Bluebird Care Wiltshire South

Suite 6, The Portway Centre, Old Sarum Park, Old Sarum, Salisbury SP4 6EB
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9.0 30 Reviews
  • Bluebird Care Wiltshire South, Salisbury
Bluebird Care (Wiltshire South) is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

Care Provided by Bluebird Care Wiltshire South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jo Osgood (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Wiltshire South

  • Prices
  • £33.40 per hour


  • Hourly fees are fully inclusive


Bluebird Care Wiltshire South Reviews (30)

Total of 30, showing 21-30
9.0

Bluebird Care Wiltshire South has a Review Score of 9.0 (8.986) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Wiltshire South has 30 reviews.

Overall Experience

  • 21
  • 6
  • 2
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  • 1

Date Published

30
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Overall Experience  Overall Experience 5.0 out of 5

Staff here have been consistently friendly, patient, good-humoured, flexible and professional.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Good afternoon, this is fantastic to hear, we value our care team very much. We would like to personally thank you very much for leaving such a positive review, and if there is any way we can assist further with the care please do get in contact.
Kindest Regards
Amy Bacon
Recruitment and Marketing Manager


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Overall Experience  Overall Experience 5.0 out of 5

Overall the care I have received is very good. Main carer's breaks have not always been successful in terms of the relief carer. Sometimes very good and sometimes very poor. More recently I have been happy with the arrangements.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for your review. That's a shame to hear that things haven't always gone as smoothly as you would have liked, however, we are glad to see that things have now improved and we are very much hoping the care provided now is so much better. Please do let us know if there is anything we can do at all. Many thanks.


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Overall Experience  Overall Experience 4.0 out of 5

So far, so good. Early days, some better than others.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for leaving this review, It is very positive to see that the care so far has been good, we hope now things have become more regular that you are still very happy with the care provided by the team.
Kindest Regards
Amy Bacon


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that your carers give to my father. They are very polite and help him with all his needs. They give him a choice of meals and serve it nicely. They clear up afterwards and keep the kitchen clean and tidy. They always contact me if they are concerned about my father.
They make sure he takes his medication and give him plenty to drink to prevent UTI's.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for such a positive review, the care team always said how much they enjoyed visiting your father and it is always lovely to see how much they genuinely cared. He is very much well-liked by the team and we all hope you are all keeping well.


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Overall Experience  Overall Experience 3.0 out of 5

The care is going quite nicely in this very difficult period of national emergency.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers always take the time to involve my wife in everything that they do.

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Overall Experience  Overall Experience 5.0 out of 5

The carers arrive on time and look after my wife very well.

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Overall Experience  Overall Experience 4.0 out of 5

I have found my carers very good and helpful. However, my only gripe is the cost that I find increasingly difficult to meet.

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Overall Experience  Overall Experience 4.0 out of 5

I am generally very happy with the care. The carers are very helpful and polite.

Reply from Anita Dyball at Bluebird Care Wiltshire South

Thank you for taking the time to review the care that we provide for your Mother. We value your comments and kind words and take all feedback seriously. As always, if we can be of any further assistance, please do not hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Agency took care of my elderly mother-in-law for over a year with three calls a day. My mother-in-law really looked forward to her carer's visits and enjoyed their company whilst they made sure she received her meds, meals and that she was ready for her day and made ready for bed. I have
no hesitation in recommending their services.

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Current Review Score: 9.0 (8.986)

Overview of Review Score

The Review Score of 9.0 (8.986) out of 10 for Bluebird Care Wiltshire South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.186 for Bluebird Care Wiltshire South is calculated as follows: ( (33 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 59 Ratings = 4.186

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Wiltshire South is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (7)

Jonathan & Vanessa

Jonathan & Vanessa Billington

Job Title: Directors

Joined: 2009

Jonathan’s family have worked in the social care sector for nearly 40 years. Prior to Bluebird Care, Jonathan spent most of his career in account management servicing large multinationals within the IT and Telecoms sector. Vanessa is a trained therapist with 15 years of experience in providing health and beauty treatments and managing key accounts. Together they share a passion for quality and for ‘getting things right’ for their customers. Their winning formula has been to care for their customers by caring for their team. Recruiting and retaining the very best people, who possess the gifts of kindness, compassion and selflessness, has been the bedrock of their service.

"It gives us great satisfaction not only to be able to provide care but also offer career opportunities to local people who are equally passionate about helping others in the community."


Jo

Jo Osgood

Job Title: Registered Care Manager

Joined: 2023

Jo Osgood, our Wiltshire South Registered Care Manager is originally from Northern Ireland and moved to Salisbury in 2002. After graduating from Queens University in Belfast, Jo has dedicated 18 years to the care industry.


Having navigated various roles, from casual staff to Care Manager, Jo brings a wealth of hands-on experience and a deep understanding of the sector. Her professional journey reflects her commitment to the well-being of those under her care.


Outside work, Jo is a parent and a pet owner, residing in Salisbury with her two children, two cats, and a lively Dalmatian. Her grounded approach and practical experience make her an invaluable leader for our team.


Jo's professionalism and industry insight ensure tailored support for your family's well-being.


Tendai

Tendai Fortune

Job Title: Care Supervisor

Joined: 2023

Originally from Harare, Zimbabwe (formerly known as Salisbury), Tendai moved to England with her husband in March 2023 to begin her journey with Bluebird Care Wiltshire South.
With four years of experience in the care sector, Tendai has always seen caring as her calling. She first worked as a carer in Zimbabwe, and when she learned about opportunities in the UK, she was inspired to take a leap of faith. A simple Google search for "small towns in England that are great for families" led her to Salisbury - a sign that this was the place she was meant to be.
Since joining Bluebird Care, Tendai has been a valuable member of the team, known for her bubbly personality, dedication, and passion for supporting customers. Her commitment to making a real difference in people’s lives has made her a firm favourite among both customers and colleagues.
Tendai has been promoted to our new Care Supervisor and is excited to take on new challenges, develop her skills, and continue delivering the highest standard of care.
Outside of work, Tendai enjoys reading—especially books that have been adapted into films or series—and exploring the beautiful English countryside on long walks.


Deborah

Deborah Law

Job Title: Care Coordinator

Joined: 2020

Deborah started her care journey in Bluebird Care Wiltshire South in June 2020. Coming from a medical administrator and healthcare assistant job, being a care professional was all new to her.


She adapted to this new role very well and still feels very passionate about all of the Bluebird Care customers.


Originally from Scotland Deborah now lives in Bulford with her partner and children, and she plans to relocate to settle in Salisbury soon.


Fundamentally as a peoples person, Deborah works on the basis that you should always treat others the way you would like to be treated yourself - a fantastic quality to have when delivering care to others.


Since joining Bluebird Care Wiltshire South, Deborah has worked her way up from being a care professional, to a team lead, and now to a care coordinator. She finds some days more challenging than others but is extremely proud and passionate about Bluebird Care Wiltshire South, and the high standard of care we deliver.


"Bluebird Care has become my wee family away from home, this I will forever be grateful for during the hard times we all experienced through the pandemic."


Shelly

Shelly Fitzgerald

Job Title: Customer Champion

Joined: 2022

Shelly Fitzgerald has been part of Bluebird Care since 2022. After leaving for a brief time, she quickly realised how much she missed both the staff and customers, prompting her return. Shelly’s passion for making a difference in her customers' lives is evident in every care call she makes. Her motto is simple: “I want to have a positive impact on the customers every time I see them and brighten their day.” Shelly is known for her flexibility and willingness to adapt to changing schedules, often stepping in to handle last-minute shifts. Her positive attitude and dedication shine through, making her a favourite among both carers and customers. Always arriving with a smile, Shelly ensures that her customers' needs are at the forefront of every visit. She keeps the office staff and fellow carers up-to-date on any changes, ensuring seamless care. Shelly is committed to her customers, and she continues to go above and beyond to ensure their well-being. She has recently taken on the role of our Community Champion.


Jackie

Jackie Boekman

Job Title: Bookkeeper

Joined: 2016

Jackie is our Bookkeeper and brings 30 years of experience to Bluebird Care Elmbridge & Runnymede. Joining us in 2016 she is a great support for the team and brings great empathy and a passion for people. 


Debi

Debi O'Brien

Job Title: Marketing Coordinator

Joined: 2022

Debi is our Marketing Coordinator and brings many years of experience from the advertising, direct marketing and communications industry to continually keep our presence and marketing fresh and relevant.