Home Instead (Camden)

561 Finchley Road, London NW3 7BJ
Submit a Review
9.9 59 Reviews
  • Home Instead (Camden), London
Premium Home Care Services: Compassion, Quality, and Excellence

Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance and companionship to specialised medical care, the highly trained and compassionate caregivers ensure your loved ones receive the highest standard of support. With a focus on dignity, independence, and comfort, they transform daily care into meaningful moments, bringing peace of mind to families and enriching the lives of those they serve.

Personalised Care Plans for Every Client

Every client is unique, and so are their care solutions. The team works closely with families to design customised care plans that align with specific needs, preferences, and goals. Whether it’s providing assistance with daily activities, facilitating social engagement, or supporting recovery, their approach prioritises client well-being while fostering independence in the comfort of home.

Specialised Support for Complex Care Needs

They provide expert care for individuals with advanced conditions such as dementia, Alzheimer’s, Parkinson’s, or chronic illnesses. Caregivers receive rigorous training in specialised care techniques, enabling them to deliver compassionate and skilled support tailored to medical and emotional requirements. With their services, your loved ones are in capable hands.


Professional and Trusted Care You Can Rely On

Your loved ones deserve the best care, and they are here to deliver it. With a team of fully vetted, insured, and extensively trained caregivers, they uphold the highest standards of professionalism and trustworthiness. Their services are flexible, reliable, and designed to adapt as needs evolve, ensuring continuous support at every stage of care.

Show Home Instead (Camden) on the Map

Care Provided by Home Instead (Camden)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sylwia Sawa (Director)

Funding & Fees Guide for Home Instead (Camden)

  • Prices

  • Our fees are affordable and tailored to meet the specific needs of each client. We offer a clear flat rate, with no extra costs for travel or additional charges for weekend care. This means you can expect consistent pricing with no hidden surprises. At Home Instead Camden, we pride ourselves on providing high-quality, professional care at a fair and transparent price, ensuring peace of mind for you and your family.

  • Available on request

Home Instead (Camden) Reviews (59)

Total of 59, showing 41-59
9.9

Home Instead (Camden) has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Camden) has 59 reviews.

Overall Experience

  • 59
  • 0
  • 0
  • 0
  • 0

Date Published

59
2
14
18
41

Review from Nigel C (Son of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great services. There are two that stand-out. The carers who come, who really do care and the administration is helpful, clear, accommodating and understanding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie S (Daughter of Client) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is not the easiest of people, being extremely particular about everything and the carers and managers have gone out of their way to understand his individual needs and wishes. They provide their support with great respect for his individuality and personality.
He is always happy to see them
and he has a very strong team around him, led by his key carer with whom he has a great relationship. His care plan was prepared initially with him very much involved and adapted as circumstances changed and he became less mobile etc.
The carers are highly trained and exceptional in their work.The team are also excellent in how they communicate with me whenever there is a concern. At the moment we are trying to plan for his return home and the manager has been wonderfully supportive to me and very patient, as plans have changed often at the last minute. They will talk things over and offer advice which has been invaluable.
I cannot praise everyone involved highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marie L (Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Carers were friendly, considerate and willing to help with anything. Over a period of three months we became good friends not only do they provide all the help I needed but the companionship was cheerful and encouraging. Things were done speedily and nothing was too much trouble. They
helped me through a very difficult period recovering from surgery.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie L (Daughter of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received amazing and loving care from Home Instead Senior Care. The care providers were very professional and extremely reliable. We were both so happy with the care which covered all of his needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Son of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service when faced with a difficult client. Went above and beyond to sort the issues out.
Always courteous, timely and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F H (Son of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were very professional. They dealt with any expected and unexpected (many) problems with great resourcefulness. The carers were affectionate and truly caring with my mother. I felt they added to the quality of her life in these difficult circumstances. I always felt reassured when they
were present in her home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Letitia B (Friend of Client) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for truly exceptional care given to my 102-year-old friend by Home Instead Camden team, enabling him to stay in his home until the end. The managers always kept close contact, informing me of all the details of his care and advising me wisely. The team of carers who looked after
him were without exception sensitive, loving, professional, caring, flexible and focus on all the tiny details which improved his quality of life. This has been wonderful experience and a very positive relationship in all ways. I highly recommend Home Instead, Camden.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L G (Wife of Client) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been exceedingly pleased with Home Instead and in particular with my husband's carer. My husband, who has Alzheimer's, was initially resistant to having a carer but his carer got him over this hurdle with tact, sensitivity and patience. His carer has since faced some challenging situations which
he has also handled with great compassion, insight and professionalism.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Client) assisted by family/friend published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were/are caring, helpful and cheerful. They carry out their tasks of helping me out and into bed very gently without causing me pain onto my frame. They are conscientious with my personal hygiene and kind and gentle when washing me etc. Before they leave each one of them (I have about four
different carers one morning and evening) makes sure that I am happy and comfortable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen K (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who come to see me are always pleasant and helpful - nothing is too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Son of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always prompt and polite and very capable. Administration always notifies me of schedule changes promptly and helpful when additional hours required.


All round excellent service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny S (Daughter of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the carers from Home Instead and the organisation generally.
The carers were very kind, caring and efficient and we felt that our father was in good, safe hands.
We would recommend this agency, we shall always be in their debt.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma P (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Camden) provide a very efficient service for my father. They are reliable and the carers look after my father very well. He always enjoys seeing them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience. I had help after bilateral total hip replacements and as a highly independent, active 52-year-old who is not good at asking for help, I was nervous about needing caring services. I need not have been.


I was treated with dignity and as an adult (opposite to the experience

I had in hospital). My carer was warm, friendly, spotted what needed doing before I did and is a great cook! Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lise S (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers and the level of support given to my father and myself in the past few months. One member of staff in particular was great, just so organised and always had time for my dad and built up a wonderful trust. I felt immediately after meeting him that I could leave
my dad in his very capable care and I was able to go home to Sweden without too much worry. Thank you to all your team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary K (Wife of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with our carer. He is very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elena P (Daughter of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a more caring, attentive, professional and pro-active team of carers. My mother feels confident and safe in their care.
The team who care for her have on many occasions, gone above and beyond for her, ensuring she is comfortable, lives with her disease with dignity and
they have remained exemplary in their care.
I am thankful we have been able to keep using Home Instead.
Honestly, my mother and our lives, in this difficult situation, have been greatly supported by them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret B (Wife of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers looking after my husband were excellent. They used to take him out for rides and include a stop for coffee and refreshments. My husband was very satisfied and relaxed on returning home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I G (Wife of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the help we are given by the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Home Instead (Camden) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Home Instead (Camden) is calculated as follows: ( (99 Excellents x 5) + (9 Goods x 4) ) ÷ 108 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Camden) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Sylwia

Sylwia Sawa

Job Title: Director

Joined: 2013

Home Instead Camden, led by Sylwia Sawa, is a trusted provider of high-quality, personalized home care services. We are dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. Whether it's companionship, personal care, or specialized support for conditions like dementia, our compassionate team tailors care to meet individual needs. With Sylwia’s passion for excellence and commitment to community, Home Instead Camden is here to ensure your loved ones are safe, happy and cared for with dignity.


Mentor

Mentor Aliu

Job Title: Care Manager

Joined: 2013

Mentor, our dedicated Care Manager at Home Instead Camden, plays a vital role in ensuring the highest quality of care for our clients. With a wealth of experience and a natural ability to connect with people, Mentor is passionate about supporting clients to live fulfilling lives at home. He works closely with clients, families, and caregivers, creating personalized care plans that address individual needs and preferences. Mentor's commitment to excellence and his compassionate approach make him a trusted mentor and leader within our team, ensuring every client receives the respect and attention they deserve.


Sabina

Sabina Stanek

Job Title: Recruitment and Retention Manager

Joined: 2022

Sabina Stanek, our Recruitment and Retention Manager at Home Instead Camden, is the driving force behind building and nurturing our exceptional caregiving team. With her expertise in talent acquisition and her deep understanding of the importance of compassionate care, Sabina ensures we recruit individuals who share our values and commitment to quality. She also focuses on supporting and retaining our caregivers, fostering a positive work environment where they feel valued and motivated. Sabina's dedication ensures that our clients receive care from skilled, empathetic professionals who are passionate about making a difference in their lives.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Camden) to verify any information. View our terms and conditions. Home Instead (Camden) has a Platinum Service – more info.