Bluebird Care Derbyshire Dales & Amber Valley

6 Bridge Street, Belper DE56 1AX
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9.9 75 Reviews
  • Bluebird Care Derbyshire Dales & Amber Valley, Belper
Bluebird Care Derbyshire Dales and Amber Valley provides a full and comprehensive range of home care services, including live-in care.

The provider has been operating since May 2013 and has established a reputation for delivering high-quality care and is considered to be the provider of choice in the locality, receiving a Top Twenty Award for the East Midlands from Homecare.co.uk for 8 years since 2015 and rated Outstanding by the CQC (report dated February 2020).

Support is offered to people who wish to continue living in their own home and the provider offers companionship visits as well as accompanying social outings or appointments. Respite care is available, with suitable notice, if family members need a relaxing break.

Live-in care support is also offered, providing an alternative to a residential home enabling people to remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.

It is the attention to detail that makes the difference and Bluebird Care enables the choice of bespoke support at home rather than moving to a residential home. With the extra support, many people have benefited from an improvement in the quality of their lives and are able to continue to do the things that they enjoy. Family members can relax and even go away, knowing that their loved one is well-supported at home.

Regarding their employees, Bluebird Care have a very experienced office team. Their care assistants are hand-picked, have an Enhanced DBS check and, 3 references. The team receives comprehensive induction training and regular ongoing training.

A notable feature of this provider is the level of support the team receives to ensure that they are carrying out their support to the best possible standard. All employees are paid above the Voluntary Living Wage rate and are paid for travel time.

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Care Provided by Bluebird Care Derbyshire Dales & Amber Valley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane McKenning-Wain (Acting Care Manager)

Funding & Fees Guide for Bluebird Care Derbyshire Dales & Amber Valley

  • Prices

  • £31.00 per weekday hour
    £34.00 per hour on weekends
    Live-in care £195 -£215 per day

  • We are Living Wage Accredited Employers and pay our team well. We respect our team and the work that they do in providing excellent support to individuals in our community, enabling our customers to remain safe and well at home.
    Our charge rate includes travel time, and there are no additional charges apart from a supplement on BanK Holidays, which is advised in advance.
    Travel with and for customers, is charged at 45 pence per mile.

Bluebird Care Derbyshire Dales & Amber Valley Reviews (75)

Total of 75, showing 41-60
9.9

Bluebird Care Derbyshire Dales & Amber Valley has a Review Score of 9.9 (9.944) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebird Care Derbyshire Dales & Amber Valley has 75 reviews.

Overall Experience

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  • 8
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Review from Janet H (Daughter of Client) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, reliable, friendly, punctual. Very pleased with everything.

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Review from H C (Client) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Bluebird Care since 2014. The carers are always prompt and not only attend to my needs but also conversation which I enjoy because I live alone.
Bluebird Care has also been very helpful when I have needed more time. This happens when I come out of hospital at short notice.
The office
always informs me if the usual carer has to be changed.

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Review from Paul B (Son of Client) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A reassuring service for my mother. Carers are adaptable and efficient.
My mother has confidence in them and so do I.

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Review from Frances S (Daughter of Client) published on 15 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Reliable, compassionate, communicative.....cannot really fault Bluebird. I also use another agency and Bluebird are far superior on every level. I would highly recommend them.

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Review from Sally W (Daughter of Client) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care has looked after my mother for over 3 years, assisting a lady that was bedridden. The staff have been kind and helpful and it is to their credit that my mother did not have bedsores in this time. The office back up is supportive to the staff and the customer. On the odd occasion when
there is a hiccup with arrangements, it is sorted out courteously and with a sensible practical view by the owners. Although the rates may be higher than some agencies, I think it is worth paying for nice carers.

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Review from Paul B (Son of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provide an excellent support service for my elderly mother who has dementia. All staff are professional, kind and have built up a good relationship with her.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you, Paul.
It's a pleasure to provide support for your mother.


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Review from Valerie W (Wife of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is providing cover one evening a week for my husband who has advanced dementia, mainly affecting his ability to communicate or understand language. I am pleased that the agency has managed to keep the number of different Carers down to three, enabling him to build up a close relationship
with each of them. They have all proved to be very much the sort of person one would choose to care for a loved one.....reliable, cheerful, friendly and empathetic. He obviously enjoys their company, and they all cope extremely well with the difficult task of keeping him entertained. During the most recent evening, my husband was unexpectedly struck by a stomach upset and had vomited shortly before my return. I found his carer cleaning up and coping efficiently and sympathetically with the situation. My husband then spoke one of his rare comprehensible sentences...."She's wonderful!"

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Review from Lisa M (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provide professional, friendly and experienced support.
They listen to your needs and appropriate services accordingly.
Communication is excellent and the carers are superb in every way.
Highly recommended.

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Review from Gail (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been providing care for my mum for over a year now. We are very pleased with the service they have provided. The carers are respectful of mum’s property and home and treat her kindly and with dignity. The office staff are friendly and approachable. This company provides everything
you could wish for to provide for your relative. There has been numerous occasions where the carer has done that little bit extra to make sure Mum is well cared for. The communication between the carers, office staff, Mum and myself has been superb.

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Review from Clare S (Daughter of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers were, from the beginning, kind, courteous, respectful and flexible, adapting to suit changes in my mother's abilities. It was a huge help to have them visit and lighten the load on my father who was her main carer.
An absolutely first class team. Thank you from the bottom of my heart.

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Review from Janet J (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset contact with Bluebird Care has always been excellent. The initial visit was positive and gave my mother confidence that all would be dome to help her.
She always speaks very highly of the staff who visit and she is very happy that because of this care she can remain in her own home
whilst I am away on holiday. Because of this, I can go away with a peaceful mind.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your feedback.
It is a pleasure to support your mother whilst you are away.


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Review from Claire (Daughter of Client) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is an 'interesting' character. She has moderate Alzheimer's but refuses to acknowledge she has any memory problems and lives alone. We were only just managing to support her ourselves until she was diagnosed with Diabetes. We managed to get one of the managers in to assess my Mum under the
pretence of being a family friend and got a care package in place. There were initially a few issues with her letting the carers in but now everything is settled. We have carers once a day to provide a meal and medication. I cannot speak highly enough of the whole team from the managers to the carers and I have to say a special thank you to the carer who I often see and is always singing and laughing with my Mum. I work in Healthcare myself and am completely impressed with the professional nature of this organisation from the management team, record keeping and medicine dispensing.


If you are looking for an excellent care agency in Belper you need to look at Bluebird.


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Review from Peter H (Husband of Client) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised, excellent staff and carers. We are very pleased with the service provided and of course the support from the office.

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Review from Alison L (Daughter of Client) published on 31 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of caring. Very helpful friendly staff, able to deal with my mothers changing moods due to her dementia. Mum was very happy in their company. Tried to take her out to varied places she would like and enjoyed her meals out. Very obliging with extra hours/days at short notice. We will miss
them.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

It was a pleasure looking after your Mum.
Her team will miss seeing her and we hope that she settles in the care home soon.


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Review from J H (Daughter of Client) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been using Bluebird Care for three years. They are good and caring and do as required.

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Review from John W (Son of Client) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For a son, the care his Mum enjoys is pretty important to him when he can't always be there. Your choice of carer, therefore, needs to be really well thought through and researched. You initially select a carer, you do all the research, but you never really know how well they will perform and whether
they will match your high expectations.
My Mum was cared for by the Bluebird care team from the first point she needed a single, brief, call once a day to the end when she was having 4 thorough calls each day - She received care that, I would suggest, is pretty much as good as it gets. As my mum was in early stage of Dementia, she and I very much valued the consistency of her seeing a small, dedicated team of carers which meant she never had the anxiety of having to deal with faces she didn't recognise - This isn't easy to deliver, but Bluebird did all these amazing things for my mum from the beginning to the end when she passed away age 90 in January. They are just simply the best.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you, John. It was a pleasure to support your mum and it worked so well working together with you. We miss you both.


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Review from Alison C (Daughter of Client) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has carers three times a week in the mornings - the carers are polite, friendly, and helpful. They are flexible, i.e. if we suggest places for them to take mum to visit or things she needs buying, they are more than happy to accommodate our wishes. They are very responsive on email and very clear
in instructions. The director, in particular, he has been extremely helpful in setting up the arrangements with us for mum and always enquiring how she is etc. We are very happy with Bluebird Care. Thank you.

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Review from Martin O (Son of Client) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been providing care for my mother who lives with myself and my wife since her stroke 2 1/2 years ago. She is unable to stand or speak and needs full nursing care. Bluebird provides 4 double 1 hour calls per day and also companionship for my mother particularly when my wife and I are on
holiday.
I was involved in drawing up the Care Plan before care started and in revising it as her needs have changed. Bluebird put in a lot of effort to understand her complex needs.
The carers are well trained, friendly and cheerful. They take the time to understand her non-verbal communication and are flexible in responding to my mother's varying needs if there is time helping out with washing, washing up and cleaning.They can be left to care for her without much input from me, providing a much-needed respite.
My mother has slightly improved over the period, which has in no small part been due to the quality of care provided by Bluebird.
I would not hesitate in recommending them.

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Review from Joan D (Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 91 years of age and live alone.
Because of poor mobility, due to arthritis, I have used Bluebird Care for the last 3 or 4 years. This enables me to stay in my own home.
A carer comes in each morning to help me wash and dress and at other times to take me to the doctor, dentist or shopping.
The
carers are kind, efficient and carry out their work in a most respectful manner.
They encourage me to do as much as I can myself so that I still have some independence.
I am very satisfied with the service I receive from Bluebird Care.

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Review from EM (Client) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living alone, I very much appreciate a daily 'safe and well' check and occasional help with tasks I now find difficult in day to day housekeeping. I also look forward to getting out once a week for local trips or appointments and find the companionship of all the carers invariably cheerful and supportive.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bluebird Care Derbyshire Dales & Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Bluebird Care Derbyshire Dales & Amber Valley is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) ) ÷ 71 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Derbyshire Dales & Amber Valley is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (2)

Rhiannon

Rhiannon Williams

Job Title: Registered Care Manager

Joined: 2018

Rhiannon joined Bluebird Care as a Field Care Supervisor in June 2018, and progressed to Registered Care Manager by the end of the year. Having always wanted to work in social care, and after completing her level 3 Diploma in Health and Social Care, Rhiannon went to University and graduated with a BA Honours Degree in Health and Social Care. Rhiannon’s plan was always to work in Social Care and her hope and aim was to become a Registered Manager.


“I am extremely proud to be the manager of Bluebird Care Derbyshire Dales and Amber Valley. We have an excellent team of care assistants who provide the best quality care and support for our customers. Our team genuinely care about the wellbeing of our customers and this shows in their professional practice. As a team, we are dedicated to offering an ‘outstanding-rated’ service to our customers with pride and passion”.


Jane

Jane Mc-Kenning-Wain

Job Title: Customer Care Manager

Joined: 2015

Jane began her career in care in 1995, working as an administrator in a care home; quickly developing her role and incorporating care skills to become Deputy Manager. Within this role, Jane developed a passion for delivering high standards of person-centred care. Jane went on to become Registered Manager of a Dementia Care Home, where she obtained a degree in End-of-Life Care and Long-term Health Conditions. Following this, Jane worked in a community-based role commissioned by the NHS, working alongside the Virtual Ward Team (community-based NHS professionals). This gave Jane great insight into how the community health teams operate and the services available to people living in the community.


“In 2015, I began working for Bluebird Care Derbyshire Dales & Amber Valley. The ethos of the owners reflected my own – to provide excellent standards of holistic care and support to adults in the community, to enable them to stay safe and well and independent in their own homes. This ethos is shared by our team of care assistants and our quality is achieved through excellent teamwork, communication, leadership and training”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Derbyshire Dales & Amber Valley to verify any information. View our terms and conditions. Bluebird Care Derbyshire Dales & Amber Valley has a Platinum Service – more info.