Bluebird Care Northumberland South

30 Apex Business Village, Annitsford, Cramlington NE23 7BF
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9.7 91 Reviews
Bluebird Care Northumberland South is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Northumberland South offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.   

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages, tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own homes.
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Care Provided by Bluebird Care Northumberland South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Fender (Manager)

Bluebird Care Northumberland South Reviews (91)

Total of 91, showing 21-40
9.7

Bluebird Care Northumberland South has a Review Score of 9.7 (9.707) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Northumberland South has 91 reviews.

Overall Experience

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Date Published

91
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Review from I C (Daughter of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carers are absolutely wonderful, words cannot do justice to their care, professionalism and the extremely high standards they always work to.
All the other cares who care for my mum have also been very good. Bluebird carers have literally been a lifesaver.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hi, we love receiving a high rating, and appreciate your positive review!
I will pass your positive comments on to the staff involved If we can be any help in the future let us know.


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Review from A S (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all aspects of my care very adequate. The staff and management are very accommodating. A little more flexibility in some areas would be appreciated e.g letter posting. I find both staff and management obliging and flexible within the agreed terms.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!


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Review from G D (Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two main carers and both of them are very good. On-time unless traffic holds them up and always ready to chat.
Make sure I'm comfortable before they go and willing to do extra if needed so I'm ready to face the day.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Many thanks


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Review from D W (Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Completely satisfied with the majority of carers. Obviously newly trained take time to settle in. Mostly all arrive at the time scheduled. Have requested extra care at times and management have been helpful in this respect.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hello, thank you for taking the time to post your review! Reviews are very important to us and we really appreciate them!
Kind regards and thank you for the amazing review.


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Review from N S (Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service required is reliable and excellent. Friendship with regular staff developed slowly and is appreciated.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hi, thanks for your great review! If there is anything else we can do for you, please don't hesitate to let us know.
Many thanks


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Review from L B (Daughter of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that is being provided to both my mam and dad. This is a very stressful time for the family and it gives us peace of mind to know mam and dad are getting the care they need from Bluebird Care.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hello, thank you for giving such a high star rating! Thanks again and take care!


Thank you for the amazing review.


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Review from A B (Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and efficient.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!


If we can be of any help in the future let us know.


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Review from G M (Daughter of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam finds the staff helpful and pleasant. Interested in her and looks forward to them coming.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Your great rating means a lot to us, and we appreciate you taking the time to leave us this review! Take care!


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Review from D P (Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have been missing taking my daily medication rather frequently. I, therefore, turned to Bluebird Care for help. The care I have received has been very good and has certainly ensured that medication is taken as instructed. It has been good having such excellent carers calling with a smile on their
faces and a cheery word.
One thing I have appreciated has been the willingness and its service to be flexible.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

Your great rating means a lot to us, and we appreciate you taking the time to leave us this review! Take care!


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Review from Cameron B (Wife of Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South

We always appreciate positive reviews! Thank you!
If we can be of any help in the future let us know.
Kind regards


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Review from John H (Son of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the last 2 years, our mother has received an excellent, consistent standard of care from Bluebird. This has been delivered with compassion, allowing her to feel treasured.
The staff have arrived punctually, provided personal care, cooked for her, managed the kitchen and left the house tidy.
Meanwhile, they have carried out a host of other jobs, all within a limited time slot. But it is the dignity with which they’ve treated our mother that has made the difference, regarding her as an individual and adapting to her ways. As a result she, in turn, has regarded many of her carers as her friends, developing mutual respect.
We have found it very easy to communicate with Bluebird. In recent weeks, her medicines and care regime have needed regular review at a time of failing strength. Bluebird themselves have often suggested ways to work around the challenges, with the result that our mother has been able to stay at home as long as possible.
We rate Bluebird very highly.

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Review from Carol G (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father currently receives care from Bluebird. I can confidentially state that he is in good hands. They have displayed care, patience and compassion with him over the last few months. His health has recently deteriorated, however, they continue to display a professional manner and deliver a high
standard of care. They have continued to encourage him to eat and drink and on the occasions when he has been unwell, have taken the timely and appropriate action to call medical assistance. There have been occasions when the carers have gone over and above what is expected and I truly believe that they have my fathers wellbeing at heart.


I would not hesitate in recommending Bluebird Care to anyone needing home care.


Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Carol.
What a lovely review. I am so glad we have been able to assist your father.
I will ensure the care team are informed about your kind words.


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Review from D H (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and dad had amazing care throughout the pandemic. Professional, kind and caring staff. They have been wonderful with dad at this tricky time for us. It is difficult for dad after relying heavily on my mum.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

We really appreciate you leaving us a review.
I am glad we can provide a service that suits your parent's needs. I will pass on your comments to the team of care assistants involved in this care package.


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Review from H M (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable service. Caring carers who offer a good service. Punctual and friendly. My mum enjoys the visits and they suit her needs.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks for taking the time to leave us a review. It is always appreciated to receive kind words about the service we provide.


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Review from Clare A (Daughter-in-law of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been looking after my father-in-law for over 12 months and we are very satisfied with the care and service he is receiving.
The carers are very friendly and diligent in their duties, and any issues that occur are dealt with very quickly by the manager, communicated to the team, and solutions
quickly put in place.
The admin team keep us up to date with any changes to the schedule and are happy to help with any changes required.
When we have needed additional hours for Dad’s care the team have been very accommodating in putting this in place quickly.
We would not hesitate to recommend the service.
Thank you to everyone involved.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Clare,
Thanks for leaving us a great review regarding your father-in-law's care. I am glad we have been able to help.
I will pass on your comments to everyone involved in this care package.


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Review from Elaine H (Daughter of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, cheerful, courteous and look after my mum very well. All of them are competent, gentle and concerned that my mum has the best care possible. Any concerns are communicated quickly and efficiently.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thank you Elaine for taking your time to leave us a review. I will pass on your kind words to the staff involved in your mum's care.


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Review from Harriet D (Daughter-in-law of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rang Bluebird Care Northumberland South for care out of desperation on a bank holiday weekend and was spoken to by a charming woman who told me that the care manager would ring the following morning. On the dot the following morning she rang and was extremely helpful and so very kind. I knew straight
away that this was going to work. In all the time they looked after my mother in law, they were tireless in their superb handling of her. She is a very determined and independent woman who flatly refuses any help. However, they managed to get her eating out of their hands and went endlessly to great lengths to gain her trust in them. A handful of the carers became very good friends to her and she really loved their visits. They also went above and beyond their care of duty and did so many helpful things for both her and us. I would strongly recommend this company to anyone.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks very much, Harriet, for taking the time to give us a 5-star review. I will pass this on to everyone involved in your mother-in-law's care, as they will appreciate your kind words.


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Review from Valerie S (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her care team supported my mum during her move and settlement into her new home. They have all shown both care and compassion towards her many needs and the manager has also been a great support to me during this time, in work hours and after hours, so a big thank you. Although my Mum
only required their care for a short time, unfortunately, she really appreciated the carers' kindness, when dealing with her. I would have no hesitation in recommending Bluebird to anyone in the future.

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Review from B D (Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely time. Nice people.

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Review from H H (Daughter of Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are pleasant and helpful. The service is excellent and gives me reassurance that my mother is in safe hands.

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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Bluebird Care Northumberland South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Bluebird Care Northumberland South is calculated as follows: ( (61 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Northumberland South is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

Top 20 Home Care Providers North East England 2022

Recipient: Bluebird Care Northumberland South

Date: Thursday 31 Mar 2022 More details

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Meet the Team (4)

Wah

Wah Akram

Job Title: Owner

Bluebird Care Northumberland South is led by Wah Akram. Wah started delivering homecare in Northumberland South to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Wah’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

I have lived and worked in the area all my life, gaining almost 20 years experience at all levels of customer care.

I decided to move into the care sector as I want to make a real difference to the lives of the people living in the community. Bluebird Care was the obvious choice for my business as I believe passionately in our mantra ‘a good old fashioned service'. When considering a care provider for my own loved ones, I would expect nothing short of the level of care which I would provide myself. Here at Bluebird Care we aim to deliver exactly that.

So how do I plan to ensure this? In the first instance by only recruiting carers and office staff who share the same ethos as Bluebird Care, and then providing excellent training and support. Staff retention, enabling continuity of care, is key for any care provider. This can only be achieved by a team, working in an excellent environment, where every member is encouraged to continually strive to be the very best at what they do.

... Read more
Susan

Susan Fender

Job Title: Executive Care Manager

I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high-quality care, with a person-centred approach, to meet the needs of all of our customers.

I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.

I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.

In my spare time, I enjoy spending time with my family and grandchildren.

... Read more
April

April Curran

Job Title: Care Coordinator

I started caring from a young age for my grandparents, and I knew it was something I’d like to do as a career. I started my caring career when I was 18 working as a care worker out in the community. After a few years, I decided I would like to be based in the office. Since starting at Bluebird it has been a real challenge going from a carer to a care coordinator, but it was one of the best decisions I have made.

Outside of work, I spend my time with my son and family.

... Read more
Callum

Callum Hunter

Job Title: Finance & Office Administrator

I started employment at Bluebird Care wanting a change in careers from my previous employment, the opportunity to work in an office and expand my knowledge in finance and administrational tasks was something that interested me.

From my time at Bluebird Care, I have completed Levels 2 & 3 in Business Administration. I would say I have a good connection with all staff and customers as I am often the first point of contact for anyone wanting to contact or visit the office.

I have also picked up a lot of different responsibilities from my time at Bluebird Care, this includes Invoicing, Payroll, Recruitment & keeping on top of our Social Media accounts and many more responsibilities.

Outside of work I like to socialise with my friends & family, I also like to watch & play football as much as possible.

... Read more

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