Caremark North Herts & Stevenage

Suite A2, Arden Press House, Arden Press Way, Letchworth Garden City SG6 1LH
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9.7 57 Reviews
  • Caremark North Herts & Stevenage, Letchworth Garden City
Caremark North Herts & Stevenage assists adults with a wide range of conditions, with staff who are experienced in the challenges of older people's care, dementia care and support for adults with a physical and learning disability.

Care is tailored to suit the individual, which can include personal hygiene and assistance with medication, housework and meal preparation, as well as more complex needs and general companionship.

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Care Provided by Caremark North Herts & Stevenage

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer

Good to Know

  • Person in charge
  • Claire Evans (Ms Evans)

Funding & Fees Guide for Caremark North Herts & Stevenage

  • Prices

  • Monday - Friday £31.50 per Hour
    Saturday - Sunday £33.75 Per Hour


    Monday - Friday Night Sitting (Per Hour) £31.50
    Saturday - Sunday Night Sitting (Per Hour) £33.75


    Monday - Friday Sleeping Night (10pm-7am) £156.50
    Saturday - Sunday Sleeping Night (10pm-7am) £177.50

  • Other time durations available at 45 minutes & 30 minutes.


    Bank Holiday rate is charged at double.


    Live in Packages starting from £1210.00 per week depending on care needs

Caremark North Herts & Stevenage Reviews (57)

Total of 57, showing 1-20
9.7

Caremark North Herts & Stevenage has a Review Score of 9.7 (9.698) out of 10, based on 18 reviews in the last 2 years. Over all time Caremark North Herts & Stevenage has 57 reviews.

Overall Experience

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Date Published

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Review from Dr G (Husband of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided excellent service for my wife since her stroke eighteen months ago. All the carers from a large pool have kept the service on time and performed their tasks with efficiency, dignity, cheerfulness and good humour. We have rarely needed to call the office, but both daytime and out-of-hours
queries have been dealt with promptly. As an organization, I cannot commend Caremark more highly.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you so much for taking the time to complete this review. We are pleased to be having such a positive impact on your wife and her care needs since her stroke. Its lovely to hear how efficient and cheerful our care staff are. We are incredibly proud.


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Review from Sharon R (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional, very tidy go above and beyond.
Have lovely conversations with my dad, treat him with dignity, always on time which was very important to my dad as he like's routine.
My dad feels very safe with them and trusts them, which makes him feel very comfortable.
The ladies
in the office have also been very easy and professional to deal with.
It's early days, but it has already changed my dad's life, and we can see a change in him for the better.
He is able to stay in his own home, which is his wish.
Thank you to the carers at Caremark

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your comments and taking the time to complete the review. Our aim is always to support people to be cared for where the wish and it is lovely to read how much the care assistants have made a difference to dad's life already. I will pass on your comments not only to the care assistants but the office staff as well.


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Review from Deborah O (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my mother was of a very high standard. The team were very friendly yet professional and treated my mother with the utmost respect and dignity. The team were always approachable and any questions we had were answered in a very supportive manner.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

It was a pleasure to support mum whist she was at home, the team looked forward to seeing mum throughout the day and assisting her with any tasks needed. I am pleased to read that my team supported you with answers to your questions. I will pass your comments on to them. Thank you for taking the time to complete the review, very much appreciated.


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Review from Susan C (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely team at Caremark have been looking after mum since she was discharged from a rather long hospital stay in the summer. She had not left hospital in a particularly good way but from the first contact with Caremark things started looking up. One staff member in particular visited mum to make
sure the right service was being offered and the carers that have come in have been a delight. Mum has built her confidence and health back with their care and all the team are very responsive - and we as a family are eternally grateful to them.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

It is lovely to read what a difference the care assistants have made to mum since coming home and we hope to continue supporting mum with building her confidence and providing the right service needed to support mum. Thank you so much for taking the time to complete the review, I will ensure that your comments are passed on to the team.


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Review from Jo H (Daughter of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been caring for my mother since October 2022, the regular carers are so caring and professional with Mum, Mum has Alzheimer's/Vascular dementia. The carers attend to Mum in the morning, they know how to deal with Mum and they are caring in their approach to her, understanding how she is
and as her illness has progressed. Empathetic, caring, trustworthy, and efficient in their caring duties. This also applies to the other carers that attend, caring and professional. I am so grateful for the care we receive from Caremark, they attend in the morning which helps me care for Mum, whilst I still have my daughter at school and working part-time! If I have any questions or issues regarding Mum, we are always dealt with promptly, efficiently, and resolved in a good time frame. They arrive on time and remain with Mum the whole time designated to Mum. Caremark is respectful, and kind and treats Mum with dignity, they have become an extension of our family. Thank you!

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your kind words regarding the care assistants that visit Mum and to read that you consider them an extension of your own family. I know they look forward to supporting Mum and I will pass on your compliments to them. I would also like to thank you for the support that you give to the care assistants to ensure that things run smoothly. Thank you for taking the time to complete the review, very much appreciated.


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Review from C B (Mother of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been very helpful and proactive in ensuring my son has that care that most benefits his needs. The care staff are exceptional and the manager goes above and beyond. I couldn't be happier with how everything has gone over the last year.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

So pleased to read that you are happy with how things have gone over the last year, I know that the care assistants that visit look forward to visiting and enjoy their days out. Thank you for taking the time to complete the review, very much appreciated.


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Review from S A (Daughter of Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark have been helping support my mother's personal care for about 6 months, since her discharge from hospital.
My mother and I are both very pleased with their services and care.
The carers are all very friendly, polite women who make my mother very relaxed and comfortable every morning. She
looks forward to seeing them and she feels very safe around them.
It's wonderful having her chat and laugh with them during their care sessions.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

It is lovely to read your comments and to hear that mum looks forward to seeing the care assistants, I know that the care assistants enjoy calling to support mum just as much. Thank you for taking the time to complete the review, much appreciated.


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Review from C W (Daughter of Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Job well done - the carer's experience showed. A pleasant experience after my accident.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Very pleased to read your comments on a job well done and that we were able to support you when you needed it. I will ensure that your comments are passed on to the team. Thank you for taking the time to complete the review, it is very much appreciated.


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Review from T P (Son of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring team. Made my mum feel safe and well. Punctual and understanding of her needs.
Was a seamless transition moving from council support to private. However, it took time to reconcile invoices and deposit balances. I had to do all the chasing to ensure the money owed to us was refunded.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

I am pleased to read that Mum felt safe and well with the support from her team of care assistants, I know that the team enjoyed visiting Mum and wish her all the best. I am sorry that there was a delay in reconciling the invoice, this was not our intention. Thank you for taking the time to complete a review, it is very much appreciated.


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Review from Steve M (Son of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was never at home when the carers attended as I was working but I can say that I found the staff were available all the time when needed and were very friendly. They were quick to resolve any unavailable issues as my mum was in and out of hospital. Sometimes I requested a nurse on short notice and
they still managed to find one. I only had one payment issue which was resolved quickly and without fuss. I couldn't give 5 stars because I had a couple of admin hiccups which were resolved promptly and courteously and I did not meet the carers.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for taking the time to complete the review. Our Care Coordinator takes pride in ensuring that if a person we support requires changes or extra calls at short notice the needs of the person requiring support at met. I apologise for a couple of admin hiccups you experienced and am pleased that we were able to resolve them promptly.


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Review from Dominic L (Son-in-law of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend your staff for the friendly, punctual, sensitive, and caring manner in which they looked after my mother-in-law. They communicated well with their patient and her family. My father-in-law found their visits invaluable, giving him support and reassurance. I felt they genuinely
wanted to do the best thing for her. Thank you.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your kind words, I will ensure that I pass them on to all staff that visit. It was a pleasure to be able to support both your mother-in-law and father-in-law. I would also like to thank you all for everything you did to assist us in delivering the care.


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Review from Lesley C (Daughter of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to the carers, who looked after my mum, dad and the wider family. Each carer was compassionate, caring, and professional. The carers were genuine in their work and interactions with us all. We can't thank them enough.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for the review, it was our pleasure to be able to support Mum at home and I would like to thank you, Dad, and the wider family as well for all the help and assistance you gave us. I will ensure that all the care assistants who visited are entered into our monthly draw and again pass on to them your thanks for the support they gave.


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Review from Graham B (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old father has been looked after by Caremark for a number of years now. And when l say looked after l mean Well looked after. All the carers l have met, seen working, and spoken to have all been polite efficient, and professional. I am very impressed with the hard work they do. They look
after him and without them, we would not be able to cope, this company is a credit to the care industry, every one of their staff from the carers up to the management has been absolutely great.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your kind words, it is a pleasure to look after your father and all care assistants look forward to visiting him and supporting him to stay in his own home. Also, I would like to thank you for all your support in helping us deliver the care to Dad it is greatly appreciated by all of the team.


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Review from R W (Husband of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to be able to care for my wife in the comfort of her own home with her family around her. This is made possible by the services of Caremark, whose carers visit us four times a day. The carers are polite and cheerful and they carry out their work with compassion and care with respect for
my wife's dignity. We appreciate their carers very much.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for the compliments to our care assistants. I will ensure that they are passed on to them and their names will be entered into our monthly Carer of the Month Award.


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Review from Beth L (Sister of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has consistently been caring, kind and helpful. Not just this month but consistently throughout the last few months. Nothing is too much trouble, and they are willing to adapt to their client's needs. Thank you, Caremark!

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

It is lovely to hear your kind words. I will ensure your comments are passed on the the care assistants. Thank you for taking the time to complete a review for us - very much appreciated.


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Review from Heather E (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad received from Caremark was absolutely amazing. Having not had the need to have carers in for Dad before, everyone, from those working in the office to the carers, was all wonderful. I can’t thank you all enough for helping us at such an emotional and difficult time. I would thoroughly
recommend this company.

Reply from Oladapo SHONOLA, Managing Director at Caremark North Herts & Stevenage

Thank you for your kind comments about our company and for your compliments on how our Care Assistants were able to support your dad. I will pass on your kind words to all staff members involved in supporting your dad and the family - I know they will be very happy to receive such positive feedback and validation of their excellence.


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Review from D B (Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are a sensitive and caring company that I would recommend.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

We are glad to hear that you have had a positive experience with our care assistants. Our aim at Caremark North Herts & Stevenage is to ensure the people we support know that we want to give the best care possible.
Thank you for your kind words, I will ensure they are passed on to the care assistants that visit.


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Review from George M (Client) assisted by family/friend published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the care and attention of the carers we have. They are both helpful and friendly and make us feel quite special.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your kind words, it was lovely to hear that the carers make you feel special. I will ensure it is passed on to the team that supports you.


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Review from Michael D (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark first came to look after my mum for six weeks following her discharge from hospital. We were so pleased with the level of care that we chose to keep the service following the expiry of that period and continued for some eighteen months until she went into residential care. This included both
home visits and overnight stays. I was very impressed by the calm and compassionate manner of all the carers from Caremark and the responsive team that managed them. They looked after Mum very well indeed and we were so grateful for their support.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your kind words, Michael. It was our pleasure to look after Mum whilst she remained at home.


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Review from Anthony H (Client) published on 21 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring, will do anything to support me.

Reply from Claire Evans, Care Manager at Caremark North Herts & Stevenage

Thank you for your valuable feedback - I will ensure that your comments are passed on to the team.


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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Caremark North Herts & Stevenage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Caremark North Herts & Stevenage is calculated as follows: ( (76 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 106 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark North Herts & Stevenage is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Claire

Claire Evans

Job Title: Registered Care Manager

Joined: 2013

Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.


She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.


In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.


Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.


She has attained NVQ level 5 and also has a teaching qualification.


Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.


Dapo

Dapo Shonola

Job Title: Managing Director

Joined: 2022

I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.


Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family.  I see us all, staff and the people we support as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.


Frequently Asked Questions about Caremark North Herts & Stevenage

What Type of Services does Caremark North Herts & Stevenage offer?

Caremark North Herts & Stevenage offers Home Care.

How many Carers does Caremark North Herts & Stevenage employ?

Caremark North Herts & Stevenage employs 68 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark North Herts & Stevenage to verify any information. View our terms and conditions. Caremark North Herts & Stevenage has a Platinum Service – more info.