Belong at Home Warrington

Loushers Lane, Warrington WA4 6RX
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10 69 Reviews
  • Belong at Home Warrington, Warrington
Belong at Home Warrington is an affordable, high-quality home care service you can trust.

Through their personal care, support and companionship they can enable clients to continue living at home and in the community, and aim to match customers to the most appropriate staff, so that they can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by their in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.

Their team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.

They are experts in dementia. Every member of the team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.

Areas covered: Warrington, Appleton, Culcheth, Great Sankey, Lymm, Penketh, Stockton Heath

Belong is a values-based, not-for-profit organisation, founded on the ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.

Care Provided by Belong at Home Warrington

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Nicola Hewitt (Area Manager)

Funding & Fees Guide for Belong at Home Warrington

  • Prices
  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.


Belong at Home Warrington Reviews (69)

Total of 69, showing 61-69
10

Belong at Home Warrington has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years. Over all time Belong at Home Warrington has 69 reviews.

Overall Experience

  • 64
  • 5
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Overall Experience  Overall Experience 5.0 out of 5

Belong at Home in Warrington offers a responsive and person-centred service which has made a big difference to our family. They stepped in quickly and ably when needed. They have good systems and a professional and friendly approach. They have high standards of care and also recognise the value of
forming relationships. We are very grateful to them for their expertise and kindness.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for submitting your review of Belong at Home in Warrington, which is valued by all the staff team. We are delighted to hear that your family's experience of the Belong at Home service has been so positive, and trust it will continue to be so.


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Overall Experience  Overall Experience 5.0 out of 5

I feel confident that the Belong carers will treat mum and dad with care and respect in a genuine warm relationship.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of Belong at Home. We are happy to know that you are pleased with the service received.


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Overall Experience  Overall Experience 5.0 out of 5

My mother's companion is exemplary. She works extremely hard and is totally efficient while treating my mother with patience and kindness and regard to her dignity.


She communicates brilliantly with us too and is doing a difficult job as well as it can be done. We are very appreciative. Thank you.


Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to provide us with your review of the Belong at Home service. We are pleased to know that your mother is happy with her companion and with the service received. I will ensure your comments are shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Belong Warrington were contacted in an emergency situation to provide carers to allow my husband to leave hospital. I have now received a duty rota for two weeks starting the day after my husband left hospital. Fantastic.


The carers employed are two young men who treat him with respect, dignity and

also good humour. Staff and management have helped me every step of the way to give me peace of mind.

Reply from Andrew Shield, Area Manager at Belong at Home Warrington

Thank you for taking the time to submit your review of the Belong at Home service, which is valued by all of the staff team. We are delighted to hear that your experience of the Belong at Home service has been so positive, and trust it will continue to be so.


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Overall Experience  Overall Experience 5.0 out of 5

Many thanks to Belong at Home Warrington for supporting Mum, both emotionally and practically for the previous six months in her own home. The staff are friendly, supportive and professional. Mum has enjoyed making friends with all of them, as they have managed her daily welfare and medication needs.


Recent

support and significant involvement in easing the transition between independent living and full-time care in Belong Warrington has been excellent. I could not have managed without them.


Thanks to the team.


Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Warrington

Thank you for taking the time to submit your review of the Belong at Home service. We are delighted to hear that the team have been able to support your mum and you are happy with the service received. I will ensure your comments are shared with the Warrington team. Kind regards.


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Overall Experience  Overall Experience 4.0 out of 5

Every member of staff could not have done more, they are very attentive, pleasant and capable.

Reply from Andrew Sheild, Belong at Home Area Manager at Belong at Home Warrington

Thanks for your lovely comments. We really value your feedback and will share with the team.


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Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the training given at Belong at Home which always treats the client with great care and dignity. The carers are always cheerful and so very patient when times are difficult and we are always kept well informed if problems arise timewise.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Warrington

Thank you for taking the time to submit your review of the Belong at Home service. We are pleased to hear that you are happy with the service received and will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly, very helpful. Professional.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Warrington

Thank you for taking the time to review the Belong at Home service; we are happy to hear that you are pleased with the service provided.


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Overall Experience  Overall Experience 5.0 out of 5

We find everything alright- all the carers are really good and everything is done to our satisfaction- we have found no faults with anything at all.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Warrington

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong at Home Warrington.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Belong at Home Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belong at Home Warrington is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Warrington is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (4)

Nicola

Nicola Hewitt

Job Title: Belong at Home Area Manager

Details to follow.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.