Review from P M (Son of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience

I just wanted to say how very impressed we have been with the team at Good Oaks Homecare in Poole. The care and support they have given our mum over the last two years or so has been brilliant.
Every member who has attended to Mum have all been pleasant and professional.
In particular, I would like

to thank the staff from the office, the visiting carer who attended to Mum in the early stages and the visiting carer towards the end.
I would not hesitate in recommending Good Oaks to anyone who may need this type of care for one of their loved ones.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. We are delighted to hear that you felt this way about the care and support shown to your mum. It was a pleasure looking after her and I'll be sure to pass this feedback along to the team.

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Review from Susan S (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience

My parents have received amazing care from Good Oaks. Their carers were hardworking, and nothing was too much trouble. They treated my parents with the utmost respect and dignity when looking after their personal needs. They were like good friends, always going the extra mile to help them to live a

happy life in their own home. The communication with the family was very good too. We will miss them now my mum and dad are moving into long-term care!

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your really kind review, it was an absolute pleasure to care for your parents. I have passed this feedback along to the team.

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Review from N P (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience

The last two years have been very difficult for my mum and I, as she has had to adjust to the fact that she now needs to use care services. We still face challenges, but I would like to say that several of the Good Oaks carers have become like members of family - they really brighten my mum's day. One

staff member has to have special thanks, and I don't really know where to start when talking about her - she's amazing! She cares for my mum like she is family, and always goes over and above for her. This means a great deal both to myself and my mum, and I continue to be awestruck by her kindness. The same is true of another staff member, who my mum always reports goes above and beyond. Having to use care services is something that nobody really wants to have to do, but it is certainly made a lot easier, and nicer, when you have genuine, kind, caring people looking after your relatives. I'm very grateful to these two ladies in particular for their warmth, and for making my mum feel so comfortable and at ease.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. It is an absolute pleasure to help support your mum. We will pass on your feedback to the carers you mentioned, I know how much they enjoy visiting your mum.

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Review from K H (Son of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience

I have been very happy with the care provided by Good Oaks. My mother has enjoyed seeing her carers each day and they have been exceptionally kind and efficient. They always seemed to bring a smile to her face, even on the days that she didn't feel much like smiling at the start of a visit. If we had

not had the care provided by Good Oaks, my mother could not have continued living independently for so long and it is only because she has deteriorated to the extent that it is no longer safe for her to live in the community, that we have to bring this to an end. The administration and support from the office have also been excellent. If there is a problem, the response has always been 'let's see what we can do'. It has been a huge relief for me living over 200 miles away to know that she has had a cheerful face to see every day.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review. We very much enjoyed visiting your mother and I am glad that she found our visits helpful and enjoyable, and that we were able to provide you with some peace of mind too. I will pass on your feedback to the care team as well as the office team.

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Review from S H (Daughter of Client) published on 13 March 2022
Submitted via Website • Report

Overall Experience

My mother is one hundred years and six months old. She has always stated that she did not want to go into a home or have ‘strangers’ in her house. However, as she passed one hundred it was obvious, even to her, that she could not continue to live alone.
Good Oaks Home Care has provided two carers

so far (three weeks and two weeks). My mother has warmed to both ladies, their professional and caring manner is reassuring to her.
Physically she is stronger. After two years of near solitude (Covid conditions), she is now thriving with the company and regular hot meals.
It appears that Good Oaks Home Care endeavours to provide continuity of carers, which I believe is a big benefit to older people - less confusing and more comforting.
I have been very impressed with all the staff both admin and carers. It has certainly made my life easier knowing that Mum is safe and secure in her own home. Thank you, Good Oaks Home Care.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review of our service. It's fantastic to hear what a positive impact our carers have had on your mother; companionship and interaction (as well as hot meals!) are such an important part of what we do. We'll pass on your feedback to the carers involved. Thank you again.

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Review from C J (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Excellent service. The management and administrative staff do a really good job of trying to match the right carers with my parents. We have, for a considerable period of time now, settled into the same day carer for three weeks on, one week off, and two or three-night ‘wake’ carers who cover the night

sessions. It is obvious that the people who roster are trying to maintain the same people for continuity but always with an eye to making sure that they are a good match for my parents. The carers are magnificent and manage to blend professionalism with the kindness that is essential in these circumstances. They are experienced, capable, sensitive, kind and able to both understand and adapt to my parents. When I walk in and find my parents sitting on the sofa, happy, clean, well-fed, engaged in conversation and, above all, safe I then reflect on what a stunning service is being provided. The carers come across as people with a vocation to answer such a critical need in society.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind words, which we will pass on to the rest of the team. It is a real pleasure to help to support your parents at home; thank you also for everything you do for them; it is much appreciated.

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Review from Steven B (Son of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience

I would like to thank Good Oaks for their exemplary help with my father, they were able to give extra help at a phone calls notice and nothing was too much for them. Their professional help in the administration of medicines and logging on to my portal to see what the visit was like. Nothing was a problem

from making his specific breakfast and how he liked his tea. He was very happy with his team of carers. I would definitely recommend to friends who want extra help for their loved ones.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review; it's been a pleasure to support your father. We will pass on the feedback to the rest of the team!

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Review from S P (Niece of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience

My Aunt suffers from dementia and Good Oaks has been helping me to support this very special Aunt since June 2020. The carers have been totally trustworthy caring and reliable never missing a planned visit and always at short notice trying to give my Aunt an extra visit. At Christmas, she had to isolate

unexpectedly due to Covid testing and Good Oaks stepped in immediately to cover twice a day over that period and for which I will always be very grateful to them. We said goodbye to Good Oaks this week as my Aunt has now entered a care home for 24-hour care. Thanks Good Oaks, one and all and special thanks to those special carers that never let my Aunt down.

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Review from Phil S (Son of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience

The service and support my parents received over the last 12 months has been exemplary. Initially from the one hourly sessions throughout the week to help with cleaning, shopping, and companionship, to the overnight support and care that was required to monitor medication and 'just be there for them'.

The Staff built trust with my parents, allowing them to relax and not worry about the everyday tasks that were starting to become too much for them. The night cover was invaluable, allowing my parents to sleep without worry, they certainly became more relaxed knowing there was advice, support, and someone to call on if needed. I can't praise the ladies more highly. Knowing my parents had this support also allowed both my sister and myself to relax a little and not over worry about our parent's wellbeing. I would also like to mention the office staff. No issue seemed too great especially with the changes in cover that our parents required. To the Registered Manager and her team, many many thanks.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your very kind words - it's been an absolute pleasure supporting your parents and we're glad the service has allowed you to worry a little less. Thanks again for taking the time to review us, it's much appreciated; we will pass your feedback on to the rest of the team.

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Review from Andrew L (Son-in-law of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

My father-in-law is at home and capable of basic needs, but suffers from Dementia and blood pressure. After working with other care companies in the Poole area we approached Good Oaks in January 2021. I am so glad we did. Firstly I would like to say how professional they are and how all their staff

are extremely proactive in caring for my father-in-law. If I have a problem there is no "Oh I don't think we can do that" it is "Let's see what we can do". The duties include shopping, cooking, and collecting of meds from the chemist as well as general daycare. And if I can't get down to Poole (90 mins from me) they have indicated they will help with getting him to appointments. I would add that I find the staff of Good Oaks completely trustworthy and if any problem becomes apparent they contact me instantly. This really is a 5-star company.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review - it's an absolute pleasure to care for your father-in-law and I'm glad you're finding us a help. I've passed on your feedback to the rest of the team.

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Review from Jonathan T (Nephew of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience

The service the care team provides has been first class. Visits are 2 a day, the service includes 2 meals a day, tablet taking, personal care, light cleaning duties and shopping. The staff are all very friendly.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

We're delighted that you're finding the service first class; it's what we aim for! Thanks very much for writing a review; we will share this with the team.

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Review from Paul M (Power of Attorney of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience

My wife and I have Power of Attorney for a lady who is in her eighties and is suffering both physical and mental frailty. We live a long way from the lady’s home so we are not able to offer the level of care we would wish to. However, we have found the services of Good Oaks Home Care - Bournemouth,

Poole and Christchurch have provided the care we are not able to give. Their care has been personal, efficient, competent and compassionate. We have been very impressed with the willingness of the carers to go beyond the call of duty in seeking the welfare and well-being of their clients.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. We are delighted that you've found our service so helpful and efficient. We will pass on your feedback to the rest of the team!

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Review from P L (Daughter of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience

Reliable, friendly, professional carers who provide Mum with help, care and companionship. Consistently reliable and giving great peace of mind to both Mum and the family, knowing she is being looked after by such lovely people.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. We are delighted to be able to help and will pass on your feedback to the rest of the team.

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Review from Norma C (Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience

Extremely helpful and friendly staff.
Always willing and able to do whatever I need around the house. Including but not limited to helping me wash and dress, washing my hair, ironing and cleaning.
They also took me on outings before the covid-19 lockdown, pushing me around in a wheelchair.
I highly

recommend them.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review! We're really glad we've been able to help. I know our carers always look forward to seeing you. We'll pass on your feedback to them.

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Review from Jill B (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience

We have had live-in carers for both my parents and they have all been excellent. No matter how challenging things can be, they have all shown great patience, respect and understanding to my parents' needs. Nothing has been too much trouble and willingness to help in any way is always there. As a family,

we have witnessed deep compassion and meticulous care by all employees of Good Oaks and would have no hesitation in recommending them.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review - it means a lot to us. I am very glad we've been able to help. We will definitely pass your feedback on to the carers as well.

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Review from Ruth (Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I have been with Good Oaks for 3-years. They have been treating me with respect and dignity; they always respect my wishes and needs. I am happy and satisfied with the service. I feel safe and well cared for. I will highly recommend anyone who needs care.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review. We're glad to hear that you are happy with the service and feel well cared for by us. We will pass on your lovely review to the rest of the team.

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Review from Phillida L (Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I had been with a previous care company which was not quite right for me. Since being with Good Oaks, I have been extremely happy not only with the company but also with the level of care I receive from my live-in carer. We get on very well and I feel my carer understands my needs which allows me to

enjoy my independence whilst being able to continue to live in my home.

Reply from Jo Wood, Deputy Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review, and I'm very glad to hear that you've been so happy with the companionship and care provided by your live-in carer, who I know really enjoys her time with you too. We will pass on your feedback to the rest of the team.

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Review from James G (Son of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I was recommended Good Oaks Home Care by a friend working in the Care Sector when my Father’s previous package was ended with only a weeks notice!
The local office in Poole agreed to take over his home care very quickly, the transition between company’s was dealt with very efficiently.
Dad has received

a very caring and reliable service from the first day of being with Good Oaks, the carers are always professional and friendly and are happy do that bit more for Dad if and when needed.
I have always had great backup from the office staff, again always professional, polite and willing to advise on health and care matters. I especially like the online Care Information which gives me access to the Carer visit notes, which gives me peace of mind wherever I maybe.
Both Dad and I are delighted to recommend Gook Oaks, thank you for what you do!

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your very kind review. I'm glad we could help in short notice, and that you and your Dad are happy with the office and care teams' support. We'll pass on your review to the rest of the team.

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Review from A A (Daughter of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Good Oaks have been providing care since March 2019. They have provided a consistently high standard of care. They always respond quickly to queries and the care planners work hard to accommodate the needs of the individuals cared for. Staff always behave in a professional manner and are patient in

difficult circumstances. Staff are proactive and always offer to help with household tasks if time permits. Good Oaks provide online access to care notes for family members which is a great help.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you very much for your review, this is brilliant to hear. We will also pass on the feedback to our care team and care coordinators. Many thanks.

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Review from Neil S (Son of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience

This is the first time we have had carers for my 91-year-old father who has been very independent in spirit, if not in body lately. We were apprehensive about the change this new arrangement would have but we have been delighted with Good Oaks care. Key aspects that make me recommend them are the individualised

care plan, lots of good questions about lifestyle preferences made me feel my father was not just the sum of his medical conditions. Then the carers who came round were very sociable with him and very able to see that this was important. Lastly, as my fathers named carer I really appreciate the direct line I have through email to the coordinator. We can exchange important info this way on all matters. Highly recommend this service.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review, it's much appreciated. I'm very glad we've made a difference and are able to provide a responsive service. I'll pass on the feedback to our Coordinators as well who'll be delighted to hear it.

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GoodOaks Homecare - Bournemouth, Poole and Christchurch

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