GoodOaks Homecare - Bournemouth, Poole and Christchurch

Unit 2, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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9.8 52 Reviews
GoodOaks Homecare is a homecare provider that offers high-quality visiting and live-in care to individuals in their own homes. Their aim being to keep their clients living independently and comfortably at home for as long as possible.

The business is split across two areas of homecare, visiting and live-in care. Visiting care professionals can help with anything from a 30 minute daily visit to help with meal prep, to supporting individuals with complex conditions and needs.

Live-in care is designed around the client and means the care professional will stay with them in their own home. They will help to run their household, provide personal care, companionship and much more.

Each care plan is carefully tailored to the individual, encompassing their needs, likes and preferences. Care plans are regularly reviewed, adapted and monitored to evolve with their clients' needs.

GoodOaks have always understood that the only way to provide quality care to clients is to work with quality care professionals and to support them to do the best job they can.

Their care professionals are carefully selected and trained to give the highest level of care and support. This means that with GoodOaks, the care professional walking through the client's front door is properly trained, supported and valued. They can adapt to routines and provide the bespoke care that has been shaped together with their client and families.
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Care Provided by GoodOaks Homecare - Bournemouth, Poole and Christchurch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ben Ashton (Manager)

Funding & Fees Guide for GoodOaks Homecare - Bournemouth, Poole and Christchurch

  • Prices

  • Visiting care starts from £24.99 for 30 minutes
    Live-in care starts from £1484 per week

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Bournemouth, Poole and Christchurch Reviews (52)

Total of 52, showing 41-52
9.8

GoodOaks Homecare - Bournemouth, Poole and Christchurch has a Review Score of 9.8 (9.779) out of 10, based on 19 reviews in the last 2 years. Over all time GoodOaks Homecare - Bournemouth, Poole and Christchurch has 52 reviews.

Overall Experience

  • 43
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Date Published

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Review from Neil S (Son of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have had carers for my 91-year-old father who has been very independent in spirit, if not in body lately. We were apprehensive about the change this new arrangement would have but we have been delighted with Good Oaks care. Key aspects that make me recommend them are the individualised
care plan, lots of good questions about lifestyle preferences made me feel my father was not just the sum of his medical conditions. Then the carers who came round were very sociable with him and very able to see that this was important. Lastly, as my fathers named carer I really appreciate the direct line I have through email to the coordinator. We can exchange important info this way on all matters. Highly recommend this service.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review, it's much appreciated. I'm very glad we've made a difference and are able to provide a responsive service. I'll pass on the feedback to our Coordinators as well who'll be delighted to hear it.


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Review from Anne (Daughter-in-law of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been having carers now for quite a few months and she finds the staff excellent. She was always reluctant to have anyone coming into her home but now she finds she couldn’t be without them. They are very caring and attentive and mostly she finds good company for the time they are
there. We would certainly recommend them to anyone. Excellent service.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review, it has been a real pleasure to support your mother-in-law and I'm glad she has come round to our visits. We will pass on your feedback to our care team as well. Many thanks.


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Review from Sonja M (Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Goodoaks for 5 years, in this time I have been extremely happy with the care I receive. The carers show compassion and they treat me with respect and dignity. The carers receive outstanding training and the office team are very friendly when I phone them. I can honestly
say they all cheer my day up. It's the best care company I have ever used.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Hi Sonja, thanks so much for your review. It's an absolute pleasure for us to visit, and I know you often cheer up our carers' day too. Thanks again and see you soon.


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Review from Tina P (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend this care service enough, they are very kind and caring people who maintain a high standard of care, my dad loved the girls who came to look after him, they were always happy and smiling and made him very comfortable, which in turn made us feel happy. They always maintained his dignity
and nothing was to much trouble for them I would not hesitate to use this company again.

Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Dear Tina, thank you so much for your kind review, it's an absolute pleasure. We will pass on your feedback to the rest of the team as well. Many thanks.


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Review from Nicola (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to arrange a live in carer at very short notice and Good Oaks were able to find a carer who could start the next day. The carer is fantastic and she and my mum are having a lot of fun together. She is helping my mum rediscover her joy of cooking and playing board games. She is also very vigilant
about keeping mum safe. I am so relieved knowing mum is in such good hands.

Reply from Jo Wood, Deputy Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Dear Nicola, thank you so much for your very kind review. It has been an absolute pleasure to help your mum, and I know her carer is really enjoying the placement as well. We will definitely share your feedback with her. Many thanks.


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Review from C S (Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from P B (Wife of Client) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the consistent, excellent care provided by Good Oaks staff. They were well trained, always followed hygiene procedure correctly and were efficient and good-natured. Added to this, their caring and concern were impressive. Nothing was too much trouble and they always showed my husband
respect and respected his dignity. First-class!

Reply from Ben Ashton at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your very kind review. It was a pleasure to look after your husband at home, and I will pass on your feedback to the carers who visited you.


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Review from Trevor B (Son of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the Good Oaks Home Care carers to be very professional and kind, treating our mother with dignity and respect. Often they went beyond what we imagined to be their normal duties.

Reply from Ben Ashton at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for taking the time to review us, we greatly appreciate your positive feedback. We are delighted that we are able to provide a high quality of care. We'll pass on your feedback to our care team. Many thanks from all at Good Oaks.


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Review from Patricia S (Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives me great pleasure to submit a review on the excellent care agency, Good Oaks Home Care. I have been most impressed with their carers, who are honest, compassionate and conscientious. They also manage to keep to the times stated on their programmes, despite traffic build-up and roadworks.
They
also offer advice on how certain ongoing situations could be improved where possible.
It has also been my experience that the office staff are most helpful with any concerns that may arise.

Reply from Ben Ashton at GoodOaks Homecare - Bournemouth, Poole and Christchurch

It is an absolute pleasure to support you at home; thank you for your very kind review, it is much appreciated. We'll pass on your feedback to our care team as well.


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Review from H P (Client) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been very good - time keeping and efficient with my needs.

Reply from Ben Ashton at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your very kind review, it is much appreciated, and we're delighted that you have had a good experience with us. We'll pass this on to the rest of the team.


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Review from Jean D (Client) assisted by family/friend published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found them very helpful, optimistic and well-meaning.

Reply from Ben Ashton at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review - I'm glad you found us so helpful. Do let us know if there's anything else we can do!


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Review from B.B (Wife of Client) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Oaks have been visiting me and my husband for over two years now and I have always been so impressed by their carers. They are professional, courteous and I have a small team of them that I see regularly. The office staff are friendly and let me know if there are any changes and they get back to
me quickly if I have any questions. Thank you Good Oaks!

Reply from Ben Ashton at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your kind review, we will pass this on to the team. We're delighted we can continue to support you and your husband at home, and will endeavour to keep up the good work!


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Current Review Score: 9.8 (9.779)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is calculated as follows: ( (91 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 113 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

2023 Leaders In Care Awards - Innovation in Home Care

Recipient: GoodOaks Homecare - Bournemouth, Poole and Christchurch

Date: Thursday 12 Oct 2023 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: GoodOaks Homecare

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: GoodOaks Homecare

Date: Thursday 31 Mar 2022 More details

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Meet the Team (6)

Rachael

Rachael Dormer

Job Title: Home Care Manager

Joined: 2022

I have been working in social care for 33 years, in my role I support the team both for live-in and visiting services. I also need to ensure that our team is meeting the standards of CQC that we are delivering the best care and that all care needs are met on a day-to-day base.

Prior to working with GoodOaks, I was overseeing supported living services in Sherborne for adults with complex behaviour and I also set up a community support service for adults with Asperger's Syndrome in my previous role.

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Tina

Tina Cobb

Job Title: Live-in Care Manager

I previously worked as a carer for GoodOaks before joining the office team as the Live-in Care Coordinator and have recently been promoted to Manager. I love working in the care industry and it's lovely to know that you're helping someone stay in their own home for as long as possible.

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Lili

Lili Wyeth

Job Title: Client Liaison

I have been in the care industry for many years, working as a carer in a day centre and then moving to a residential home where I worked my way up to becoming the Manager. I was previously a Team Leader at GoodOaks before becoming an administrator at the Bournemouth and Poole office with a recent promotion to Client Liaison. I love working in care, supporting people and helping them achieve their goals.

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Jacqui

Jacqui Roe

Job Title: Recruitment and Onboarding Coordinator

Joined: 2023

Working closely with the branch team, Jacqui will be the face of recruitment for GoodOaks. Sourcing candidates, holding initial interviews and general recruitment administration.

Rumbi

Rumbi Mhunduru

Job Title: Secretary

Joined: 2023

Having previously worked as a Live-in Care professional for GoodOaks I was excited to join the office team to support the function of the office on a day-to-day basis. I really enjoy working in the care sector and I'm excited to get to know the teams, clients and their families.

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Lorraine

Lorraine Hunt

Job Title: Leaning and Development Manager

Joined: 2021

Lorraine has many years of training experience working in different industries including homelessness, mental health, domestic abuse, colleges and universities, learning disabilities, primary and acute care as well as solicitors and manufacturing. Originally from Essex, Lorraine moved to Bournemouth in 2001.
Lorraine's passion is delivering training and development to employees and managers, focusing on ensuring all partners, carers and support staff both new and existing are trained to the highest standards and continue to develop their knowledge, skills and experience.
Lorraine's personal mission is to make sure everyone feels fully supported and confident in the training they receive and wants people to feel they are able to approach her to discuss their training needs or development.
Lorraine lives in Charminster and enjoys Ceroc and line dancing and has been known to get her craft materials out quite regularly.

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