Alina Homecare Brighton

4 Warren Way, Woodingdean, Brighton BN2 6PJ
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Top 20 award
10 48 Reviews
  • Alina Homecare Brighton, Brighton
Alina Homecare Brighton is a high-quality agency offering home care services in Brighton, Peacehaven, Rottingdean, Saltdean, Telscombe Cliffs, Whitehawk & Woodingdean. The branch itself is located in Woodingdean, which sits on the border between Brighton & Hove and East Sussex.

A variety of services are offered to make up care packages, including home care, live-in care, respite care, complex care and disability care.

Staff respect individuals at all times, treating clients with the dignity that they deserve. They also place a high level of importance on communication and keep all relevant parties informed about any major care decisions that are taken.

Staff are stringently vetted by the company and are heavily CRB and referenced checked. They then undergo an extensive training programme to reach the level expected by clients and their families.

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Care Provided by Alina Homecare Brighton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Donna Stinton (Branch Manager)

Funding & Fees Guide for Alina Homecare Brighton

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Brighton Reviews (48)

Total of 48, showing 41-48
10

Alina Homecare Brighton has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Alina Homecare Brighton has 48 reviews.

Overall Experience

  • 45
  • 3
  • 0
  • 0
  • 0

Date Published

48
4
8
17
31

Review from G P (Friend of Client) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency provided a bespoke service for my friend which enabled her to continue to live in her own home.
The carers that I met were all very kind and positive and had a lovely way of dealing with my friend who has Alzheimer's.
They were prepared to go the extra mile to ensure she was happy.
Before
the carers were involved she was not eating properly or taking her medication. They made sure she had at least two if not three meals a day - my friend was not a big eater at the best of times - and always took her daily medication.
She has enjoyed many trips out which usually involved having either breakfast, elevenses or lunch and the odd spot of shopping.

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Review from Rod E (Cousin of Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have only known of Alina for a few months I have nothing but praise and total admiration for both the staff and the organisation itself.
The good humour and loving care in quite testing circumstances has been simply wonderful! Our grateful thanks to everyone at Alina and how pleased we
are that my cousin's partner will continue to receive care from you. Five stars seems totally inadequate! 10* far more appropriate! Keep up the excellent work!

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Review from Amanda S (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Alina team looked after my Mum who had Alzheimer's and needed everything doing for her. They were always fantastic with her and she really looked forward to their visits. One particular lady especially made her laugh and they would sing together whilst having a wash and brush up. They were so caring
with her once the care became palliative. The manager then turned around a care package really quickly, which enabled us to get Dad home from hospital for his last few days. I cannot express how much appreciated this was. Thanks to all who have helped.

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Review from Michael T (Son of Client) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I was very pleased with the service provided by Alina Homecare over many years. They were very reliable and could always be trusted to attend on schedule. The majority of staff made a strong personal connection with the client, an important aspect when they may be the only contact throughout
the day. Some of the staff were exceptional, going far beyond the level of personal care expected. The staff were very good at maintaining contact with the family members in times of difficulty and the office staff very amenable in terms of providing extra care in times of need. The cleaners and household duties were done to a high standard in contrast to previous care agencies. If improvement were to be made it might be to increase the level of support for inexperienced carers to prepare them better for dealing with patients with dementia who frequently can be difficult, uncooperative, suspicious and unintentionally rude to carers they see on an infrequent basis.

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Review from Jennifer W (Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff. I adore my carers and have relied on them to get me this far. Thank you very much for looking after me.

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Review from Diane S (Niece of Client) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Alina Homecare Brighton. They have given 24-hour care to my relative (now deceased). All the carers have been loving and diligent. The office staff have been exemplary and efficient and kind. I would highly recommend them to anyone.

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Review from Carol P (Niece of Client) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare Brighton has been providing care for my 91yr old aunt for the past year.


She is always treated with respect and understanding. Beyond the day to day routine, the carers sit and have a little chat with her, take an interest in what she has been doing and take time to reassure her on

the days when she is particularly confused or anxious. On several occasions, they have gone that "extra mile" for my aunt's comfort.


When safety issues regarding medication arose, these were quickly identified and dealt with and a permanent solution efficiently put in place.


Reluctant to have carers at first, these kind and caring ladies have completely won my aunt over. She tells me "They are lovely girls. We always have a laugh. Nothing is too much trouble for them"


I live a 3-4 hour car journey away from my aunt and needed a care agency I could trust. Alina has proved to be 100% reliable, professional, kind and caring. I have complete confidence in their care of my aunt.


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Review from Colin Y (Son of Client) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1, I have found Alina Homecare very helpful and professional. Their staff and management are understanding and provide a high level of care often under difficult circumstances.
On the few occasions when we have had emergencies, they have stepped in and managed the situation extremely well.
I
would have no hesitation in recommending them to others.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Alina Homecare Brighton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Alina Homecare Brighton is calculated as follows: ( (98 Excellents x 5) + (2 Goods x 4) ) ÷ 100 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Brighton is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Donna

Donna

Job Title: Branch Manager

Joined: 2014

Donna has many years of experience in the care sector. She is proud of her team for their dedication, compassion and professionalism at all times.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Brighton to verify any information. View our terms and conditions. Alina Homecare Brighton has a Platinum Service – more info.