Bluebird Care Northumberland South

30 Apex Business Village, Annitsford, Cramlington NE23 7BF
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9.7 89 Reviews
  • Bluebird Care Northumberland South, Cramlington
Bluebird Care Northumberland South is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Northumberland South offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.   

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages, tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own homes.

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Care Provided by Bluebird Care Northumberland South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Fender (Manager)

Bluebird Care Northumberland South Reviews (89)

Total of 89, showing 1-20
9.7

Bluebird Care Northumberland South has a Review Score of 9.7 (9.697) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Northumberland South has 89 reviews.

Overall Experience

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Date Published

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Review from Caroline B (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so delighted with Bluebird - in every respect. they have surpassed our expectations. The carers are all super, so cheerful and supportive, whatever the task in hand, and the manager manages everything so efficiently. My dad didn't want carers but it was a necessity. Now he says 'what a
lovely group of people they are', and he looks forward to them coming. Bluebird have been brilliant for my dad, I can't recommend them highly enough.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks so much for the 5 star review Caroline! We are glad your dad is happy with his care he receives


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Review from A B (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have appreciated all the carers I have had and the help from all the staff. Alway helpful & with a sense of humour. My special ones are two carers, in particular, I would be lost without them, the office are always very helpful too. Please let me know when your next charity run is cos I'd like to support
it.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks so much for the lovely review we will make sure to pass the kind words onto your carers and the office staff


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Review from John H (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an accident I have found my Bluebird Care visits most helpful. For 8 weeks my regular carer assisted with tasks my temporary disability prevented me from doing. She did a great job providing support and encouragement at this difficult time. Since then she has offered cheerful companionship
as I returned to "normal".
Another impressive aspect of Bluebird is the way changes to regular care arrangements are handled. Communication is always friendly and efficient.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks for the review John! Glad to see the care we provide is helping you get back to your normal day to day activities


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Review from E S (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Its good to see friendly cheerful carers twice a day. Difficult tasks are fullfilled.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Appreciate the kind review, we will make sure to pass this onto the carers who attend


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Review from Elizabeth F (Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every member of staff whom I've spoken to enjoys working for Bluebird which speaks volumes to me. If management treat staff with respect and courtesy of course staff treats clients in the same way. Contact with office: again we (clients) are treated very well.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks so much for the lovely review Elizabeth! It is massively appreciated


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Review from Rupamala T (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very good in the care they give according to my care plan. My care is useful and keeps my anxiety and stress level down.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Appreciate the kind review, we will make sure to pass the message on to the carers who attend yourself.


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Review from S B (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Bluebird Care. All of our carers are efficient and friendly.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks for the kind words! It is massively appreciated.


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Review from Neil W (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly delighted with the experience from every single person within Bluebird Care, from the management level to all of the carers. From day one I have been treated with the utmost courtesy, dignity and respect. I have no concern whatsoever with the care that I have been receiving from Bluebird
Care and hope that this excellent level of care continues in the future, which I am certain it will. Extremely satisfied.

Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks so much for the lovely review, it is greatly appreciated.


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Review from Val W (Daughter of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you for the care given to Mum over the past year. Her carer has been wonderful and we can’t thank her enough for her kindness and understanding and how much it helped both Mum and ourselves. Thank you.

Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Thanks so much for the lovely review, we will make sure to pass the message on to the relevant carers that visited Mum.


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Review from Nadeem A (Son of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam receives three calls per day from Bluebird Care. Her continuity of care is excellent. We leave notes for the Bluebird Care staff to read and they follow them without any problems. Cooking, cleaning and medication prompts amongst other tasks are carried out on all visits without issue.
Feedback
from my mam and I is that we wished that we had Bluebird Care in from the start. We would recommend Bluebird Care 100%.

Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Thanks for the lovely review, we will make sure to pass the message onto all the carers that visit your mam.


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Review from Christina F (Client) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've no complaints at all. Every member of staff who has been in my property has gone above their duty in many ways. Nothing is a bother to them.

Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Thanks so much for the kind words Christina, it is greatly appreciated.


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Review from Clare Darley T (Daughter of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support our “Bluebird girls” provide is life-changing. Care is wholly client-centric. During enabling time Mam chooses what she does and where she goes, she chooses her own meals each day allowing Mam to maintain her independence. They ensure she takes her medication, is fed, watered and
safe in her own home. There are never any surprise visitors for Mam, she met the team before they started and any new team members come with someone Mam already knows first, which is really important as Mam suffers with Vascular Dementia and Alzheimer’s. They have also left photos of the team so that she can see and recognise them. Communication is excellent, not just with us, but among the team too which ensures a real continuity of care. I cannot speak highly enough of the Bluebird team. They have changed our lives for the better and their care will allow Mam to remain safely in her own home for much longer than she would without them.

Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Hi Clare, thanks so much for taking the time on leaving us such a glowing review. We will make sure to pass this review on to the carers that visit Mum.


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Review from D R (Daughter of Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Bluebird Care previously, they were first choice when we needed respite cover so we could go on holiday. All agreed really quickly. Rang me before I went on holiday to confirm requirements. Everything went smoothly and they attended daily for washing and dressing. Would definitely recommend
to others. Staff really friendly and supportive.

Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Thanks for the lovely review, much appreciated.


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Review from Sara B (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider; friendly, helpful staff and management. My mum is very happy to be a client of Bluebird and their service provides me with reassurance that my mum's needs are being met. On the occasions that I have needed to speak to the manager, she has always been 100% helpful and gone out
of her way to best incorporate whatever the request has been. Five stars from myself, my husband and my mum too.

Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Thanks so much for this lovely review, it is greatly appreciated.


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Review from Beverley S (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say Bluebird Care are so helpful, understanding and all the carers are very caring and supportive. My Mam really looks forward to her calls from you all. Excellent service from you all, well done.

Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Hello, thanks for taking the time on giving us such a great review. Many thanks.


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Review from Kenneth O (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care management and friendly approach is 2nd to none.
Highly recommend.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks for your 5-star review, Kenneth. I’m glad to see you are very pleased with the service that we provide.


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Review from Patricia D (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, caring staff.

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Review from H C (Daughter of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died recently and our Bluebird carers (2 in particular) couldn't have done more to comfort and care for my mother. She is disabled and not able to walk so rarely leaves the flat where she lives. Their care and support mean everything to her during this difficult time. As well as the carers
who are wonderful I'd also like to make a shout out to their manager who is always available to help and to help solve problems where she can.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Thank you for the amazing review. Our team takes pride in providing an excellent customer experience and keeping people safe and happy in their home and we're glad you feel we do this well!


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Review from I C (Daughter of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carers are absolutely wonderful, words cannot do justice to their care, professionalism and the extremely high standards they always work to.
All the other cares who care for my mum have also been very good. Bluebird carers have literally been a lifesaver.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hi, we love receiving a high rating, and appreciate your positive review!
I will pass your positive comments on to the staff involved If we can be any help in the future let us know.


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Review from A S (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all aspects of my care very adequate. The staff and management are very accommodating. A little more flexibility in some areas would be appreciated e.g letter posting. I find both staff and management obliging and flexible within the agreed terms.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Bluebird Care Northumberland South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Bluebird Care Northumberland South is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 76 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Northumberland South is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Wah

Wah Akram

Job Title: Owner

Bluebird Care Northumberland South is led by Wah Akram. Wah started delivering homecare in Northumberland South to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Wah’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.


I have lived and worked in the area all my life, gaining almost 20 years experience at all levels of customer care.


I decided to move into the care sector as I want to make a real difference to the lives of the people living in the community. Bluebird Care was the obvious choice for my business as I believe passionately in our mantra ‘a good old fashioned service'. When considering a care provider for my own loved ones, I would expect nothing short of the level of care which I would provide myself. Here at Bluebird Care we aim to deliver exactly that.


So how do I plan to ensure this? In the first instance by only recruiting carers and office staff who share the same ethos as Bluebird Care, and then providing excellent training and support. Staff retention, enabling continuity of care, is key for any care provider. This can only be achieved by a team, working in an excellent environment, where every member is encouraged to continually strive to be the very best at what they do.


Susan

Susan Fender

Job Title: Executive Care Manager

I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high-quality care, with a person-centred approach, to meet the needs of all of our customers.

I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.


I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.

In my spare time, I enjoy spending time with my family and grandchildren.


April

April Curran

Job Title: Care Coordinator

I started caring from a young age for my grandparents, and I knew it was something I’d like to do as a career. I started my caring career when I was 18 working as a care worker out in the community. After a few years, I decided I would like to be based in the office. Since starting at Bluebird it has been a real challenge going from a carer to a care coordinator, but it was one of the best decisions I have made.


Outside of work, I spend my time with my son and family.


Callum

Callum Hunter

Job Title: Finance & Office Administrator

I started employment at Bluebird Care wanting a change in careers from my previous employment, the opportunity to work in an office and expand my knowledge in finance and administrational tasks was something that interested me.


From my time at Bluebird Care, I have completed Levels 2 & 3 in Business Administration. I would say I have a good connection with all staff and customers as I am often the first point of contact for anyone wanting to contact or visit the office.


I have also picked up a lot of different responsibilities from my time at Bluebird Care, this includes Invoicing, Payroll, Recruitment & keeping on top of our Social Media accounts and many more responsibilities.


Outside of work I like to socialise with my friends & family, I also like to watch & play football as much as possible.


Frequently Asked Questions about Bluebird Care Northumberland South

What Type of Services does Bluebird Care Northumberland South offer?

Bluebird Care Northumberland South offers Home Care.

How many Carers does Bluebird Care Northumberland South employ?

Bluebird Care Northumberland South employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Northumberland South to verify any information. View our terms and conditions. Bluebird Care Northumberland South has a Platinum Service – more info.