Bluebird Care Derbyshire Dales & Amber Valley

6 Bridge Street, Belper DE56 1AX
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9.9 75 Reviews
  • Bluebird Care Derbyshire Dales & Amber Valley, Belper
Bluebird Care Derbyshire Dales and Amber Valley provides a full and comprehensive range of home care services, including live-in care.

The provider has been operating since May 2013 and has established a reputation for delivering high-quality care and is considered to be the provider of choice in the locality, receiving a Top Twenty Award for the East Midlands from Homecare.co.uk for 8 years since 2015 and rated Outstanding by the CQC (report dated February 2020).

Support is offered to people who wish to continue living in their own home and the provider offers companionship visits as well as accompanying social outings or appointments. Respite care is available, with suitable notice, if family members need a relaxing break.

Live-in care support is also offered, providing an alternative to a residential home enabling people to remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.

It is the attention to detail that makes the difference and Bluebird Care enables the choice of bespoke support at home rather than moving to a residential home. With the extra support, many people have benefited from an improvement in the quality of their lives and are able to continue to do the things that they enjoy. Family members can relax and even go away, knowing that their loved one is well-supported at home.

Regarding their employees, Bluebird Care have a very experienced office team. Their care assistants are hand-picked, have an Enhanced DBS check and, 3 references. The team receives comprehensive induction training and regular ongoing training.

A notable feature of this provider is the level of support the team receives to ensure that they are carrying out their support to the best possible standard. All employees are paid above the Voluntary Living Wage rate and are paid for travel time.

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Care Provided by Bluebird Care Derbyshire Dales & Amber Valley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane McKenning-Wain (Acting Care Manager)

Funding & Fees Guide for Bluebird Care Derbyshire Dales & Amber Valley

  • Prices

  • £31.00 per weekday hour
    £34.00 per hour on weekends
    Live-in care £195 -£215 per day

  • We are Living Wage Accredited Employers and pay our team well. We respect our team and the work that they do in providing excellent support to individuals in our community, enabling our customers to remain safe and well at home.
    Our charge rate includes travel time, and there are no additional charges apart from a supplement on BanK Holidays, which is advised in advance.
    Travel with and for customers, is charged at 45 pence per mile.

Bluebird Care Derbyshire Dales & Amber Valley Reviews (75)

Total of 75, showing 1-20
9.9

Bluebird Care Derbyshire Dales & Amber Valley has a Review Score of 9.9 (9.944) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebird Care Derbyshire Dales & Amber Valley has 75 reviews.

Overall Experience

  • 67
  • 8
  • 0
  • 0
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Date Published

75
1
8
12
63

Review from J K (Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care from Bluebird Care over the past two months or so as a short-term customer. The care was designed to help me in my later stages of rehabilitation after a longish spell in hospital. All the staff that I encountered were very attentive to my particular needs.

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Review from Joanna S (Daughter of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged a trial of live-in care when my father's needs increased and his granddaughter and her partner, who had been living with him, needed to move away. Bluebird Care were very helpful in providing suitable, experienced carers with little delay so that we could give this a realistic trial. Everything
went well. In the end, we have decided a residential home is a better choice for him. It was definitely worth having had the experience to help us make the choice and I think, for many people, the final decision would have gone the other way.

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Review from A C (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently started having help with bathing and dressing. The care and consideration have been excellent. The staff are very caring and are good company. They are punctual and do an excellent job.

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Review from Lynn M (Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not need a high level of care, just a short time a week to help with personal care for safety reasons. I look forward to my cheerful, caring Bluebirds coming each week, always on time. The business is very efficient with good communication. My life has improved with the help of Bluebirds and I
cannot fault them.

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Review from Rebecca B (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using Bluebird Care for a few months now and they have been amazing.
My mum was very reluctant to have anyone in the house but she has always felt at ease, from day one, with all the carers that go over.
They have been able to adapt quickly to Mum's changing needs, which has been
really helpful.
Would highly recommend it.

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Review from Mark B (Son of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care that my mum receives every day 7 days a week is outstanding from Bluebird. All the carers are brilliant, they always show my mum & me total respect & care and they are always well-mannered & they are always positive & happy doing their caring work. They all a total credit to Bluebird Care
& also all the staff including their directors are always polite, well-mannered & always have the time & care to listen to me especially when my mum's medication & needs change.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review which is appreciated. It is a pleasure to support your mum and we are glad that our support is beneficial to your mum and meets your requirements.


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Review from Sandra S (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We connected with Bluebird Care in November 2023 and they quickly established a plan of home care visits for Mum. They were responsive to changes in needs, contact was made if there were any concerns picked up by the carers and they were very easy to contact at any time. We were kept informed of any
changes in timing or staff attending, and had a weekly timetable provided. The most important point for me was how they took both Mum and the whole family into their care, they made a firm bond with Mum and she was adopted into their "family", at the same time we felt very included in their care too. One particular incident where I was struggling to handle Mum's dementia, their support was completely invaluable. On another occasion when I was some 160 miles away and Mum had a fall, a quick phone call to Bluebird and someone was with her to stay once the medical support had been and gone. Five stars is not enough to express our gratitude for their professionalism, care and compassion.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review. It was a pleasure supporting your mum and it is always good to work with very supportive family members so that the support provided to your mum could be adapted as her needs changed.


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Review from Jason M (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started using Bluebird Care in 2023 and she was very pleased with the care and attention. They are always very happy and willing to help with anything so I would highly recommend Bluebird Care.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for the great review; it is appreciated. We are pleased that your mother is so happy with our service. We know your mum's care team enjoy supporting her.


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Review from H M (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have provided domiciliary care for my mum over the last year, this is the first time Mum has needed any care and we were really anxious about where to go and didn't really know what it was Mum even needed from the carers.
Right from the start, I felt the team knew exactly what they were
doing, initially asking what we thought would be a good starting point and then working with Mum and myself to adapt the care and help to support Mum's specific needs. The big strengths of all the team are their focus on Mum's needs, her safety and her choices/decisions about her care. When needs changed they communicated with the family quickly and calmly, making suggestions about what could be done and this also happened during times of concern. The team was completely reliable, always visited as planned and when Mum's needs increased they were able to step up with additional visits immediately. I would have no hesitation in recommending them.

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Review from Elizabeth W (Niece of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty had great care from Bluebird Care Derbyshire Dales & Amber Valley who came in every day to give her full-time carer a break. The service was professional and friendly and any issues were sorted out in a timely manner. Many of the carers forged great relationships with the manager and I felt
it was a service we could trust.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive comments on our service.
It has been a pleasure to support your Aunt and all of our team enjoyed spending time with her on the daily companionship visits.


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Review from Wendy C (Daughter of Client) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Bluebirds very kind, helpful and willing.

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Review from Michelle E (Daughter of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is more than happy with the care and support she receives from Bluebird Care, Derbyshire Dales & Amber Valley. The carers are very obliging and professional at all times.
Everyone in the office has been very helpful and if we have had to change appointment times they are always more than
willing to do this.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. We are pleased that your mother is happy with our support and that we have managed to be flexible when requested. I know the team really enjoy supporting your mother and we appreciate the input that you as a family provide to us, which always assists in the support running smoothly and we always appreciate visits to the office!


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Review from Judy H (Daughter of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebirds have been visiting my mother daily for several years now. They provide her with company and all the support she needs to be able to continue to live independently in her own home, which is her wish. They are always bright and cheerful and always caring, as well as being totally professional.
Most importantly, Mum loves them!

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your wonderful review. All the team find your mother a real pleasure to support and will appreciate your comments.


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Review from John H (Nephew of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Some eighteen months ago, I was placed in the position of having to find care for my aunt at very short notice following her sudden discharge from the hospital. I approached Bluebird Care in Belper, and within 24 hours, was offered a level of care that allowed my aunt to return home. Starting with two
and three visits a day, and over eighteen months, evolving into 24-hour live-in care with 100% personal care, I was able to achieve her wishes of spending this time with dignity in her own home. Throughout this time, the thoroughly professional team tailored the attention required and covered my aunt's needs, sometimes with visits from up to six or seven different careers per day, depending on the level of expertise required. We went right through Covid without exposing my aunt to the virus - quite a demonstration of the professionalism of the individual careers involved. The best thing was that my aunt enjoyed the company of the careers taking a huge weight off my shoulders.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. It was a pleasure to support your aunt and a privilege to support her to the end of her life at home.


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Review from Joanna B (Granddaughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has limited mobility and eyesight, so he lives with my parents who are his main carers, I also care for him as well on occasions. I got married in February and we needed to arrange live-in care for him for a few days. I called a few care companies to try and arrange this and one told me that
they couldn't arrange care until May! luckily we found the lovely people at Bluebird who really do genuinely care about people and want to help, they went above and beyond to arrange a lovely person to look after my grandad so that we were able to enjoy our wedding and relax knowing that he was very well taken care of and very importantly, safe. My grandad told us how much he enjoyed the company of the lovely person that looked after him for a few days. Thank you so much Bluebird Care for everything you have done for us you are such kind and caring people, I would not hesitate to recommend you, you made the whole process easy and stress-free for us all.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for such a wonderful review. It was a pleasure to support your grandad to enable the rest of the family to share and enjoy your special occasion. When you said that the support was for your wedding, we just had to pull all the stops out! We feel that we shared in your celebration which is really rewarding and helps get us through the less good times such as the current COVID situation. Your grandad was a pleasure to support and we never take for granted being entrusted to support more vulnerable people in the community and family members.
Thanks, Philip


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Review from Joyce R (Client) assisted by family/friend published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, very good at letting me know if there are changes. All my carers are excellent and brighten my day. A very professional and caring company.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. We are pleased that you are so satisfied with our service. Our role is very rewarding, and the team are always pleased to hear that they are brightening someone's day. People seeking support, always appreciate our customers' experience of our service - thank you.


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Review from Julie H (Daughter of Client) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I planned a carers break and required safe and well checks for my dad as his mobility is deteriorating. I was recommended Bluebird by a couple of local people. From the first enquiry I found the team very professional, caring and friendly. The paperwork was very comprehensive too. The carers that
came were very friendly and caring and helped dad with medication prompting etc and made him a hot drink. I am very impressed by Bluebird and would have no hesitation to recommend them to friends and family. If required, I will choose Bluebird in the future- thank you very much.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. It was a pleasure to support your dad.
Philip


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Review from Lindsey S (Daughter of Client) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived independently in a retirement flat. She was diagnosed with dementia in 2017 and we were very fortunate to secure a domiciliary care package with Bluebird Care (Derbyshire Dales and Amber Valley) soon afterwards. With this increasingly complex and responsive care package, Mum was able
to stay safely in her own home until late 2021. This would have been a major achievement at the best of times but is all the more remarkable during the pandemic. I cannot praise Bluebird Care and their expert carers highly enough. Mum's care needs changed and increased over time, often at short notice, and the management team was always open to (and made) suggestions, honest about capacity and did whatever they could to support. The level of care was impressive, sensitive and tailored to needs and preferences. Great care was taken to assess and review needs; communication was excellent. At all times Mum was met with genuine compassion and concern; this is truly outstanding care.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review.
It was a pleasure supporting your mum and all her team miss seeing her.
Philip


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Review from Helen H (Daughter of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After months of looking for a PA to work alongside me for mums care. It was a really difficult decision for me to have a care agency in to help support my mother who has Alzheimer's/Dementia. I have to say from my first telephone enquiry, I always found Bluebird Care helpful, informative, friendly and
professional. It was clear to me that mums caregivers were carefully chosen and well-matched to her personality, always kind, caring and giving the reassurance often needed with mums condition. The care plan was adhered to as discussed. This all helped me to overcome my apprehension of outsiders entering our close family network. I have now found a PA but would not hesitate to return to Bluebird Care should our circumstances change.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your positive review. It has been a pleasure to support your mum and her team will miss seeing her each week.


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Review from B J D (Daughter of Client) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was concerned about my mum as the first lockdown was announced. She was a very sociable lady, but desperately wanted to stay in her own home until the end of her life. She had been used to lots of visits and visitors and I knew she needed help to look after herself too. Bluebird carers offered her
care and friendship. She looked forward to their visits every day. My mum was the last surviving sister of six and she told me once that she thought of the carers as her sisters. Mum died at the age of 95 on 1st August, but managed to stay in her own home as she had wished, thanks to Bluebird.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your lovely review. We are pleased that we made such a difference to your mother and, with family support, enabled her to remain at home. That is so important to achieve if that is someone's choice. The care assistants all enjoyed supporting your mum, she certainly was fun and they miss her.


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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bluebird Care Derbyshire Dales & Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Bluebird Care Derbyshire Dales & Amber Valley is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) ) ÷ 71 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Derbyshire Dales & Amber Valley is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (2)

Rhiannon

Rhiannon Williams

Job Title: Registered Care Manager

Joined: 2018

Rhiannon joined Bluebird Care as a Field Care Supervisor in June 2018, and progressed to Registered Care Manager by the end of the year. Having always wanted to work in social care, and after completing her level 3 Diploma in Health and Social Care, Rhiannon went to University and graduated with a BA Honours Degree in Health and Social Care. Rhiannon’s plan was always to work in Social Care and her hope and aim was to become a Registered Manager.


“I am extremely proud to be the manager of Bluebird Care Derbyshire Dales and Amber Valley. We have an excellent team of care assistants who provide the best quality care and support for our customers. Our team genuinely care about the wellbeing of our customers and this shows in their professional practice. As a team, we are dedicated to offering an ‘outstanding-rated’ service to our customers with pride and passion”.


Jane

Jane Mc-Kenning-Wain

Job Title: Customer Care Manager

Joined: 2015

Jane began her career in care in 1995, working as an administrator in a care home; quickly developing her role and incorporating care skills to become Deputy Manager. Within this role, Jane developed a passion for delivering high standards of person-centred care. Jane went on to become Registered Manager of a Dementia Care Home, where she obtained a degree in End-of-Life Care and Long-term Health Conditions. Following this, Jane worked in a community-based role commissioned by the NHS, working alongside the Virtual Ward Team (community-based NHS professionals). This gave Jane great insight into how the community health teams operate and the services available to people living in the community.


“In 2015, I began working for Bluebird Care Derbyshire Dales & Amber Valley. The ethos of the owners reflected my own – to provide excellent standards of holistic care and support to adults in the community, to enable them to stay safe and well and independent in their own homes. This ethos is shared by our team of care assistants and our quality is achieved through excellent teamwork, communication, leadership and training”


Frequently Asked Questions about Bluebird Care Derbyshire Dales & Amber Valley

What Type of Services does Bluebird Care Derbyshire Dales & Amber Valley offer?

Bluebird Care Derbyshire Dales & Amber Valley offers Home Care.

How many Carers does Bluebird Care Derbyshire Dales & Amber Valley employ?

Bluebird Care Derbyshire Dales & Amber Valley employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Derbyshire Dales & Amber Valley to verify any information. View our terms and conditions. Bluebird Care Derbyshire Dales & Amber Valley has a Platinum Service – more info.