Bluebird Care Northumberland South

30 Apex Business Village, Annitsford, Cramlington NE23 7BF
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9.7 89 Reviews
  • Bluebird Care Northumberland South, Cramlington
Bluebird Care Northumberland South is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Northumberland South offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.   

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages, tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own homes.

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Care Provided by Bluebird Care Northumberland South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Fender (Manager)

Bluebird Care Northumberland South Reviews (89)

Total of 89, showing 41-60
9.7

Bluebird Care Northumberland South has a Review Score of 9.7 (9.697) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Northumberland South has 89 reviews.

Overall Experience

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  • 26
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Date Published

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76

Review from R H (Client) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very sociable afternoon, enjoyed every moment.

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Review from Frederick S (Client) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service.

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Review from David M (Client) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a good day. Need to do this every week. The carers are very good. I do miss one member of staff in particular.

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Review from J D (Daughter of Client) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The people that support my father appear to be dedicated and he has developed a good relationship with all of them. He says "male carers need to go on a bed-making course" haha. Any issues that have arisen have been quickly resolved by the manager who has presented as helpful and understanding.

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Review from C D (Husband of Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy.

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Review from A B (Daughter of Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with overall care, very reliable.

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Review from F R (Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service I have had from Bluebird. Nothing is too much trouble for our 'ladies', especially cookers!

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Review from M L (Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with the help I receive and if I needed more help, then it would be available to me.

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Review from D R (Daughter of Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Bluebird Care. The staff are all lovely and look after my Mum so well. The communication is excellent and everything is logged professionally. I would definitely recommend Bluebird.

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Review from L B (Daughter of Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all-round service. Dad enjoys the variety of carers that come to assist him.

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Review from J H (Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very competent and friendly.

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Review from K W (Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice girls, good company.

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Review from M R (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I are happy with the help provided for my mother - 1 hour, twice per week. They have also been very good in signposting to other help needed from eg. occupational therapists/physiotherapists. Bluebird was initially contacted due to being the care provider used by friends of the family.

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Review from A H (Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of my care is excellent the carers I have are all lovely.

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Review from Robert S (Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came out of short term hospital care on Friday 4th Jan. I had no hesitation in signing up to Bluebird Care (Northumberland South) and I was even more impressed when meeting the carers. I am so happy with my carer as I knew my life would change dramatically. Living alone for thirty odd years, I wasn't
sure how things would turn out but now I look forward to them coming. I've only been with them a very short time, but I am convinced I won't regret being with Bluebird Care (Northumberland South).

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Review from F W (Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been very caring and efficient.

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Review from Helen E (Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that have come to see my husband have been very caring and understanding of his condition. Always very cheery and a kind word to say. Nobody could ask for more.

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Review from P B (Wife of Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care provided. The carers are always cheerful and helpful and attend to the client's needs in a professional and friendly way.

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Review from M C (Daughter of Client) assisted by family/friend published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very friendly and are always willing to help.

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Review from H D (Daughter of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the support my mother receives, it meets her needs exactly at the moment to allow her independence. Thank you for all you do.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Bluebird Care Northumberland South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Bluebird Care Northumberland South is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 76 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Northumberland South is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Wah

Wah Akram

Job Title: Owner

Bluebird Care Northumberland South is led by Wah Akram. Wah started delivering homecare in Northumberland South to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Wah’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.


I have lived and worked in the area all my life, gaining almost 20 years experience at all levels of customer care.


I decided to move into the care sector as I want to make a real difference to the lives of the people living in the community. Bluebird Care was the obvious choice for my business as I believe passionately in our mantra ‘a good old fashioned service'. When considering a care provider for my own loved ones, I would expect nothing short of the level of care which I would provide myself. Here at Bluebird Care we aim to deliver exactly that.


So how do I plan to ensure this? In the first instance by only recruiting carers and office staff who share the same ethos as Bluebird Care, and then providing excellent training and support. Staff retention, enabling continuity of care, is key for any care provider. This can only be achieved by a team, working in an excellent environment, where every member is encouraged to continually strive to be the very best at what they do.


Susan

Susan Fender

Job Title: Executive Care Manager

I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high-quality care, with a person-centred approach, to meet the needs of all of our customers.

I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.


I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.

In my spare time, I enjoy spending time with my family and grandchildren.


April

April Curran

Job Title: Care Coordinator

I started caring from a young age for my grandparents, and I knew it was something I’d like to do as a career. I started my caring career when I was 18 working as a care worker out in the community. After a few years, I decided I would like to be based in the office. Since starting at Bluebird it has been a real challenge going from a carer to a care coordinator, but it was one of the best decisions I have made.


Outside of work, I spend my time with my son and family.


Callum

Callum Hunter

Job Title: Finance & Office Administrator

I started employment at Bluebird Care wanting a change in careers from my previous employment, the opportunity to work in an office and expand my knowledge in finance and administrational tasks was something that interested me.


From my time at Bluebird Care, I have completed Levels 2 & 3 in Business Administration. I would say I have a good connection with all staff and customers as I am often the first point of contact for anyone wanting to contact or visit the office.


I have also picked up a lot of different responsibilities from my time at Bluebird Care, this includes Invoicing, Payroll, Recruitment & keeping on top of our Social Media accounts and many more responsibilities.


Outside of work I like to socialise with my friends & family, I also like to watch & play football as much as possible.


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