Home Instead (Westminster & City of London)

St Saviours House, 39-41 Union Street, London SE1 1SD
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9.4 29 Reviews
  • Home Instead (Westminster & City of London), London
Home Instead is an "Outstanding" rated care company (CQC, July 2023) that provides home care, companionship, dementia care and live-in care services to help keep people happy and safe while remaining healthy and active at home.

What makes Home Instead Westminster unique is that they provide relationship-led home care. This means they match one of their expertly trained Care Professionals to the person they will be visiting based on their personality and hobbies. You will only see someone you know and who will get to know you and build a genuine relationship.

Their care is highly personalised and is built around the needs of the individual. Everything is planned around the individual's requirements and can be as flexible as it needs to be, Care Professionals will only visit at a time that is convenient for you and your family members.

Once a home care plan is agreed, a carefully matched Care Professional will visit the home.

Services Home Instead Westminster provides include:

- Companionship services
- Memory care
- Post-discharge care
- Personal care
- Medication management
- Shopping and errands
- Live-in care
- Overnight care

Home Instead knows that staying in the comfort of your own home, in familiar surroundings has been proven to provide a higher quality of life compared to alternative solutions where 1-2-1 care and support isn't possible.

Their home care services are available in Westminster, Pimlico, Marylebone, St John's Wood, Barbican and surrounding areas in Central London.

The company were rated OUTSTANDING by the CQC in July 2023 and they have been awarded the Queen's Award for Innovation (2016).

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Care Provided by Home Instead (Westminster & City of London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Fred Mairet (Director)

Funding & Fees Guide for Home Instead (Westminster & City of London)

  • Prices

  • Over £30.00 per hour

  • Give us a call to get a quote based on your needs.

Home Instead (Westminster & City of London) Reviews (29)

Total of 29, showing 21-29
9.4

Home Instead (Westminster & City of London) has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Westminster & City of London) has 29 reviews.

Overall Experience

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Review from Martyn C (Son of Client) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a truly first class home care provider. We went to them on basis of personal recommendations and were so happy with the service they gave my mother in law. They quickly realised the extremely difficult emergency situation my family faced with having to look after an elderly relative
with Alzheimer's at home, at the same time as caring for two children. They took a huge amount of pressure off us and introduced a care package within a day or two, allowing us to return to a level of normality and give us some breathing space while we explored longer-term options. They were kind and sympathetic. They get to know the individual and we had full trust in them. I have worked in the care sector myself and Home Instead's model of home care has set the bar higher for everyone - it's how it should be everywhere. Thank you to the directors for being there.

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Review from Sarah D (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a very supportive organisation for both our mother and us as a family. Their calm expertise instilled us with confidence from the very start. They are extremely approachable taking on the smallest concern with care and sensitivity. The well being of our mother is always at the
forefront of everything they do and they don’t hesitate to go the extra mile. The carers have been wonderful and we feel as though our mother is in safe hands. The record keeping is very informative and it enables us to keep up to date with everything that has occurred while we are not there. It is their genuine respect and value for all parties involved that makes them such pleasure to work with.

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Review from Sarah B (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided 24-hour care for my father for nearly 3 years in his flat until his recent death.
I cannot recommend them highly enough.
They exceeded our expectations in every way.
My father was certainly not an easy client, but Home Instead staff always treated him with the utmost patience,
tolerance, dignity and care.

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Review from Cindy G (Niece of Client) published on 9 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding this wonderful agency has been one of the luckiest things we have done. They are so very kind and caring and go the extra mile to help and oblige, all with genuine care in their hearts. The peace of mind we now have in knowing that our uncle is being looked after and seeing him so happy in the
company of the lovely ladies who have been allocated to look after him is just so reassuring. We cannot thank them enough.

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Review from Karen N (Client) published on 7 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency staff were thorough in investigating all aspects of health and facilities during a home visit. I was very satisfied with the carer appointed. She always arrived early and was pleasant and efficient. A very reassuring presence when I had to go out.

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Review from Jill B (Wife of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband (88 diagnosed with Alzheimer's 14 years ago) has been visited by a Home Instead carer once a week for almost 2 years. Home Instead were very thorough from the outset; listened to what we needed and took pains to find a good "match" . We have had the same carer all along so I feel confident
and my husband feels confident. The carer is clearly well trained, stimulates my husband, is sensitive to his needs and treats him with dignity and understanding - and has become like one of the family. I have recommended Home Instead to a fellow carer who is equally impressed!

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Review from Michael S (Son of Client) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a God-send for our family. At a time of particular stress, the Home Instead team have provided support - helping one of my parents to get dressed and to shower but also helping with shopping, doing the ironing and even finding a hairdresser. We couldn't be happier with the service,
kindness and support we have received.

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Review from Sally M (Sister-in-law of Client) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, efficient, caring, brilliant. I do not live near to my sister-in-law, although I was visiting as much as possible, using Homecare Instead made a difficult period very easy to manage. I do not know how we would have coped without them. As we needed more help, it was arranged seamlessly,
my sister-in-law could remain at home, safe, looked after and cared for. By intelligent people who could be real companions, good for a chat, but also to sort the shopping, cooking, and all manner of things. This agency really does what it says!

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Review from M H (Daughter-in-law of Client) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to live with us at Christmas. We needed help for her - to provide companionship and outings. She has dementia (early!) but is not very mobile and needs assistance. I found out about Home Instead Senior Care by accident and from the first phone call and meeting they have been amazing.
Empathetic, helpful and provided carer/help that is so well suited to mother-in-law. We are still shocked (in a good way) I can't say enough good things about them. It has totally transformed her day to day life.

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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Home Instead (Westminster & City of London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Home Instead (Westminster & City of London) is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Westminster & City of London) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (3)

Fred

Fred Mairet

Job Title: Director

Joined: 2014

Fred has always shown interest in people and social care. He worked as a full time volunteer in charities here in London and overseas before holding various Human resources management positions and successfully led teams of professionals.
Fred wanted to give back to the community. He wanted to make a difference to people lives. His keen desire to follow his heart and passion made him look for a new career avenue and Home Instead Senior Care just fitted the bill. Fred is committed and passionate about excellence in care for older members of the community.


Vanessa

Vanessa Gray

Job Title: Care Supervisor

Joined: 2018

Vanessa joined Home Instead with more than eight years of experience supporting older people in their own homes.


She worked together with Home Instead CAREGivers in her previous role as a live-in carer in a small town. She joined Home Instead Westminster as she particularly liked the ethos.


Vanessa always finds ways to improve her clients’ day. Vanessa builds meaningful relationships with all her clients and provides exemplary person-centred care for each individual. Vanessa has become a support for her colleagues to give advice and someone to speak to.


Vanessa is a keen photographer. She enjoys capturing portraits, as well as street art. When she is home she enjoys cooking and baking for friends. She likes being outside, walking and roller-skating everywhere, come rain or shine. As she says; ‘being Welsh, I do not mind getting wet’.


Soraia

Soraia Dos Santos

Job Title: Care supervisor

Joined: 2018

Soraia joined the Home Instead family with a wealth of knowledge in care, she worked mainly with children in a hospital setting more recently but has experience with adults and senior generations previously.


She has rediscovered her passion, working with the elderly and has been such a valuable member of the team since she joined. Her clients always say how caring and loving she is, and we love it when she pops into the office.


Soraia loves dancing and healthy eating and can speak fluent Portuguese!


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