Bluebird Care Derbyshire Dales & Amber Valley

6 Bridge Street, Belper DE56 1AX
Submit a Review
9.9 75 Reviews
  • Bluebird Care Derbyshire Dales & Amber Valley, Belper
Bluebird Care Derbyshire Dales and Amber Valley provides a full and comprehensive range of home care services, including live-in care.

The provider has been operating since May 2013 and has established a reputation for delivering high-quality care and is considered to be the provider of choice in the locality, receiving a Top Twenty Award for the East Midlands from Homecare.co.uk for 8 years since 2015 and rated Outstanding by the CQC (report dated February 2020).

Support is offered to people who wish to continue living in their own home and the provider offers companionship visits as well as accompanying social outings or appointments. Respite care is available, with suitable notice, if family members need a relaxing break.

Live-in care support is also offered, providing an alternative to a residential home enabling people to remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.

It is the attention to detail that makes the difference and Bluebird Care enables the choice of bespoke support at home rather than moving to a residential home. With the extra support, many people have benefited from an improvement in the quality of their lives and are able to continue to do the things that they enjoy. Family members can relax and even go away, knowing that their loved one is well-supported at home.

Regarding their employees, Bluebird Care have a very experienced office team. Their care assistants are hand-picked, have an Enhanced DBS check and, 3 references. The team receives comprehensive induction training and regular ongoing training.

A notable feature of this provider is the level of support the team receives to ensure that they are carrying out their support to the best possible standard. All employees are paid above the Voluntary Living Wage rate and are paid for travel time.

Show Bluebird Care Derbyshire Dales & Amber Valley on the Map

Care Provided by Bluebird Care Derbyshire Dales & Amber Valley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane McKenning-Wain (Acting Care Manager)

Funding & Fees Guide for Bluebird Care Derbyshire Dales & Amber Valley

  • Prices

  • £31.00 per weekday hour
    £34.00 per hour on weekends
    Live-in care £195 -£215 per day

  • We are Living Wage Accredited Employers and pay our team well. We respect our team and the work that they do in providing excellent support to individuals in our community, enabling our customers to remain safe and well at home.
    Our charge rate includes travel time, and there are no additional charges apart from a supplement on BanK Holidays, which is advised in advance.
    Travel with and for customers, is charged at 45 pence per mile.

Bluebird Care Derbyshire Dales & Amber Valley Reviews (75)

Total of 75, showing 61-75
9.9

Bluebird Care Derbyshire Dales & Amber Valley has a Review Score of 9.9 (9.944) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebird Care Derbyshire Dales & Amber Valley has 75 reviews.

Overall Experience

  • 67
  • 8
  • 0
  • 0
  • 0

Date Published

75
1
8
12
63

Review from Sally K (Friend of Client) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Bluebird Care to care for my friend for whom I am also Attorney. They have provided invaluable, efficient and compassionate care which has helped me enormously to look after my friend as her dementia progressed. The office is efficient in planning visits at appropriate times, even with changes
to the normal routine at short notice. The management team for care planning and administration are helpful and courteous at all times. In care planning, attention is given to the important details when supporting them in their own home as well as medication etc.
The carers have all been very kind and supportive, providing appropriate personal care discreetly without being overbearing and meals/snacks as desired while encouraging a healthy eating regime. I have been confident in their strict regime for medication. Visits are never missed even if, on rare occasions, a previous client's problems caused a delay. Domestic duties are done as needed. My friend looks forward daily visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard T (Husband of Client) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only started using Blue Bird over the last few months and had to get used tot he idea of allowing care workers into the home.
We started with 45min appointments, 5 days a week. This has quickly grown to visits twice a day and they are proving very helpful.
We are impressed with the care
taken by Blue Bird management to ensure we met each of the staff.
Everyone has been very friendly and cheerful. We are especially pleased that staff from Blue Bird always arrive exactly on time, always smartly dressed and arrive with a smile.
We would have no hesitation in recommending them to anybody in need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edna C (Client) assisted by family/friend published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and very considerate. Very satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after by Bluebird Care for well over a year now and find both office and care staff exactly what it should be - caring. This says it all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzanne (Client) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Amber Valley) have provided me with excellent service. They provide me with a highly professional team of careers who have the skills and patience to look after my complicated and varying needs. No task or request is too small or too complicated, they show great initiative and are always
prompt and courteous.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie S (Daughter of Client) published on 22 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having Bluebird care in to look after Mum for half an hour each morning gave me peace of mind if only for that short time. I knew Mum was ok if I didn't receive a call, which doesn't sound like much until you are in this type of situation and you are worrying all day every day.
I was always kept up
to date if there was a problem.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana Y (Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my care service and rely on it totally.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wyn E (Client) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter approached Bluebird Care on my behalf, their response was immediate, a home visit to me to discuss my personal needs. I was obvious to me that the recipients needs must be equally positive, itemised specifically. I engaged Bluebird Care and received excellent service, always prompt, kept
my private needs in a most understandable way. The downside of their service is - in one week I had 4 different cares, newcomers to me, which I did not like, so haven't engaged them subsequently. My needs at 100 years of age are spasmodic during periods when my daughter and her husband go on holiday, which I have encouraged them to do frequently - Bluebird have always responded promptly.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

This lady used our respite service on an infrequent basis. The care referred to relates to September 2014 when the lady did receive more carers than usual but at her specified times. This sometimes happens with respite care as we do need to prioritise our regular customers. We have reviewed our respite service and do try to keep the number of carers to a minimum and we do warn people now that we need to prioritise our regular customers.
The lady did use our service again in November 2014 when she had only 2 carers for 2 visits per day over 5 days.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Monica (Client) assisted by family/friend published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and I'm very happy with it. It's done me the world of good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Client) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally satisfied with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jillian B (Daughter of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the misfortune of experience of other care agencies and have found Bluebird Care Belper to be the Rolls Royce of the care industry, their focus on the client and their individual needs is impressive. Both management and carers show genuine empathy, respect and care towards both mum and I.
Mum is treated as a person and is engaged on all levels their patience and professionalism is maintained at all times and emphasis is always placed on maintaining mums dignity. For me they are easily contactable at all times and receptive to inevitable changes they listen and always do their best to help. I feel very lucky to have mum's care in the hands of Bluebird and have peace of mind and the confidence that mum is safe.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda M (Daughter of Client) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I turned to Bluebird Care when my father had died and my mother was diagnosed with dementia a few years ago. Initially, the help was in the form of meal preparation, cleaning and companionship and has steadily progressed to personal care and medication. Right from the start, Bluebird have provided
a consistent level of care for my mother and this has meant that I am able to have a working life in the knowledge that she is being well looked after. I see her regularly and the support that Bluebird provide means that I no-longer have to worry if I don't see my mother everyday because I know that she loves to see the carers. One of my concerns before engaging a care company, was that there would be too many faces and time changes for my mother to cope with. Bluebird keep to a small amount of regular carers who stick to consistent visiting times. I am always sent a Visit Record so I am able to see who is with her and if I want to talk to them I can call. Mum's home is kept lovely and clean, they dress her nicely and she is well looked after at mealtimes. Since medication has been introduced, Bluebird have been extremely diligent over this. There is a 24 hour on-call number given if I have any concerns out of hours. I would highly recommend Bluebird care to anyone needing assistance for family members, they have made my life much less stressful and my mother appears to be very happy to have regular visits from 'the very nice girls' who make her cups of tea!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James M (Son of Client) published on 2 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a extremely well run care provider which functions efficiently due to having great leadership. The staff are friendly, dressed professionally and are caring. Any problems that arise in the care are dealt with efficiently and quickly. The service is also adaptable and can be molded around the
client. I would have no hesitation in recommending this service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue C (Daughter-in-law of Client) published on 10 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring & conscious; professional & punctual; friendly & flexible.


The entire Bluebird team take excellent care of my father in law, now literally morning , noon and night ! They have also responded to the needs of us, the family with additional support as circumstances have changed, often at extremely

short notice.


Communication is excellent and a "can do " approach a God send. My dad in law is treated with the utmost respect as is his home. His care plan is comprehensive and tailored to his individual needs and foibles.


We are all extremely grateful we found the ladies and gentlemen at Bluebird Care!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernard R (Client) assisted by family/friend published on 12 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been excellent in my care,
They are all caring and very passionate about their job, they became friends and not just people who come in to do a job,
They also assisted my wife with a few medical issues and didn't utter the words "that's not my job" once, even though they were only paid
to help me.
We can only hope the Carers in the Nursing Home are at the same standard as your Team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bluebird Care Derbyshire Dales & Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Bluebird Care Derbyshire Dales & Amber Valley is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) ) ÷ 71 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Derbyshire Dales & Amber Valley is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Rhiannon

Rhiannon Williams

Job Title: Registered Care Manager

Joined: 2018

Rhiannon joined Bluebird Care as a Field Care Supervisor in June 2018, and progressed to Registered Care Manager by the end of the year. Having always wanted to work in social care, and after completing her level 3 Diploma in Health and Social Care, Rhiannon went to University and graduated with a BA Honours Degree in Health and Social Care. Rhiannon’s plan was always to work in Social Care and her hope and aim was to become a Registered Manager.


“I am extremely proud to be the manager of Bluebird Care Derbyshire Dales and Amber Valley. We have an excellent team of care assistants who provide the best quality care and support for our customers. Our team genuinely care about the wellbeing of our customers and this shows in their professional practice. As a team, we are dedicated to offering an ‘outstanding-rated’ service to our customers with pride and passion”.


Jane

Jane Mc-Kenning-Wain

Job Title: Customer Care Manager

Joined: 2015

Jane began her career in care in 1995, working as an administrator in a care home; quickly developing her role and incorporating care skills to become Deputy Manager. Within this role, Jane developed a passion for delivering high standards of person-centred care. Jane went on to become Registered Manager of a Dementia Care Home, where she obtained a degree in End-of-Life Care and Long-term Health Conditions. Following this, Jane worked in a community-based role commissioned by the NHS, working alongside the Virtual Ward Team (community-based NHS professionals). This gave Jane great insight into how the community health teams operate and the services available to people living in the community.


“In 2015, I began working for Bluebird Care Derbyshire Dales & Amber Valley. The ethos of the owners reflected my own – to provide excellent standards of holistic care and support to adults in the community, to enable them to stay safe and well and independent in their own homes. This ethos is shared by our team of care assistants and our quality is achieved through excellent teamwork, communication, leadership and training”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Derbyshire Dales & Amber Valley to verify any information. View our terms and conditions. Bluebird Care Derbyshire Dales & Amber Valley has a Platinum Service – more info.