Home Instead (Fareham and Gosport)

Suite 25B, Katana House, Fort Fareham Business Park, Newgate Lane, Fareham PO14 1AH
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9.8 78 Reviews
  • Home Instead (Fareham and Gosport), Fareham
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).

They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, Wickham and surrounding villages.

Home Instead specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help to assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

They have a particular expertise in supporting people living with dementia. They have a unique City and Guilds accredited dementia training programme that underpins their practical experience and enhances the professional knowledge of the caregiver team.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities.

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Care Provided by Home Instead (Fareham and Gosport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rainbow Wells (Business Operations Manager )

Funding & Fees Guide for Home Instead (Fareham and Gosport)

  • Prices

  • Available on request

Home Instead (Fareham and Gosport) Reviews (78)

Total of 78, showing 1-20
9.8

Home Instead (Fareham and Gosport) has a Review Score of 9.8 (9.773) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (Fareham and Gosport) has 78 reviews.

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Review from Angie D (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching 3 companies, I decided to go with Home Instead and I'm so glad I did!
From the outset, I was impressed with the initial contact with the company and, following our conversation, I received an informative email .My Mum and I were then introduced to the carers.
My Mum, who is 93,
lives alone and, since the ladies at Home Instead have been coming in twice a day, our family and her friends have noticed such a difference in her. She now has a purpose for getting up and about and she's like her 'old self'.
All the ladies are professional, kind and very caring and it has made such a difference not just for her but for me personally, as I work full-time. However, I can rest assured that she is being looked and if there are any concerns, they contact me straight away and also log notes in a book for each other.
I cannot recommend them highly enough.

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Review from J S (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a very proud and independent lady. She was adamant she did not want carers, however her mobility was deteriorating and it was time to give her help around her home.
I approached Home Instead and asked for help and prayed it would work and my mum would see the benefit of carers in her
home.
I have not looked back, they are an absolutely wonderful team. My mum looks forward to carers visiting.
I highly recommend this team.
I would like to say a special thank you to two members of staff for being lovely carers and making mum so happy. Mother never needs to ask you to do things for her, you automatically know what to do.
I would like to say thank you to the lady who works in the office who answers all my questions
Thank you for making this transition in mum's life so easy.

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Review from V H (Son of Client) assisted by family/friend published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy with service provided.

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Review from Kathryn P (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very independent, but frail 87 year old mum has suffered from declining physical health over the past two years and was finally persuaded to have some extra support at home. After researching several agencies, we were recommended Home Instead by a friend who is a community nurse. It has been the
best decision we (and mum) have made. Her team are very professional and kind and I know she relies on their support to keep her safe at home. It should not be understated either, the relief that Home Instead provides to relatives. The constant worry regarding an elderly parent living alone is immense and we are extremely grateful for the peace of mind that the service provides.

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Review from T G (Cousin of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We struck gold when finding these lovely ladies, they have been caring, respectful and so very helpful in assisting us in allowing my cousin stay in her home as she was so keen to do until the end of life. There was nothing they wouldn't do for either of us and we can't thank them enough. I have absolutely
no hesitation in recommending each and every one of them!

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Review from Richard S (Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very helpful and friendly firm which goes out of its way to be helpful and friendly, and wants to please their clients. I have nothing but praise for their help, friendliness and willing to carry out any task I request. Nothing is too much trouble for them. All my carers are friendly and look after
me superbly. I would hate to be without them. Long may Home Instead continue to provide such friendly carers to look after me. They turn up on time, and their friendly smile is a real tonic to me. Often I eagerly look forward to their next visit.

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Review from Jane M (Niece of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding ourselves in a sudden unfamiliar position where my uncle needed care, and living quite some distance away from him, we were struggling with all the processes involved until a friend recommended Home Instead (HI). From the initial meet, through to the current care package we now have I can not
recommend HI enough. I would have been totally lost without them. All their staff are excellent listeners, and do what they say they are going to do, being able to adapt to ongoing changes in needs. Their level of communication is superb regardless of the query, and nothing ever feels like it's too much trouble for them. From when my Uncle came out of hospital to now, we have seen a great improvement in him, no doubt due to the company, care and manner in which these are delivered by the carers. All the daily house tasks that need to occur to allow my Uncle to stay at home are also taken care of by HI. They currently have an "Outstanding" CQC rating, and my goodness they deserve it!

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Review from Kate S (Great-Niece of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt, who lives alone, has always stipulated that she wished to remain at home and independent for as long as possible and Home Instead have been fundamental in making this happen.
The whole team have been so supportive, professional, helpful and kind. They have given us excellent advice and
treated her with respect and compassion at all times.
We can't thank them enough for all they have done to care for her and I would have no hesitation in recommending them.

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Review from P M (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found myself in a situation in which I suspect I am not alone. An elderly, fiercely independent parent who is determined to live their life out in their own home. My mother, widowed after 70 years of marriage has robust physical health but with failing memory and possible early dementia did not want
any home carers. Not living within easy access to my mum the family were increasingly concerned about how best to support her choice. A fall, from which there was no injury, was the opportunity we needed, home carers were to be allowed. From my first enquiry, the prompt, individual attention to detail was obvious. Several phone calls, initial visits (scheduled at my convenience so I could be present) and follow-up phone calls have meant the care going to my mother is also extended to myself. It is early days of our involvement with this branch of Home Instead but I have every reason to believe this level of care and attention to detail will help to allow my mum to continue living alone.

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Review from G S (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were brilliant from office staff to carers. They were punctual, always had a smile and a kind word and were incredibly professional, supportive and adapted to an ever changing situation, nothing was too much trouble and we had complete faith in them. The carers treated my dad with the utmost
respect and I personally can't thank them enough for all they did for my lovely dad, myself and my sister. Thank you all so much, you were amazing and made so much difference.

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Review from C N (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead were recommended by a neighbour in the area.
The initial consultation was good as they did everything they could to involve my Dad in the conversation.
Support has been given for a number of additional features needed on-site, which has made things easier for us.
The care given has been
good to date, each carer is unique in their approach, Dad has said he is comfortable with each.

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Review from Nicola W (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are all kind and considerate even though my parents are reluctant to ask them to do more tasks for them. All my dealings with the admin team have left me feeling supported and I appreciate their care and kindness.

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Review from Paul M (Son of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round service from both caregivers and management. Caregivers were compassionate when dealing with my parents and nothing was too much bother for them. They were always punctual for their appointments and were never rushed in anything that they did.
Any queries to the office were dealt
with professionally and in a punctual manner.

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Review from Jacqueline M (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed the services of Home Instead following my elderly mother’s stroke which left her with mobility and cognitive issues. The caregivers assigned to her were wonderful in every way. The kindness and patience they showed her allowed her to remain in her own home with dignity until she died. They
were also extremely kind to all the family ensuring our questions and concerns were addressed and nothing was ever too much trouble. The management team provided an excellent care package that provided a good balance between the support we (the family) could provide without us becoming overwhelmed. An additional lovely touch was the caregivers attending her funeral as Mum had clearly become more than just a client to them. We will be forever grateful to all at Home Instead.

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Review from Gillian S (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father wants to remain at home and independent for as long as possible. As I live a long way away I needed to find care which would help him in as close a way as possible to a family member visiting him. I didn't want him to feel as if he was losing his decision-making and practical input on a day-to-day
basis. Together with me ordering his food and supporting him from afar, his warden available for odd requests and the Home Instead carers we seem to have found a good solution.
What has been especially comforting is the carers slowly changing their input as Dad has changed in the last few years, without him feeling uncomfortable.
Having a small group of carers has been indispensable for him to feel at ease from the outset.
The Home Instead office has always replied quickly to my requests and has been extremely helpful when I have needed guidance.

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Review from Peter B (Power of Attorney of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the members of the care team I deal with are caring careful and always professional.
Whenever I ask for help and/or advice it is given without hesitation.
Whenever there is a matter or situation which might give concern I am advised or informed.

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Review from D H (Son of Client) assisted by family/friend published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems, happy with service.

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Review from Lucy H (Daughter of Client) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from the hospital frail, depressed and barely able to stand, I wasn’t hopeful of any further improvement. It was clear she would now need carers, and I chose Home Instead. The best decision I ever made, these people are the best! The change in my mother since November has been
quite phenomenal. She has gained so much strength that she is now able to walk almost unaided and she is less anxious than she has been for a very long time, now that that her lovely carers are taking care of the household tasks. But the most fantastic change has been in her mood, daily conversations with her carers have made such a difference to her outlook on life and lifted her spirits enormously, she’s brighter and more cheerful and it’s all down to her care package. I really appreciate the care taken in matching her carers to her, knowing her 3 fantastic carers will arrive promptly at the same time daily is so good for minimising her stress. Impeccable care, and outstanding service!

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Review from N S (Daughter of Client) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had Home Instead as his care provider for the past three and a half years. He has Parkinson’s and at the height of Covid his condition deteriorated considerably and following a hospitalisation we decided that he would benefit from care. His care team are fantastic and make sure he is taking
his medication, help provide meals and do housework too. He wouldn’t be able to live independently without their help. We are truly appreciative of all of his wonderful care team and the difference they make to him.

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Review from J C (Client) assisted by family/friend published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall it's been a pleasurable experience so far. The carers have been very helpful, friendly and considerate.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Home Instead (Fareham and Gosport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Home Instead (Fareham and Gosport) is calculated as follows: ( (119 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 150 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Fareham and Gosport) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (10)

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Paul Fray

Job Title: Director

Joined: 2024

Paul is the franchise owner, passionate about client care and oversees all aspects of the business.
Paul is committed to making Home Instead Fareham the first choice local home care provider and the best employer for both our Care Professionals and our office teams.


Rainbow

Rainbow Wells

Job Title: Business Operations Manager

Joined: 2021

Rainbow is an experienced senior social care management professional who overseas all day-to- day operations of the business. Her ethos is to lead by example to provide quality care to our clients and promote a positive employee experience for our care professionals.


Mollie

Mollie Holmes

Job Title: Recruitment Manager

Joined: 2022

Mollie Manages the recruitment of our Care Professionals and works with the operations team to ensure they are settled into their new role. Mollie is dedicated to finding new Care Professionals that will go above and beyond to provide high quality care to our clients.


Laura

Laura Manwaring

Job Title: Home Care Consultant

Joined: 2023

Laura manages all enquiries for our services and makes all the arrangements to ensure that our care and support is established to meet our clients needs, preferences and wishes. Laura's guiding ethos is to give for the right reason - and that is, give for no reason at all.


Andrea

Andrea Shelton

Job Title: Training Manager

Joined: 2019

Andrea is our Training Manager, having previsouly worked as a Care Professional supporting our clients. Andrea is passionate about providing excellent care to our clients and ensuring that all our Care Professionals understand our values and have the best onboarding experience.


Helen

Helen Grantham

Job Title: Deputy Operations Manager

Joined: 2015

Helen started with Home Instead Fareham & Gosport as a Care Professional. Helen now overseas a team of Care Professionals and the support they provide our clients. Helen believes in loyalty to her work colleagues - she is always happy to help!


Emma

Emma Burnley

Job Title: Deputy Operations Manager

Joined: 2020

Emma has joined Home Instead as a Care Professional and has progressed to overseeing a team of care professionals and the clients we support. Emma fosters a positive and empowering environment for her team and clients.


Sue

Sue Neat

Job Title: Deputy Operations Manager - Scheduler

Joined: 2022

Sue manages the scheduling of the calls to our clients, ensuring continuity of support which is one of our guiding principles. Sue believes that it is critically important to value and be respectful of people's time; our Care Professionals time and our clients time.


Leanne

Leanne Garrett

Job Title: Quality, Compliance and Improvement Manager

Joined: 2017

Leanne has been in the health care sector since 2010 and is a highly experienced manager who overseas our quality and compliance. Leanne believes that the quality of the care we provide is her priority and ensuring that everything we do is to the highest standards.


Emma

Emma Hutchinson

Job Title: Administrative Support Officer

Joined: 2014

Since 2014, Emma has been a dedicated member of Home Instead in Fareham. Starting as a Care Professional, she now also handles administrative tasks. Emma is committed to delivering personalised care and supporting the team.


Frequently Asked Questions about Home Instead (Fareham and Gosport)

What Type of Services does Home Instead (Fareham and Gosport) offer?

Home Instead (Fareham and Gosport) offers Home Care.

How many Carers does Home Instead (Fareham and Gosport) employ?

Home Instead (Fareham and Gosport) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Fareham and Gosport) to verify any information. View our terms and conditions. Home Instead (Fareham and Gosport) has a Platinum Service – more info.