Home Instead (Cowbridge, Pontyclun & Pontypridd)

Castle House, 63-69 Cardiff Road, Taffs Well, Cardiff CF15 7RD
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10 49 Reviews
  • Home Instead (Cowbridge, Pontyclun & Pontypridd), Cardiff
Home Instead (Cowbridge, Pontyclun & Pontypridd) strive to bring the kind of care to clients that they would all want for their own family.

Tailored care is carried out by suitably trained staff, all of whom look to support independent living and promote privacy and dignity, assisting with daily chores, visits out, maintaining hobbies and personal care.

All services are bespoke and carried out with compassion for a minimum of an hour, with accredited dementia specialists among the friendly team.

Whether companionship, home help, personal care, dementia care or live-in care is required, Home Instead also places a focus on continuity of care so clients see the same regular faces.

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Care Provided by Home Instead (Cowbridge, Pontyclun & Pontypridd)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jennifer Wright (Registered Manager)

Funding & Fees Guide for Home Instead (Cowbridge, Pontyclun & Pontypridd)

  • Prices

  • Available on request

Home Instead (Cowbridge, Pontyclun & Pontypridd) Reviews (49)

Total of 49, showing 1-20
10

Home Instead (Cowbridge, Pontyclun & Pontypridd) has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Cowbridge, Pontyclun & Pontypridd) has 49 reviews.

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Review from Claire E (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with the manager from Home Instead I was very impressed. Suddenly becoming a carer for my mum and dad alongside balancing a career and home life was tough. I thought I could and should be doing it all. I soon realised I needed a break and reached out to Home Instead. She fully
understood how I was feeling, battling with guilt for not being able to do it all. We talked through a solution based on what Home Instead could offer then arranged a meeting with my parents. The manager was lovely with them and instantly gained their trust and support. The carers started in January and we haven't looked back. The carer who cares for them regularly is like another daughter and they are so complimentary about her. another carer covers if their main carer if off and is equally wonderful. I am so delighted with how it is going. I now have some evenings back to recharge my batteries safe in the knowledge that when I'm not there to do evening meals, they are being well looked after.

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Review from Wendy S (Daughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been fantastic for my 97 year old father. From the very first phone call I felt comfortable and included in the decision making. They went out of their way to choose carers that were right for my father. The hours given were exactly what he asked for. The carers are brilliant and
he likes them both very much. Not only have they vastly improved the life of my father, but also the lives of myself, brothers and sister. We know he is in good hands. I would recommend Home Instead without hesitation. They are fabulous!

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Review from R R (Wife of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care professionals looked after my husband two days a week for 4/5 months before he went into a care home. They formed a very good relationship with him in spite of the difficulties his dementia presented and worked hard to stimulate him and keep him occupied including short trips in their
cars. He felt confident enough in their company to enjoy these little outings. When I returned home my husband was happy and relaxed and it was obvious he had been well taken care of. The care professionals were reliable, always on time, and well-presented. The office staff were friendly and supportive and would offer advice if and when required.

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Review from Hannah P (Son of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a poor experience with another care company, we chose Home Instead to provide morning routine assistance for our mother.
From the beginning, they listened to her requirements and met her needs over the last few years until she recently passed away.
They were always prompt, reliable, polite and
well-presented.
Good communication from the administration staff at all times.
Our mother built a strong bond with her carer and this allowed her to feel safe, relaxed, dignified and happy in their presence.
She always looked forward to seeing her carer.
We would highly recommend home instead as our mother could be a hard person to please and she never had any complaints just good things to say about the team.

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Review from Clare D (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and recently my mother had a stroke. As I am the sole carer I was struggling to cope. Home Instead was recommended to me and we couldn't be more satisfied with their support.
My mother has a visit 3 times a week and enjoys her time with her PA at home and has short trips out
to the shops etc and appointments. They're always laughing and chatting and were marched perfectly. When the PA is away there is always someone to cover.
It has taken a lot of stress away from me and my parents are comfortable and reassured that they are having additional help and support.
The staff are so kind and understanding and are always on hand for any advice or answer any questions.
Within a week of the initial call and after a couple of 'get to know us meetings' my mum had a wonderful PA.
This company is so proffessional and efficient. They have certainly changed our lives for the better in a time when we were struggling.

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Review from Carys E (Granddaughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for over a year and the service provided has been fantastic throughout. The carers are friendly, punctual and go above and beyond. My grandad and I have built up a great relationship with the team and my grandad enjoys having them in his day-to-day life. The team keep
me up-to-date with regular updates and are very supportive and accommodating. Home instead, put my mind at ease, knowing that my grandad is taken care of professionally and caring, for those days I cannot visit him. I highly recommend Home Instead!

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Review from D O (Son of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a professional and reliable service for the last twelve months. I live a considerable distance from my parent and without the support of Home Instead, they would have lost their independence. The daily visits provide not only my parent the care they need, but also as a family
comfort in knowing someone is helping them each day, and will also bring to our attention any issues of concern. When changes in care needs are required we have always been supported by the carers and the management team. Importantly my parent looks forward to the carer's visits and do not see them as an intrusion but as an improvement in their standard of living at home and maintaining their independence. Thank you so much to the whole team at Home Instead, for looking after us so well.

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Review from S B (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely professional team of care providers in every respect. My mother thoroughly enjoys the company of all the ladies who take her out to groups and also look after her house. My mother is always treated with the utmost respect and dignity. As a family, we have forged an excellent working
relationship with all members of the team. Nothing is too much trouble.

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Review from C J (Wife of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had only used Home Instead for three and a half months before my husband went into a care home but in all that time he was treated with care, compassion and dignity. All staff we encountered and carers were genuinely keen to do a good job and to help him maintain as much independence as he was able
to whilst helping with what he couldn’t manage. The additional help provided around the home was also invaluable to me as was the genuine concern of staff for my health. I would have no hesitation in recommending this Home Instead company to anyone.

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Review from Colette L (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have given my parents and I a professional, reliable service for the past 12 months and in spite of challenges faced post covid, have always made a great effort to support us wherever possible. Their team are friendly, approachable and adaptable, and have a great understanding of the difficulties
involved, both with dementia and other health conditions. We would be lost without them. Their main carer has become invaluable, especially to Mum, and it's lovely to see the relationship they have built.

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Review from L W (Daughter-in-law of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended to me by a friend when I was struggling to find Home Care for my parents-in-law. They weren't very willing to accept that they needed help, but, from the very first visit, the staff were able to put them at ease. All the staff are extremely helpful, respectful and caring.
All team members are introduced to their clients by another team member before doing a solo visit. Home Instead always keeps me informed of any issues that might crop up when visiting my parents-in-law and they are happy for me to keep in touch with them too. We are then able to address any possible problems together. If there are any alterations to the schedule, due to circumstances beyond their control, my parents-in-law always receive a telephone call to update them of the problem. Home Instead have been visiting for the last 9 months and we don't know how any of us would have managed without them. Thank you to all the team at Home Instead.

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Review from Wendy D (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Home Instead to anyone looking for care for a loved one. The company continually meet and exceed expectations in all areas of care. The office staff and the carers are genuinely interested in their clients and understand their individual needs. The company is caring,
professional and always compassionate and also very supportive with relatives. I cannot praise Home Instead enough for the care and peace of mind provided to my dad and our family. Highly recommend.

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Review from Sarah J (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered from dementia and initially, Home Instead came in to offer some companionship. She immediately bonded with the carers and said it felt like having a friend around rather than a carer. The carers did not rush and had plenty of time for Mum either just sitting and having a chat, going for
a walk or doing a jigsaw. When Mum needed more day-to-day care Home Instead worked with me to ensure the right package was put in place. The carers were amazing and it put my mind at ease knowing that someone was visiting and making sure Mum was okay. If there were any issues I was contacted immediately and solutions if needed were offered. All office staff and managers were highly professional and approachable. If I had any queries I felt able to ring them for a chat and they had the time to talk to me and support me in any way they could. I would highly recommend Home Instead and I wish to thank them for all the support, kindness and compassion they gave us all.

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Review from Sian S (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has made a huge difference to my mother over recent months. She has been receiving carers in her own home and at the grand old age of 91 years young has been delighted with the assistance given. The service is both adaptable and personal. Staff have displayed a high level of professionalism
and are empathetic and hardworking. My mother looks forward to her regular visits and has benefited greatly. Home Instead really does its very best to please. They are always there to listen and find solutions to problems when they arise. Circumstances change and it is very reassuring to know that there is help available when needed. Thank you very much Home Instead.

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Review from Fiona C (Daughter of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff from Home Instead for the care and support offered to my mother and myself. My mother was reluctant to accept support but Home Instead were able to offer a bespoke package tailored to my mother's needs, this initially included helping with the recycling and changing the
sheets on the bed as well as befriending. As my mother's needs increased she was happy to accept further support as she had become comfortable with her carers. Home Instead carefully selected carers to match my mother's interests and personality. Mum used to really enjoy their visits. My mother was offered a very thorough home assessment initially which was also reviewed, I felt very reassured by the professionalism of all staff from the carers to the managers and staff in the office. Home Instead also offered myself support during difficult times and were just a phone call away. I would recommend Home Instead and cannot thank them enough for their kindness and support they gave us

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Review from R W (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to sincerely thank the management, staff and carers at Home Instead for the care they provided to my dementia suffering elderly mother over the past 2 to 3 years.
Their professional care and compassion gave my mother the ability to remain in the home she loved for an extra 2 to 3 years.
The
team ensured that prescribed medication was ordered and collected from the pharmacy and correct medication was taken by my mother at appropriate times.
The carers, helped my mother get up from bed in the morning, they bathed and dressed her and provided/cooked meals. They did shopping, got her ready for bed and provided companionship when she needed it most.
The carer's professionalism and kindness shown to my mother gave me peace of mind knowing that when they were there she was being well looked after.
From my own experience, I would recommend Home Instead to others who sadly find themselves in a similar position.

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Review from S H (Daughter of Client) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone who has been helping my mum over the last few months, not just those who care for her but also the management and support team. She really gets on with her caregivers and they are so flexible, even when she changes her mind or gets confused about arrangements. It’s so
good that she sees the same people and has built up a relationship with them. They have been proactive in helping her organise medical appointments and dealing with admin, as well as providing companionship and taking care of domestic duties. Thank you also for helping organise respite care - it wouldn’t have happened without the Manager and her team going the extra mile and dealing with so many processes and date changes. I hope she enjoys her a few weeks away but I think she will miss seeing her ladies. She has definitely changed from someone who was initially very reluctant to engage with receiving care at home, to really valuing your services.

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Review from Stephanie B (Daughter of Client) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Cowbridge, Pontyclun & Pontypridd) looked after my elderly father who suffers with dementia, for more than the past year, only ceasing when he was hospitalised following a fall. Throughout the period, including the challenges of the COVID pandemic, the care they provided was first-rate.
Specific caregivers are allocated to clients and the service they provide is tailor-made to the needs and circumstances of the individual. The service was reliable and on the odd occasion when an emergency interfered with the care schedule I was always advised of the situation and the solution that had been put in place. At no time, even in an emergency, was someone sent to cover a shift that Dad had not already met and was comfortable with. The carers treated my father as a real individual rather than as a task to be completed and did all they could to improve his quality of life as well as keeping him safe. Thoroughly recommended.

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Review from V E (Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very pleased with Home Instead, they were always punctual, professional and caring.

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Review from Mark P (Son of Client) published on 18 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother is in her eighties and lives alone. She cannot live independently but her one desire was to remain in her own home. Home Instead (Cowbridge, Pontyclun & Pontypridd) have certainly helped us to achieve this. Needless to say the lockdown has been something of a challenge. Continuity has been
key, with a small team of care givers who are punctual and friendly. Amongst the management staff there is a willingness to discuss and solve problems as they arise. An example of this, is the use of pre-paid debit cards so that carers could do the weekly shop without mum having to be present. It would be fair to say that Home Instead (Cowbridge, Pontyclun & Pontypridd) has been a lifesaver over the past year.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Cowbridge, Pontyclun & Pontypridd) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Cowbridge, Pontyclun & Pontypridd) is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cowbridge, Pontyclun & Pontypridd) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (17)

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Frequently Asked Questions about Home Instead (Cowbridge, Pontyclun & Pontypridd)

What Type of Services does Home Instead (Cowbridge, Pontyclun & Pontypridd) offer?

Home Instead (Cowbridge, Pontyclun & Pontypridd) offers Home Care.

How many Carers does Home Instead (Cowbridge, Pontyclun & Pontypridd) employ?

Home Instead (Cowbridge, Pontyclun & Pontypridd) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Cowbridge, Pontyclun & Pontypridd) to verify any information. View our terms and conditions. Home Instead (Cowbridge, Pontyclun & Pontypridd) has a Platinum Service – more info.