Home Instead (North Oxfordshire)

Chapel Square, Deddington, Banbury OX15 0SG
Submit a Review
9.9 77 Reviews
  • Home Instead (North Oxfordshire), Banbury
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an Outstanding rating by CQC (March 2019), and highly rated on this site, they are immensely proud of the quality of service they provide.

At Home Instead, they prioritise the relationship between staff and clients and so don't do short visits, clients always have the same care professionals and Home Instead always introduces staff so no-one will ever experience a stranger coming to the door.

Within this, they provide a range of services from companionship and home help, outings as well as personal and dementia care... in fact almost anything to keep people independent and happy in their own homes.

Show Home Instead (North Oxfordshire) on the Map

Care Provided by Home Instead (North Oxfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Graham Holtom (Manager)

Funding & Fees Guide for Home Instead (North Oxfordshire)

  • Prices

  • Available on request

Home Instead (North Oxfordshire) Reviews (77)

Total of 77, showing 1-20
9.9

Home Instead (North Oxfordshire) has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (North Oxfordshire) has 77 reviews.

Overall Experience

  • 73
  • 4
  • 0
  • 0
  • 0

Date Published

77
1
2
10
67

Review from Rebecca H (Daughter of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been visited by the wonderful carers at Home Instead for 8 years now. It is impossible to praise them enough. Diagnosed with Alzheimer's and unable to drive, Mum has continued to lead a full and happy life thanks to them; they have taken her out for walks in the countryside, for trips to
the shops and visits to local cafes and clubs. They transformed what could have been a very dark situation into one full of laughter. Their rapport with my mum was so special that, even when she moved into a care home, I asked that they continue to visit. This was an invaluable way of helping her transition across to her new surroundings. The empathy and attention to detail of the management staff at Home Instead have also been invaluable. They took the time to properly get to know Mum in the first instance and chose carers who would suit her personality. As my mother's disease has progressed, the whole team has proved vital in ensuring her changing needs are met. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate H (Daughter of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead after my mother had a hip replacement operation and found the return to independent living in her own home very challenging, both physically and mentally. It was such a relief to find a care provider who looks beyond each client's practical care needs to the person they are
and the relationship they can build with them. Although Mum continues to face challenges, her carers offer her friendship, company and care in equal measure, which makes her life much richer and gives us peace of mind. Whenever we have raised questions or concerns, the Home Instead team has responded swiftly and offered good solutions. My sister and I are very grateful and would recommend Home Instead (North Oxfordshire) without reservation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K N (Niece of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt moved into a new bungalow, her health deteriorated quite rapidly. She had been used to being a carer to others, and now she was the one who needed caring for. After a few difficult months, we discovered Home Instead - this turned her life around. The director, for whom my aunt had great
respect, was easy to talk to, and always made time to listen. An appropriate team of carers was arranged, who gave my aunt a new lease of life, taking her to medical appointments, shopping, and social outings - also helping with little tasks around the house. Nothing seemed too much trouble. The carers were fantastic, understanding my aunt's fierce independent spirit, and enabling her to remain in her own home until 2 days before she died.
I would wholeheartedly recommend Home Instead - and would especially like to thank my aunt's team of carers - they always treated her with respect and dignity, and gave her the most important thing - independence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark H (Son of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead looked after my mum from 2022 to 2024, with regular visits from several carers. She has vascular dementia, we increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They ensured Mum had her medication regularly, ate
regular meals and washed, showered and dressed. They were all lovely, kind and helpful, and she became really quite close with some of them (she is now in a dementia care home and some have been to visit in their own time). I can't recommend Home Instead highly enough. By using Home Instead, we gave Mum an extra two years of independence in her own home before dementia made it too difficult.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet T (Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been recommended to me by a long-time neighbour, Home Instead have given me care since January 2023. Having been an 'in-home' resident of a different firm of carers, I have come to realise how very much happier I am in my own home which has been made possible by the Home Instead team. I have
come to understand during this year what an incredibly difficult task in home caring is and have come to realise how important it is to accept each other's strengths and weaknesses - none of us are perfect! Thank you, Home Instead, for an unexpected year of happiness and contentment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz W (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for our elderly mother for over 2 years. During this time the whole team have been outstanding, managing the many challenges that our mother’s changing needs have presented and supporting our mother through acute unexpected situations.
The caregivers have been absolutely
great, professional, kind, cheerful, empathetic and going out of their way to do everything possible to look after our mother and keep her cheerful.
We can’t praise Home Instead highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gifford M (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mother for most of 2023, with regular visits from several carers. She has dementia - early to mid-stage, and we slowly increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They were all lovely, kind
and helpful, and she became really quite close with some of them (she is now in a home but asks after them often). I couldn't recommend Home Instead more highly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline S (Daughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum died about 10 years ago my Ffther had to learn how to look after himself which he did so very well until about 2 years ago, my brother and myself came to the conclusion that Dad needed more help around the home and companionship in addition to the support we're already giving him. We decided
to approach Home Instead to ask them what additional support they could provide.
This was the best decision we could have made, it was very easy to discuss Dad's needs and arrange a suitable plan with the Home Instead office. This was just the start, we were very happy with the carers who visited Dad who not only gave him companionship but we're very happy to undertake cleaning, meal preparation and even helping Dad shower and taking him for walks around the village which he loved.
There was always great communication from the carers who recorded not only what my Dad needed in terms of shopping but also how he was feeling. I would have no hesitation in recommending Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice V (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to discover Home Instead, the manager and his team. From the initial contact they have been nothing but professional and their desire to give the best care to their clients is evident. Our mum was reluctant to tell the "ladies" what she needed to do at first but soon there was an
established routine and she particularly enjoyed the social aspect which is so important to the elderly. The carers actually care and the usual ladies became Mum's friends. Thank you, Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phil H (Son of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially contacted Home Instead as I could see my mum declining in mobility and the ability to do some things for herself. They were very professional and after a home visit to determine Mum’s needs with lots of notes taken, provided twice weekly visits from amazing staff! They couldn’t do enough
to help Mum around the home and gave Mum the companionship she loved. Attending at regular times and always arriving with smiles on their faces, it was just what my lovely Mum, who’s in her 90’s needed. Although I write this review after Mum’s tenure has ended due to a fall at home and sadly, a period in hospital where on discharge, her level of care needed to increase, I had Home Instead for a number of years prior. There are simply no negatives. I can honestly say, that if you’re looking for care at home for your loved one, look no further as you’ve found the most professional and personable company out there that can cater for your needs. They were amazing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Evelyn T (Daughter of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no hesitation in recommending Home Instead given the professional services provided to Mum. The carers were exceptional, and mum really looked forward to their visits twice daily. Always positive and empathetic during visits; they took the time not only to do the necessary tasks such
as cooking evening meals but always went the extra mile in getting to know mum personally; chatting with her about her family and sharing personal stories. Given that I live a distance away, my fond and reassuring memories were always hearing the chatter and laughter between mum and her carer coming from her kitchen during my visits.
The support and management team were exceptionally kind and considerate; approaching all communications with sensitivity and care. It was such a comfort to know that Mum was safe. The services of Home Instead allowed her to stay in her family home which was her dearest wish. My utmost thanks to everyone on the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Harry P (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole Home Instead team I encountered were incredibly professional and demonstrated genuine care for my mother's well-being at all times. With the strong culture driven by the manager at the helm down through his management team, I felt well supported even through some very difficult moments. My
mother has been suffering from Alzheimer's for some time which has been incredibly stressful, and you need strong, consistent support from people you can trust. At times, this team went above and beyond expectations to ensure situations were managed as well as possible and I couldn't recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R N (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead North Oxfordshire have been amazing in the short time they have been supporting my dad. They immediately put our minds at rest with their caring and professional attitude. My dad loves his visits and says that everyone is kind and would do anything to help him. As a family, we couldn't
be without their support and hard work. Dad is 93 and lives alone he would not be able to remain at home if we didn't have Home Instead on board. They really are brilliant. I highly recommend their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T E (Son of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged the firm to provide professional care, to an elderly parent. Home Instead provided a two-man team in order to provide consistency. I was impressed how calm and patient both ladies have been, but also really smart and perceptive. They both knew how to manage strong personalities with determination,
but delivered with real understanding and courtesy. They both possess a terrific sense of humour, enabling them to process occasionally tricky situations with great professionalism, and lots of sensitivity. Both Home Instead as well as the two carers have been well organised, and good communicators. They have been flexible and tolerant of mission creep. That said, Home Instead set out a detailed care plan at the outset in order to establish professional as well as personal boundaries. I could rely on each carer's excellent judgement and complete discretion in managing whatever arose. I would have absolutely no hesitation to re-engage them in another similar role in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Daughter of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided for my mother and also with the promptness they have been able to respond to extra requirements. My mother gets on very well with her caregivers, which is extremely important to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Daughter-in-law of Client) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead (North Oxfordshire) for my Mother-In-Law, over a year ago. My Mother-In-Law is ninety and has Vascular Dementia. She is a wonderful and positive lady, having lost both of her sons in 2020 to different illnesses and with no other children, and losing her own husband of
over sixty years in November 2020. Also, my Mother-In-Law has lost most of her eyesight due to macular degeneration, so is unable to enjoy reading which she loved. I cannot praise Home Instead (North Oxfordshire) highly enough. The lovely ladies who visit are not just carers but also great friends and companions for my Mother-In-Law. Not only that, but they take her out for coffee and hairdressing appointments, and enjoy friendly jokes with her, my Mother-In-Law has a great sense of humour. They have also been really helpful in arranging services at my Mother-In-Law's home to coincide with their visits such as a repair on an electrical item and a boiler service. Their help has really taken a huge strain off me as I work full time, but most importantly, I know my Mother-In-Law is treated with respect, dignity and loving care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V B (Daughter of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can wholeheartedly recommend Home Instead who have provided care for both my parents over the last year and, as needs have changed due to dementia and increased frailty, the care provided has been flexibly adapted. Home Instead staff – both in the office and in the home – have been universally professional,
efficient, caring and kind. Carers liaise well with family members and some are wonderfully proactive in thinking of interesting things for my parents to do and coping with the challenges that dementia brings.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K J (Daughter of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve had Home Instead care providers visit our home for nearly 2 years to look after my 91 year old father. He looks forward to their visits which allows me to do other things, leaving him with the knowledge that he is safe and happy.
They have been a godsend, particularly through the pandemic which
was a challenging time for everyone.
I can whole-heartedly recommend Home Instead as a reliable and professional provision of nurture and care for a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R O (Wife of Client) assisted by family/friend published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead provides excellent companionship for the client who in his wife's absence, would become disorientated and panicky. The caregivers have been calm in a crisis, punctual and inventive. Clients wife feels reassured during her respite as client is comfortable in caregiver's company. There has
always been a good response when contacting Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Val s (Daughter of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Home Instead in February this year and we have nothing but praise for them. Everyone in the company from office to carer have been efficient, caring, knowledgeable and professional. Mum needs help showering and dressing in the mornings and has enjoyed the company of all the carers. The
care plan has been meticulously researched so all neeeds are addressed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Home Instead (North Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Home Instead (North Oxfordshire) is calculated as follows: ( (54 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Oxfordshire) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Graham

Graham Holtom

Job Title: Director

Joined: 2013

I joined Home Instead because of my experience in seeking Care for my father who had Alzheimer's Disease. I discovered that it's not easy to find quality support for a loved one and so my wife and I decided to create it. We joined Home Instead and opened our office in October 2013. Since that time we feel we have added something to the lives of 100's of clients and their families in North Oxfordshire and South West Northamptonshire.


Graham's overall role is to manage the business. He is also the nominated person with the Care Quality Commission.


Adina

Adina Constantin

Job Title: Registered Care Manager

Joined: 2019

I'm Adina and work with Home Instead in North Oxfordshire as Registered Care Manager, which means I am responsible for all elements of the service we provide. I initially joined as Deputy Manager for two years and also have over five years of experience in other roles within the care industry in Oxfordshire. I have found the focus we put on quality to be reflected in the experience people have every day. I feel very motivated and passionate about providing the highest quality service to our clients and their families.


I live nearby with my family and have a young daughter - see picture, I'm on the left! I love being a Mum… even if it does mean I don’t have too much time for hobbies these days!


Heather

Heather Carruthers

Job Title: Field Supervisor

Joined: 2018

I have worked in varied roles for a number of years but after experiencing the need for care and support for my own parents, and the difference that extra support made to them both, I joined Home Instead in North Oxfordshire in 2018. I loved visiting my clients and progressed from CAREGiver to Senior CAREGiver and then to Field Supervisor in 2020. My role now involves the support of clients and their families and CAREGivers in the west of our area. I love the feeling you get when you know you make such a difference to people.


Outside of work I love spending time with my family and especially my grandchildren. I have a wide and possibly unusual range of interests including dressmaking and I am also a keen motorcyclist and love nothing more than riding through the country lanes with my husband especially in the summer months.


Lisa

Lisa Oliver

Job Title: Field Supervisor

Joined: 2020

I have lived in this area all my life and have worked in the caring field since I was 15. This has been both in client’s own homes and residential settings. I rose to Deputy Care Manager in a local care home and have obtained various qualifications including a level five NVQ qualification in Leadership and Management.


I joined Home Instead in North Oxfordshire in the summer of 2021 as a Field Supervisor. My role is to ensure clients and caregivers have the best experience possible and It’s really great to be somewhere where quality really matters.


Outside of work I enjoy time with my family and taking long walks. I try my best to keep physically fit and not to take life too seriously.


Zoe

Zoe Pickworth

Job Title: Trainer

Joined: 2015

I've been with Home Instead in North Oxfordshire for four and a half years now. Initially, I was responsible for scheduling for three years but after taking a year off to have twins (!) I now have a role supporting CAREGivers through supervision and training but also support Elaine and Adina in the day to daycare operations.


I originally trained to degree level in psychology and have worked with both younger and older people since then. I really love working for Home Instead. The attention clients get and the support we provide our staff is second to none. I feel proud to work for the organisation.


Frequently Asked Questions about Home Instead (North Oxfordshire)

What Type of Services does Home Instead (North Oxfordshire) offer?

Home Instead (North Oxfordshire) offers Home Care.

How many Carers does Home Instead (North Oxfordshire) employ?

Home Instead (North Oxfordshire) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Oxfordshire) to verify any information. View our terms and conditions. Home Instead (North Oxfordshire) has a Platinum Service – more info.