my mother obtain the care that felt right for her. I spoke to some of the carers on the phone and they always showed kind concern for mum, were anxious to provide the best they could, and were quick to let me know if there were any worries.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for the lovely compliment I will be sure to pass on to the team.


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Review from Anne D (Niece of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have been looking after my aunt since August 2020 and despite the problems of lockdown Alina Homecare have provided her with the very best 24-hour care possible. The team of carers are all wonderful and everything provided is done according to my aunt’s wishes. I would thoroughly recommend
Alina Homecare as providing the very best type of care.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for the lovely compliment I will be sure to pass on to the team.


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Review from L S (Son of Client) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since early 2021, Alina has provided home care for our 79-year-old mum who has dementia. We were anxious initially with no prior experience but the service has been exceptional. The agency itself has been highly professional, alerting us to any concerns they have or queries relating to the care and
wellbeing of our mum. Every member of staff we have dealt with has been really helpful and responsive, adding in visits or changing times even at short notice. Most importantly, the care and support the team has provided to our mum has been superb. She tells us about her 'lovely ladies' and, whilst she doesn't always remember their names, she describes the different personalities and how they have helped her - talking about flowers and nature on a walk, having a good chat and a laugh or cooking her a particularly nice dinner. We are so grateful for the quality of care we have from Alina and couldn't recommend them highly enough. They have given us complete peace of mind.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for your lovely compliment I will pass this on to the team.


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Review from Jean W (Daughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came out of hospital in February 2021 with the need for a 24 hour live-in carer. Alina have supplied at least six lovely ladies to live in with Mum. They have all been amazing and have looked after Mum just as we would have done. Mum has dementia and doesn’t really remember them all, but we
as a family do and have kept In touch with some of them. The whole team at Alina are caring and helpful. Thank you also for the lovely relief carers who continue to come in and look after mum and chat to her, she loves seeing them all!

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Jean, for your lovely compliments I will pass them on to the team.


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Review from Kathy G (Daughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina supply my mother currently, and my father in the past, with carers as they have done for the last 10 years(approx). They are always very kind and helpful and give great care to my parents. They spend time getting to understand the clients' needs and also work closely with our family to provide
what my parents have required over the years.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Kathy, for your lovely compliments I will pass to the team.


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Review from Maria M (Daughter of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Alina Homecare for the excellent care provided to my mother as she transitioned to her end-of-life pathway. Mum was only able to remain at home thanks to the excellent, professional, and dedicated care provided by Alina. I cannot speak highly enough about the kindness and friendliness
the carers showed to my mother. I am especially grateful to my mother's main live-in carer. The carer was sympathetic and skilled at managing Mum's changing needs up until the end, which the family are so grateful for. I would also like to thank the Team Leader at Alina for providing management support. This is a top-rated agency that comes highly recommended.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Maria, for your lovely compliment, I will pass it on to the whole team.


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Review from Bridget (Friend of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say how grateful I am to Alina Homecare and their wonderful staff for having taken such good care of my friend over the last four and a half years. It was a real weight off my mind to know that I could rely on a conscientious and caring set of staff to visit and look after her and the consistently
high standard of care was impressive and reassuring. There was always a willingness to make sure that she was settled and happy and she really looked forward to seeing them. From the office staff to the carers themselves everyone was friendly and professional and you really feel that you are getting a bespoke, personalised service. I would absolutely recommend Alina Homecare to others.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you Bridget for your kind feedback, I will pass on your compliment to the whole team. Kind regards.


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Review from Jo T (Wife of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has looked after my husband for the last 4 years until he passed away and throughout that time the service was top grade. The office staff were helpful and understanding going that extra mile to assist with queries or requests. Always calling back to confirm arrangements and to check
everything was OK. If necessary they would let us know if a carer was held up by an emergency and they have been most kind in arranging for carers to help if I was unable to cope with my husband's personal care out of scheduled times. As for the carers employed by Alina they are absolutely wonderful, always cheerful. They were very professional and yet so kind and respectful, checking and chatting with my husband, giving him respect, and ensuring he was at ease in every
situation. Each carer was competent and able to use the varying equipment needed during my husband's care which I don't think could have been better. Thank you Alina Carers your help brightened our lives.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Jo, for your lovely compliment, I will pass it on to the whole team.


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Review from Elaine D (Daughter of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came home from hospital in February having been in hospital for 2.5 months. She was weak and tired. She has 24-hour live-in care from Alina and has flourished. She is happy and content and so well cared for. She looks years younger! The live-in carers and relief carers have become friends of
all the family and show so much patience. We are so grateful.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you, Elaine, I will make sure your lovely compliment is passed onto the team!


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Review from Maria S (Daughter of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare looked after my mum over the last four years. Sadly she has just passed away. She loved their visits (three times a day) and chats. The Alina team have been brilliant - real professionals who go that extra mile. It has been a real blessing, especially over this past year to know that
Mum was in such good hands. Thank you to the team for all your care, help, support, and kindness shown over the years!

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you Maria for your lovely review! I will ensure it is passed on to the whole team!


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Review from Angela S (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by Alina and I have to say that they provide the most excellent service that is possible. The carers were lovely to her and it was a great relief to know that she was being cared for in this way. In return, she also loved to see them and nothing was any trouble for them to do. Sadly
she has just passed away but I feel much more content knowing that she had friendly company three times a day at the end of her days. I cannot thank them enough for what they did for her and would highly recommend Alina Homecare to any person that may require this type of service and needs a loved one looking after.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you very much for your kind words! We will be sure to pass this on to the team who will appreciate the lovely compliment.


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Review from Mark S (Son of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were always sceptical of people they did not know coming into their house, but as my mother's health deteriorated they had no choice. Based upon recommendation I contacted Alina and it was the best decision that I could have made. Alina quickly assessed my mother's needs and continued to
at regular intervals as her health changed. They were a great support when dealing with social services and funding and assisted me greatly in getting the right services from the NHS etc. The carers that came into the house, and at the end this was 2 carers four times a day and one overnight, were exemplary. They were all different but they bought a ray of sunshine into the house and perked up my mother and provided good interaction with my father. The biscuit tin has yet to recover! As per the title, they were carers but they proved to be a lot more than that.

Reply from Donna Stinton, Registered Manager at Alina Homecare Brighton

Thank you for this lovely compliment, it will be passed on to the team.


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Review from Lisa H (Daughter of Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has severe mixed dementia is post-stroke and very unsteady on her feet, lives with my husband and I. Due to a back problem myself, I needed assistance with showering Mum and also wanted to give Mum the opportunity to have a chat with other people, which she thoroughly enjoys. Of course,
this has not been possible during lock-down (she's been shielding since February) which has had a knock-on effect to her dementia which appears to have deteriorated.
The Alina Team have been wonderful, so helpful, kind and accommodating to Mum's needs. Mum still likes to be in control and the carer comes around twice a week and helps Mum to shower and wash her hair wash. She helps Mum get dressed and after, sits and has a chat and a cup of tea and they have struck up a lovely friendship. Just this hour or so gives me respite and gives Mum a chance to have a good old natter.
The carer put Mum's mind at rest from the first visit and is so thoughtful. Nothing is too much trouble for her.

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Review from A T (Power of Attorney of Client) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Alina Homecare Brighton are dedicated and have a high level of commitment to delivering the most outstanding care to all of the clients. The last few months must have presented numerous challenges to both the carers and the office staff, but as always, they have worked tirelessly and
without complaint to keep everyone safe and well. The client has both cognitive and physical challenges that Alina respond to with pure patience and kindness.

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Review from Colin C (Son of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been looking after my mother for four and a half months without any assistance and consequently I was looking for an agency to give me some much needed respite. With Alina I have not only received this but the carers have been excellent and given my mother some additional company which has been
very good for her, striking the right balance of being very caring but never condescending. This has allowed me some time to myself to recharge my batteries and consequently become a better carer for my mother.

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Review from Julie (Daughter of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I spoke to the manager I was completely overwhelmed by the way she made me feel reassured about putting the care of my parents in her hands. She did not disappoint along with the carer and her team mum and dad have had their every need taken care of even when we had to move to palliative
care for dad they made sure his passing was as comfortable and calm as it could possibly be. Moving forward with sadly just mum they continue to support me with mum's ever-changing needs and for this, I will be eternally grateful.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Alina Homecare Brighton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Alina Homecare Brighton is calculated as follows: ( (98 Excellents x 5) + (2 Goods x 4) ) ÷ 100 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Brighton is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Donna

Donna

Job Title: Branch Manager

Joined: 2014

Donna has many years of experience in the care sector. She is proud of her team for their dedication, compassion and professionalism at all times.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Brighton to verify any information. View our terms and conditions. Alina Homecare Brighton has a Platinum Service – more info.