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Review from Pauline F (Daughter of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience

Staff always friendly and treat Mum with respect and when possible have a nice chat with her. Office always helpful and able to cover any additional requests that I may have, some at short notice. Very happy with the overall service.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Pauline, thank you for your kind review, it really means a lot to us all here at Bluebird Care. The carers are all very fond of your mum and enjoy supporting her to remain living independently at home. Thanks again.

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Review from Philip B (Brother-in-law of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience

I am very happy with Bluebird Care and have been so since they began caring for my sister-in-law who is suffering with mixed dementia. I have come to trust particular carers who are dealing with a very vulnerable and elderly lady and know that I can depend on the headquarters to react appropriately

whenever the need arises.
At first, my sister-in-law was very reluctant to have the carers come to help her, but I am pleased to report that she has now come to look forward to their visits and in particular those that she sees often and has built up a good relationship with her. I have been grateful to carers who live locally and therefore, know the village and the facilities available in the area. There have been a number of occasions when carers have gone over and above what is normally expected of them and this is appreciated particularly as I live so far away and thus cannot react quickly in particular situations.
I look forward to a continuation of the service.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Philip, thank you very much for taking the time to leave such kind feedback about our care service. It is touching to know that the carers have really helped make a positive difference to your sister-in-law's life and we trust that this will continue. All the very best and thanks again.

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Review from N W (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience

Communication to and from the office is quick and easy. Advice/help given when requested. The office staff are always polite and helpful. Carers are patient, understanding and caring and administer medication with care. Mum would find it helpful to have a weekly rota so that she would know who to expect

and when (am, pm and evening) although she understands that it would be subject to change (sickness or holidays).

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thanks for your kind feedback. We're delighted to hear you're very satisfied with the level of care and support provided to your mum. This really means a lot to the care team. We take on board your comments regarding the rota schedule. As you know, we have a mobile app that allows you to view the live care visit schedule for the week and you always have the option of printing a screenshot of the rota privately if needed. Alternatively, as we appreciate your mum would struggle to call us, the carers could always write down the upcoming carers visiting.
Best wishes.

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Review from Gren M (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience

After living alone for several years Mum had an illness at home including a fall and went into a medical centre in March 2020. When Mum went home, Bluebird Care suggested a plan of care three times a day and we were reassured to see it working. As time went on, Mum was able to enjoy better food without

cooking and Bluebird also provided things like a home and fall alarm to call assistance if she fell whilst alone.
Mum is now less mobile, so Bluebird comes four times per day to include evening drugs. More recently she has moved downstairs to sleep due to avoiding routinely going up and down stairs. In parallel, Bluebird has helped me get repairs like electrical equipment and plumbing from qualified handymen to ensure the house is kept safe and reliable.
After further recent falls, her doctor has decided Mum needs to move into a care home. Mum has benefited, reaching her age in a secure and satisfied position. We owe Bluebird huge thanks for this dedication over the last three years.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you very much for your wonderful review. It has been a pleasure supporting your mum on her journey over the past few years and we wish you both all the very best in this next chapter.

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Review from Linda R (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience

A massive thank you! Bluebird Care has looked after my parent's over the last few years, they have all been amazing. We were recommended to use Bluebird Care by a friend and were not disappointed. The carers really get to know the people they care for and their extended families too. They have gone

out of their way to accommodate their very different needs, this was especially noticeable with my mum who has Dementia. They are always on the end of the phone and the online system worked well for us, being able to check how the visits had gone and any problems my parents were having. I would not hesitate in recommending them to anyone that would like a friendly, considerate carer to look after your loved ones.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Linda, thank you very much for taking the time to leave such kind feedback about our care service. It's touching to know that the carers have really helped make a positive difference in your parents' lives over these past few years. I'm pleased to hear the online care notes/schedule system has also been of massive benefit. All the very best and thanks again.

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Review from B F (Wife of Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

Very happy with the service provided.
I would certainly recommend Bluebird.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you for your feedback; it is much appreciated.

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Review from Sandra P (Daughter of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience

We want to say a big thank you for the support given to my mum. Every carer that came to our house was lovely, polite, helpful, professional and very caring, especially one lady who cheered up both my mum and dad on every visit, making them laugh and brightening up their day.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you so much for the glowing review! This was a pleasure to read. We are so pleased to hear you’ve been 100% satisfied with our services. We wish you and your family all the very best for the future.

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Review from Katherine W (Daughter of Client) published on 2 May 2022
Submitted via Website • Report

Overall Experience

Bluebird Care looked after my mum in her home for many years. The carers who went to my mum every day I felt really cared about her welfare and they became friends with my mum and me.
I would recommend Bluebird Care to anyone who needs help in their own home and cannot thank them enough for what they

did to help my mum until her passing in October.
All the carers were trustworthy and reliable and had my mum’s best interests at heart.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Kathrine, thank you for your kind words, it really means a lot to us all here at Bluebird Care. It was a genuine pleasure caring for your mum over the past 6 years. We wish you and your family all the very best. Take good care.

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Review from Paul F (Son of Client) published on 11 April 2022
Submitted via Website • Report

Overall Experience

Bluebird looked after my mother for about three years. Initially with just a few visits per week increasing, as her health declined, to four times a day. Without their care, mother would never have been able to remain in her own home, her absolute dearest wish.
The care staff were brilliant. Kind,

compassionate and thoughtful. The office staff were always on hand to answer questions, adjust the care plan as needed and were truly flexible.
I have friends in other parts of the country that have huge problems arranging good, reliable home care for their relatives. I am so glad I found Bluebird. Hands down the best home care provider you are likely to find.
Thank you all so much.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Paul, thank you for your kind feedback, it really means a lot to us all here at Bluebird Care. The carers were extremely fond of your mum and looked forward to visiting her on a daily basis to help her remain living independently at home right to the very end. We wish you and your family all the very best. Thanks again.

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Review from Jane W (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience

The quality of care provided by the team at Bluebird has been and continues to be consistent and very responsive to Mum's ever-changing needs during the last 12 months.
Without the Bluebird team, Mum would not have been able to continue to live in her own place with their planning and caring help

this has been achieved and for that, I am most grateful.
On a few occasions when Mum has taken a fall or is unwell the carer has stayed beyond the specified time slot until myself or my sister have arrived.
This can be an hour or more so to know that Mum has someone with her until we arrive is very reassuring.
The phone app is an excellent way of keeping track of Mum's well being, eating, drinking, medication, showering, etc
The carers, office staff and the care manager are always polite, professional, reliable and caring.
Nothing is ever too much trouble and always go the extra mile.
So thank you Bluebird you all do a great job.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Jane, thank you for your kind feedback, it really means a lot to us all here at Bluebird Care. The carers are very fond of your mum and enjoy supporting her to remain living independently at home. Thanks again.

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Review from Kathy M (Daughter of Client) published on 17 December 2021
Submitted via Website • Report

Overall Experience

I cannot praise Bluebird Care Rushcliffe and Melton enough. The kindness, care and compassion shown and given to my Mum and me have been outstanding. Nothing is too much trouble for the ladies who visit her, and I have total peace of mind whilst I do my own job as a Carer. The Office staff are also

brilliant, if I have a problem, I know I can call and they will do their utmost to help or advise me. I would recommend Bluebird Care to anyone who is looking for a home care provider. A very big well done to all staff, you are amazing.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Kathy, thank you for your wonderful feedback. It really means a lot to everyone here at Bluebird Care, especially under the current challenging circumstances. It is a pleasure working with you to support your mum to remain living independently at home.

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Review from Marie R (Daughter of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience

We got to the point where Mum needed a little extra care. We looked for carers online and contacted a couple to start with. We chose Bluebird as everything was easy to set up and the staff were efficient and friendly. We particularly liked the app which gave us information about visits and put our minds

at rest. Mum looks forward to her visits from her ‘ladies’ and gets exactly the support we asked for. We have peace of mind that she is well looked after and it offers some respite to family members. Bluebird are reliable and flexible and professional. We are very happy with the service.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you for your kind feedback, Marie. It means a lot to us here at Bluebird Care and I'll be sure to pass on your kind comments to the carers that support your mum. We wish you all the very best.

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Review from Reinhilde L (Daughter-in-law of Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience

My father-in-law lost his dearest wife last year. He wasn't prepared for it and with being 91 years old, it wasn't easy to rebuild his life. After all, his family and I live in Belgium and Covid has not made it easy for us. Since he preferred to stay at home, we had to seek help at home. Thanks to his

stepdaughter, who lives in the UK, we found help from Bluebird Care Rushcliffe & Melton. First for the household, later on for his medication, the main meals and the help with his personal care. During their shift, they chatted with him to make him feel at home. And with the well-known ups and downs in older people, including my father-in-law, they knew how to deal with it every day. I am so glad he received the best care he needed. These carers do their work with so much passion and commitment. In this all-new story, the care manager not only guided his staff, but also the family members involved. Thank you so much, they all deserve a round of applause.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you very much for those kind words, Reinhilde. We are delighted to hear that you have been very happy with the care and support we've provided to your father-in-law during this difficult phase of his life. The carers have enjoyed getting to know him and are pleased to have made a difference during this challenging time. We wish you all the very best for the future and thank you for trusting in us. Best wishes, Pete

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Review from Nigel G (Son of Client) published on 11 June 2021
Submitted via Website • Report

Overall Experience

Bluebird Care has provided excellent support and care for my 91-year-old mother with mild to now severe, dementia and they have delivered their services in the most supportive and excellent manner. The primary carer was outstanding, providing timely morning, lunchtime and evening services during the

most difficult of times - the pandemic. I would not hesitate in recommending both her and the Bluebird team for any type of care services project. The Bluebird team in the office were also outstanding with their responsiveness, understanding and ability to make any changes and handle any emergencies etc. Thank you for everything!

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you so much for leaving such a positive and informative testimonial Nigel. Beaming reviews mean the world to our care team, and we'll be sure to pass on the feedback to those who cared for your mum, particularly the lead carer. We wish you, your mum, and the rest of the family all the very best for the future.

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Review from Val M (Friend of Client) published on 20 May 2021
Submitted via Website • Report

Overall Experience

I cannot speak too highly about the care provided by everyone at Bluebird care. My elderly friend lived alone and being able to read the carers notes on a phone app, meant that I was always aware of changing conditions. The carers were so kind and considerate, even when my friend was a little tetchy.

They spent time talking to her and supported both her and me as her condition worsened. Nothing was too much trouble for the Bluebird care team. The carers gave up their dinner times etc to stay with my friend whilst we waited for specialist equipment or district nurses to arrive. I could phone their office anytime and they were always available to answer my questions and give advice. My friend wanted to remain at home during her final months and thanks to the wonderful care provided, she was able to die peacefully and pain-free in her own bungalow. They truly are a very special group of people.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Val, thank you for taking the time to leave us such a positive review; it really is appreciated. It's been a difficult journey these past few months but we are all so pleased we were able to fulfil your friend's wish to remain living at home until the end. I'll be sure to pass on your kind words to the care team who I know were very humbled by the experience, and enjoyed getting to know her. Thank you for all your support along the way - she was very lucky to have you as a friend.

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Review from Helen G (Daughter of Client) published on 10 May 2021
Submitted via Website • Report

Overall Experience

I have been very impressed by the care my mum has received from the team at Bluebird Care. They arrive as near the time given as possible and if there are inevitable delays, then they let us know. Even on their busiest shifts, they always have a smile and cheery word for Mum. I’ll often hear laughs

and high spirits coming from Mum’s room when the carers are here. They are very professional and always leave the room tidy, put any washing near the machine and generally go the extra mile. We never expected to have Mum come and live with us as she had spent the previous 18 months in a care home following a devastating stroke. But Mum improved so much we were able to bring her to live with us. Bluebird care helped us with this transition and we have grown in confidence together.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Helen, thank you very much for taking the time to leave such kind feedback about our care service. It's touching to know that the carers have really helped make a positive difference to your mum's life during this transitional phase and we trust that this will continue. All the very best and thanks again.

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Review from Graham D (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience

Bluebird Care Rushcliffe & Melton were tasked with looking after my father's care for an extended period. My father had never been an "easy man," however, his dementia and Alzheimer's had seriously exacerbated matters. I found the team, caring, reassuring and accommodating to his needs. They looked

after him and afforded the family the peace of mind that he was in great hands. They even took his deliveries and assisted in fitting appliances. They contacted me and returned all my messages promptly, professionally and displaying more than appropriate levels of care. I always felt confident that he was being looked after and would have no hesitation in recommending their services. Thank you, guys.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Dear Graham, thank you for your wonderful feedback - your review has made our day! It's been a pleasure getting to know you and your dad over these past few years, and I know the care team will miss him dearly. Wishing you and the family all the very best.

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Review from John S (Son of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience

If you are looking for a care package for your loved ones then don’t look any further than Bluebird Care (Rushcliffe & Melton). Eight months ago we needed a care package for my Mum who was in the early stages of Dementia and just didn’t know where to start, so started trawling through reviews online.

Thankfully we came across Bluebird Care and they guided us through every step of the way, including any changes we encountered to ensure Mum’s safety and wellbeing. Without a doubt, the service we received at every level was exceptional. The quality of care my Mum received meant that she was able to continue to live at home, which was her wish. On a few occasions where she had a fall or was upset and confused the care staff comforted her and stayed with her beyond their agreed times until family were able to attend, we can’t thank them enough. Sadly my Mum passed away recently. Thank you to you all at Bluebird Care.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you for leaving a really thoughtful, positive review. The team here at Bluebird Care Rushcliffe & Melton is thrilled to hear such good feedback. It's been a pleasure getting to know you and caring for your lovely mum over these past 8 months. We hope you and your family are doing okay after this difficult past few weeks and wish you all the very best for the future.

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Review from M T (Son of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience

The quality of care provided to my mum has been consistently good and responsive to her changing needs. The team of carers are friendly and professional carrying out even the most personal tasks with compassion and respect for her dignity. There is no doubt that Mum would not have been able to continue

to live independently in her own home without the support offered by Bluebird carers. More recently Mum was taken ill and one of the care team made an unscheduled visit out-of-hours, to check back on her; following up on her intuition and showing a level of commitment above and beyond normal expectations. Overall based on our experiences I would thoroughly recommend Bluebird as a responsive, caring and thoroughly professional organisation.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you for your glowing feedback. It means a lot to us here at Bluebird Care and I'll be sure to pass on your kind comments to the team. We wish you and your mum all the very best.

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Review from Debbie F (Daughter of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience

Bluebird have looked after my mother for several years and I can honestly say that their continued, professional but personal care has been exceptional. Their priority to the care of my mum with respect and dignity is an example of how we can help our older generation keep their wishes and stay at home

when their health is not as it was.
The staff have always provided a high level of service and my mother had a close bond with many of them. Something we all hope for when putting the care of our loved ones in others' hands. As my mother's health deteriorated the carers continued to find ways to support her but, unfortunately, her medical needs means she has now had to move to a care home. I would wholeheartedly recommend Bluebird to anyone, they will work with you to understand individual needs and in the likely event that your needs change. You cannot ask for more. Thank you to all the staff and carers at Bluebird.

Reply from Peter Bryan, Care Manager at Bluebird Care Rushcliffe & Melton

Thank you for your wonderful feedback about the homecare services your mum received from us. It means a lot to the carers who continue to do their best during the most difficult of circumstances. It's been a pleasure getting to know you and your mum, and all the very best for the future.

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Meet the Team (4)

Andrew Bryan

Job Title: Director

Joined: 2014

Bluebird Care (Rushcliffe and Melton) is owned and managed by Andrew Bryan who is a FELLOW member of the Institute of Directors. Andrew has over 25 years’ experience in senior management roles and providing high-quality services to various customers throughout the Utilities and Financial sectors. Andrew moved away from corporate life to concentrate on doing something that would make a real, tangible difference to people’s lives. With a desire to run his own business that could have a positive impact on the community, Andrew joined the Bluebird Care national network in 2014 and opened Bluebird Care Rushcliffe & Melton.

Andrew is passionate about delivering high-quality care.

"Nowadays, it is commonplace for people to want to stay in the comfort of their own homes for as long as possible. Our personalised homecare service enables this to happen, and we are delighted to be able to offer the highest quality care to those in need within the Rushcliffe & Melton region every single day."

Peter Bryan

Job Title: Registered Care Manager

Joined: 2015

Peter more recently joined the family business as the registered care manager and is responsible for overseeing the efficient running of the business alongside Andrew. Peter has a clear vision for the service and embodies the Bluebird Care ethos, striving to deliver high-quality care, on time, every time. Peter has been the driving force behind many positive developments in our mission to craft an outstanding care service which revolutionises the way home care is delivered to the local people of our community. Peter has a well-established professional background in healthcare, having started out as a healthcare assistant (Queen’s Hospital Burton) whilst working towards his BSc (Honours) degree in Biomedical Science, and then specialising in Diabetic Retinopathy within the NHS (Queen’s Medical Centre Nottingham). Since moving into the domiciliary care sector, Peter has attained a Level 5 Diploma in Leadership for Health and Social Care and is now qualified to deliver training in Safeguarding, Basic Life Support and the UKHCA-approved Dementia Care programme.

Peter is dedicated to ensuring our service is Safe, Effective, Caring, Responsive, and Well-led.

"Here at Bluebird Care Rushcliffe and Melton, we like to think of ourselves as a strong family unit, working hard to make a positive difference to the local community, by providing excellent care and support by like-minded individuals. It has been and continues to be the most rewarding journey within my career to date. I am honoured to have the pleasure of meeting so many inspiring people who, with support from our devoted care team, can continue to lead full and enjoyable lives in the comfort of their own homes."

Helen Wilson

Job Title: Supervisor

Joined: 2014

Helen joined Bluebird Care Rushcliffe and Melton in its infancy and quickly instilled her own ethos of delivering exceptional care and support across the service, drawing upon a wealth of professional experience. Helen has enjoyed a prosperous career within the Health and Social Care sector spanning over 25 years. Having risen through the ranks, Helen started out as a care and support worker before being promoted to a senior carer, supervisor, and care manager. She is passionate about providing excellent customer service and creating a learning culture within the business that champions best practice and promotes an inclusive, friendly, and supportive atmosphere for staff and customers alike. Helen brings a myriad of knowledge and skills to the table, having attained her NVQ Level 5 Diploma in Management & Leadership and having worked with adults with challenging behaviour and learning disabilities over a culmination of 11 years. She is also integral to our in-house staff training programme, qualified to deliver training in Moving & Handling, Medication, Mental Capacity, and has an A1 Assessors Award.

Helen is committed to providing outstanding customer service.

"I joined Bluebird Care Rushcliffe and Melton shortly after it opened in 2014. The supervisor role was perfect as it utilises my wealth of experience in staff supervision, delivering training and monitoring the quality of service delivery. As soon as I joined this family-run franchise, I was made to feel part of the team and have always felt valued. I am passionate about empowering our customers and working in a person-centered manner. I also strive to ensure that all our care staff are trained to the highest standard so that they can deliver the highest quality of service to meet our customers’ needs."

Steph Bryan

Job Title: Coordinator

Joined: 2014

Steph has been with Bluebird Care Rushcliffe and Melton since its inception and has played an essential part in developing and growing the business. With a background in customer service, Steph has excelled in her role as coordinator by demonstrating that having a friendly, professional and honest approach are vital attributes required to establish a personable and trustworthy brand. Steph has a level 3 diploma in business administration and is experienced in the to-day-to running of the service, whether that be rota planning, providing emergency cover, or managing HR aspects of the business. Steph enjoys the variety and challenges her job role invites, and she feels privileged to have had the opportunity to be involved in the evolution of Bluebird Care Rushcliffe and Melton right from the very beginning. Recognising the crucial role technology plays in providing person-centred care, Steph injects youth, energy, and innovation that will help keep us at the forefront of the new digital age of home care.

Steph is determined to sustain and further-develop our excellent internal quality assurance processes.

"Having been a part of Bluebird Care Rushcliffe and Melton’s journey right from its humble beginnings, it fills me with great pride to have been involved in its growth over the years. Starting up a new business is never easy, but I am truly grateful to have had the opportunity to challenge myself and expand my knowledge in the domiciliary care sector. From handing out leaflets when we were first establishing ourselves, to now managing the care rosters, it is gratifying to feel that I have developed professionally and personally in tandem with the business. To embark on a career which centres on making a positive, visible difference to our customer’s lives is both rewarding and a genuine privilege."

Bluebird Care Rushcliffe & Melton

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Bluebird Care Rushcliffe & Melton Reviews (54)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

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Good

Awards / Recognitions (6)