Review from H W (Daughter of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience

We first used Home Instead when my Mum suddenly died last year and my Dad needed support and initially companionship at home. My Dad has now recently been diagnosed with Dementia and we are so pleased that we had support in place. They have flexibly adapted the support and care needed for my Dad and

managed to find extra hours when we thought this would be impossible. From the very beginning everyone I have met and spoken to have been incredibly professional, kind, understanding and so efficient in setting things up and supporting my Dad as his needs have increased. Nothing is too big a problem for staff to solve and they are always very proactive and have offered useful advice moving forward with support plans. My Dad is forging good relationships with the staff who visit him and looks forward to each visit. Living a distance away it is a great source of reassurance to know Home Instead are there for my Dad and keep me regularly updated. Thank you Home Instead for all of your kind help.

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Review from Jan P (Daughter of Client) published on 3 March 2022
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Overall Experience

The Home Instead team have been wonderful. My father is 92 with numerous medical challenges, all of the caregivers that attend dad are caring, amazingly helpful and go above and beyond in looking after dad. They also introduced the home aware monitoring system which gives us additional peace of mind.

I would unreservedly recommend Home Instead (North Oxfordshire).

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Review from L A (Daughter of Client) published on 2 March 2022
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Overall Experience

We first met Home Instead in March 2021 when they began supporting my mum with companionship visits. From the very beginning, everyone we have met has been so professional, kind and completely on the ball; from initial reluctance to having help at home, my mum quickly started to referring to the team

as her friends. Fast forward 12 months and my mum's needs have increased significantly which Home Instead have fully embraced, I simply cannot fault them. Living a distance away, it is such a relief for me and other family members to know she is being supported by down to earth, genuine people with whom she clearly has a great deal of fun. The professionalism of everyone I have met or spoken to also comes across so strongly and it’s greatly appreciated that they monitor all aspects of my mum's wellbeing with such care, whilst also providing companionship and helping her live well. Thank you Home Instead, we are lucky to have you.

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Review from Tim T (Son of Client) published on 4 February 2022
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Overall Experience

I very rarely write reviews, but I thought I would spend a couple of minutes completing this one, as the Home Instead team have done an outstanding job looking after my Dad. Everyone is helpful, happy and nothing is too much trouble. They communicate well with both my father and myself, whether that

is concerning an update, advice or general information.
I have been in the service/retail industries all of my life and it is a pleasure to have your team looking after my 94-year-old father perfectly. It shows that the team have been properly trained, have great standards and are well motivated.
Thanks Home Instead your efforts are much appreciated.

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Review from Richard L (Husband of Client) published on 20 January 2022
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Overall Experience

Thank you and all your team for the wonderful care and kindness during the past nine months. We will always be grateful to you all for helping us to keep her at home in familiar surroundings for the duration of her illness.
Right from our initial conversation with Home Instead, when we were feeling

our way about how we might manage, we were reassured by you that you could arrange all that she needed and that you would be able to change as time went on to adapt to her needs. This you and your team did with care, professionalism and a real understanding of what she and we needed as each day and week passed.
Once we were up and running with the care package we were immediately aware of the amazing abilities the team of people possessed. A vast reservoir of experience and talents which translated into her bonding with her carers and trust and friendship developed completely.

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Review from Andy B (Friend of Client) published on 24 September 2021
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Overall Experience

I have worked with Home Instead for over 15 months and if I had to summarise the organisation in one word it would be excellent.
If you are looking for a Home Care Service and are nervous about who to choose I am 100% confident you will be satisfied choosing Home Instead. I support a friend who had

been using in-house care after leaving the hospital following a stroke. He wanted to be more independent again but in a safe environment. Home Instead certainly provides this. From the first meeting when we discussed the most suitable care plan to the first day the caregiver arrived promptly at the agreed time (and has carried on over the past 15 months) the decision to appoint Home Instead has never disappointed.
Over the time of working with them, they have offered full support, professionalism and all-round genuine care for my friend. They are more than happy to share with you their wealth of knowledge and advice. Something I value very much.

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Review from Heather B (Daughter of Client) published on 5 July 2021
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Overall Experience

Outstanding! From my initial contact over two years ago to the daily support, my dad receives the service is excellent.
My dad has dementia and bowel cancer. At first, he was resistant to care back in May 2019 but now he regularly tells me how he likes all of his carers, they are all good and how he

does not know what he would do without them!
The support I have from the managers and office team at points of crisis and decision making is second to none. They show empathy yet the safeguarding of their clients is paramount. I would have no hesitation in recommending Home Instead, North Oxfordshire. You may find cheaper but you won't find better.

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Review from S F (Daughter of Client) published on 3 June 2021
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Overall Experience

I initially made contact with Home Instead roughly a year before we needed to use them. I was extremely impressed by a member of staff's knowledge and she was not at all pushy. I asked her lots of questions and she was happy for me to come back to her when I needed them.
Forward a year and I was back

and a home visit was arranged with the manager to my parents home with me in attendance. My mother was totally against having anyone help her and with a lot of persuasions (from myself and my brother) finally agreed to start with help at lunchtime. She very quickly looked forward to the visits, chats, help with lunch etc and then agreed to help with teatime!
The care staff arrived at the correct time - no lateness or going early and did what had been previously agreed. The office team were very efficient and never were we left without anyone turning up.
Sadly dad died in July and eventually mum needed to go into a care home, however, I recommended them to a friend whose mother is also now happily using them!

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Review from Pauline M (Wife of Client) published on 28 March 2021
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Overall Experience

I had been battling with social services for over two years to get the help I needed for my husband who had been suffering with Parkinson's for nearly 30 years. Everything they came up with was of no help, it was more of a worry. Poor attendance and not knowing who was coming. This is when I tried

to recruit a carer from other private agencies to see what could be done. I came across Home Instead (North Oxfordshire) and the manager couldn't have been more helpful. Although we were officially out of the area and he had no carers in this area, he went out of his way to find help for me. We ended up welcoming two wonderful carers who had only been with the company a few months, but who were so kind, caring and efficient. Relationships were quickly formed both with my husband, who loved them both and myself. Their support and caring knew no bounds and it was obvious from their manner and efficiency, they'd received wonderful training from someone who was passionate about their staff and caring.

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Review from A C (Daughter of Client) published on 12 March 2021
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Overall Experience

Home Instead provided care and support for my Mother for over 3 years. She had named carers who visited regularly and if they were off for any reason the office would call and name a replacement. This continuity of care was highly valued by my Mother. Carers were always on time and were obliging when

asked to take on new tasks following review of care. The office staff were well informed and professional and when care needed to be increased, this was completed quickly. Communication was excellent. My Mother needed additional support that Home Instead were not able to provide and we were sorry to have to say goodbye to the agency and the carers. We would thoroughly recommend Home Instead (North Oxfordshire) to anyone who needs them.

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Review from Christine P (Daughter of Client) published on 12 March 2021
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Overall Experience

Seriously, it's difficult to condense what I would like to express, but quite simply and sincerely, I am overawed and indebted with gratitude to everyone at Home Instead (North Oxfordshire) for their outstanding support and kindness, shown to myself and my Parents. During a very difficult time, in a

difficult time with Covid lockdowns and not living locally to my Parents, the Managers, particularly, have gone over and beyond to give support which literally has proved to be life-saving in so many ways. I can honestly say, that I do not know what I would have done without their exceptional input, which exceeded all expectation and I will forever be grateful and will always recommend with 100% confidence the service.

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Review from Caroline S (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience

I was completely new to the concept of care at home and sought help and advice from Home Instead at a time when my elderly mum who had dementia and limited mobility was needing some extra support. The manager couldn’t have been more knowledgeable, helpful, kind and reassuring. Having managed my mum’s

care as a family for the previous 4 years, I was apprehensive about introducing a carer to her and anxious about how she would react as she was always a strong and independent woman. However, my concerns were unfounded as the carers were excellent. My mum was noticeably calmer and happier when they were with her. She had 2 regular carers and they were entirely focused on making her as happy and comfortable as possible during their visits and providing the help she needed. It was uplifting hearing them chatting and laughing together when I arrived during their visits. Sadly my mother passed away in November 2020 but I take comfort that in her last months she had such good care in her own home.

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Review from Wendy H (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience

Home Instead provided very caring, professional, safe and responsive service to my father during a difficult and challenging time. This was evident from my initial contact, the assessment process and ongoing care. Their input gave me invaluable support as I tried to help my parents with a sudden change

in support needs. The care was set up appropriately and Dad responded very well to the caregivers. They always arrived on time, were kind, supportive and caring to both Dad and Mum. They carried out their duties in a professional way and communication between themselves, the office team, management and myself was excellent. Mum says 'they were always so kind and caring and could always engage with Dad.' This was a great support to her too. I found the office team an invaluable source of support in helping me to navigate through various situations that arose as a result of Dad's condition. I really valued that. The out-of-hours service was always appropriately responsive too.

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Review from Den W (Daughter of Client) published on 3 February 2021
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Overall Experience

Home Instead have been superb with the care given to my wonderful dad. Their support has been tremendous and when we were suddenly in desperate need of increased care, the Manager and the entire team came to help us and meet our needs. The Carers who regularly attended were brilliant and when more Carers

were required, we very quickly felt like we had known them for a long time. My mum felt “We couldn’t have had better care from anywhere”. Thank you all for your amazing care and support.

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Review from Louise Q (Daughter of Client) published on 11 December 2020
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Overall Experience

Home Instead started supporting my mum, who is in her mid-eighties, at the beginning of 2020 and we have been very impressed with the service. It has taken a great weight off our shoulders to know that my mum is receiving such reliable and high-quality care.
The caregivers are all very kind, patient

and professional and my mother has really benefited from their company. In addition, they have been very easy to communicate with.
The management and administrative team are friendly and very efficient and have also been very helpful in advising me on how to navigate the nursing and therapy side of my Mum's care. I was very impressed with how supportive and responsive the service was when my mother was discharged from hospital after a stroke.

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Review from Marcus G (Son of Client) published on 20 October 2020
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The team at Home Instead were amazing and looked after my father for the last few months in what can only be described as difficult and challenging circumstances. They were kind professional and made a real difference and allowed me to worry less because I knew he was in good hands.
Communication back

to me was brilliant and no words I write can do justice to the amazing job the team did and I have no hesitance in recommending them for anybody looking good high-quality care for their loved one at home.

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Review from Frances R (Cousin of Client) published on 25 September 2020
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Overall Experience

Home Instead have been caring for my cousin for nearly a year, with care increasing as the months went on. They have been wonderful in the way they made her feel safe and in the presence of friends. My cousin is an artist, who had given up any interest in pursuing this talent. One of her carers was

also an artist who not only got her going again, but also giving 'lessons' in art to those who enjoyed having a go! Great to make her feel wanted. I do not live near my cousin, and it was most reassuring to be confident, that my cousin and the management of her house and life was in safe hands until it became necessary to move her into a nursing home.

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Review from Jane L (Daughter of Client) published on 24 June 2020
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Overall Experience

This has been such a positive experience. The carers are extremely sensitive, thoughtful and caring people. They really put mum first, and help her to feel completely in control at all times. They think about what she likes and try to provide that. Examples of this sort of thoughtfulness are sometimes

taking mum to concerts as she loves music, sometimes bringing little posies of flowers from their garden, they have brought books connected with mum's condition that they think I might find useful. I also find the office staff really helpful, as there are all sorts of administrative things to take into account; they deal with things quickly, sympathetically and also are extremely practical in an emergency or to consult for general advice, and this has been particularly helpful in trying to navigate care during Covid-19.

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Review from J O (Daughter of Client) published on 11 March 2020
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Mums care was given with patience, understanding of her needs, diligence and most of all dignity. The care team assisted in the hygiene and personal care aspects but also Mum also enjoyed the chats about the old times, looking through photos and sharing stories about her life, which brought joy and

sometimes much laughter. Underpinning the whole service, the management and administrative team are efficient, timely, understanding and kept me up to date. It can be quite stressful, taking care of a loved one but I always felt I could trust and rely upon the whole team to embrace, understand and provide the best care for mum.

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Review from Terry C (Son-in-law of Client) published on 7 February 2020
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Overall Experience

Excellent provider. Very friendly and efficient staff. Very prompt reply to any queries. Always attend on time.

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Home Instead (North Oxfordshire)

Care Provided by Home Instead (North Oxfordshire)

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Funding & Fees Guide for Home Instead (North Oxfordshire)