Home Instead (Fareham and Gosport)

Suite 25B, Katana House, Fort Fareham Business Park, Newgate Lane, Fareham PO14 1AH
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9.8 78 Reviews
  • Home Instead (Fareham and Gosport), Fareham
Home Instead Fareham and Gosport is rated as outstanding by CQC (Sept 2019).

They provide quality home care to clients in Fareham, Gosport, Lee on Solent, Stubbington, Portchester, Titchfield, Wickham and surrounding villages.

Home Instead specialises in companionship based support to enable people to remain living independently in their own home. The services range from personal care to home help to assisting with everyday tasks including shopping, errands, accompanying clients to appointments or simply someone to offer friendship and support.

They have a particular expertise in supporting people living with dementia. They have a unique City and Guilds accredited dementia training programme that underpins their practical experience and enhances the professional knowledge of the caregiver team.

All services are bespoke; clients are matched to caregivers to provide the foundation for a relationship and the same caregiver remains with the client. Clients are always introduced to caregivers and would never receive a visit from someone they had not met.

Home Instead understands the importance of spending time supporting clients on a social and emotional level as well as assisting with a range of day-to-day activities.

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Care Provided by Home Instead (Fareham and Gosport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rainbow Wells (Business Operations Manager )

Funding & Fees Guide for Home Instead (Fareham and Gosport)

  • Prices

  • Available on request

Home Instead (Fareham and Gosport) Reviews (78)

Total of 78, showing 61-78
9.8

Home Instead (Fareham and Gosport) has a Review Score of 9.8 (9.773) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (Fareham and Gosport) has 78 reviews.

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Review from Gillian E (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the help shown to me by each of the carers that come to me. They are all very kind, caring and offer to do so much for me and the house. Staff are very kind and helpful. I have already mentioned to friends and family how much they have helped me adjust to my much-reduced way
of life and have given me every support in my mental and physical wellbeing and built up my confidence and I can't thank them enough.

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Review from Catherine J (Daughter of Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this service excellent. My mum (who is not the easiest person) has taken to her care helper. All the staff I have had to deal with have been very helpful and friendly and also very understanding of my situation and needs.

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Review from Rupert F (Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and caring company to deal with.

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Review from D S (Son-in-law of Client) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable - helpful - understanding.


Home Instead have done what has been asked and needed to be done, and we are very happy with my mother-in-law's welfare and are assured that she is getting the best available help and care in this service.


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Review from Janet K (Client) assisted by family/friend published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is fantastic and life changing. The caregivers are marvellous.

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Review from June S (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is wonderful and the girls are wonderful. They keep me in touch and up to date. They are always on time and are friendly, we can talk about anything.

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Review from Veronica L (Daughter of Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers show my mother dignity and respect and try their best to fulfil her individual needs. They understand the concept of supporting the whole family. The care received is very much appreciated.

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Review from Ingrid B (Daughter of Client) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum died two years ago I was very worried about Dad's desire to remain in his home. He didn't want to move nearer to me as he and Mum had been in their residence for over 30 years. I had seen the standard of care offered by some agencies and knew these wouldn't suit Dad. By pure chance I found
Home Instead and, after reading some reviews online, I phoned the Fareham number. From the moment my call was answered by the Director I felt that Dad would be in safe hands.


Two years on, despite Dad's deteriorating health, he thrives on the care, commitment, respect, affection and humour shown by his 'dream team' and from all of the support staff and directors within the Fareham office. I live and work an hour and a half away and know that I can rely on Home Instead to be there for Dad through good days and bad, coping with health issues, appointments and crises and supporting me when the going gets tough.


Home Instead aren't an agency - they're part of our family!


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Review from Lynda K (Goddaughter of Client) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, kind, caring and considerate carers.
Each in their own way, allow my 96year old godmother to maintain a standard of life she used to. Enhanced by the time the carers take to entertain and amuse her with sensible input and trips out.
I would have no hesitation in recommending Home Instead
as an excellent care company.

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Review from Lesley B (Daughter of Client) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously been a business manager in general practice, I am very aware of what standards should be for a home care service. We are all extremely impressed with the level of service and professionalism of the team. The client is the most important person to the team, but also the support they
provide for relatives. The carers are superb and the support service provide a very caring, efficient and professional back up. I would highly recommend Home Instead Fareham to anyone looking for support for themselves or their relatives. Thank you for making a very difficult time, for us, bearable, allowing us to continue our lives in the best way possible.

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Review from John W (Client) assisted by family/friend published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is absolutely excellent. We are all very happy with the care provided.

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Review from J E (Client) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving excellent care 2 days a week as he has Home Instead and needs help with many activities of daily living. At the beginning of April I fell and fractured my left shoulder which required extensive surgery which has required me to need help. As I am his carer 24-7 I immediately
contacted the company for emergency help every day. Help was provided the evening of my accident and every day since at least 3 times a day. They have been wonderful. Without their care and support my husband would have had to go into a care home which would have made him very disorientated, he has been able to stay happily at home.

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Review from B F (Client) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful with the care I receive from Home Instead. My carer is very reliable, takes me to appointments with Doctor/Dentist. Helps with my medication. The staff in the office are very quick to sort out any problems I might have.

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Review from Geoff C (Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who attend here are without exception pleased to complete any task, even to them without comment or question. They are interested in me and my life history which is not in anyway intrusive or private.
I do appreciate the way that each of them are keen to ensure that the bathroom and kitchen
are maintained to the high standard expected from the day that they started here.
They get good backup for their company who are quick to advise any problems by telephone. Any occasional change of staff is to the high standard of my original ladies.

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Review from James S (Partner of Client) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead deliver care to my partner who has a progressive neurological condition with complex health needs. I cannot praise their dedication, professionalism, & genuine care enough. Great effort has been made to match dedicated care givers to my partner, and our team embrace every challenge presented.
Our team have very much become friends, and have integrated into our home life beautifully - taking away the feeling of having strangers in our home. It's reassuring to know my partner is being cared for by carers who genuinely care.

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Review from A R (Wife of Client) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my husband, we both agree that the team of carers from Home Instead are excellent both in care they give my husband and their overall willingness and kindness in all situations. Their help is invaluable to us, their time keeping is impeccable and we feel very fortunate to have
found this very reliable firm in our hour of need.

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Review from D T (Client) published on 3 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable sincere and timely support at all times.

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Review from June F (Client) published on 30 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything, my carers are as a family.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Home Instead (Fareham and Gosport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Home Instead (Fareham and Gosport) is calculated as follows: ( (119 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 150 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Fareham and Gosport) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (10)

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Paul Fray

Job Title: Director

Joined: 2024

Paul is the franchise owner, passionate about client care and oversees all aspects of the business.
Paul is committed to making Home Instead Fareham the first choice local home care provider and the best employer for both our Care Professionals and our office teams.


Rainbow

Rainbow Wells

Job Title: Business Operations Manager

Joined: 2021

Rainbow is an experienced senior social care management professional who overseas all day-to- day operations of the business. Her ethos is to lead by example to provide quality care to our clients and promote a positive employee experience for our care professionals.


Mollie

Mollie Holmes

Job Title: Recruitment Manager

Joined: 2022

Mollie Manages the recruitment of our Care Professionals and works with the operations team to ensure they are settled into their new role. Mollie is dedicated to finding new Care Professionals that will go above and beyond to provide high quality care to our clients.


Laura

Laura Manwaring

Job Title: Home Care Consultant

Joined: 2023

Laura manages all enquiries for our services and makes all the arrangements to ensure that our care and support is established to meet our clients needs, preferences and wishes. Laura's guiding ethos is to give for the right reason - and that is, give for no reason at all.


Andrea

Andrea Shelton

Job Title: Training Manager

Joined: 2019

Andrea is our Training Manager, having previsouly worked as a Care Professional supporting our clients. Andrea is passionate about providing excellent care to our clients and ensuring that all our Care Professionals understand our values and have the best onboarding experience.


Helen

Helen Grantham

Job Title: Deputy Operations Manager

Joined: 2015

Helen started with Home Instead Fareham & Gosport as a Care Professional. Helen now overseas a team of Care Professionals and the support they provide our clients. Helen believes in loyalty to her work colleagues - she is always happy to help!


Emma

Emma Burnley

Job Title: Deputy Operations Manager

Joined: 2020

Emma has joined Home Instead as a Care Professional and has progressed to overseeing a team of care professionals and the clients we support. Emma fosters a positive and empowering environment for her team and clients.


Sue

Sue Neat

Job Title: Deputy Operations Manager - Scheduler

Joined: 2022

Sue manages the scheduling of the calls to our clients, ensuring continuity of support which is one of our guiding principles. Sue believes that it is critically important to value and be respectful of people's time; our Care Professionals time and our clients time.


Leanne

Leanne Garrett

Job Title: Quality, Compliance and Improvement Manager

Joined: 2017

Leanne has been in the health care sector since 2010 and is a highly experienced manager who overseas our quality and compliance. Leanne believes that the quality of the care we provide is her priority and ensuring that everything we do is to the highest standards.


Emma

Emma Hutchinson

Job Title: Administrative Support Officer

Joined: 2014

Since 2014, Emma has been a dedicated member of Home Instead in Fareham. Starting as a Care Professional, she now also handles administrative tasks. Emma is committed to delivering personalised care and supporting the team.


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