Belong at Home Warrington

Loushers Lane, Warrington WA4 6RX
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Top 20 award
10 69 Reviews
  • Belong at Home Warrington, Warrington
Belong at Home Warrington is an affordable, high-quality home care service you can trust.

Through their personal care, support and companionship they can enable clients to continue living at home and in the community, and aim to match customers to the most appropriate staff, so that they can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by their in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.

Their team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.

They are experts in dementia. Every member of the team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.

Areas covered: Warrington, Appleton, Culcheth, Great Sankey, Lymm, Penketh, Stockton Heath

Belong is a values-based, not-for-profit organisation, founded on the ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.

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Care Provided by Belong at Home Warrington

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Nicola Hewitt (Area Manager)

Funding & Fees Guide for Belong at Home Warrington

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Warrington Reviews (69)

Total of 69, showing 21-40
10

Belong at Home Warrington has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years. Over all time Belong at Home Warrington has 69 reviews.

Overall Experience

  • 64
  • 5
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Date Published

69
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10
17
52

Review from I W (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy the carers coming to visit me. They are all very helpful and are happy to help me when I need them. I enjoy their company very much and look forward to their visits.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you so much for this lovely review! It's a privilege to have you with us at Belong at Home Warrington and the teams will be thrilled with this feedback that you enjoy your time with us so much.


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Review from K E (Daughter of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the opportunity of meeting a few of mums carers/visitors. They have been friendly and sensitive which has been very important for mum settling into her surroundings. As mum is not from the area she needs the support from her visitors to become familiar with The Village and where she can walk
safely. One carer is just one of mum's regular visitors and has been a great support to mum settling in. It is reassuring for our family to know that mum has regular company who can assist her to maintain her independence whilst enduring she is safe.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home Warrington team will be delighted to hear that your mum is happy with her regular visitors and finds it a great support. Thank you for choosing Belong at Home Warrington.


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Review from Stephen H (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, could not do without them.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of Belong at Home Warrington we are please you find our service very good. Thank you for choosing Belong at Home Warrington.


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Review from L J (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Makes something I never wanted to need better and bearable.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.


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Review from Carol P (Daughter of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Belong at home team has looked after my mum, who has dementia, for the past two years. Their care and support allowed mum to remain in her bungalow and retain some independence. They are friendly yet professional and always had mum’s best interests at heart. Nothing was too much trouble, they genuinely
care. The team were companions, tapping into mum’s interests/memories which during Covid has been especially important. They looked after mum’s personal care, served mum’s meals as well as providing domestic help. Communication is very good with the team and the Belong at home office. Regular reviews take place to ensure the level of care is appropriate/sufficient as needs change. The team are also very supportive of/and work with the family which brings peace of mind. I can’t speak highly enough and would recommend Belong at home to anyone considering extra care/support for themselves or a loved one.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong at Home Warrington; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the Belong at Home team.


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Review from Sharon R (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for from March 2020 to November 2020, all the carers were great, very caring, and professional, all went above and beyond to help me and my family, including my mother. We were very satisfied with the compassionate way the whole team dealt with us, especially when Dad needed to go
into hospital. We are so glad we chose Belong at Home to care for my father. Thank you to all the team.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you so much for taking the time to review our service; we are so pleased that you, your family and your father had such a positive experience. I will share your comments with my team.


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Review from G K (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In every case, I was treated with respect and good humour. They all make little dishes for me and are always ready to do anything extra. They know their jobs and their responsibilities very well yet had time for personal chats, including celebrating my eighty-fifth birthday. I noted that they are careful
not to overlook such things as medication and the patient.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much.


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Review from A C (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and supportive.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you for your lovely review, the team will really appreciate it! Best wishes.


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Review from J A (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff all very caring.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you for the lovely review. Our team at the home are thrilled you appreciate their work so much.


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Review from Libby M (Daughter of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Belong at Home team began caring for my mother following her return from hospital after an unexpected collapse. The care team she was allocated were great; we felt as though they had been matched to mum's personality and interests. All were attentive, respectful and most importantly kind. Some members
of the team went out of their way to help, making mum feel as though they were there because they wanted to be there, not because they were paid to be there. Unfortunately mum ended up in and out of the hospital and in respite care for long stretches. The Belong at Home organisation was excellent, suspending and remobilizing calls swiftly and efficiently. Sadly mum died suddenly, but we were all so grateful to the team for enabling her to be at home for the time that she had left. I would highly recommend Belong at Home for anyone looking for support to enable them to live at home.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Please accept our condolences; it was a privilege to care for your mum, and we are pleased to know she was happy during her time with us. Thank you for taking the time to submit your review, and we will ensure your kind words are shared with the Belong at Home Warrington team.


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Review from Moreen W (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. All very caring and efficient.

Reply from Andy Shield at Belong at Home Warrington

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased you are happy with our Belong at Home team. Thank you for choosing; Belong at Home Warrington.


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Review from G N (Client) assisted by family/friend published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am supported extremely well by Belong at Home. Their service is superb and they are always polite, helpful and caring.

Reply from Andy Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of Belong at Home Warrington. We are delighted that you are finding our service a valuable way of helping. Thanks again for choosing Belong at Home Warrington.


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Review from M H (Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care I received at home excellent in every way that is possible.

Reply from Andy Shield at Belong at Home Warrington

Thank you for taking the time to submit your lovely review of Belong at Home Warrington. Our staff will be delighted with this feedback. Thanks again for choosing Belong at Home Warrington.


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Review from Kathy W (Daughter of Client) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I definitely made the right decision in choosing Belong to care for my mother in her own home. All the staff that visit her are extremely caring, helpful, friendly and professional at the same time. She looks forward to their visits and if I’m away, I know she is in good hands. Belong is a reliable
company and I am confident that my mother receives excellent care from them.

Reply from Andy Shield at Belong at Home Warrington

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home staff will be delighted to hear that your mother is settled and happy. Thank you for choosing Belong at Home Warrington.


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Review from M H (Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with service, particularly because everyone is so friendly.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for taking the time to submit your review of Belong at Home. We are delighted to hear that you are happy with the service and will share your feedback with the Warrington team. Thank you for choosing Belong at Home.


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Review from Brenda G (Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your people that have my care in their hands are very good and very caring. Always willing to do whatever you ask of them.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for taking the time to submit your review of Belong at Home. The team will be thrilled with your feedback. Thank you for choosing Belong at Home.


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Review from Jean W (Client) assisted by family/friend published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really look forward to the ladies coming into my home. Always punctual, respectful, well organised, caring and efficient. I enjoy their friendliness and little chats. I enjoy the sandwiches, really appetising. The ladies have helped to settle me into a routine very efficiently.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for submitting your review of the Belong at Home service. Our staff work hard to provide a personalised service and so it will mean a great deal to them to know that you enjoy their visits; I will ensure your kind words are shared with the Warrington team. Thank you for choosing Belong at Home.


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Review from Lynn C (Daughter of Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended to the GP and other general public. I was so pleased that Belong have set up in this area. The care providers have taken a lot off my shoulders and now I can enjoy time for myself and more time with Mum. It's lovely to have professional help as an 'extra pair of eyes'. All
the ladies are well organised, caring, polite and punctual. They enabled Mum to settle exceptionally quickly.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for taking the time to review Belong at Home. We are delighted to hear that you are finding our home care service a valuable way of supporting you and your Mum. I will share your feedback with the Warrington team. Thank you for the recommendation and for choosing Belong at Home.


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Review from G A (Husband of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all the services you provide.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for taking the time to submit your review of our Belong at Home service. Our teams work hard to ensure we provide high-quality service and so we are delighted to hear that this has been your experience and trust it will continue to be so. Thank you for choosing Belong at Home.


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Review from J P (Daughter of Client) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service that has helped enormously support the self-care of my mum. The team are lovely, respectful and understanding. I appreciate the care planning that takes care of individual needs rather than a 'blanket approach'.
Mum appears settled, has made good connections with Belong staff and
has enjoyed many social visits.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for taking the time to submit your review of our Belong at Home service. We are delighted that you are finding our home care service a valuable way of helping to support your mum. Thank you for choosing Belong at Home, I will ensure your kind words are shared with the Warrington team.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Belong at Home Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belong at Home Warrington is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Warrington is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (4)

Nicola

Nicola Hewitt

Job Title: Belong at Home Area Manager

Details to follow.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Warrington to verify any information. View our terms and conditions. Belong at Home Warrington has an Enhanced Service – more info.