Home Instead (Fareham and Gosport)

Suite 25B, Katana House, Fort Fareham Business Park, Newgate Lane, Fareham PO14 1AH
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9.8 78 Reviews
  • Home Instead (Fareham and Gosport), Fareham
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).

They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, Wickham and surrounding villages.

Home Instead specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help to assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

They have a particular expertise in supporting people living with dementia. They have a unique City and Guilds accredited dementia training programme that underpins their practical experience and enhances the professional knowledge of the caregiver team.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities.

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Care Provided by Home Instead (Fareham and Gosport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rainbow Wells (Business Operations Manager )

Funding & Fees Guide for Home Instead (Fareham and Gosport)

  • Prices

  • Available on request

Home Instead (Fareham and Gosport) Reviews (78)

Total of 78, showing 21-40
9.8

Home Instead (Fareham and Gosport) has a Review Score of 9.8 (9.773) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (Fareham and Gosport) has 78 reviews.

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Review from S H (Daughter of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead is everything we had been looking for. An incredibly personal service and the care taken in choosing the perfect carer was phenomenal. They listened so carefully to the brief and were highly sensitive to a delicate situation whereby my parents were reluctant to accept that they needed some
help. The carer came in as a housekeeper and gently started doing a few jobs with my mother and is rapidly morphing into the companion and friend that we need long term. It is an exceptional organisation and all of our family couldn't be more grateful.

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Review from Margaret M (Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service provided is excellent. All the girls are so helpful and friendly. I always look forward to their visits and the chats we have. Nothing is too much trouble.

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Review from R H (Client) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service is a prime example of the adage; you get what you pay for. Helpful, cheerful, friendly assistance coupled with real reliability. These helpers say that they will take on any reasonable task that one may need, this lot really mean it.

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Review from M C (Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all my carrots. There very helpful and look after my needs very well. Always on time and they get to know all my needs. Have built up a great relationship with all of them and I enjoy our chats.

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Review from S L (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Fareham and Gosport) have been supporting my mother to remain living independently in her own home full-time since September (and less frequently for a number of months before that).
We have found all the caregivers fantastic with Mum. They not only make sure she is fed and safe but also
take the time to do lovely things with her, from taking her for a walk or out around the charity shops (her favourite) to running a bubble bath (and keeping an ear out whilst she enjoys it) or doing her nails.
It's been such a smooth transition from occasional to daily care, and Mum really looks forward to the visits. She doesn't yet need personal care, but I am confident that should the time come, she would be able to accept it from any one of the team, all of whom she is really fond of.
It's such a relief to have their support, and particularly, knowing they will listen and respond to any changes needed. I really can't recommend them highly enough.

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Review from C E (Daughter of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took us a while to find the right care agency to take care of my parents.
Home Instead was more expensive than most but was worth every penny. My parents liked the carers who came and Mum was soon happy to let them deal with her personal care needs. I was relieved that the carers spent time getting
to know my parents and were regularly able to feedback any concerns to us. Always punctual and stayed the allocated time. We too felt supported and I can't speak highly enough of the whole service, carers or management.

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Review from A S (Son of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A team of nine excellent carers has been supporting my father at home since he returned there after several months of convalescing in a nursing home. He is delighted with their support, without which he could not live at home on his own, and they have helped him become more independent. Thoroughly recommended.

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Review from Alan E (Son of Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and excellent service.

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Review from David U (Husband of Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that came were excellent. Nothing was too much trouble, and they were all keen to help and do anything to make things easier for my wife. They are not doing this just as a job, but they really care. They also arrived exactly at the agreed time and left when we were happy we didn't need
anything else. First-class - 10 out of 10.

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Review from Heather U (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the carers enough. Happy - friendly - professional - kind - caring - made all the difference to my recovery after a major operation. There when they said they would be and no job too much trouble. One big thank you to all at Home Instead (Fareham and Gosport).

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Review from D G (Client) assisted by family/friend published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that I have been having since last November have been excellent in the work they do. I have had no problems.

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Review from Teresa S (Daughter of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums care has been exemplary. Her carers all treat her with empathy and respect, they are friendly, chatty and caring, I cannot fault the service.

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Review from D S (Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy on the whole with Home Instead. Really happy to have the social side of someone to speak with a few times a week.

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Review from A W (Son of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made aware of Home Instead by a friend who works in a private hospital and spoke highly of their services.
After telephone conversations and a meeting we opted in the first instance for “companion“ care which suited Mother's needs very well.
Sadly her physical condition deteriorated and working
closely with Home Instead and Mother's wishes a more complex plan was agreed upon.
Throughout this transition Home Instead as a team showed fantastic compassion, commitment and professionalism during what is, for a family, difficult times.
From the managing director to the “caregiving” team and everyone involved the way that they conduct themselves is exemplary.
Please do not hesitate if you find that you have a need for them. You will not regret it.
Thank you all at Home Instead.

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Review from Robert B (Son of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Fareham and Gosport) have provided excellent care for my mother since she came out of hospital. The management have always been professional in setting up their service and flexible when it's needed to be changed. The staff have been trained to assist my mother with her medication and
a specific need which previously they hadn't encountered with an older person before. They always listen, are helpful, considerate and understanding.

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Review from Sally A (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Fareham & Gosport) were recommended to me by my elderly Mother’s neighbours. The initial plan was for Mum to have care once a day for an hour. On the first day, Mum had to go into hospital, not related and was there for two weeks. However, the whole team were incredibly supportive and
helped get everything in place for Mum to come home. They were also able to re-adjust the care package at short notice to provide additional support which has continued since. Having the care givers team going in everyday has given me huge peace of mind as I live one hundred miles away and with visiting being difficult during the pandemic. The individual carers are all amazing and keep Mum safe, watered, fed and entertained. They keep in touch with me regularly and nothing is too much trouble. I just asked Mum what she thinks and her response was ‘how kind and caring they all are’. I have no hesitation in recommending them to anyone looking for home care, they do a brilliant job.

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Review from Chris T (Son of Client) published on 4 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Fareham and Gosport) delivered a fantastic response when we needed help quickly over a Christmas period. The carer visited Mum whilst she was temporarily in a care home and he seemed to instantly win her trust, not easy to do. They put together a bespoke care team very quickly, even including
some recruitment. The care givers have developed really good relationships with Mum and she looked forward to their visits.
If an individual did not manage to develop a good relationship, the situation was addressed with speed and sensitivity. In moments of concern, the care givers have routinely gone the extra mile to serve Mum's best interests. Residual concerns are always passed back to the office and the office team will not rest until they have been able to resolve the problem or discuss options with me. Their approach is to treat the client as though they were a family member and I have seen just how real this is in both directions. More expensive than some but we have seen the value.

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Review from Paul S (Power of Attorney of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of mine has had carers from Home Instead (Fareham and Gosport) for a few years and has always received excellent care. Over the last few months, the care package changed to a live-in carer, as my friends health had deteriorated a little further. March was exceptionally busy for my friend
and Home Instead (Fareham and Gosport). One live-in carer departed early March and one was a stand-in for a week, whilst the replacement live-in carer was unfortunately ill for a few days. The replacement live-in carer joined a week later. Home Instead (Fareham and Gosport) were very pro-active with their interviews for the live-in carers and kept me well informed. Interviewing multiple applicants was very time consuming for Home Instead (Fareham and Gosport) but I have been very pleased with the people taken on to support my friend. Their office staff are as keen to assist as the carers, in trying to make sure that my friends quality of life is the best possible, keeping me updated about their various interactions with the NHS, which is a weight off my mind.

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Review from June N (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is living alone at home with dementia. It is because of the support of the team of carers who look after my dad, that this is possible. They each go above and beyond to ensure my dad is well looked after and happy.
They prepare and cook his meals, assist him with his personal hygiene, assist
him to get dressed. They ensure his house is clean and tidy...and so the list continues.
I cannot fault the care given to my dad and while doing all of this the carers are bubbly and cheerful and take the time to chat and laugh with my dad which is exactly what he needs.
I would highly recommend Home Instead to anyone looking for home care for themselves or a loved one. The staff in the office are always friendly and approachable and if I have any concerns I know they will do anything that's needed to support us.

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Review from Judith H (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead supported my mum through some pretty dark times whilst she cared for my father. He was in late stages of dementia and Mum herself was quite poorly with COPD.
The team were always in constant contact with me and since I had a full-time job it was a huge relief to me knowing
they were on hand to help. They responded incredibly fast when we had to change the care plan and never once made us feel as though we were awkward clients. They even stepped up to help when we had to involve social services when Dad's behaviour was beyond us all. They never left Mum if they felt Dad was more agitated than normal, even if they reached the end of their scheduled visit.
We couldn't have managed 2020 without them. I couldn't recommend the team at Fareham highly enough from the office team to carers themselves, all excellent.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Home Instead (Fareham and Gosport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Home Instead (Fareham and Gosport) is calculated as follows: ( (119 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 150 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Fareham and Gosport) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (10)

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Paul Fray

Job Title: Director

Joined: 2024

Paul is the franchise owner, passionate about client care and oversees all aspects of the business.
Paul is committed to making Home Instead Fareham the first choice local home care provider and the best employer for both our Care Professionals and our office teams.


Rainbow

Rainbow Wells

Job Title: Business Operations Manager

Joined: 2021

Rainbow is an experienced senior social care management professional who overseas all day-to- day operations of the business. Her ethos is to lead by example to provide quality care to our clients and promote a positive employee experience for our care professionals.


Mollie

Mollie Holmes

Job Title: Recruitment Manager

Joined: 2022

Mollie Manages the recruitment of our Care Professionals and works with the operations team to ensure they are settled into their new role. Mollie is dedicated to finding new Care Professionals that will go above and beyond to provide high quality care to our clients.


Laura

Laura Manwaring

Job Title: Home Care Consultant

Joined: 2023

Laura manages all enquiries for our services and makes all the arrangements to ensure that our care and support is established to meet our clients needs, preferences and wishes. Laura's guiding ethos is to give for the right reason - and that is, give for no reason at all.


Andrea

Andrea Shelton

Job Title: Training Manager

Joined: 2019

Andrea is our Training Manager, having previsouly worked as a Care Professional supporting our clients. Andrea is passionate about providing excellent care to our clients and ensuring that all our Care Professionals understand our values and have the best onboarding experience.


Helen

Helen Grantham

Job Title: Deputy Operations Manager

Joined: 2015

Helen started with Home Instead Fareham & Gosport as a Care Professional. Helen now overseas a team of Care Professionals and the support they provide our clients. Helen believes in loyalty to her work colleagues - she is always happy to help!


Emma

Emma Burnley

Job Title: Deputy Operations Manager

Joined: 2020

Emma has joined Home Instead as a Care Professional and has progressed to overseeing a team of care professionals and the clients we support. Emma fosters a positive and empowering environment for her team and clients.


Sue

Sue Neat

Job Title: Deputy Operations Manager - Scheduler

Joined: 2022

Sue manages the scheduling of the calls to our clients, ensuring continuity of support which is one of our guiding principles. Sue believes that it is critically important to value and be respectful of people's time; our Care Professionals time and our clients time.


Leanne

Leanne Garrett

Job Title: Quality, Compliance and Improvement Manager

Joined: 2017

Leanne has been in the health care sector since 2010 and is a highly experienced manager who overseas our quality and compliance. Leanne believes that the quality of the care we provide is her priority and ensuring that everything we do is to the highest standards.


Emma

Emma Hutchinson

Job Title: Administrative Support Officer

Joined: 2014

Since 2014, Emma has been a dedicated member of Home Instead in Fareham. Starting as a Care Professional, she now also handles administrative tasks. Emma is committed to delivering personalised care and supporting the team.


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