Caremark North Herts & Stevenage

Suite A2, Arden Press House, Arden Press Way, Letchworth Garden City SG6 1LH
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9.7 57 Reviews
  • Caremark North Herts & Stevenage, Letchworth Garden City
Caremark North Herts & Stevenage assists adults with a wide range of conditions, with staff who are experienced in the challenges of older people's care, dementia care and support for adults with a physical and learning disability.

Care is tailored to suit the individual, which can include personal hygiene and assistance with medication, housework and meal preparation, as well as more complex needs and general companionship.

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Care Provided by Caremark North Herts & Stevenage

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer

Good to Know

  • Person in charge
  • Claire Evans (Ms Evans)

Funding & Fees Guide for Caremark North Herts & Stevenage

  • Prices

  • Monday - Friday £31.50 per Hour
    Saturday - Sunday £33.75 Per Hour


    Monday - Friday Night Sitting (Per Hour) £31.50
    Saturday - Sunday Night Sitting (Per Hour) £33.75


    Monday - Friday Sleeping Night (10pm-7am) £156.50
    Saturday - Sunday Sleeping Night (10pm-7am) £177.50

  • Other time durations available at 45 minutes & 30 minutes.


    Bank Holiday rate is charged at double.


    Live in Packages starting from £1210.00 per week depending on care needs

Caremark North Herts & Stevenage Reviews (57)

Total of 57, showing 41-57
9.7

Caremark North Herts & Stevenage has a Review Score of 9.7 (9.698) out of 10, based on 18 reviews in the last 2 years. Over all time Caremark North Herts & Stevenage has 57 reviews.

Overall Experience

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  • 16
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Date Published

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Review from J S (Partner of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with the service.

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Review from J C (Husband of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Excellent.

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Review from M C (Client) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied.

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Review from J H (Daughter of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very good.

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Review from N H (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the help I have received.

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Review from N M (Daughter of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great initial assessment to acquire the knowledge of the needs and dislikes of the service user.
Thorough questionnaire - personal notes.
Friendly, helpful, vigilant, trustworthy.
Great care in the community.
Punctual, caring, friendly and supportive.

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Review from Robert C (Son of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Julie E (Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark carers are more than carers, they are also friends.
They are like a breath of fresh air.
I have always found them to be attentive and they listen to my needs, as well as being punctual they treat me with the utmost dignity and kindness.
The office staff are always available should there
ever be a query and are prompt to deal with and resolve any situation.
Caremark cares for me and I care for Caremark.

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Review from Linda S (Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Caremark Stevenage has always been good being very caring, respectful, polite, hardworking, and nothing being too much trouble, with the majority of the carers I have had.
Plus the office staff have always been very helpful and accommodating with me and my full-time carer.

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Review from Michael N (Client) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied and pleased with the staff on every visit.

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Review from Hazel J (Mother of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful.

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Review from Sandra D (Daughter of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If I have any concerns it's sorted straight away. Always listens too.

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Review from Marion J (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be very kind and helpful - willing to undertake some things that I need to be done in the time they are here.

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Review from R G (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Competent, friendly staff and carers. Very good timekeepers. Staff have time for you. Follow CQC quality procedures

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Review from Susannah T (Daughter of Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the agency enough. They were hugely professional on the initial meet and have shown every level of flexibility to meet my mother's needs. I have a regular carer who offers mum safety and comfort in her home twice daily whilst I have the phone number so I can contact that carer who is able
to tell me if Mum is better or worse when I am not living there so I can alter my plans and visits accordingly; a huge comfort.
We have used both the domestic care and residential from Caremark and have found all people who have been in my mum's house to be sensitive to the fact it is her home and that Mum has lived independently alone for decades. It is hard to demonstrate that level of respect and balance the increasing needs of care with my mum's years of independence.
It is not a case of how likely I am to recommend them, in fact, as I have already done so!

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Review from Paul M (Son of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, the family are very happy with the standard of care given to my mother. Particularly good things are:
1) Most of the time you keep to the 3 staff that she knows well.
2) These regular staff have formed excellent relationships with her
3) I am always able to get through to the office
staff, they are always on the ball and helpful.
One thing that works less well is phone calls about changes to care which sometimes get distorted. This seems to be due to the message going from me to office staff, then on to the carers. It works better if I speak to the carers directly.
One other comment: the recent big increase in cost for 30-minute calls which is going to cause a funding problem as the local authority won't pay it.

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Review from Lorraine M (Daughter of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 3 years, Mum had Caremark staff looking after her personal needs. I have found their standard of care to be high and professional and their approach to Mum is very warming and understanding toward her needs on several occasions. Some of the staff had gone beyond their duties in caring
for her so I would like to say thank you to all staff who attended to Mum.

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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Caremark North Herts & Stevenage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Caremark North Herts & Stevenage is calculated as follows: ( (76 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 106 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark North Herts & Stevenage is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Claire

Claire Evans

Job Title: Registered Care Manager

Joined: 2013

Claire started working in care in 2001 as an evening care assistant. She was soon promoted to Quality Assurance Officer, then Care Coordinator. Further promotions included Supervisor, then Deputy Manager.


She moved on to a different company in 2008 as Assistant Manager and was promoted to Care Manager in 2010.


In April 2013, Claire joined Caremark North Herts & Stevenage when the territory was established - it was an exciting time for her.


Claire managed to build the business from scratch, and she is very proud of the excellent standard of care that is provided by our Care Assistants. Claire has a very supportive team around, who ensure that the care we provide is outcome-based and person-centred.


She has attained NVQ level 5 and also has a teaching qualification.


Caremark North Herts & Stevenage is rated GOOD in all five areas assessed by the CQC.


Dapo

Dapo Shonola

Job Title: Managing Director

Joined: 2022

I have worked in the public sector for the majority of my adult working life because I have always been one who believes in contributing to the wider community. It is this mindset of serving the community that led me to look into the healthcare sector for new opportunities. I am proud to be involved in a business that provides healthcare services to our local people. My commitment to the people we care for is that we will work tirelessly to ensure that they live their best lives within the comfort of their own homes, enhancing their quality of life and helping them live independently for longer.


Caremark is a leading healthcare provider in the UK. We care deeply about our staff and ensure they are well-trained and equipped to care for your family.  I see us all, staff and the people we support as one family and as managing director of Caremark North Herts and Stevenage, I am committed to nurturing a family culture amongst our staff and the people we support.


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