Helping Hands Home Care (Aylesbury)

Goldsmiths House, 10-14 Cambridge Street, Aylesbury HP20 1RS
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9.2 11 Reviews
  • Helping Hands Home Care (Aylesbury), Aylesbury
Helping Hands Home Care (Aylesbury) can offer a wide range of care services in the home, with specialists in dementia and Alzheimer's, acquired brain injury, Parkinson's, spinal injury, stroke and multiple sclerosis. Care packages are tailored to personal need and can be sourced for respite as well as more extensive and live-in care needs.

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Care Provided by Helping Hands Home Care (Aylesbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catalina Lescai (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Aylesbury)

  • Prices

  • Domiciliary Care From £35.50 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Aylesbury) Reviews (11)

9.2

Helping Hands Home Care (Aylesbury) has a Review Score of 9.2 (9.183) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Aylesbury) has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
5
5
6
5

Review from P C (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with a urine infection which greatly altered her usual demeanour. She was impatient and appeared very ungrateful to the carer being there. She was also very sleepy which required extra care and attention from the carers.
They definitely went above and beyond what was expected in
the time they were there and on one occasion another carer came to assist.
We were very appreciative of this care.

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Review from J M (Mother of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provide amazing support for my daughter with complex learning & medical needs. The regular carers are fantastic. They are punctual, reliable, thoughtful & kind. They are willing to do a range of care & domestic jobs depending on what is required on the day. They are always upbeat & nothing
is too much trouble. They are very professional & make us feel our daughter is in good hands. my daughter's most regular carer has buit up a very good relationship with my daughter, who is very fond of her. She is very patient with her & has got to understand her well, knowing how to engage her when she is well & how to support her when she is unwell. We are so grateful to have the continuity of her & the back up of some other good carers.
The two staff members in the office are always so efficient & helpful. They readily respond to requests for extra care & are always so willing to help. We are so grateful to have found Helping Hands & wouldn't hestiate to recommend them.

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Review from Chris B (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been caring for my mother for over a year. They are very professional, polite and nothing is to much trouble. They adjust to changing circumstance's very quickly and without fuss which makes my families life much easier and of course gives us piece of mind that our mother is getting
the best care possible. Our mother has dementia so the interaction between the visiting cares and our mother is great which stimulates her brain and hopefully slows this awful disease. Their office / liaison staff are truly fantastic, some of the best I have ever dealt with. Although they are all great I must give a special mention to a specific member of staff who is exceptional. I don't usually do review's of anything but I really did feel in this case I must give credit where credit is due. Thank you all at "Helping Hands" for an excellent service.

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Review from Fiona W (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provided support for both my dad and more recently, my mum.
I can not recommend Helping Hands highly enough. Without exception the carers have been very kind and attentive. They showed great patience with both my parents. I was impressed with the quality of the relationships they built
with my dad and mum. The carers got to know how my parents liked things to be done, their preferences and their funny ways. The carers provided a whole range of care and support. They helped my parents with personal care, jobs around the house, shopping and social trips. Nothing was too much trouble. I have been equally impressed with the office team. They have a great deal of knowledge and experience. There is always someone at the end of the phone to answer questions and/or give reassurance. Thank you to all you.

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Review from Carole C (Daughter of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are extremely good and there are some who are excellent and go the extra mile. Occasionally there is a carer who really hasn't got the skills for the job. I would prefer there to be a smaller group of carers looking after Dad as he gets very confused if someone new arrives without
an introduction. He has dementia so often can't answer their questions about what to do and this is confusing for him.
The office is responsive and replies quickly to any communications.
I would really like the carers to wear a yellow name badge with their first name on it like NHS and other allied health professionals as Dad can't always see their ID badge and he doesn't remember people's names. However, it is important he knows who they are. I've asked for this since we first started using Helping Hands Home Care a few years ago but nothing has changed.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Aylesbury)

Hi, thank you so much for taking the time to leave us a review! I have raised your feedback with the Area Care Manager and we will do all we can to address this. We really appreciate your feedback. Best wishes.


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Review from Margery D (Client) assisted by family/friend published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice to have it. Supportive. Get through to the office and talk to them if you want to. Time (hour) goes very quickly. Helps with vegetables. Puts washing on. Makes bed once a week. Little things I can't do. Company as well. They've got to know me.

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Review from C D (Daughter of Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands continues to provide an excellent service caring for our two parents. The live-in carers are fantastic and have built excellent relationships with the family. The relief carers are kind and welcome source of news from the outside world. We continue to recommend Helping Hands to other friends
with elderly parents.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Thank you ever so much for leaving this brilliant review for us! I'm beyond thrilled to hear that our live-in carers have built excellent relationships with your family and that you're so pleased with our service. It is our absolute pleasure to provide support for your parents!
Best wishes.


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Review from E G (Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - also those from Poland and Romania. Very good at doing things the way I like. Good company too.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Thank you so much for leaving such a great review for us! I'm really pleased to hear how happy you are with our carers and that they do things that you like it. We're very grateful for your feedback.
Best wishes.


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Review from Bethany M (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has had support from Helping Hands for a year now and I'm so pleased we chose the right care. The carers have all been superb, very polite and friendly. If we ever needed to cancel or move dad's care slot, the staff always get back to us without delay. We're very glad we chose Helping Hands.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Hi Bethany,
Thank you ever so much for leaving this amazing review! I'm delighted to hear how our carers have been so superb and friendly and that your dad is benefitting from our care. It is our absolute pleasure to provide support for your dad, and we can't thank you enough for this kind feedback.
Best wishes.


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Review from Justin V (Grandson of Client) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan initially needed help with preparing meals and generally smaller things. As time went on, she needed more help and Helping Hands Home Care accommodated this superbly. They are not the cheapest around but the extra goes towards their staff (and yep, staff, not agency workers) training/vetting
etc. And it showed with their quality and attention to my nan's needs. Although initially resistant, my Nan very much likes her carers from the Aylesbury branch and speaks highly of them. Is this reason I'm writing this review. When I did have an issue one small issue and sent an email I was pleased with the response and felt like it was taken seriously. Can't stress enough that Helping Hands being employers rather than hiring agency workers is the magic.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Hi Justin,
Thank you ever so much for leaving such a glowing review! I'm thrilled to hear how highly your nan speaks of our carers and that we've been able to support her so superbly. It is our absolute pleasure to provide care for your nan and we're truly grateful for your kind feedback!
Best wishes


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Review from E M (Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found visit very helpful, friendly, easy to talk to.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Hi Elizabeth, thank you for the five stars and for taking the time to leave us a review.
Best wishes.


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Current Review Score: 9.2 (9.183)

Overview of Review Score

The Review Score of 9.2 (9.183) out of 10 for Helping Hands Home Care (Aylesbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Helping Hands Home Care (Aylesbury) is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Aylesbury) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Aylesbury)

What Type of Services does Helping Hands Home Care (Aylesbury) offer?

Helping Hands Home Care (Aylesbury) offers Home Care.

How many Carers does Helping Hands Home Care (Aylesbury) employ?

Helping Hands Home Care (Aylesbury) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Aylesbury) to verify any information. View our terms and conditions. Helping Hands Home Care (Aylesbury) has a Platinum Service – more info.