Home Instead (North Oxfordshire)

Chapel Square, Deddington, Banbury OX15 0SG
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9.9 77 Reviews
  • Home Instead (North Oxfordshire), Banbury
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an Outstanding rating by CQC (March 2019), and highly rated on this site, they are immensely proud of the quality of service they provide.

At Home Instead, they prioritise the relationship between staff and clients and so don't do short visits, clients always have the same care professionals and Home Instead always introduces staff so no-one will ever experience a stranger coming to the door.

Within this, they provide a range of services from companionship and home help, outings as well as personal and dementia care... in fact almost anything to keep people independent and happy in their own homes.

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Care Provided by Home Instead (North Oxfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Graham Holtom (Manager)

Funding & Fees Guide for Home Instead (North Oxfordshire)

  • Prices

  • Available on request

Home Instead (North Oxfordshire) Reviews (77)

Total of 77, showing 61-77
9.9

Home Instead (North Oxfordshire) has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (North Oxfordshire) has 77 reviews.

Overall Experience

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Date Published

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Review from Kate B (Daughter of Client) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care to my parents since October 2016.
Both of my parents have dementia and, prior to Home Instead getting involved, life for them was quite chaotic. But getting them to accept any help was a repeating challenge. After much perseverance by the carers, my parents
now look forward to their visits and are managing a lot better - my father takes his medication regularly and, they eat properly.


Home Instead works hard to recruit carers who have real empathy for their clients and are prepared to go the extra mile. We have found that the model of providing companionship over a longer visit is rewarding for the carer and the client alike.


A key part of our Home Instead experience is the enormous support and advice that the directors and the team provide to my brother and me, alongside organising the actual care of our parents. We feel that we really are in a partnership with Home Instead and that we are all working together to achieve the best quality of life possible for our parents.


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Review from Gladys Ann W (Wife of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received first class care from your company and I would recommend them to anybody needed care. Nothing is too much trouble. They give 100%.

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Review from Grey S (Son of Client) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that everybody at Homeinstead, from the manager and his wife and all the carers that looked after my Mother when she was alive, are wonderful, loving, considerate people. They all can be trusted completely to give care when it is needed and looked after my Mother with love in their
hearts. If they care for others like they did my Mum then please be assured of their commitment and trust.

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Review from Janet R (Daughter of Client) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend them highly enough. This is extremely well run. We had a thorough initial meeting and regular check-ups by care managers. Staff all very well trained and the restricted number of different people assigned (no more than four in total) meant that my mother, who latterly suffered from Alzheimer's,
was not always seeing different faces. They spent an hour morning and evening initially doing whatever my mother needed them to do, and my mother was very happy with all of them.
Later she needed round the clock care and Home Instead provided respite care for the permanent carers coming in for their breaks every day. The care managers went above and beyond to make sure everything was in place, even collecting and delivering eye drops from the pharmacy when supplies ran low on more than one occasion, and one of the carers collected other medicines from the village shop every week. Responses to any queries were always very quick - we would heartily recommend their services.

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Review from Sally T (Daughter of Client) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would and do highly recommend this care agency. We have been using these carers now for over two years. Their care, compassion and professionalism are second to none. The carers we use have made such a difference to my mother's outlook in life since she lost her partner two years ago and they too
gave him the personal care to enable him to end his life in a dignified and comfortable way. It is not just my mother that benefits but also the whole family to know that I can trust leaving her in their care to enable me to work.

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Review from Rebecka B (Daughter of Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of service provided by Home Instead Senior Care (North Oxfordshire) - lovely and knowledgeable ladies who really managed my mam's illness beautifully with no loss of dignity. I've already recommended your firm to others. I just cannot fault Home Instead Senior Care (North
Oxfordshire) and was extremely grateful for them.

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Review from Jill P (Daughter of Client) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 91 and moved in with my family in September. Home Instead help him with personal care twice a day, am and pm. Our caregivers are all really lovely people, who always treat dad with respect and thoughtful care. He enjoys their company and because they stay for an hour it means they have
time to chat and help dad without rushing him. They are never late and if they haven't finished on time they don't quibble about leaving bang on the hour. They are very considerate when they arrive, fitting around our sometimes chaotic family home! From my point of view I really appreciate the support I get from head office. It's great to have knowledgeable people at the end of the phone if I need to discuss a concern regarding dad. Their attention to detail regarding following medical staff's instructions regarding the application of creams and support stockings etc has been very impressive. There are so many care companies it's tricky knowing who to pick. I am so glad I chose Home Instead.

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Review from Bev (Wife of Client) published on 2 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been receiving daily personal care and companionship up to his entering a residential care home, following a worsening of his ft dementia condition, in August this year. Right from the first day, some two years previously, he had been in receipt of first class care and friendship from
the very professional, compassionate and deeply caring ladies from Home Instead. He was carefully matched by the managers and had an amazing relationship with all of the carers who visited him each day. I cannot commend them enough for their compassion and understanding. I really could not have coped without them all. They are very person centred, ultra professional and everything you would expect from a very well run agency. They became a big part of his life and I considered them family friends eventually. I would recommend them to anyone in need of a carer for their loved one.

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Review from Anne R (Daughter of Client) published on 22 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company lovely. They treat my dear father who has dementia with kindness and are gentle caring people who are looking after him. He very much has enjoyed their company and it's also been a great help to me. I would recommend them to anyone who is in need of help.

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Review from Susan O (Daughter of Client) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy with all the carers who visited her, she felt very comfortable with them and looked on them almost as friends. They were very reliable and always kind and courteous.
The agency must have a very good selection system to provide such consistently good people.

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Review from Basil D (Husband of Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was increasingly difficult to care for the needs of an elderly wife with dementia and alzheimers. We contacted Home Instead who promptly arranged home visits to ascertain our needs and to advise on how they could support us. Subsequent visits were also very professional and caring leading to a 'tailor
made' selection of caregivers for home visits. These visits increased over the next 10 months as the Alzheimers deteriorated and my wife fractured her femur. Following a long spell in hospital she is now requiring residential nursing care. Our connection with Home Instead has always been very professional, caring, pleasant and very supportive to our needs. I would strongly recommend their services to anyone in similar circumstances to ours.

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Review from A L H (Husband of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced the regular committed attendance to my wife which was a great support to me over the period. My wife was helped as much as I was when I needed to attend hospital appointments carers came. I am more than grateful for all the commitment from the carers

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Review from Jane (Daughter of Client) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead have been caring for my father on a regular basis since a deterioration in his health earlier this year. The excellent care and support provided enables my father to fulfill his wish to continue living at home. The carefully selected team of care givers visit regularly and provide help
where needed while respecting my father's need to maintain his independence. Home Instead provide a safe, effective person-centred service by building a strong relationship based on trust and respect. They are always very professional in their approach and have kept the family involved and informed as appropriate at every stage. This is a team that is genuine, caring and who go that extra mile. I would not hesitate to recommend this service to others.

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Review from Anthony B (Husband of Client) published on 25 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service we have received from Home Instead North Oxfordshire, they are a great team to deal with and are only too pleased to help in all situations. They are only too willing to help and advise on any situation that may arise, and their feedback is first class. We would
have no hesitation in recommending their service to anyone.

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Review from Charlotte R (Daughter of Client) published on 23 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my mother providing additional carers on a daily basis in tandem with her live-in carer.


We employed them when my mother became bed-bound and our carer was unable to assist on her own safely. They were able to assist us within a few days and proved themselves to be ultra-efficient

in care, administration and reliability. I have nothing but the highest admiration and confidence in their care. I live in New Zealand so have to rely heavily on care staff for my mother. I felt that my mother and carer were in safe and capable hands. Sadly, her condition worsened and we had to make the decision to place her in residential care so we no longer employ Home Instead.


I highly recommend their services.


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Review from Graeme B (Father of Client) published on 22 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead North Oxfordshire proved themselves to be an extremely confident and conscientious agency. They select and train their staff carefully, and monitor effectively. Absolutely no complaints. I was confident my daughter was being very well looked after.

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Review from Sharon S (Daughter of Client) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90 years of age mother is blind and we found Care manager very helpful and understanding. She thought of things we would never have thought of .
The same for the carers my mum had . They went out of their way to think of things to do even though my mother was blind. I found everyone in the company
are full of empathy which we have not always received with other agency's. I would recommend this company to anybody who was thinking of using them . You would not be disappointed.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Home Instead (North Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Home Instead (North Oxfordshire) is calculated as follows: ( (54 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Oxfordshire) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Graham

Graham Holtom

Job Title: Director

Joined: 2013

I joined Home Instead because of my experience in seeking Care for my father who had Alzheimer's Disease. I discovered that it's not easy to find quality support for a loved one and so my wife and I decided to create it. We joined Home Instead and opened our office in October 2013. Since that time we feel we have added something to the lives of 100's of clients and their families in North Oxfordshire and South West Northamptonshire.


Graham's overall role is to manage the business. He is also the nominated person with the Care Quality Commission.


Adina

Adina Constantin

Job Title: Registered Care Manager

Joined: 2019

I'm Adina and work with Home Instead in North Oxfordshire as Registered Care Manager, which means I am responsible for all elements of the service we provide. I initially joined as Deputy Manager for two years and also have over five years of experience in other roles within the care industry in Oxfordshire. I have found the focus we put on quality to be reflected in the experience people have every day. I feel very motivated and passionate about providing the highest quality service to our clients and their families.


I live nearby with my family and have a young daughter - see picture, I'm on the left! I love being a Mum… even if it does mean I don’t have too much time for hobbies these days!


Heather

Heather Carruthers

Job Title: Field Supervisor

Joined: 2018

I have worked in varied roles for a number of years but after experiencing the need for care and support for my own parents, and the difference that extra support made to them both, I joined Home Instead in North Oxfordshire in 2018. I loved visiting my clients and progressed from CAREGiver to Senior CAREGiver and then to Field Supervisor in 2020. My role now involves the support of clients and their families and CAREGivers in the west of our area. I love the feeling you get when you know you make such a difference to people.


Outside of work I love spending time with my family and especially my grandchildren. I have a wide and possibly unusual range of interests including dressmaking and I am also a keen motorcyclist and love nothing more than riding through the country lanes with my husband especially in the summer months.


Lisa

Lisa Oliver

Job Title: Field Supervisor

Joined: 2020

I have lived in this area all my life and have worked in the caring field since I was 15. This has been both in client’s own homes and residential settings. I rose to Deputy Care Manager in a local care home and have obtained various qualifications including a level five NVQ qualification in Leadership and Management.


I joined Home Instead in North Oxfordshire in the summer of 2021 as a Field Supervisor. My role is to ensure clients and caregivers have the best experience possible and It’s really great to be somewhere where quality really matters.


Outside of work I enjoy time with my family and taking long walks. I try my best to keep physically fit and not to take life too seriously.


Zoe

Zoe Pickworth

Job Title: Trainer

Joined: 2015

I've been with Home Instead in North Oxfordshire for four and a half years now. Initially, I was responsible for scheduling for three years but after taking a year off to have twins (!) I now have a role supporting CAREGivers through supervision and training but also support Elaine and Adina in the day to daycare operations.


I originally trained to degree level in psychology and have worked with both younger and older people since then. I really love working for Home Instead. The attention clients get and the support we provide our staff is second to none. I feel proud to work for the organisation.


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