Bluebird Care Derbyshire Dales & Amber Valley

6 Bridge Street, Belper DE56 1AX
Submit a Review
9.9 75 Reviews
  • Bluebird Care Derbyshire Dales & Amber Valley, Belper
Bluebird Care Derbyshire Dales and Amber Valley provides a full and comprehensive range of home care services, including live-in care.

The provider has been operating since May 2013 and has established a reputation for delivering high-quality care and is considered to be the provider of choice in the locality, receiving a Top Twenty Award for the East Midlands from Homecare.co.uk for 8 years since 2015 and rated Outstanding by the CQC (report dated February 2020).

Support is offered to people who wish to continue living in their own home and the provider offers companionship visits as well as accompanying social outings or appointments. Respite care is available, with suitable notice, if family members need a relaxing break.

Live-in care support is also offered, providing an alternative to a residential home enabling people to remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.

It is the attention to detail that makes the difference and Bluebird Care enables the choice of bespoke support at home rather than moving to a residential home. With the extra support, many people have benefited from an improvement in the quality of their lives and are able to continue to do the things that they enjoy. Family members can relax and even go away, knowing that their loved one is well-supported at home.

Regarding their employees, Bluebird Care have a very experienced office team. Their care assistants are hand-picked, have an Enhanced DBS check and, 3 references. The team receives comprehensive induction training and regular ongoing training.

A notable feature of this provider is the level of support the team receives to ensure that they are carrying out their support to the best possible standard. All employees are paid above the Voluntary Living Wage rate and are paid for travel time.

Show Bluebird Care Derbyshire Dales & Amber Valley on the Map

Care Provided by Bluebird Care Derbyshire Dales & Amber Valley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane McKenning-Wain (Acting Care Manager)

Funding & Fees Guide for Bluebird Care Derbyshire Dales & Amber Valley

  • Prices

  • £31.00 per weekday hour
    £34.00 per hour on weekends
    Live-in care £195 -£215 per day

  • We are Living Wage Accredited Employers and pay our team well. We respect our team and the work that they do in providing excellent support to individuals in our community, enabling our customers to remain safe and well at home.
    Our charge rate includes travel time, and there are no additional charges apart from a supplement on BanK Holidays, which is advised in advance.
    Travel with and for customers, is charged at 45 pence per mile.

Bluebird Care Derbyshire Dales & Amber Valley Reviews (75)

Total of 75, showing 21-40
9.9

Bluebird Care Derbyshire Dales & Amber Valley has a Review Score of 9.9 (9.944) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebird Care Derbyshire Dales & Amber Valley has 75 reviews.

Overall Experience

  • 67
  • 8
  • 0
  • 0
  • 0

Date Published

75
1
8
12
63

Review from Mike C (Friend of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird team looked after our very close friend, aged 91, in such a very sensitive, caring and professional manner. I would have no hesitation in recommending the whole team and I cannot thank you all enough. Stay safe and stay well.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you, Mike, for your very supportive review. The whole team miss your friend, as we have supported her for several years, and one can't help but get attached. She was a lovely lady who we will all remember fondly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane C (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided an outstanding quality of service for my 96-year-old mum. This very well run agency sent a smallish, regular and very professional team to provide her with companionship and meal preparation. Mum really looked forward to the visits from the kind, compassionate, sensitive and
thoughtful carers. Each one of them quickly built up a strong relationship with her, taking special interest in her life and her specific needs. They always came with a smile on their face and nothing was ever too much trouble. We couldn't have wished for more and would like to say a huge thank you to each and every member of the team.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. It has been a pleasure supporting your mum and we hope that she settles in the care home near to you and her family.


Philip


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Cliff W (Husband of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, polite, efficient and very satisfactory. Willing to carry out extra tasks, as requested. Always concerned about my welfare as well as my wife's. A very good team of carers and an efficient main office.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review, which we appreciate. We are pleased to support your wife, and you as necessary.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen W (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Derbyshire Dales & Amber Valley have been caring for my mother for several years. At that time the guidance and support given by Bluebird Care Derbyshire Dales & Amber Valley was invaluable, as neither myself or my family had any previous experience. Over the past three years, the level
and frequency of care has increased with all members of the staff being most supportive and understanding at all times. I receive immediate feedback if a carer has any concerns with my mother and the team at the office are always helpful, should I have any queries regarding my mother's condition or the level of care being provided. For example, recently my mother had a fall and not only did Bluebird Care Derbyshire Dales & Amber Valley wait with her until the ambulance arrived but also arranged for additional visits within twenty-four hours, for which I was most grateful. Another key strength, amongst others, is the continuity of carers, meaning my mother feels safe and comfortable, which in turn provides me with the reassurance that she is receiving the best possible care when I cannot always be available.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your comprehensive review. We are pleased to support your mother and that you and your mother find our service both beneficial and reassuring.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mike G (Son of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care; considerate and encouraging throughout. They have helped my father successfully recuperate after a hospital admission last March. With Bluebird Care's help and attention, he has successfully managed to recover at home. Excellent support for my elderly mother too. Highly recommended.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Many thanks for the positive review, Mike. We are pleased that your father has recovered following his hospital admission last year so that our support is no longer needed.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jaci B (Daughter of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird team looked after my mother for 6 months this year before she went into residential care. Both my mum and myself were delighted with the service she received. All the carers were friendly, efficient and very professional. All the care visits were on time and Mum's every need and wish was
catered for. She was treated with both dignity and respect. I was happy that Mum was being so well looked after in the comfort of her own home.
I am confident that the service that Bluebird delivered could not have been better so a big thank you to all the team.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your wonderful review. It was a pleasure to support your mother - she is lovely and the team misses her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate D (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been providing care and companionship visits for my mother, who has Alzheimer’s dementia, for over a year now and I cannot recommend their service highly enough.
Without fail all the carers have been lovely individuals, always extremely caring, cheerful and kind and a pleasure to have
around. They are incredibly flexible and reactive to Mum’s needs and tolerate her often defensive demeanour with generous patience.
The whole team is thoroughly professional with excellent communication from the office team and very helpful daily written updates from the carers. The team has been quick to react to any problems or issues regards my Mum's well being, offering up practical and common-sense solutions. Without them and their support Mum would not be able to live the life she wants in her own home.
Thank you.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for such a great review. We are pleased that we're able to support your mum and appreciate your timely responses when needing to work together.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gary B (Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is a very reliable and professional care service. Their caregivers are friendly and caring. We treat them now as family. They will always try to accommodate your requests even when not part of the normal service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian M (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care that Bluebird has provided for my 96-year-old mother, who lives alone, over recent years. Not only has the standard of care been outstanding throughout, but it has been very flexible to her varying needs and gone above and beyond what she asked for on many occasions.
As I am currently living 250 miles away I am dependent on Bluebird and have complete confidence in the services they offer.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you, for your review of our service. Your mother is a pleasure to support. We are pleased that you are so satisfied and will ensure that all the team members see your review. We trust that you and your family remain safe and well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rex S (Husband of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional organisation. The staff are clean, cheerful, always on time and soon blend into the individual characteristics of the client. We are lucky to have such a highly competent organisation in our home town.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your glowing review which we will ensure that all the team see. We are pleased that you are so satisfied with our service. We hope that both you and your family remain safe and well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane W (Niece of Client) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and companionship was provided by a team of friendly, professional and cheerful carers. The service offered was outstanding; and the carers always arrived on time with a cheery welcome - adding a little joy to our lives at a difficult time. Bluebird were also able to 'step in' to provide
cover for night-time care when needed - often at short notice. I would have no hesitation whatsoever in recommending Bluebird Care for their professionalism and trustworthiness.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary B (Friend of Client) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care for two elderly neighbours, one for end of life care, the other for dementia. Bluebirds were totally professional from our initial meeting until unfortunately, the ladies passed away. When I needed extra care during the day and someone to sit overnight they did their utmost to help. Each
one of the Bluebird carers were kind, helpful and extremely caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Wife of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very considerate and caring. Excellent timekeeping, staff are very trustworthy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion D (Sister of Client) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been very impressed with the quality of care and the professional approach Bluebird Care have shown my brother. The carers turn up on time, are friendly without intruding on our privacy and have been lovely with my brother. He looks forward to their visits.
Bluebird staff have
also been very helpful to us and have gone the extra mile to make sure we can still enjoy family life whilst looking after my brother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John W (Client) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been assisted by Bluebird for about nine months following significant plastic surgery operation - 1/2 hour visits, four weekly, personal care while showering. This report covers an exceptional period when my housekeeper would be away on holiday and perhaps longer. My next of kin, daughter, living
distantly arranged for her own peace of mind and overall level of care. Without exception, every carer appeared genuinely to want to do everything possible for me, and indeed, to 'go the extra mile'. Every day the carer would arrive ready to spend two hours doing whatever I wanted and they thought should be done to maintain high standards. I have been very favourably impressed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracey S (Daughter of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was receiving daily care visits from Bluebird Care for approximately 2 years and then switched to 24 hour live in care earlier this year, after having initially tried a different live-in care provider. I have always found Bluebird Care to be immensely helpful and they have always gone above
and beyond to help and support my mother. They are easily contactable, very friendly and very supportive of me as well as my mother. Highly recommended.

Reply from Philip King at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review. It is a pleasure to be able to support your mother and the transition from daily calls to live-in support seems to have gone very well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jess T (Daughter of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been using Bluebird Care for several years now and we couldn’t be happier with them. The carers we have used have all been excellent, genuinely caring, knowledgeable and supportive throughout the years. Likewise, the office staff are extremely helpful, always feedback information and
understanding of my parents' needs. We appreciate all they do and are grateful for the care that they provide.

Reply from Susan King at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. We are pleased to be able to support your parents.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue C (Daughter of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Bluebird Care since October 2018 (recommended to us by a neighbour). We are absolutely delighted with the quality of the care and the friendliness of the staff and carers. Each time we have an additional query, Bluebird are always quick to react and always find a solution to any problems.
They are experienced and gentle with our parents and my brothers and I are very grateful that they are so professional and easily accessible. We will soon be looking for a live-in carer and we will definitely be using Bluebird.

Reply from Susan King at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your kind words. It is a pleasure to support your parents. We will pass on your comments to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael T (Friend of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided care for the gentleman I was caring for over the past three years. Throughout the standard of care provided was first class. As much as the standard of care was the way in which they endeared themselves to the client, who during the period involved was living on his own. The visits
by the Bluebird personnel became both an important event for the client and a huge source of support for me. All problems and enquiries which arose from time to time were dealt with efficiently and I could rely on Bluebird progressing any matter which I requested them to deal with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David O (Son of Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care for the last 6 months. They are very professional and caring for my father and doing his meals. I leave instructions. Well worth the money and it gives me peace of mind when I am not home or working.

Reply from Philip King at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your feedback David. It is a pleasure to support your father and to give you a break.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bluebird Care Derbyshire Dales & Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Bluebird Care Derbyshire Dales & Amber Valley is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) ) ÷ 71 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Derbyshire Dales & Amber Valley is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Rhiannon

Rhiannon Williams

Job Title: Registered Care Manager

Joined: 2018

Rhiannon joined Bluebird Care as a Field Care Supervisor in June 2018, and progressed to Registered Care Manager by the end of the year. Having always wanted to work in social care, and after completing her level 3 Diploma in Health and Social Care, Rhiannon went to University and graduated with a BA Honours Degree in Health and Social Care. Rhiannon’s plan was always to work in Social Care and her hope and aim was to become a Registered Manager.


“I am extremely proud to be the manager of Bluebird Care Derbyshire Dales and Amber Valley. We have an excellent team of care assistants who provide the best quality care and support for our customers. Our team genuinely care about the wellbeing of our customers and this shows in their professional practice. As a team, we are dedicated to offering an ‘outstanding-rated’ service to our customers with pride and passion”.


Jane

Jane Mc-Kenning-Wain

Job Title: Customer Care Manager

Joined: 2015

Jane began her career in care in 1995, working as an administrator in a care home; quickly developing her role and incorporating care skills to become Deputy Manager. Within this role, Jane developed a passion for delivering high standards of person-centred care. Jane went on to become Registered Manager of a Dementia Care Home, where she obtained a degree in End-of-Life Care and Long-term Health Conditions. Following this, Jane worked in a community-based role commissioned by the NHS, working alongside the Virtual Ward Team (community-based NHS professionals). This gave Jane great insight into how the community health teams operate and the services available to people living in the community.


“In 2015, I began working for Bluebird Care Derbyshire Dales & Amber Valley. The ethos of the owners reflected my own – to provide excellent standards of holistic care and support to adults in the community, to enable them to stay safe and well and independent in their own homes. This ethos is shared by our team of care assistants and our quality is achieved through excellent teamwork, communication, leadership and training”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Derbyshire Dales & Amber Valley to verify any information. View our terms and conditions. Bluebird Care Derbyshire Dales & Amber Valley has a Platinum Service – more info.