Sylvan Home Care Services

10 Allport Lane Precinct, Bromborough, Wirral CH62 7HP
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8.8 14 Reviews
  • Sylvan Home Care Services, Wirral
Sylvan Home Care is an independent, local provider of home care services to Wirral residents. Their mission is to be the preferred homecare agency to members of the Wirral community who wish to maintain their independence and live in their own home. Their services include personal care, respite and overnight care, rehabilitation, recuperation and convalescent care and much more. More information on Sylvan Home Care can be found on their website.

The team take great pride in being a local company and believe they make a genuine positive impact on the lives of their service users. They value their local communities and work hard to support service users in a way that friends, neighbours and communities have for generations. At Sylvan Home Care Services, they are highly passionate about what they do. Providing personalised support that balances professionalism with warmth, compassion, and integrity is ingrained in their culture and values. Staff are genuinely approachable and caring because, for them, this is more than just a job.

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Care Provided by Sylvan Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Older Person Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Sylvan Home Care Services
  • Person in charge
  • Lucy Smalley (Care Cordinator)

Sylvan Home Care Services Reviews (14)

8.8

Sylvan Home Care Services has a Review Score of 8.8 (8.824) out of 10, based on 3 reviews in the last 2 years. Over all time Sylvan Home Care Services has 14 reviews.

Overall Experience

  • 8
  • 6
  • 0
  • 0
  • 0

Date Published

14
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3
11

Review from Rachel B (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Sylvan Home Care have been supporting my mother since April. She's 93 and very keen to maintain her independence and stay in her own home but health problems and some memory loss that mean she can't do this without help. Although she was initially very unsure about the arrangement, she
now loves the visits (morning and evening) and the carers have improved her daily life in so many ways. On top of all the practical support, they take time to chat with her and, as she repeatedly says, never make her feel helpless or inadequate. Living at a distance from Mum, it is a huge comfort knowing that she has such kind, friendly and professional care.

Reply from Lucy Smalley, Manager at Sylvan Home Care Services

Thank you for your kind words much appreciated. It is a pleasure looking after your mum.


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Review from S N (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good and do their best to fulfil their important tasks. They are very pleasant people, as well as careful in their work. They are keen to go at the client's pace and not rush through their work.

Reply from Susan Agger, Registered Manager at Sylvan Home Care Services

Thank you very much for your lovely review; it is very much appreciated.


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Review from P M (Client) assisted by family/friend published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am overall satisfied with the service that Sylvan provided and find the staff very helpful and flexible with my needs.

Reply from Susan Agger, Registered Manager at Sylvan Home Care Services

Thank you for your review; it is very much appreciated.


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Review from Suzanne D (Daughter of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a small note to say a massive thank you to Sylvan Home Care who look after my mother on a daily basis. A fantastic and professional group of carers. It is difficult to convey the amount of gratitude in words, and so to show how much appreciation for all that you do for my mother and the elderly
people that you so professionally care for, my company will be working alongside Sylvan this Christmas.
My company will be providing, free of charge, Christmas lunch and pudding to elderly Sylvan clients who are unable to prepare a Christmas dinner for themselves or who may be alone this Christmas.
We will provide a home-cooked Christmas dinner and pudding and deliver the dinners on Christmas morning in time for lunch.
This is a humble gesture of goodwill and gratitude for everything that Sylvan do for the vulnerable and elderly community.
Massive respect to you all!

Reply from Gitesh Borkhatria, Director at Sylvan Home Care Services

An amazing gesture from your company, and thank you so much for taking the time to write this fabulous review; from all at Sylvan Home Care Services.


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Review from Mike E (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedicated team at Sylvan provided wonderful care and attention for my very elderly mother.
They kept in touch with me and promptly alerted me to any concerns they had concerning mum.
Mum’s health was very poor and as she opted to stay at home rather than go into a care home, I was understandably
concerned at first. However, the staff at Sylvan allayed all my fears and consistently provided a very high level of service. Their friendly staff not only ensured Mum’s welfare but also raised her spirits, despite all her difficulties. She had many a laugh with them and enjoyed their company,
I have no hesitation recommending Sylvan Care: they go that ‘extra mile’ and provide a first-class service.
A big thank you to all at Sylvan.

Reply from Wendy Roberts, Manager at Sylvan Home Care Services

Thank you for taking the time to provide your review of us. It was a pleasure to care for your mum. She made a lasting impression on all who met her.


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Review from Adrian N (Son of Client) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvan's team helped to look after my Dad at home (where he wanted to be) from early 2019 until February 2020. They were, without exception, absolutely brilliant. Most importantly they treated Dad as a friend or relative who needed their very professional help. They gave him praise when he deserved
it (some Scones he cooked with one of the Team would have impressed Mary Berry). They did their absolute best to encourage Dad to eat and drink well and he loved their regular visits to his home (despite having previously been inclined to be a bit of a recluse). When there were problems (once with a chest infection and most recently with a second stroke) they moved very quickly in absolutely the right manner. They were really caring in their approach. It has left me with some lasting and extremely positive memories. Dad has now moved to a local Care/Residential Home and their team, who are clearly themselves well respected, have quite an act to follow. My thanks to the whole Sylvan Team.

Reply from Wendy Roberts, Manager at Sylvan Home Care Services

Thank you for your feedback, and he is already being missed!
It was a pleasure to care for him.


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Review from L P (Daughter of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live a four hour drive away from Dad I have wanted someone to call in to see Dad in his home for over a year. Dad has always refused to consider care of any sort being staunchly independent and in his 90's.
I arranged for this carer to come to see Dad and see if she could persuade him where I
had failed. We all had a cup of tea together and a chat about what Dad wanted. Then with her power of persuasion, she had Dad in the bathroom, washed and dressed, chatting like they were old friends. The sense of relief that Dad's introduction to having care at home went so well was huge. I knew the carer's visits would be welcomed by both of us and in the first three days she has kept me up to date.

Reply from Wendy Roberts at Sylvan Home Care Services

Thank you for your valued feedback about our service. Much appreciated.


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Review from Janette M (Partner of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sylvan Home Care Services are an excellent care provider within our experience with caring and dedicated staff. They show genuine concern for their patients a provide a very good level of service. In our experience they were always reliable and always fed back concerns or information to ourselves that
would help with Grandad's care.

Reply from Gitesh Borkhatria at Sylvan Home Care Services

Thank you for taking the time to review us and for your feedback.
Best Wishes from the team at Sylvan Home Care Services


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Review from Nikki M (Daughter of Client) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all very kind to Mum and often went out of their way to help her. They would ring me if she was out wandering and on one occasion they actually took her home when she was at a bus stop. The staff in the office were helpful and supportive and were happy for me to call in for a chat.

Reply from Wendy Roberts at Sylvan Home Care Services

Thank you for your feedback. It was a pleasure to look after your mum and thank you for your support. Best Wishes from all at Sylvan Home Care Services.


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Review from Kate (Daughter-in-law of Client) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sylvan Home Care Services was able to provide evening calls at short notice in the Eastham area to my father-in-law. Although only used for a short while the initial assessment was very professional and all carers arrived on time.

Reply from Gitesh Borkhatria, Director at Sylvan Home Care Services

Thank you for taking the time to review our service, the team really appreciate your positive feedback.


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Review from E N (Client) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the agency and will not change. It is efficiently run by the manager who gets on with everybody. All the carers that come are very good, cannot fault them. They are nice girls.

Reply from Wendy Roberts, Manager at Sylvan Home Care Services

Thank you for your valued feedback about our service. Much appreciated.


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Review from S M (Client) assisted by family/friend published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers do as much as they can to assist me in my needs. They are very helpful, reliable and are friendly, even when I don't need anything doing, they will stay and chat to me, especially when I am on my own, as my partner does voluntary work twice a week and without the carers coming in she
would not be able to do this.

Reply from Wendy Roberts, Manager at Sylvan Home Care Services

Thank you for your valued feedback regarding our services. Much appreciated.


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Review from Iain F (Son of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the company/management approachable and professional. They make all attempts at accommodating my father's requirements. My father is quite satisfied with his care team.

Reply from Wendy Roberts, Manager at Sylvan Home Care Services

Thank you for your feedback and is very much appreciated.


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Review from Pat G (Daughter of Client) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is living at home with carers going in twice a day. We have found the carers to be very friendly and understanding towards to his care and daily needs. They keep you well informed of any problems and always come up with solutions to any problems that we have to face.

Reply from Wendy Roberts, Manager at Sylvan Home Care Services

Thank you very much for your positive review. This is greatly appreciated by Sylvan Home Care Services.


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Current Review Score: 8.8 (8.824)

Overview of Review Score

The Review Score of 8.8 (8.824) out of 10 for Sylvan Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Sylvan Home Care Services is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) ) ÷ 17 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sylvan Home Care Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sylvan Home Care Services

What Type of Services does Sylvan Home Care Services offer?

Sylvan Home Care Services offers Home Care.

How many Carers does Sylvan Home Care Services employ?

Sylvan Home Care Services employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvan Home Care Services to verify any information. View our terms and conditions. Sylvan Home Care Services has an Enhanced Service – more info.