Bluebird Care Northumberland South

30 Apex Business Village, Annitsford, Cramlington NE23 7BF
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9.7 89 Reviews
  • Bluebird Care Northumberland South, Cramlington
Bluebird Care Northumberland South is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Northumberland South offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.   

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages, tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own homes.

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Care Provided by Bluebird Care Northumberland South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Fender (Manager)

Bluebird Care Northumberland South Reviews (89)

Total of 89, showing 61-80
9.7

Bluebird Care Northumberland South has a Review Score of 9.7 (9.697) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Northumberland South has 89 reviews.

Overall Experience

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Date Published

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Review from Evelyn D (Daughter of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Bluebird Care (Northumberland South) to family members and friends of mine.

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Review from Alison W (Daughter of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, friendly carers and very professional. My mother is thriving due to care received.

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Review from Carol W (Client) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A most satisfactory service. I am able to change arrangements without any hassle and it is much appreciated.

Reply from Wah akram, Director at Bluebird Care Northumberland South

Thanks for your review. It has been a pleasure looking after your wife for the last 4 years.


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Review from Isabella N (Client) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers in general very good but you do get the odd one who is below the standard of care that I require.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Further to my discussion with your son to establish on how we could make any changes to the level of service you currently receive so that you have a better experience. It was established that there were no real concerns. We will also arrange a review with our care manager so that she can come and see you just to ensure you are happy with the service or if you would like us to make any changes.


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Review from S O (Daughter of Client) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and Bluebird Care have made a huge improvement to her life and have enabled her to stay in her own home. She was not keen on people coming into her home when we suggested she needed help but she now looks forward to every visit.
The carers and their manager are dedicated and
caring and they have done everything we have asked of them and more. I can rest more easily knowing that my mother is being well looked after and I would not hesitate to recommend Bluebird Care (Northumberland South).

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Review from Bal A (Client) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird Care (Northumberland South) now for one year - they originally were used for domestic only. Since I always have the same carer who I now trust fully, I now allow the carer to help me with some physio which has improved my mobility and now I can get around better than I could
before. I am now looking at the possibility of using this provider to take me to doctors appointments as I am partially sighted. Overall an excellent service.

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Review from Anke J (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service provided.

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Review from Claire B (Daughter of Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum is excellent and very reliable. It's very important to my mum that the same person comes to care for her.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks for your review Claire. We are very proud of the continuity of care we provide to each of our customers.


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Review from Ralph W (Wife of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now had Bluebird Care (Northumberland South) for four years.
All staff have treated my wife with kindness and understanding.

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Review from J C (Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service excellent but expensive, as I live outside your usual working area, so pay mileage charge!

Reply from Wah akram, Director at Bluebird Care Northumberland South

Thanks for stating our service is excellent. Unfortunately, as you do live outside our area where we have no care assistants you have been given the option to pay extra mileage in order for you to use Bluebird Care which you have agreed to as you were struggling to get any providers due to this location.


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Review from Alison G (Daughter-in-law of Client) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Bluebird for the last 3 years and continue to be pleased with the carers that provide the support for my mother-in-law.
They all attend on time which is excellent. My mother-in-law looks forward to them turning up. If there is to be any delay in them arriving, they ring her up and that
reassures her. She feels comfortable with the carers, and as there is a consistency of carers, she feels more comfortable with them, as any changes to her routine cause her anxiety. That gives us peace of mind.
Should I have any queries about the service, I know I can ring the Manager and it will be resolved.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks for your comments. It has been a pleasure looking after your Mother in law. Continuity of care is something that we pride ourselves on.


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Review from D W (Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very caring and efficient.

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Review from Mary B (Client) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient
caring
friendly
reliable
humorous
respectful

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Review from Wendy H (Mother of Client) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has Bluebird Care once weekly for three hours. The carer takes him out to the gym swimming. The carer is very pleasant, professional and always on time. Bluebird Care are very approachable and easy to talk to. Would recommend them to everyone.

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Review from Sabina J (Daughter-in-law of Client) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Bluebird Care (Northumberland South). They send the same care worker every week which is the continuity we were after. My mother in law needed some extra help around the house after recently being registered partially blind. The house is now spotlessly clean and she is very happy
with the care worker who attends each week who is always polite and courteous towards her.
I would recommend this provider 100%.

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Review from Catherine (Daughter of Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provides support and home care to my mother, who is 92 and suffers from Alzheimer's Dementia.
I am eternally grateful to the team who visit three times daily. Over the past six months, the carers have built up an excellent relationship with my mother and she now looks forward to their
regular contact. I have also established excellent communication links with the carers and their manager. They regularly assess her needs and are proactive in contacting me to discuss any appropriate changes to the care plan.


The team are happy to change the schedule to fit with my mother's lifestyle. The high standard of patient/client centred care has enabled my mother to remain in her own home and so far avoid the alternative of residential care. They have also improved my own health and wellbeing as I am now confident that she is well cared for. I have ultimate confidence in their manager who is passionate about standards of care and always immediately contactable if any problems arise.


Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Catherine. Thanks for taking the time to write this review. As a director, it is always nice to hear such positive feedback which I will share with the whole team that is involved with your mother's care.


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Review from Audrey C (Client) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think you are too expensive.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Audrey,
Thanks for taking the time to send in your comments. At Bluebird Care, we invest a lot of time and money into care assistants training and we also pay them well above the national minimum wage. This helps with the excellent continuity of care that we provide as we are able to keep our workers in the business. We employ supervisors and team leaders to support our staff and customers to maintain our high standards.
I hope you can appreciate that all of this comes at an added cost.


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Review from Nadeem A (Son of Client) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Bluebird Care for their continuity of care they have provided to my mam. We have had other providers come in to do domestic care but there were lots of different faces each week so we decided that we needed a change and we are so glad we did. From the very start they were very
professional and they have completed everything that we agreed in the care plan. Nothing was a problem for them.
They have invested in technology so that I am able to log into an APP on my phone and then I can see what has been completed each week without having to call the office how everything has gone. My mother is a very independent person and Bluebird Care have managed to be accepted into her house without any problems which is high praise indeed.
Overall a very good care provider who have won 2 awards with homecare.co.uk.
Their CQC report is also excellent.
Well done to everyone involved in my mams care and I would recommend them to everyone

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Review from Jacqueline R (Daughter of Client) published on 13 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law had Bluebird carers looking after him during mealtime visits and overnight. Never once have we had any concerns with the care he received and the carers were always professional, polite, helpful and the care was fantastic, staying with him over their time if they had found him after
a fall. I would recommend Bluebird care 100%

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Review from Marie C (Wife of Client) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to add congratulations to our carer for his well-earned award as 'carer of the month'.
I would also like to thank all of the carers and staff we have met for their kind and friendly service which is much appreciated.
In the short time we have known you, I can not only commend your professionalism
but also your genuinely tactful and thoughtful care not only for my husband, but for myself as well.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thank you for your kind words. It is always nice to hear such an amazing review. I am happy that all is going well with the care package. I will pass on your comments to everyone who have been involved in setting up this care.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Bluebird Care Northumberland South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Bluebird Care Northumberland South is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 76 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Northumberland South is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (4)

Wah

Wah Akram

Job Title: Owner

Bluebird Care Northumberland South is led by Wah Akram. Wah started delivering homecare in Northumberland South to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Wah’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.


I have lived and worked in the area all my life, gaining almost 20 years experience at all levels of customer care.


I decided to move into the care sector as I want to make a real difference to the lives of the people living in the community. Bluebird Care was the obvious choice for my business as I believe passionately in our mantra ‘a good old fashioned service'. When considering a care provider for my own loved ones, I would expect nothing short of the level of care which I would provide myself. Here at Bluebird Care we aim to deliver exactly that.


So how do I plan to ensure this? In the first instance by only recruiting carers and office staff who share the same ethos as Bluebird Care, and then providing excellent training and support. Staff retention, enabling continuity of care, is key for any care provider. This can only be achieved by a team, working in an excellent environment, where every member is encouraged to continually strive to be the very best at what they do.


Susan

Susan Fender

Job Title: Executive Care Manager

I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high-quality care, with a person-centred approach, to meet the needs of all of our customers.

I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.


I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.

In my spare time, I enjoy spending time with my family and grandchildren.


April

April Curran

Job Title: Care Coordinator

I started caring from a young age for my grandparents, and I knew it was something I’d like to do as a career. I started my caring career when I was 18 working as a care worker out in the community. After a few years, I decided I would like to be based in the office. Since starting at Bluebird it has been a real challenge going from a carer to a care coordinator, but it was one of the best decisions I have made.


Outside of work, I spend my time with my son and family.


Callum

Callum Hunter

Job Title: Finance & Office Administrator

I started employment at Bluebird Care wanting a change in careers from my previous employment, the opportunity to work in an office and expand my knowledge in finance and administrational tasks was something that interested me.


From my time at Bluebird Care, I have completed Levels 2 & 3 in Business Administration. I would say I have a good connection with all staff and customers as I am often the first point of contact for anyone wanting to contact or visit the office.


I have also picked up a lot of different responsibilities from my time at Bluebird Care, this includes Invoicing, Payroll, Recruitment & keeping on top of our Social Media accounts and many more responsibilities.


Outside of work I like to socialise with my friends & family, I also like to watch & play football as much as possible.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Northumberland South to verify any information. View our terms and conditions. Bluebird Care Northumberland South has a Platinum Service – more info.