What Type of Services does Home Instead (Liverpool South) offer?

Home Instead (Liverpool South) offers Home Care.

How many Carers does Home Instead (Liverpool South) employ?

Home Instead (Liverpool South) employs 50 carers.

Home Instead (Liverpool South), 9 Church Road, Wavertree, Liverpool, Merseyside L15 9EA

Review from Jan C (Son of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience

Home Instead have been supporting my Mum and Dad for a number of years now and they have been excellent. My parents are very independent and were reluctant to have help at all but struggling to keep up with household tasks. The service was initially just cleaning and keeping an eye on them as I live

some distance away. My mother had a prolonged stay in hospital in 2022. Home Instead provided daily care on her discharge which prevented any relapse and gave me reassurance. This was done at short notice. Support was stepped down as she improved and recently she has had cognitive decline which has meant she needs daily reminders about medication and this has been arranged within days.
Communication is excellent. My parents are shown respect by managers and support workers and we get a rota telling us who will be visiting and any changes.
It has given me peace of mind and enabled my parents to remain as independent as possible because they have a reliable compassionate safety net.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and detailed feedback. Providing care for your parents is our privilege. As you have found, we tailor our care service to individual needs, and this often requires some adjustment over a period of time. We aim to be adaptable to changing needs, and of course, we understand the importance of maintaining clear communication. Thank you again for your comments.

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Review from B S (Husband of Client) published on 20 August 2024
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Overall Experience

Although Home Instead address all the needs in their scope, this is reflected in the cost. It just depends on whether you feel your needs are worth the cost.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and feedback. We aim to provide an outstanding service to all our clients, which meets their specific and individual needs.

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Review from H B (Client) published on 15 August 2024
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Overall Experience

I find that all the girls are kind and pleasant, clean and well turned out and do what they can to help me get ready for my day. I have usually had my breakfast and am ready for a shower which they help me with, dressing and feet attended to. They will prepare lunch if needed and go shopping and are

willing to do anything I need without making me feel rushed. Sometimes they are the only person I will speak to until the evening. They will ring the doctor if needed.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and detailed feedback. It's our privilege to care for you and our Care Professionals will always do their very best to help you feel happy and supported living at home.

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Review from J B (Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience

Pleased with the service.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. We aim to deliver outstanding care to our clients and so we're delighted to hear you are pleased with our services.

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Review from Margaret D (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience

I have been having help for over a month now and I find it so helpful, I have come to really feel very cared for and find everything that is done for me is so good. I do feel so much better than I used to. The ladies are so caring and thoughtful, I can get some stuff done which I can no longer do.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. Our aim is to support with the key things you need help with, so that you're able to live comfortably at home. We're delighted that you feel very cared for, as we work hard to ensure your experience of Home Instead is a positive one. Thank you again for your feedback.

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Review from P R (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience

Excellent service. Very professional and caring staff. The office has also been very responsive and flexible as our needs have developed.
My dad has a wide range of needs and nothing has been too much trouble.

Reply from Mike Chalton, Franchise Owner at Home Instead (Liverpool South)

Thank you for your review. Our aim is to always provide excellent care to our clients, and we fully appreciate that individual needs change over time. Being flexible and responding to those needs is an essential part of our care, and so it's rewarding to hear your appreciation of that. Thank you for your feedback.

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Review from Rob W (Son of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience

Home Instead have been very good in providing personalised care and support to my mum since Febuary 2020. This has taken various different forms of care from companionship, helping with her meals and medication, assisting with her having a bath, taking her to afternoons at the local cafe, accompanying

her on a walk near her house etc. The staff are all very different with their own strengths and weaknesses and own special skills and seem to be very caring towards my mum.
I have also found the communication always very good between Home Instead and myself with a view to organising and managing my mum's care.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. The fundamental aim of what we do is to provide personalised quality care and so to hear your feedback is highly rewarding. Thank you for sharing.

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Review from L M (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience

I am so pleased I chose Home Instead for Mum. I know I can relax knowing that she is being cared for properly when I am not there. I love that everyone is so lovely and really do care about Mum, communication with the team is great I am always made aware of any concerns or if anything is needed. It's

a load off my mind that I don't need to worry about her.

Reply from Mike Chalton, Franchise Owner at Home Instead (Liverpool South)

Many thanks for your review. Caring for your mum is our privilege. We're also delighted that our services provide peace of mind for you too. We aim to be outstanding in every aspect of our care services, and effective communication is a key part of what we do. Thank you for your feedback.

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Review from Cheryl M (Friend of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience

I’m not one to normally write these things, but I feel compelled to write this as I feel Home Instead deserves recognition for everything they do, I feel like I have my friend back.
My friend's quality of life has improved since the care professionals started coming up with greater confidence and less

anxiety, therefore I can't recommend home instead highly enough. It's like receiving a visit from extended, unrelated family, she explains.
In our conversation today, she mentioned that Home Instead goes above and beyond in terms of the care they offer, from the office staff to the healthcare professionals. Additionally, even on short notice, they strive to modify the care they give.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and your positive feedback. We aim to provide outstanding care, which is highly person-centred. It's rewarding for us to hear that our Care Professionals have made such a positive difference in your friend's quality of life.

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Review from Rosemary T (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience

I can highly recommend Home Instead. The Caregivers to my elderly mum were kind, compassionate and caring and most importantly provided the care and support my mum needed in the final years of her life. I want to thank everyone who played a part in helping her in her last stages of life.
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in the office were always so very helpful and professional in providing the level of support mum needed. They were very flexible and the Caregivers went above and beyond everything I expected of them.
I have recommended Home Instead to friends and family if and when they have a family member who needs extra help, support and companionship in their home.

Reply from Jan Mitchell, Managing Director at Home Instead (Liverpool South)

Many thanks for your kind words. Your mum was much loved by all the staff who worked with her.

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Review from Joan M (Wife of Client) published on 27 October 2020
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Overall Experience

My husband was in the hospital for two weeks in August, then was discharged home for 6 weeks rehabilitation by a care agency, arranged through Social Services. The standard of personal care given by their caregivers was good but they did not encourage my husband to move independently. After 8 weeks

in bed, his muscles were very weak. Home Instead caregivers then returned - they have cared for my husband for 7 years. Within two weeks of their return, his muscle strength was improving because they gave him confidence and had the patience to allow him to do what he could still do although he is blind and has complex health needs. These needs are always managed to a high standard by the team of carers who come in pairs four times every day. The administrative and management teams have the same standards. We both appreciate this very much. Through their dedication, I am supported so that husband can be cared for in his own home and to date has not needed to become a resident in a care home.

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Review from Rebecca J (Granddaughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience

We have employed Home Instead Senior Care (Liverpool South) for a couple of years to provide home care for our grandmother who is living with Vascular Dementia. We have a small team of carers to provide a professional and consistent care package for our grandmother, and who she has got to know and trust

over this time period. Both the team of carers and the team in the office "behind the scenes" are fabulous!
The carers provide a professional service ensuring all the tasks on the care plan are completed to the highest standard, but not only that they do so with care and compassion. Nothing seems to be too much trouble, whether that's sitting and chatting, helping with personal care or spending time looking at old photo's or doing puzzles. The team in the office are equally brilliant as they organise last minute support when a washing machine engineer needs to visit with less than 24 hours notice or arranging to take our grandmother to the dentist for a check-up. And all this is done with a smile!

Reply from Jan Mitchell, Managing Director at Home Instead (Liverpool South)

Many thanks for your kind review. Your grandmother is a lovely lady and our CAREGivers always look forward to their visits with her.

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Review from Irene (Daughter of Client) published on 14 July 2020
Submitted via Website • Report

Overall Experience

The staff in the office and the carers who support my mum are professional and always keen to help my mum and give us advice when will ask for it. My mum was totally against having carers in her home and we hadn't had good experiences with 2 other agencies we had used, then a friend recommended Home

Instead. The difference was amazing, my mum soon accepted her carers and my mum now tells us, her friend is visiting if we phone when a carer is with her. At the beginning of lockdown, we found it difficult to get antibacterial wipes etc, one of my mum's carers brought her some. Before lockdown Home Instead had arranged and were taking my mum to social afternoons which she really enjoyed. I highly recommend Home Instead to anyone needing support in their home.

Reply from Jan, Managing Director at Home Instead (Liverpool South)

Many thanks for your kind words. The CAREGivers find it an absolute pleasure to care for your mum. We hope to resume the social afternoons as soon as we are able.

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Review from Hilary (Daughter of Client) published on 3 July 2020
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Overall Experience

My very elderly father is still able to live in his own home, as he wishes, with the help of the Home Helps who visit him 6 days a week. They keep his house clean and tidy but most of all they provide friendship and companionship as Dad is not very mobile and does not leave the house. He calls the carers

‘my friends’ and is always pleased to see them. They make his lunch and check that he is OK and provided for and have contacted the doctor when he was feeling unwell. I live some distance away and knowing that he receives such care makes me feel more confident in his well-being. The office staff too have also been very helpful and friendly and they keep me well informed. Thanks to you all!

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Review from Andy S (Son of Client) published on 16 January 2017
Submitted via Website • Report

Overall Experience

If Home Instead (Wavetree S Liverpool) featured on Trip Advisor it would, without doubt, feature as the top care provider in Liverpool.

Mum formally used Home Instead back in September, prior to being admitted to Hospital. On discharge last week Mum was offered a free 5-week care package from another

care provider.
After 2 days it was clear that the care offered was wholly inadequate. We recontacted Home Instead and the assistant care manager has coordinated, within a couple of days, a full care package and Mum is now back receiving the care she deserves. What greater testimony is there than people proffering to pay rather than get care for free.

The staff and care provided are outstanding with carers arriving on time, every time. This company provides a unique tailored service
which is flexible and accommodating.
I'm not looking forward to old age but when the time comes Home Instead will, without doubt, be my service provider.

Great Service!!!

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Review from I S (Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience

I've no complaints, caregivers come regularly and on time. I get a rota telling me who is going to come. I get on really well with the caregiver team, even though I am a Liverpudlian and a couple of the carers are Evertonians! We have a good chat.

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