Belong at Home Warrington

Loushers Lane, Warrington WA4 6RX
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Top 20 award
10 69 Reviews
  • Belong at Home Warrington, Warrington
Belong at Home Warrington is an affordable, high-quality home care service you can trust.

Through their personal care, support and companionship they can enable clients to continue living at home and in the community, and aim to match customers to the most appropriate staff, so that they can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by their in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.

Their team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.

They are experts in dementia. Every member of the team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.

Areas covered: Warrington, Appleton, Culcheth, Great Sankey, Lymm, Penketh, Stockton Heath

Belong is a values-based, not-for-profit organisation, founded on the ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.

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Care Provided by Belong at Home Warrington

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Nicola Hewitt (Area Manager)

Funding & Fees Guide for Belong at Home Warrington

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Warrington Reviews (69)

Total of 69, showing 41-60
10

Belong at Home Warrington has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years. Over all time Belong at Home Warrington has 69 reviews.

Overall Experience

  • 64
  • 5
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Date Published

69
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10
17
52

Review from Helen R (Daughter of Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, very caring. Nothing is too much trouble. Every week my mother comes for a bath. The bathroom is spotless and very modern. After, we have lunch in the restaurant (the food is fantastic) with lots of choice, very reasonably priced. Overall I would rate the care 10/10.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for taking the time to review our Belong at Home service. We are delighted to know that you are overall happy with the service received and glad to know that you enjoy spending time in The Bistro. I will pass on our feedback to our Warrington team. Thank you for choosing Belong at Home.


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Review from Keith M (Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for reviewing our Belong at Home service in Warrington. We are pleased to know that you are happy with the service provided and would like to take this opportunity to thank you for choosing Belong at Home.


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Review from J R (Wife of Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Belong at Home Warrington since October 2018. This involves helping my husband each morning with getting showered, dressed etc. Monday to Friday. This helps me enormously and my husband is happy with this as it is done extremely sympathetically.

Reply from Andrew Sheild at Belong at Home Warrington

Thank you for taking the time to submit your review of Belong at Home. We are delighted to know that you are finding our home care service a valuable way of helping to support you and your husband. Thank you for choosing Belong at Home Warrington.


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Review from P C (Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers very friendly and efficient. Extremely professional and punctual and smart.

Reply from Andrew Shield at Belong at Home Warrington

Thank you for taking the time to submit your review of the Belong at Home service. We are very pleased to hear that you are happy with the service provided by the Warrington team and your experience has been so positive; we trust it will continue to be so.


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Review from Mary P (Client) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. They could not be any nicer.

Reply from Andrew Shield, Belong at Home Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of the Belong at Home service. The staff team will be delighted to know that you are happy with the service provided.


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Review from Dorothy M (Client) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers extremely friendly and able to talk to them. Have met several people and had no problems with any.

Reply from Andrew Shields, Belong at Home Area Manager at Belong at Home Warrington

Thank you for taking the time to review the Belong at Home service. We are delighted to hear that you are happy with the service. It will mean a great deal to the Belong at Home carers to receive this feedback.


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Review from Joan B (Daughter of Client) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a company that could give Mum the support she needed to stay independent in her own home. After meeting with Belong at Home I had no doubts that they could offer the support she needed. I have since met all of the team allocated to Mum's care and am very impressed with the total commitment
they give and how relaxed Mum is in their company.


Nothing is too much trouble, they always arrive on time and give Mum the full allocated time. They will carry out household tasks for her, just sit and chat or even accompany her on short walks. They also maintain a log of their visits which clearly states what they did, I find this very useful.


Another bonus is that they regularly take her to the Belong Village in Warrington to take part in the activities that take place on a regular basis. I know that Mum looks forward to and enjoys these visits.


I have no doubt that in appointing Belong to take care of Mum, I have given her the ability to stay independent in her own home.


Reply from Andrew Shield at Belong at Home Warrington

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are delighted that your mum is happy with the Belong at Home service.


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Review from W J (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to provide this lovely feedback. We are delighted that you are happy with the service and will aim to keep our services to such high standards.


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Review from Jean G (Granddaughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly people who have a passion for care. Always helpful and genuinely care about those they look after.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit such a lovely review which will mean a great deal to the staff team. We are so touched by your kind words and trust that your experience will continue to be so positive.


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Review from Vera K (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful and go above and beyond.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to provide this lovely feedback. We are delighted to hear that you are happy with the service and will aim to keep our services to such high standards.


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Review from J B (Client) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer that attends to me give me choices, they are friendly and I'm happy with the company.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you very much for taking the time to provide this feedback, which is valued by all the staff team. We are delighted to hear that you are happy with the Belong at Home service and trust that your experience will continue to be so positive.


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Review from Tess S (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Help and care with dignity.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you very much for taking the time to post this kind feedback. We are delighted to hear that you are finding the support provided by Belong at Home so positive, and we trust it will continue to be so.


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Review from Violet H (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you very much for taking the time to provide this positive feedback. We are delighted to hear that you are happy with the Belong at Home service and I will ensure that your feedback is passed on to all the staff team.


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Review from JMS (Daughter of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to have any form of support at first. Eventuality she was open to the idea of a companion, Belong at home had a slow approach that enabled mum to build up her confidence, the support mum received was invaluable.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to post this lovely feedback. We do our best to understand every customer and our staff will be most touched to read this. It has been a privilege to support your mum and we are happy to hear that your experience of Belong at Home has been so positive.


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Review from G H (Brother of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Belong at home Warrington have carried out every request in a professional and caring manner.

Reply from Andrew Sheild, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of the Belong at Home service. We aim to maintain high standards and so we are delighted to hear that this has been your experience.


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Review from Frances H (Wife of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service and friendly. My husband enjoyed the company today.

Reply from Andrew Sheild, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of the Belong at Home service. It means a great deal to the team here and we are so pleased to hear you are happy with the service provided.


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Review from P J (Husband of Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very good they are always friendly and treat my wife with respect and dignity. The support we receive is invaluable.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of our Belong at Home service. The staff team will be delighted to know that you are happy with the support they provide.


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Review from Joan B (Daughter of Client) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care and promptness of the delivery of care.
Communication and interpersonal skills are very good.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you very much for taking the time to provide this feedback. It means a great deal to the team to hear that you are happy with the Belong at Home service and we will aim to keep our services to such high standards.


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Review from P O (Client) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fortunately, I am able to do some things for myself but am glad to be able to contact Belong at Home for anything else.
I would like a time schedule for each day.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you very much for taking the time to provide this feedback. Our Belong at Home team aims to maintain high standards and we are delighted to hear that you are happy with the service.


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Review from Sue (Daughter of Client) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home have been supporting my Mum for the last two months, and will continue to do so as long as she is able to stay at home. Mum suffers from Alzheimer's and is finding things more difficult. We are very impressed with the level of care they provide - they help Mum with any aspect of social
or personal care, and are always very friendly and chatty. She really enjoys their visits and it has enhanced her quality of life as she lives alone. The Manager has spent a lot of time getting to know Mum and helping to ensure that she is happy with the care provided and that the settling in period went well.


Mum enjoys seeing the same 2 or 3 faces regularly, and they are always so helpful and very respectful of her and take time to talk to her about her life and what she has been doing. We have absolutely no hesitation in giving them a glowing review as they are providing Mum with an excellent service, and also giving the family great peace of mind. Thank you for all you do!


Reply from Andrew Shield, Belong at Home Manager at Belong at Home Warrington

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy with the Belong at Home service and that the dedication of our staff is making a difference.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Belong at Home Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belong at Home Warrington is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Warrington is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (4)

Nicola

Nicola Hewitt

Job Title: Belong at Home Area Manager

Details to follow.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Warrington to verify any information. View our terms and conditions. Belong at Home Warrington has an Enhanced Service – more info.