Naidcare

4 Nelson Street, Southend-on-Sea SS1 1EF
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1.0 2 Reviews
  • Naidcare, Southend-on-Sea
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Care Provided by Naidcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Naid Care Ltd
  • Person in charge
  • Gloria Nwamka Ishola (Manager)
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Naidcare Reviews (2)

1.0

Naidcare has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Naidcare has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 2

Date Published

2
1
1
1
1

Review from B L (Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor. Left patients to hurt themselves and can hear from the bottom of the stairs then shouting at, laughing on their phone about it. Appalling and non-existent safe guarding with a lot of negativity. Certainly not professional and certainly not what anyone expected as 'care'. Probably the worst
place I have ever been.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennie A (Daughter of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible. They have only been caring for Mum for two weeks. Multiple times late for early care. An amazing array of excuses. No contact, no manager callbacks when asked. And have now been told haven't had a break in two years by a person in the office, and when I mentioned the two previous CQC reports,
she hung up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Naidcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Naidcare is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Naidcare is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Naidcare

What Type of Services does Naidcare offer?

Naidcare offers Home Care.

How many Carers does Naidcare employ?

Naidcare employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Naidcare to verify any information. View our terms and conditions. Naidcare has a Basic Service – more info.