Review from Duncan E (Son of Client) published on 17 January 2020
Submitted via Website • Report

Overall Experience

Just wanted to say how delighted we were with the service Home Instead provided for my father. From the initial contact, the service was exceptional. Very thorough and gained a good understanding of my father's needs. The daily visitors were fantastic and went above and beyond to ensure my father was

cared for.
Many thanks for providing such a good service.

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Review from Robin F (Son of Client) published on 16 September 2019
Submitted via Website • Report

Overall Experience

Home Instead are absolutely first class. I am a father of four, an only child and work away. Without their support, I would have no alternative than to put mum into a care home which would be devastating to her. The care provided is of the highest quality, the carers are great companions and also, ensure

mum receives the medication required, maintains a good diet and a lot of other help around her home. In addition to the carers, the leadership team and the office staff are wonderful and keep me fully up-to-date with any concerns or actions required.

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Review from Ian H (Son of Client) published on 9 July 2019
Submitted via Website • Report

Overall Experience

The team at Home Instead were fantastic with my mother, quickly gaining her trust and providing invaluable help. They are very professional, efficient and friendly to the point that one of mum's carers still visits her now in her care home.
I would highly recommend them to anyone.

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Review from Richard C (Client) published on 14 June 2019
Submitted via Website • Report

Overall Experience

The service I receive from Home Instead is of an excellent standard, everyone from the office staff and caregivers are polite, helpful, friendly and really do care. I cannot praise them enough.

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Review from Sue H (Daughter of Client) published on 26 April 2019
Submitted via Website • Report

Overall Experience

I found Home Instead to be an excellent care provider for my mother. The care is of an excellent standard- very flexible and personalised. When my mother expressed the fact that she did not get on so well with one of the carers, the agency changed the carer straight away. My mother is very happy with

the two carers provided and they allow her to live independently in her flat at the age of 90, despite having mild dementia and being frail physically.

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Review from Richard D (Son of Client) published on 3 April 2019
Submitted via Website • Report

Overall Experience

Home Instead Senior Care (North Oxfordshire) continue to provide an excellent all round care package for my mum. They continue to make her life, in her own home, both pleasant and achievable, which is a brilliant result, as she really doesn't want to live in a care home. They now help with cooking,

shopping, washing and showering, assisting decision making and most importantly they provide wonderful company for her. I know she really looks forward to the visits, from the excellent caregivers, who provide her with a regular friendly face. She sees them as friends, who come to help and stay for a chat about anything and everything! Thank you again for the outstanding service you have provided over the last couple of years!

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Review from Carolyn G (Daughter of Client) published on 26 March 2019
Submitted via Website • Report

Overall Experience

We were recommended to contact Home Instead when we decided we needed extra help caring for our mum who has Alzheimer's. We were completely reassured from the outset when it was obvious that they really 'got' the situation - from the family members viewpoint as well as the client who needed the care.

They took great trouble to make sure that the carer they chose suited Mum and were flexible in the manner in which she was introduced.
We were adamant that there should be a regular carer visiting at a regular time and this has been the case enabling relationships to be built. Now Mum is fully accepting of the visits and really enjoys her chats with 'the girls'.
Home Instead conduct regular reviews to ensure that we are satisfied with the service but they are always available if there is something we need to discuss. We are also contacted if the carers are concerned in any way.
It is no exaggeration to say that Home Instead have made a huge positive difference for the whole family.

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Review from Ros F (Wife of Client) published on 8 January 2019
Submitted via Website • Report

Overall Experience

We were recommended to use Home Instead and indeed our experience of the care and professional service received was more than we could have hoped. My husband was in denial about his needs for care and companionship and initial contact was handled with great discretion and well-trained carers were carefully

matched to him. He soon warmed to the twice-weekly visits and the carers were sensitive to his need to maintain his self-esteem and cheerfully bought out the best in him. There was excellent communication with the manager and appropriate concerns were raised and shared as physical and mental health deteriorated. We appreciated the advice on next steps and also the support on transition to residential care. Our family would certainly recommend this provider to others and feel that they offer a unique service in the area.

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Review from Robert S (Nephew of Client) published on 4 January 2019
Submitted via Website • Report

Overall Experience

Home instead have been caring for my aunt for the last 12 months which enabled her to stay in the home she has lived in for over 60 years. I have found them to be a caring, reliable and professional company and I would have no hesitation in recommending them to anyone who needs caring and help at home.

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Review from Barbara S (Wife of Client) published on 10 September 2018
Submitted via Website • Report

Overall Experience

It is always a very distressing time to hand over some of the care of your loved one to someone else. However, this transition was made seamless by the team at Home Instead. My husband’s needs were assessed in advance which gave me confidence that my husband would be well looked after, giving me peace

of mind and that much-needed break to recharge. My husband always enjoyed the visits twice a week and I always came home to him laughing and enjoying himself. Similarly, he was sometimes taken out for a few hours to places which would interest him, thought of in advance by the carer, to maximise enjoyment and stimulation. I will never forget the kindness shown by my husband’s carers at what was a very difficult time. They were friendly and approachable and nothing was too much trouble. It is so important to have people you can rely on and trust to care for your loved one as you would want them to. Thank you.

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Review from Helen H (Daughter of Client) published on 23 April 2018
Submitted via Website • Report

Overall Experience

Mum and dad have adjusted so well so having the care givers visiting twice a day. I’m sure this is due to the caregivers themselves. They are always so cheerful and relaxed. It’s so reassuring for the family to have the lovely ladies (my mum and dad's words) visiting. We are kept informed of any concerns,

ie cold callers arriving on the doorstep and mum and dad seem a lot happier and look a picture of health.
Thank you so much for all your help and support.

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Review from Lesley B (Daughter-in-law of Client) published on 8 March 2018
Submitted via Website • Report

Overall Experience

We have been very happy with care of our 99year old with dementia. His care plan was accurate to his needs and updated and adapted conscientiously by staff. The staff were up to date with training and would often suggest ideas from recent courses they’d attended. We felt that he was in very safe hands

when out and about with the staff. They all took the trouble to find out about his likes/dislikes and organised interesting outings which he thoroughly enjoyed. They were very reliable - always arrived on time with good back up from the office staff who would ring if there was an unavoidable delay or for reporting issues during an outing. The staff would write up visits conscientiously so we knew what he did/ ate and enjoyed during the visit. It was a well managed excellent service that was of great benefit to the whole family. Thank you so much.

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Review from Mary L (Daughter of Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience

I can't recommend the manager and his team highly enough! They have brought happiness and laughter back into Mum's life, while also providing excellent care. After meeting Mum once, the manager understood her dementia and anxiety and was able to match her with a caregiver with whom she bonded immediately.

This was a huge relief to the family, as Mum does not easily accept carers, and we needed respite care so Mum's live-in carer could take daily breaks. Now Mum really looks forward to her visits from her Home Instead carers. The care they provide is suffused with friendship and compassion, and they have helped Mum re-engage with the creative world that she loves; singing, dancing and drawing together.

My brothers and I have also found it wonderful to have the manager and his team as partners in Mum's support. It is obvious that they really care about their clients. They go the extra mile when we need it, and their regular feedback and advice has been invaluable as Mum's dementia progresses.

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Review from R H (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience

It is impossible to praise the staff at this company enough. I do not live near my Mum (who has a degenerative disease), so it is key for me to know that she is being looked after in a caring, respectful and organised way. Home Instead do all of these things. The ladies who visit my mum have taken the

time to get to know her and show genuine kindness and empathy. The office staff and directors provide a thoughtful, efficient service and can be easily contacted outside office hours. I was really struggling to find reliable, high-quality care before and it caused a great deal of worry. The care provided by Home Instead has pretty much transformed my mum's life and allows me peace of mind.

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Review from Lis W (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience

Home Instead have facilitated keeping Mum at home when we really could not have managed it. Providing high-quality carers who became Mum's friends, as well as carers, meant we really didn't have to worry about her daily care needs. Home Instead did so much more even after carers had left, making doctors

appointments, sorting medications and monitoring her progress, I feel they went above and beyond what we actually paid for. Providing continuity of carer meant even with dementia Mum felt safe. Nothing was ever too much trouble for staff, and they looked out for Mum in all aspects of her care. I cannot speak highly enough of them. Big thanks to all the team.

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Review from Doreen M (Client) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience

I was so appreciative of the quality of care given to me by the staff of Home Instead. The management is recruiting and training supervisor staff which creates a pleasant atmosphere with the client. I looked forward to their arrival and enjoyed their friendliness. Their work was efficient and helpful.

I would certainly recommend Home Instead to anyone needing senior care.

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Review from Dawn A (Daughter of Client) published on 28 November 2017
Submitted via Website • Report

Overall Experience

Dad, adamant didn't need anyone in first thing in the morning. We just needed assurance he was up and about. He eventually relented and we were very pleased with care dad received. He was treated with dignity at all times. He did come to look forward to his morning visitor and liked the carer who was

allocated. We as a family could only get round in afternoons so we needed to know he was out of bed and had his breakfast. Thankfully we did have someone in first thing as dad had fallen in bathroom and was found by carer. Without her calling in he would have been there until the afternoon. She looked after him so well and waited with him until help came. The company and staff all so very professional. Listens to all our concerns re dad. Always answered emails too. Highly recommend.

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Review from Jackie (Client) published on 23 November 2017
Submitted via Website • Report

Overall Experience

Since becoming physically disabled, using one of your carers has made a huge difference. Many things we take for granted became impossible for me to do, now thanks to my carer my life has improved. Making my bed, housework, shopping, collecting prescriptions are just a few things my carer helps me with.

The great thing about your company is I have the same carer every week, I’ve got to know her and her me. It makes such a difference particularly when my health is worse.
Everyone in the office is so helpful, directors and the staff are efficient and care - and it shows.
The positive difference having one of your carers in my life is huge. I’d thoroughly recommend your Company, in fact, I already have. A massive thanks to you all, I don’t think you realise the difference you make.

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Review from Emma M (Daughter of Client) published on 15 September 2017
Submitted via Website • Report

Overall Experience

Home Instead provides my Mother with a first class care service, helping her get up and go to bed on a daily basis. Her carers are always cheerful, helpful, gentle and kind to her are mindful and sensitive to her deteriorating state of dementia. They are great at raising awareness of how she feels on

a daily basis, prompt me if she needs new clothes/household goods and keep her in good spirits. I couldn't recommend them more highly. The office is also very efficient and acts quickly on any requests.

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Review from Sarah S (Daughter of Client) published on 17 July 2017
Submitted via Website • Report

Overall Experience

I am very happy with the care my mum receives from Home Instead. I live 3 hours away from her so it is an enormous relief to know that she has high-quality care that we can rely on. She has the same care worker every time which helps to build a relationship and the office staff and communication could

not be better. She needed a bit extra care recently when she came out of hospital and she got the support she needed. Very supportive staff, thank you very much.

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Home Instead (North Oxfordshire)

Care Provided by Home Instead (North Oxfordshire)

Good to Know

Funding & Fees Guide for Home Instead (North Oxfordshire)